Lennar Reviews

NOT GOOD! I am not happy about how they made the house so cheap!!

As a first time buyer in CA the process exceeded my expectation. It was very smooth and all were so helpful and patience with me all throughout. They are very knowledgeable and gave me an answer on all my questions in a very short period of time.

All I can say is don’t buy a home from these guys.

My husband and I recently purchased a new home from Lennar, we were very excited about our new home until move in day. We were told the home would be cleaned prior to move in by the general contractor, that was not done the place was so dirty I had to clean for 3 days before we could even live in it. all the floors and carpet had paint and grout residue all over, cabinets were full of debris from construction and one of the toilets had been used and never flushed. Our thermostat and HAVC system quit working after 5 weeks and when I called Lennar i was told that it was not covered by the warranty because i was not doing my homeowners maintenance on the system, I was never told there was any special maintenance i had to do to the system. I was able to do a virtual warranty request with Lennar today about most of the problems, hopefully things can get resolved now. ... More

Over all I am disappointed with the experience so far. There has been little to no communication regarding the outstanding items. Many of our neighbors are all so frustrated with the lack of progress and communication. There seems to be more emphasis on starting a home than finishing it. There is garbage all over from construction, I was picking it up but after several black trash bags a week I am done picking up after the construction crews. We (us and neighbors) are very concerned about how the area will look when and if they get it complete.

I really like Lenna's professional handling and quick response. These are very important to me!

Buying a Lennar home has been a disappointing experience. Promises of what repairs and fixes will take place prior to closing have not fully materialized. Additional builder fee added to closing costs. No real reason but additional profit just because they can do it in this environment. Front line customer support, lazy and arrogant.

I was unable to be at the property during building, I reside NJ but should not have had bad service because of that. Everything was rushed at the end because there was a delay on the floor and I assume Lennar had to meet a quota. I was told several times that I had to close on a home that was incomplete, where they could get a temporary CO. I hired my own inspector to confirm that there were serious issues. I reluctantly closed on April 13th and not surprisingly the issues still have not been addressed. Damaged kitchen and bathroom door fronts, supposedly at least one was replacement was ordered, other fronts of cabinets are paint sprayed maybe to cover damage?, replacement pocket door where hardward was severely misaligned, paint all over pavers in front and rear, damaged access door to attic, garage floor still unfinished and then there are lots of small issues. I've wanted to rent out this property while not there but do not want renters to be inconvenienced so therefore I'm losing money every month that I have to wait. I talked to my next door neighbor who said it took Lennar more than 6 months to resolve his problems. I did not want to close on this house until the major issues were resolved but I was promised that they would continue on my house to resolve the issues. No one has stepped foot in the house since April 13th and its now May 30th. I know now I am at the bottom of the list and of no concern since I've closed. I would never recommend this team to anyone. I am a realtor in NJ and work with Lennar all the time. They've always had my clients best interest at heart and the reason that I went with Lennar. The service here in NJ has far surpassed what I experienced. I'm hoping by writing this, my issues will get resolved but not too optimistic. I've called many times and my calls go unanswered. Even the warranty company has not responded. I really wish that I hadn't bought with Lennar. I have many clients that relocate to Florida and unfortunately I cannot give a good recommendation. ... More

The whole process of home buying was very easy, organized and easy. Photos of the house going up at every stage was punctual and available; the person in charge of Contruction, sales manager, concierge and liaison person were all very available and attentive. This made the whole process less stressful especially because we are out of town a lot .

3 month delay in closing, sales people throw in our face that they have 2 years to complete per state statutes. Cost us a lot of money for extended stay hotels and storage while they dragged their feet in getting the house built(and NO concessions at all). Wanted a pool home, none were available, with the huge delay, they could have incorporated it in the build. The sales person was always "we can't do that" Very poor customer service. The construction manager was great and the only bright spot in this transaction.

Salesman David not as responsive as I would have expected. Good: quick transaction (I paid cash). Aaron and Patrick the builder reps we're excellent: responsive, professional, helpful.

