Lennar Reviews

Every step of the process we were informed. No guess work involved. Lennar always communicated and was very responsive to our concerns.

My family and I are very much pleased with the experience with Lennar.

I remain satisfied and grateful for the new home feel, warmth and joy. Community is nice and feels safe. What more can I ask for for the price? Thank you.

The first home we were purchasing there was a mistake on the paperwork and they wouldn’t do anything about it. So we lost the house and they were nice enough to transfer our money to the new home but they failed to tell us that the property was not level and only that it was a little larger and that they would not do anything about it. Then when we had the first walk through we told them about some items and they told us they would have them fixed by the time the final inspection was complete but they lied about it and told us they had them fixed and or replaced but they lied to us again. Know that we are in the house and we have some issues they said they would fix them and they made an appointment but no one showed up and they were checking on them. ... More

Delays were with justifiable reasons and sales manager kept us posted with video clips showing progress that as exciting

Aside from Arthur R., our salesperson, who was wonderful to work with, the rest of the process of acquiring our veranda was not a pleasant experience. Shotty workmanship, rushing to get us closed when the condo was far from being ready, lack of communication, no followup with items needing attention, and more than anything, the mortgage process was so frustrating! even getting the closing paperwork by mail was a problem. Having been in real estate, buying and selling new homes as well as resale properties for more than 35 years, and helping folks with their mortgages, we must say that this transaction was not what we anticipated. We doubt that you will publish this, but did want someone at Lennar to know about our experience. ... More

I love my new home. The sales agent was very responsive to calls and helpful when an issue came up. However the building site managers during our build were not responsive,did not stay in contact as promised,did not address issues that were brought up and promised to be fixed.This was an issue since we were buying from out of state.Finally LeRoy Pratt stepped in and immediately addressed all of our concerns. Thank God. Now we close. 1st week in our house the air conditioner breaks, the 1 st week the toilet doesn’t work, few weeks later the sprinklers are leaking all over. Most issues were fixed within a reasonable amount of time. The ac the entire blower had to be replaced and this took a long time. So these are the reasons for my 3 star review. Sales lady excellent, LeRoy Pratt Excellent!!!! drywall, ac, toilet, paint, construction site mgrs the 3 different ones we had not impressed at all. ... More

I have been dealing with issues in house build since i purchased the house. Water has been sitting in water meter for weeks, no solution has been provided under warranty only workaround has been given. Finding missing electrical outlets. Bad grading done, improper landscaping. cheap quality porch door. Finding cracks in dry wall close to electrical outlet which tried to hide by paint.

Zach and Kris have been wonderful to work with in our first new build home. Any issues are quickly resolved.

Once you close they pretty much ignore you. My sod died within a month and they told me it was my fault for not watering it. They did not cover sod.

I just bought my first home in 2023 and after a lot of work combing through the market, I finally came across homes quickly selling in an ideal area! I had heard good reviews for Lennar and decided to give it a chance. Immediately in the walk thru I noticed quite a few things that needed to be fixed. I noticed a few cabinets needed to be replaced, one was loose, the doors all had some damage to the paint from being closed while wet, the carpet was stained with muddy boot prints, and there were marks on the flooring. I was told these things had been completed but was never offered an additional walk thru, so I had to trust that the work had been completed and fixed. Upon move-in I was blinded by excitement, but as I was moving my items in, I saw my home at new angles and noticed NONE of the additional work had been completed. On top of that, the house did not get cleaned, there is paint on my carpet and flooring that won’t come up, there’s so many gaps between door frames and door steps, the dishwasher was not installed only placed in the correct cutout, the sink fell within a week which caused severe water leaking to damage my cabinet and I was without my kitchen sink for weeks. At first I had a good experience with my warranty tickets but then quickly realized they kept sending the incorrect people out, proving they had no real understanding of the situation, so now I’m very displeased with the warranty service as well. If I had it all to do again I’d go with a different builder. It’s as if the house was thrown together with no care, not to mention, before it was complete when I went to view the home, there were beer bottles all over the floor and drinks in my brand new fridge. The entire road of Lennar homes have warranty tickets out as well. This company is extremely unprofessional and they seem to not care about the importance of having a livable home with an infant. I probably didn’t even cover everything but I truly can’t keep track of all the things that have made my experience so bad. ... More

There was misinformation given to me,house and property.

