Lennar Reviews

My experience was great

Thank you, Jacklynn and team.

Overall, we had a great experience purchasing our home. It is a very well developed neighborhood and great place to live.

Have to constantly badger customer care to get an issue resolved. A poor job was done to correct it as well. Sales and loan officers were great. Construction manager and care reps were terrible.

I decided to give new home buying a shot. I’ve purchased four primary homes in the last 10 years so yes I do have some experience. However new home buying with Lennar has been nothing but painful. I think their intents were right but the execution was horrible. First off, each dept doesn’t care about their peers so they just push accountability around. Second, the loan dept was the worst I’ve used ever. Didn’t really have a choice as their deal was the best for rate. But be prepared for some stupidity and lack of common sense from the underwriter to doc processing. Sales rep did his best but he was not in control. Then came the funniest part. Land division didn’t update utility company about closing timing so Lennar sold houses advertising everything connected, but without internet e nothing is unfortunately :) Frontier came and showed me an empty junction box because they were not updated by lennars land division that we are moving in. Then finally the nightmare of your address not recognized in google map. Deliveries failed and stuffs get sent to other addresses etc. if you really have time to deal with these bs or if you really want to experience a brand new house for the first time like me then by all means… ... More

Again, lots of money to come in to a home with a few flaws. Boss Man Contractor Jeff was awesome

Response althrough the processes was great.officials were friendly and always ready to help. Necessary things were done to make a buyer settle with ease. However I nearly missed my home because of strigent requirements by Lennar on loan. Let you loan procedures have human face.

I had a different down payment then I thought it was going to be. I was told I’d be able to get a conventional loan no problem and got fha approved at first because I applied over the weekend and after hours. I mentioned I’d be changing down payment amount by more than half after I was told I was getting a FHA instead of a conventional loan due to a 1 point difference. Sounded like it was due to a texts not being responded to. The walkthrough was moved about 4-5 times which is ok due to multiple variables. After doing the walkthrough and marking items, the person who walked through with me said she would stop back in the next day and send me pictures of everything fixed we marked. I didn’t get pictures, assume she didn’t walk through and had to get things fixed after moving in. I feel like lennar employees are under staffed and over the max in workload. Also the insurance I chose, who my representative spoke to multiple lennar employees ended up defaulting to Lennars insurance company. I never knew about the Insurance they gave me until the company I choose sent me a cancellation notice due to not being paid. They have the sale of my home, my loan and now insurance. The house and neighborhood is good but as a salesman the process felt awkward. ... More

Love our new home thanks for your support my wife and family are very glad to be part of the family.

The home itself is nice, but the title company was not helpful. Kurtis the sales guy was nice and helped as best he could. Overall, we like the property but are unsure if we would buy lennar again.

We signed in Dec with the expectation to have the keys by March. Went to the lender and got rate locks with a buffer built in so even if Lennar delays by a month to April, we will be covered. March moved to April and then to May with absolutely no reason provided, except finger pointing - the sales manager will point to construction manager, who will point to vendors who wont be around to answer why its getting delayed. Thats fine, we extended the lock and took us multiple request to get that covered by Lennar and that happened at the end and Lennar made it look like they were doing us a favor to cover that cost, though they were delaying. The final delay was the only one that had a reason and that was because someone came in and flooded the kitchen 2 weeks before ready to close! This all paled in comparison when the time to close came with Lennar Title. We have bought 2 homes in the past and by far this was the worst experience. We sent a mail 2 weeks before closing asking if we are ready. No response. During the last week of closing had to call, escalate to get any response from Title. They had scheduled closing with no property survey report until the previous night. Did not have the courtesy to notify us or the lender. The lender was freaking out that they were not getting any response from Title about the survey report. Even while signing the document I had to point out the differences in the numbers. Overall no accountability and absolutely no integrity in the whole home buying process. I am surprised Lennar is in business and considered a top builder, with this level of abysmal customer service. Its been just a month since we moved in so will reserve judgement on the quality of the house, fingers crossed its not even half bad as the buying experience. Of all the people we have interacted with so far, only our warranty manager, Brent, seems to be very competent and is responsive and feels trustworthy. ... More

