Lennar Reviews

The overall experience was pretty good. There was a lack of response and “weekly” updates as it got closer to my house being finished, the expectations set in the beginning were that updates would be more frequent the closer we got to the finish line. The first walk thru was very thorough. Some issues found in the second walk thru(siding falling off my house), fridge not being level, took over a month to get fixed and it took submitting several tickets to the customer service department. The customer care rep I have now is very responsive and after I got in touch with the siding company, they had my issue fixed in a couple of days. Overall, I love my house. A few things I would change are the paint and carpet. Everything that touches the wall makes a mark and the carpet is starting to come up in the doorways. The pool in the community is still not finished(I started this journey in august 2021) and looks like it will be great for about 10 children when it is completed next summer. It is quite small, not what the advertisements brag about when you first pull in. ... More

Our sales agent, Julie L. and walk through guide, Jamie, were terrific. They responded to our questions and concerns pretty quickly, considering how busy they got. The construction material for walls, standard tiles, and standard floors are Ok. I was surprised but not shocked to find they use 1/4 inch drywall. But so far, we don't hear our neighbors, so the insulation is decent. However, the Lennar escrow company is a huge pain. They were slow to provide requested standard docs (like disclosures or insurance policies) to our lender -- our loan officer had to ask (emails & phone calls) at least 5 times over the course of 2-3 weeks. But the escrow company wanted loan docs in 1 (one) day when we were still in the process of getting paperwork signed and/or submitted. Admittedly, the underwriters needed at least 1 day to respond. LENNAR'S ESCROW COMPANY gets tons of complaints -- especially by buyers who use their own mortgage lenders! So keep that in mind. Post-closing: We found problems with the dryer and oven. Lennar told us to deal with GE ourselves for the dryer, but did send electricians to fix the oven light. ... More

Lennar wants everything to be done right away as far as paperwork during the escrow process but when they are the ones that need to send or sign a document they can be slow. Our closing date was postpones several weeks because Lennar and our lender too took forever to respond. The worst came after move in though. Two days after moving in our guest bedroom flooded. They were quick to send a plumber but........it's been 2 months and our guest bedroom is still not done. And they are not even nice about it. I mean I like to be understanding and not push people but there are people that just don't appreciate your patience you know. With all that said I would like to mention Robert, our home rep, who is and has been amazing. He has done above and beyond his duties to help us. ... More

James F Was a great help though the process.

Overall, home purchasing process was good. The Lennar representatives were very helpful and accommodating. Especially, Klarissa with Stonebook/Ridgeview releases. This only thing we wish is that materials used in this build were of higher quality. We’ve already had to repair the shower after only a few months of use. The home value is compromised when lower quality materials are used in the home.

Overall we had a great buying experience with Lennar. We did go through a less than attentive sales person early in the process, but that was resolved by the regional sales manager stepping in and picking up the slack towards the end. I would recommend Lennar for any future buyer.

Was told walk thru was on a certain date and closing to follow , but after 3.5 weeks of rescheduling and stories we finally closed, there was no consideration or reimbursement for staying in a hotel for that period of time as the building was no wear near finished upon our arrival in Florida,

many post- Move in craftsmanship issues; we expected that there would be greater attention to detail… lennar project leaders were prompt and courteous relative to submitted claims to fix the issues; however, we believe many of the issues should have been identified / resolved before we moved in

Should have provided option for dimmable switches Closing should have been done after landscaping is finished

I've lived in my home for 45 days now, and am generally satisfied overall; however, there are some items to note if you're going into a home buying experience here. Make sure you know your colorways and are happy with them prior to agreeing to purchase the home. Don't let the salespeople, construction team, warranty people, or anyone force you into anything. For the price paid for the home, the construction was reasonable and workmanship was okay.. but you'd expect more attention to detail and prompt follow-up to correct minor issues and ensure the customer is happy. I've had false promises given multiple times (items being fixed prior to close that weren't, screens installed in June [still haven't seen them]), missed meetings/no shows multiple times (to have fixes approved/damage verified). If you can swing it, get an inspection done pre-close, and get another one done at ~11 months to ensure your home is what it should be. Upon move in, we had no hot water (gas was turned off and system had to be reset), a wall full of non-working electrical (literal wires WITH electricity not connected to the GFCIs), non-functioning water dispenser from fridge (valve was off), smart devices NOT hooked up (although the literature said everything but ~2 items would be), mounds of dirty ontop of concrete supports in the basement, baseboards needing cleaned, a faulty window, and more. Be thorough in your inspections during meetings or general walk throughs, annotate everything, and submit everything through the warranty portal as it comes up so hopefully you get resolution within the 1-year mark of homeownership. ... More

It’s really hard to communicate with the office staff, once closing came they didn’t care about multiple issues included those mentioned regarding the house. Response times are extremely high, with people having to follow up multiple times to get a response.

Overall, we really enjoy the new home we bought from Lennar. However, this place's sound insulation is horrible! We live in a town home and have neighbors left and right. The garage is in the first floor, everyday we can hear our neighbor's car door close when they get home, also when they go up and down to the stairs. The builder said there are multilpe dry wall inbetween each unit, so techniquelly, we don't really share the same wall with others. But we still hear foot steps, doors in the house closing, sometimes even their TV.

I feel like if my husband and I didn't point out a lot of things that were not done correctly, they would have let it slide. We've had neighbors complain about things missing from their home or not done well. People are in the excitement of getting a new home, there needs to be people in their corner making sure their home is what is expected.