It seemed like no know knew what was going on from the get go. Almost lost the house because we were selling our current home and that was a big deal. No one told us that. They had to redo the entire tile floor downstairs 2 times because of bad workmanship. I even let the super know of issues before the first flooring was completed. Only good out of it was we got to select the color we really wanted. Found lots of bad workmanship items. It took countless times pointing it out and bringing it up to get resolved. Some are still on going two months later. After we closed, the guys that said to reach out if there’s any issues went silent. It’s taking forever to get last items resolved. Not a single person knows what’s going on with the solar system. I called the solar company and the power company to get things started. Every single neighbor has a lot of issues with their home. We love the house but everything involved with the purchasing and closing was terrible. The best day will be once we no longer have to deal with lennar. The after closing team has been on top of things to help finish repairs. We are not getting pushback on issue we find but there was just a lot. ... More

My suggestion to all potential buyer, don’t close on a house with Lennar unless all outstanding issues have been addressed. It’s nearly impossible to find anyone with Lennar to answer questions and have issues addressed.

Initial walk through issues were numerous. Sloppy workmanship in many categories. Very poor exterior paint coverage. Some areas do not have paint on the siding. Paint splatter on floor in many areas. Rain gutter by front entrance leaks and lets water run behind stone work. Sloppy install on sprinkler system. Crooked sprinkler heads in several areas. Garage door opener wiring sloppy installation, has broken wire that will no allow door to close. Exit doors to lanai - dead bolts not aligned will not lock. Main sewer line was damaged by workers that were grading the lot prior to sod being placed. This caused a major stoppage that took a lot of work to locate underground damage before a fix could be attempted. I go on for twenty more items but the fact that the slow response to issues important to me makes this Lennar home not what I expected. ... More

I think the quality of workmanship should have been better supervised because we found many mistakes/imperfections that I feel should have been caught during the building phase. As a first time buyer, I was able to identify a lot of mistakes and I am left wondering what else was shortcut on or simply subpar which I have not yet identified. Also, now that the closing has taken place, it seems difficult to reach any of those involved in the process prior. As questions/concerns appear, i believe it would be extremely helpful if someone or a small designated team were available to address such concerns. ... More

In General we got very good relations starting with the first visit with Mr Kevin, through signing contract , inspection with Mr rick and Miss Brittany. All was fine throughout the closing. Your people did very good job. Thank you and congratulations

My closing day was, to say the least, pretty unenjoyable. I arrived at the Lennar office and was greeted by the notary agent. Upon completion of signing my documents, I was given my keys and shown the door to leave. I imagined as a first time homebuyer with a company that’s been around for some time, there would be a more memorable experience for clients, wether a first or tenth time homebuyer. Needles to say I am very uncertain if I would use or suggest going with Lennar in the future.

Lennar is trust worthy. All the people who work for Lennar full of knowledge and very helpful.

Not real thrilled with the responsiveness of addressing issues that came up AFTER we closed. Still waiting on several items 6 weeks later…

The process of applying for the Loan is painstaking. Loan officer and underwriting office lack good cooperation. They repeatedly asked the same questions or demanded same documents. I suspect that they misplaced the documents submitted. Their computer storage system is not smart enough. They tried to cover (store) a wide variety of documents with very limited categories (label) they created; therefore, you cannot easily find the documents you submitted. I believe they have the same problem; therefore, the easiest way is to ask customer to resubmit the document.

Thank goodness for streaming services because my home, and NEW houses in the Tavola community are not wired for cable. I was shown an eye sore on the side of the house “claiming” to be the cable source and ready to go. I learned that was a lie. The cable wiring stops on the basement and does not go throughout the house. When I tried to inquire about it I was told that’s how all the houses are done. If we weren’t in an age of streaming service I would not have access to cable or internet. I really wish this were not the case because my experience was extremely positive up until this point.

During the process of purchasing my first home, it all started off really well. Once it started getting closer to the final close out date, I began having issues with the construction team. The first instance that occurred was me finding a crack pipe in the guest bathroom. Then there was a lot of rescheduling due to them leaving the house dirty and muddy. They also snapped my AT&T Fiber Cable when they were laying dirt for sod and failed to take accountability for it. So many instances that piled up on one another, but at least the finance team made up for the inconvenience of the Construction Team. ... More

Poor response once you have an issue that need to be addressed, good response via teams or zoom to explain the situation but a lot of time to get fixed any situation on the property, maintenance department need to have a value stream mapping process in order to understand the response time/ Leadtime for costumer service.

The home buying process wasn't too bad, but there was always a sense of urgency to do something because of the Lennar representatives. It was almost like we were pressured into buying in less than a month. There after moving in, there were a couple things missing from the home. It wasn't until almost 3 weeks after moving in someone brought what was needed. A service request needed to be submitted and a video call required, but there was no need for it. The Lennar home came with "Smart Home" features, but there was not a single Lennar rep that stopped by or would help. When signing there was multiple errors, and no one was able to provide a definite down payment amount. Besides that particular experience, everything went smoothly and I was able to apply a pretty good deal on the home which was the ultimate reason for the purchase. I would buy a Lennar again, but would definitely keep a list of things to keep my eyes on to make sure they are fulfilled before closing. ... More