Lennar Reviews

Customer service post purchase is worst

Experience was okay. When I moved into the home I started noticing the workmanship of the home. I just felt like they rushed to finish the house

Microwave plate broke, No body came to see, outside door not sliding

We have really struggled with the responsiveness of Lennar to repair items. The virtual assistant is a nice concept, but many of the repairs even six weeks later still have not been complete. This has dulled our overall desire to represent the company in a superior light. There are individual workers who are committed to their job, but many of the subcontractors are often late or they do not show for schedule appointments.

Overall the home buying process was fairly straight forward, however when I finally closed and moved into the house, the home was unfinished, there were chunks missing and scratched in my cabinets which should have been fixed when they were first installed since they were that obviously damaged, my attic access was the wrong size and was makeshift put together, the workers left a huge mess in my back yard and front yard of trash, pipe endcuts, and also the A/C wasn’t even hooked up so for the first week there was no A/C or heat. I would’ve been ok waiting and extra couple weeks to move in to have these issues fixed, but they said the home was finished and move one ready. ... More

Document after Document requested,sometimes for the same Document. Right hand didn't know what the left hand was doing. Now the house: Lennar took short cuts or cost saving measures. After moving in found no water spigot for the back yard, no towel racks in the bathroom, no medicine cabinet in the bathroom, poor workmanship in gluing floor, no insulation in the garage. Inspect the house very carefully before you buy.

I have had a few issues and the response has not been great.

Mostly all good, just still need two areas of stucco replacement completed.

Lennar needs to work on their problem solving skills and communication skills. Customer service needs to work more harder!

Still don’t have an security operating security system that was part of purchase price.No one seems to know how to fix it. Also do not have any screens for windows.

Finance and sales team were awesome. Lots of small blemishes that need to be fixed, scratched front door, over painting, missing CAT5 jacks, chipped tile on pool, terrible seams/drywall finishing. That being said, the team that fixes those issues are easy to connect with.

I pretty much knew what I was getting from a track home before purchasing it. The one thing that I thing was exceptional was the sales representative Melissa She was fantastic she send me pictures throughout the process of the build. Kept me up to date on where the construction was and was overall a huge help. She is a very sweet person. My family just loves her.

Attention to some of the detail work is not as good as it could be.

Promises made on closing day we’re not kept

After moving in found several issues with house, i.e. floors squeak, doors don’t stay closed, the cleaning crew is horrible

The house designs and final build are attractive but you start noticing where corners were cut and how cheap some materials are. Buying in 2021 was uncertain and the lack of communication from the selling agent made the whole process feel like a gamble. I feel that under different circumstances (not COVID, not 2021 buying spree, not material shortages) Lennar is a good company and the people are for sure really nice but the final product was “okay” when you start noticing the details. Compared to dealing with 15 person auctions for most homes, this buying experience was great and the homes do look great, I guess I’ll find out how durable this all is in the coming years. ... More

I like the location and the design of the house. I do think for the price they could have put in better appliances or given me, the home buyer, a chance to upgrade. The young lady who sold the house to us has been very easy to work with and offered other information to make our move easier.

The Vista Wild Blue community is fantastic. The home structures are very well built. The shortfall is with the "Everything Is Included" promotion--another way to say that is "you have no choices." The appliances and fixtures were functional but cheap and low grade. We have been here four months and already have replaced the washer/dryer, garbage disposal, all light fixtures, most cabinet hardware and all of the window shades that came with the house. We would have upgraded if we could have but no options were offered.

Most people we dealt with were easy to talk to, but that’s what they are supposed to be doing. When it came to a yard issue or something inside our home that’s where we had a few issues. I have 3 stars because when it comes to correcting an issue in a person’s new house you have to be patient no MATTER HOW MANY CUSTOMERS you have! That did not occur on a few occasions

The quality of workmanship by the subcontractors is subpar.

Overall build quality and buying experience is good but not good with responding to issues

Overall, satisfied as can be with the new home. I feel we were fortunate as to only have one major issue. However, talking with neighbors, there were too many stories being shared about their problems with their new home.

the craftmanship was not up to the standard due to multiple defects through out the house. Bad with painting job and missteps with installing of equipment/bathroom/windows. They are not paying attention to the detail

Overall a pretty good experience

Unable to reach anyone in construction on a Saturday despite the fact that our house under construction was flooding from a broken pipe.