Lennar Reviews

We have had multiple major issues that should not have passed through the construction stage. We have multiple counter top issues, the wrong colored glass slider, and the new GE appliances are damaged and installed incorrectly and multiple bathroom vents leak during heavy rains. The warranty service manger is helping deal with the items, but as a construction professional myself it is disappointing that these items were deemed acceptable. When you pay for a new home you want the quality that is expected for what is payed. You will always have finishing issues and small items like drywall, flooring, etc. but the major issues that we have had to deal with should not be the allowed standard during construction. ... More

The quality in some places is not really good, fences, grass installation, wall constructions, paint and price is really high vs quality.

Process went very smooth aside from current promos advertised all over the place not being true. (Blasting 4.75 rates then taking a 10k deposit and saying that couldn't happen is a bit of a problem) maybe I am the ignorant one seeing a promotion more than once and not reading the VERY fine print (when promo available) all that being said we got the rate we wanted after offering to back out and are very happy with our home and purchase!

I can put up with the noise of new construction around me (2-3 blocks away), but the workers play music so loud that I can't hear my own TV.

I feel the house was rushed. Half of the doors get stuck when opening and closing, makes it very hard when you have a sleeping baby The fridge doors was misaligned, husband was able to fix it Floors by the fridge constantly crack, seems there is a gap Lastly, nails were left exposed in the stairs, my daughter and I have both been punched by it House is beautiful but since they are building 200 homes in Mountain Crest Lake Stevens, a lot of the details were missed.

Issues identified during walkthrough are still not all addressed almost two months after closing.

We absolutely love our new home and Lennar made the homebuying experience smooth and easy. However, we have had more issues than we would have liked in our first few months in the home. Our hot water heater did not work when we moved in, which left us with no hot water for approx. a week until the issue was resolved. The water lines connecting into our washing machine were also switched - another week or so to get that fixed. Now we are having an issue with our dishwasher and so far have not made any progress toward resolution despite multiple phones calls and requests. Hoping that the issues stop soon and we can enjoy our home, but it has been stressful thus far and we haven't received a lot of support in getting things resolved timely. ... More

While I feel our overall buying experience was positive, I do feel there can always be improvement. Need to be more realistic about projected closing dates. Puts undue pressure on Project managers already facing supply chain and labor issues. Need to be more conscientious about certain installation, design and application. - Very simple fixes that get ignored. The response has been very good from the customer care. The suggestion that something is "not a warranty issue" or "a Lennar problem" are questionable in a home that's been occupied for less than 2 months.

Overall good experience, only area not happy with is responsiveness to warranty issues. Think the closing could have been more personalized as well.

Overall, the quality of Lennar is basic. We’ve found a lot of half-completed items ranging from: no anchors on bathroom hardware so items falling off the wall, corners cut in flooring/walls, tiles uneven, front yard sinking, etc. The view and location is why we purchased this home. Honestly, Debbie & John (warranty/construction) team are why this experience was great. Debbie is the best & Lennar is blessed to have her. There are many items we have to upgrade since Lennar builds basic builder grade homes. If you’re ok with a decent price point & updating items on your own, this is a good place to build. Simply, Johnson Ranch is about location and not this builder. ... More

The home buying experience went well and was easy. The quality isn't exactly what we expected. There are dents, dings, flaws, and stains throughout. The carpet was placed in the home much too early in the process and was handed over to us with clay stains throughout. Two toilets were covered in urine from the construction workers, and the primary shower was not clean. The house just felt dirty when we moved in. That was disappointing. There hasn't been any follow up with anyone on the team either since escrow closed. This isn't the experience we expected from Lennar. We're hopeful the flaws are only cosmetic. The neighborhood seems great and we love all the trees and green spaces. ... More

Craftsmanship was not of the same quality of the first Lennar home we purchases. The process felt rushed with our walk through taking place before house was finished. There were numerous finishing issues including places where spackling needs to be redone and painting was not complete.

Smart features and good floor plans. Good sales team and finance team. lennar portal is very user friendly. There are places where they have cut the corners.

Home building process and updates are on point. How ever if you raise any issues with them make sure you follow up constantly and ask them to call you for inspections. They build towards a time deadline towards the end so you might end up with lot of cosmetic issue. make sure you take an experience person for home walk through.

Had a leak 2 weeks in and dom handled it in a timely manner.

Have to argue with construction managers, they will agree with the issue but reluctance to fix even structural issues also some of them I left as I am not able to continue my argument. After closing customer care will not accept those issues .

I would definitely like to appreciate the builder to assist me to get an end unit town home which was initially an interior unit that we booked. My only concern is the mortage rate of interest which is exorbitantly high for me now 6.375. The overall quality of the town home is good. Kitchen appliances, Kitchen Marble quality, Toilet parts, hoses would have been slightly better. There are things that could have been slightly better in comparison with the price I have paid for. However I am overall happy with whatever we got. This is a bit of an early stage for me to comment on the other areas now but I believe I would get complete cooperation and support as and when needed. ... More

Unfortunately congress butchered all value in this country.

Pay close attention during your walkthrough. We found many issues including: damaged cabinets, broken tiles, poor paint work, etc. Don’t ask for any deviations from there plan as they are generally not very flexible. Warranty team has been very helpful.

Great job overall. Response could have been better by Lennar Mortgage. Would like to disc this further. Deepak

My experience with overall good, There was an issue at signing causing me to not go to closing on my closing day, which could have been rectified in a timely manner and it was not. The construction of the home was ok, there were issues that were quickly address and the team is friendly and on time.

Overall process was great with our lender and the overall walkthroughs and check ins.. they were very knowledgeable. My only gripe is that some of the issues we’ve found in the home that a worker cut corners and wasn’t found during inspection because they have a really great inspection process. We have a light in our pantry that turns on during the day when you don’t need it.. and doesn’t turn on at night when you do. We have a small wall that is not straight and and not level leading into the entrance to mother in law suite. Overall I feel the price we paid we should have gotten better quality from the individual companies that contract to build the home. Overall through lennar does a great job from beginning to end to make sure you see everything and know everything about your smart home. ... More

The buying experience was easy

The materials used in home are cheap and the construction is not so good. This is the townhome. We always hear neighbor tv sounds and also when they walk in their home, we will hear bang bang noise.

It took days to get a virtual meeting just to explain the problem and then weeks before anyone responded to fix the garbage disposal. The furnace didn't work and it took over a week to get anyone here to fix it. It was in the 30s at night and we were freezing. Don't like the delay for the virtual response. Better for Lennar, not me. Other small problems also took a very long time to get attention.