After sale Cx service is great and team is helpful however home is poorly built. There is no quality assurance audit before closing it seems. Too many issues- gaps in roof siding, cooktop don’t work, doors don’t seal, window frame broken, secondary water heater unit doesn’t work, sprinkler system has leaky water hose, walls are not straight, no electric outlets in laundry room for iron or vacuum cleaner. Seems like someone walked on Insulation in attic- compressed. Also, we had a water leak from furnace drip pan before we moved in- water puddle on attic floor. 10 inch Metal rod is sticking out in lawn and much more. Home closing was delayed by several months. Overall bad buying experience, poor customer service skills by construction manager. Good part- Terri from after sale warranty team is helping and has great CX service skills. Thank you Terri! ... More

Kent Thaxton and April Tomello were especially great.

We were able to tailor our house to meet our current needs

Everything went smooth all the way!

Sales person was difficult to get a hold of and the process was a bit chaotic especially at the end. Wish things were a little more customizable, like adding a walk in/stone shower, a covered back patio, different backsplash choices etc. Those options are VERY limited but for the price we got more home than with other builders. Overall happy with the home and Lennar has been responsive to a few issues that have popped up since we moved in.

The process was fine except for the closing date being pushed so many times i almost lost hope. But that kind of thing is expected.

I have bought twice from Lennar, townhouse at first then moved into a villa. I was pleased with the level of workmanship that went into both places and the design. Like any new builds there has been some warranty work which Lennar complete. However, it does seem that the warranty sometimes gets delayed or perhaps forgotten. Once they start the work then it’s done in a timely matter.

For the money spent, I am disappointed. Issues range from customer service to craftsmanship

We overall like Monroe Parke and our new townhouse. We had quite a few issues before moving in and after (paint was sub par with lots of missed areas). The major issue was the rain that leaked into my office. It was a pretty big deal and even now, I don't know if there's already damage done. I wish the development has more open space, park, field space. Not much outdoor space considering this is a new development and built in an open field.

There was a lack of attention to detail nearly across the board with trade skills. Carpentry, electrical, you name it. Even landscaping. This house feels like it was rushed to be completed. It feels like everyone was more concerned with hitting a deadline versus quality. The quality check process is not sufficient. Promises made by construction manager were not always followed through on. Gave up trading pretty quickly. Overwhelmed or stretched too thin? Don’t know, but if I was to buy another new build I will have to think twice about Lennar.

The quality of the home is marginally OK. One doesn’t really notice things until after move-in, but then you start to notice the defects. We haven’t gotten a timely response to a couple of warranty issues. The price was good and we’re happy with the location.

I thoroughly enjoyed buying a home from Lennar. The process was easy, especially, since I was living in another state. All the team members were extremely responsive and caring. I would definitely recommend Lennar homes.

Our customer service experience has been disappointing. The home was not clean when we did our walkthrough nor was it clean when we signed off although we were promised it would be. The floors were covered with dust and dirt and paint spots throughout when we moved in. We had to call our customer service rep - he never responded. After reaching out that evening and including Donnie, he responded first thing the next morning and he himself came over to inspect the situation. He then immediately sent someone over who spent over two hours removing paint spots from our floors followed by a cleaning crew to clean them. Very disappointing to move into my brand new house with filthy, spot-ridden floors that we were told TWICE would be ( and should have been) clean BEFORE we moved in. Thank goodness our furniture had not arrived until a few days later. Donnie was a wonderful asset throughout our experience - always quick to respond and communicative. Angela was good about responding as well. Unfortunately the dirty floor incident really tainted our move in experience. The build quality of the home is good but not great. Lots of small things were done sloppily such as paint trim, excess concrete splotches around the doors and foundation lines, drywall imperfections, etc. we have several warped kitchen cabinets that indicated new ones were ordered on 3/16 during our walkthrough that we just recently found out from Kurt were never ordered so now we are still waiting for those. The point is, human error happens, we get that, but there has definitely been a lack of follow through to rectify the issues. This is our second Lennar new home purchase and we had high expectations for this one since the first home we bought in University Ridge in Reno in 2007 was such a great experience but unfortunately the bar was lowered. If Lennar wanted us to feel special as a homebuyer your team (with the exception of Donnie) fell very short. ... More

Probably the best value condos in the Cota Vera community. Definitely impressed by the quality of work and turnaround time on the build. Still learning about my home. But for the most part, when questions arise and I reach out, Lennar is pretty responsive.