The purchasing process of buying my home was smooth and easy. Working with the loan processors proved to be remarkably easy, even with the VA involved). Had to close remotely (12 May 22). House keys "got lost" between the closing coordinator and Butler & College. Closing coordinator (Erika) proved to be a waste of time. Alot of finger pointing between Erika and Butler & College. Closing/Escrow Manager (Brittney) joins conversation and appears helpful. Statements surmised to resolve situation in 3 days (email dated 17 May22). I follow up with emails and phone calls on 20 May 22 and 23 May 22. No response. Brittney's voicemail box is now full. Brittney and Erika have not returned any emails or phone calls since 17 May 22. I resort to emailing everyone I have ever been in contact with, who is employed by Lennar. Penny (in sales) rejoins the conversation. Gets house and mail box rekeyed in less than 2 days. She FedEx overnighted the keys to me. Keys finally in hand on 27 May 22. I have the email chains to corroborate this synopsis. House keys delivered to me, 2 weeks after closing is absolutely unacceptable. I presume Penny paid for the rekey of the house and mailbox, then the delivery from her own pocket. She deserves big blue cape with the Lennar logo on it, a managerial position, and a healthy bonus. She saved the whole operation. That the star rating isn't at the bottom is because of Penny and to a lesser extent the Loan Officer Department (Alison & Julie). So far the Lennar warranty program/process is proving to be quite helpful and efficient. ... More

Love having everything included. Could have done a much better job with home cleanliness when we received it. Both interior and exterior needed major cleaning. Follow up to warranty requests are not as timely as they could be. Otherwise, purchasing experience, framing walk through, and home layout are beautiful.

Good but must make a priority to improve!

Honestly, I do like my house a lot but I am really unsure about so much. Every single employee that I worked with, leading up to closing day, was absolutely amazing. We were not able to pick anything (not customizable) but they did agree to lay vinyl for me throughout the first floor rather than carpet the bedrooms. That was a huge win and I literally could not say enough great things about the local team from sales, to construction managers, and even to the loan officer and lenders, etc. Larissa, Victor, Mickey... all great to us. However, there is just so much that went wrong before closing. Although those on the ground did everything they could to get us into our home, we had to move-in with less than stellar completion because we moved from another state and had nowhere to live and no additional time/money to continue wasting on rentals. While I feel they begrudgingly fixed some of my "nitpicky" things during walkthrough, I am still unhappy with so much when it comes to the quality of workmanship and materials (i.e. the tile in the master bathroom is hideous and only belongs in locker rooms). Not to mention, it still looks like a child caulked it. Plus, as we started living here, so many things have been brought into light. Giant holes behind the lighting fixtures because they were cut out by a one-armed man, apparently. Honestly, I am afraid what we will find after our warranty expires or whether or not I'm living in a "money pit". Based on my feelings dealing with the local team, the "people at the top" were forcing us into signing off on everything too quickly. We had no choice though - with a locked in rate as well. We were made to feel like we were doing something wrong by having SO MUCH on the list to fix before close - and we did multiple walkthroughs. I really disliked the fact that I was made to feel "petty" about things (i.e. paint color touchups with the wrong color paint)! But, how is this our fault? I am paying you for a product that my family needs to be able to enjoy for years likely (with a recession) and feel safe in. Yet, all I heard was "management this" and "management that". Well, maybe the management in their corner offices want to come down next time and take a peek at the quality you are allowing to be put out. Your buyers aren't the problem so to make us feel like an inconvenience was a huge disappointment given the experience up to that point. And, it's very clear that it was not the local team pushing - they were trying to do everything in their power to help us, make us happy, and ensure things were done "right". Specifically, like making them replace the grass in the back that someone just let die instead of saying "it will grow back in a few months" like someone did. I just don't feel good will towards the overall company, and the people running it at the highest levels. The area is great, very pretty, and they've done a nice job on the development. However, the pool is far too small for the number of homes (although I hear they're building an olympic size pool in 2 years), as is the gym. But, likely that will make HOA fees go higher and this area is already highly taxed and has MUD tax. The parks also have zero overhead cover which is insane in this heat and the playground meant for smaller children is definitely not very toddler friendly. The lots are small and hilly in areas; oddly laid out. You see everything; our back deck looks straight into our neighborn's dining room window. For the price I paid, in the market we were in, I had to concede things like lot size. However, I will likely never buy another Lennar home in a box again. ... More

Overall good experience. Price of home is worth quality of the build. Only downside is getting issues fixed covered by warranty after closing.

The overall experience went pretty well, though after being in the house for a month, there are definitely things that look like shortcut were taken. Pavers not being even, no sand in papers, doors not being cut straight, dont stay locked, garage door not closing on its own, pavers not level with the garage floor, door jams not cut straight. screen doors are still missing for the slider doors. Overall we love the house, but in paying this much for a house, I dont appreciate when it looks like things were over looked and in trying to get them remedied, the process is taking weeks to get contractors out to handle the issues and in some cases after they have come out, we need them to come back out ... More

Construction manager is very very good and helpful but the final output and the materials of the home is not upto the expectations.

Jamie was very helpful, informative, responsive and pleasant to deal with!

Quality is not met and not satisfied the customer needs

Experience was great. Quality workmanship and materials were awesome! But refrigerator's water and ice dispenser was not fully operational and I cant get them to replace it. The warranty contact was not helpful at all, no trouble call ticket provided and it seems like nothing has happened.

Day of closing home was not ready, all the issues get transferred to Home Warranty, it takes a long time and you buy a new home with things damaged or not finished and now you have to take care of it, make the calls then wait for a video call, then take time off work. I expected to have my home ready but sadly it was not, promised things were going to get done before we came back from our closing and it was not done. The people that work for Lennar are very nice but they are overwhelmed and over worked.

the closing was delayed 3 times but I don't know if it was because of the bjilder