We felt that the construction was rushed to finish the building and several things were left undone. We closed on May 12. It is now June 27 and we still do not have a dumpster. Brian and Chris were good at responding to our concerns and customer service Joe helped us out a lot as far as getting things fixed that should have been done in the first place. Again, the quality control that Lennar practices with the contractors is sorely lacking and needs to be improved to assure that Lennar will turn out a high quality product.

Never received call backs when requested, i always had to do a follow ups in order to move forward. basically i did the Job of a Real state agent with 0 commissions.

Although I really like the design of the home that was built, I have lots of comments regarding the quality of the products that were used. The quality of the products used were sub-standard. For example, the air handler has the lowest quality rating and is extremely loud. The kitchen cabinets are not designed for maximum use. Many features missing such as shelves. We hear the noise of our neighbors above us and the floors vibrate when the walk. You could do better with the sound barriers. As a recommendation I would be willing to pay more for a higher quality of products and finishes. It feels like the price you set boxed you in the corner for giving a lower quality product. ... More

The entire homebuying processing was AWESOME! The entire TEAM from SALES to Closing was AWESOME

Our experience was very efficient, mainly because of the integrated Mortgage and Title services that all coordinated together. We’re only a month in, but overall quality and willingness to address issues pre-sale is great.

It’s definitely a life time experience. Everyone that was part of this experience was very helpful. Of course a bit stressful, but all worth it at the end.

I love my villa but very disappointed in the quality of work. To get things fixed takes forever I would say make sure you check every thing in your place before you sign on the dotted line.

Average new home experience. Upon sale very limited and poor follow-up experience having to chase up, and chase up on outstanding issues and concerns. At times, I felt my concerns were not taken seriously... concerns related to a brand new home experience for very, very poor customer care and follow up experience. Landscaping around the house when I moved in was deplorable and still today 5 weeks later is no better off. The utilities together with Lennar wish not to take ownership of very poor landscaping, that has been heavily torn up. This should be replaced, as I paid for a brand new home with brand new grass / sod and ready state landscaping. I am still dealing with Lennar to address these issues. ... More

I'm a 3rd time Lennar Home Buyer and a Licensed Real Estate Agent. And this was the worst experience ever. Terrible construction quality, cheap choice of material and workmanship, unacceptable warranty service. The walkthrough coordinators lied on my face at every stage, instead of fixing the issues identified during the first walkthrough, they simply took the markers off and signed the final walkthrough on my behalf in my absence!!!! I can't even say how many dry wall and paint issues. They left all the issues unaddressed and on the day of the closing they knowingly didn't say a word when ask if the home was ready to close. Not just that, they never cleaned the home, or power washed the garage as promised. Apart from this, the Master Shower is a mess, it is so small that my arms are hitting the wall or shower door while taking shower, as it was not built as per the design specifications and now when I raised a warranty ticket, they do not want to give any documentation in writing!!! I'm sorry to say, Lennar has become the worst Builder - Utterly dissatisfied and gutted. ... More

Very few hiccups but they were seen to on the spot so far. Staff great and very helpful.

Make sure everything is done before to close. Very poor walking through process. Builder pushing you to complete the closing process without finishing the home ready for delivery.

They were extremely friendly and promised the world until the documents were signed and we were under contract. We were lied to about what was available in the area. The person who we had for the lending portion was evasive and rude when we asked questions. I wouldn’t recommend them to anyone. They ruined the new buying experience and we had to dig deep to be happy after all the struggles. Luckily for us, our neighbors seem to be friendly so there is our silver lining.

Insulation wasn’t perfect, too many little holes I have to plug. The lawn wasn’t perfect, a lot of spiders, big ones too

The experience was very nice and smooth