Lennar Reviews

sales personnel are great. construction management is horrible

Andy, our sales person, was great. We felt at ease with him during this purchase. We were disappointed when he was moved to another neighborhood because we felt we'd be out of sight and out of mind when it came to questions during the build. Andy still communicated with us regularly and advocated for us , even remotely. Unfortunately the person responsible for our build wasn't as good. He answered our requests and questions with answers he was unable or unauthorized to do. If we asked "can you do this...?" in our house, he'd say yes, then it wouldn't happen. When we continued to ask for updates he stopped answering texts, emails and phone calls. We learned later that he could not deliver on those promises. He's evidently no longer with Lennar. There are some significant quality of worksmanship issues. Drywall is nowhere near smooth, screws were showing in drywall (not "pops" - screwheads were visible), paint was not good enough- it looked like the paint was watered down in some places where the drywall was still visible. It was mostly just the trim and finish that should have been much better. All of the functions work fine. No electrical, plumbing, or structural issues. ... More

Family and I chose Lennar due to the growing presence in the SA community. We love our first home, but regardless of being a first time owner or subsequent owner the overall quality of the home is worrisome. From nails in the window frames to missing caulking throughout the home, the house was painted wrong then repainted the correct color with lack of attention to detail, frame can be seen outlined through the sheet rock, slanted window, and nearly every door frame was installed by the world heaviest hammer (broken sheet rock). It’s either move in and get things fixed post closing or don’t move in and lose out on great financing. The only thing that makes up for the lack of craftsmanship were the people who directly work with you. Whether it be the customer care representative who has been there every step of the way, or the construction manager who made sure to point out what flaws were present before the blue tape walk through - taking ownership to handle some of the issues before I could even see them. The mortgage financing team and sales associate were just as awesome. We still have issues to address throughout the home but the reassuring approach from all representatives let us breathe a little and get acclimated to the home. Hoping when we move from this one (potentially using Lennar again) we can have better craftsmanship experience. ... More

They hurry you into closing by putting same date of delivery and closing. The quality of work has degraded.

Bad finishing and house doesn’t feel like cleaned. Windows are dirty and issues regarding finishing all over.

I can’t say enough good things about our sales associate James and mortgage associate Chris absolutely great. House quality is good, not great, but good. I say only good because some items such as appliances and plumbing fixtures are downright cheap and of poor quality. Service after the sale is unacceptable. I reported problems on Feb 28 and no word on scheduling repairs and it’s now Apr 6. Stainless steel kitchen sink has rust stains after one week and Lennar won’t replace, they say it’s my fault. All in all I’m happy with my purchase, but there is MUCH need for improvement in customer care after the sale. ... More

My experience was not the best of all, I do not want to make any further comments.

We love the neighborhood, trails and play area. The house is okay, but it does lack quality. Several issues since move in and they are slow to get things resolved. Our customer service rep is nice but all around there is major lack of communication. Otherwise we love the home and floorplan, just wish quality was better.

It’s a beautiful home…but builder’s attention to detail towards quality vs quantity, a lot to be said Missed a lot a details that stick out now…spend to much time trying to fix details afterwards…

Lennar offered great designs, indeed beautiful houses, but not really impressed with details. From cleanliness to items not ready @ delivery, to customer support, many items were left unplug, uninstalled, open access to controls, lack of explanation on upgrades, the list is long. In my experience, there was lack of communication, customers deserve RESPECT for our commitment to our biggest investments of our lives, please DO BETTER for future home owners. Despite all complaints, I still love Tavola and my home elevation.

I have a good experience with Lennar , they have a good customer service.my new house foundation is well done .the house is so energy efficient but so expensive on the current market

They did not meet move in dates. Walk thrus we’re a waste of time as nothing was completed. Now that we are here we sent in a list of repairs two weeks ago and have not heard from them. Not sure what the procedure is but two weeks and more is unacceptable. Joey in sales was very nice and did a great job. Waiting till all is done and we can start to enjoy our home.

Homes are nicely designed, making good use of the little space. But home is not still complete with issues waiting to be fixed after 3 months.

Difficult getting a hold of anyone. Dealing with multiple people to get items fixed

First time buying a home, wish I knew what to look for before signing off, lesson learned.

Overall good buying experience for us.

Nice layout however finishes are low end and workmanship was marginal

I have been here for less than 4 months, having cracks in ceiling and trash being found under the sod, sprinkler system has had several issuses.

Happy to be in a new home..Quality could be better

Coming from Wisconsin the bathrooms are normally close enough that you don’t need to waste water by running in down the drain for 30 second to get hot water. Also the change of design of not having a land line option in the house is a bit disappointing as when the next emergency (earthquake or fire) in the area, we know cell phone will not work. I also don’t understand why we have no option for electric appliances when there are solar panels on the roof. These items make me question the architect that designed the buildings.

Very sad new homeowner. When I saw all the pictures of this property there was a tremendous amount of shrubs and trees blocking the property behind me and I was told it was a nice farm house, when I arrived at property after signing all paper work from out of state the house behind me has a gas station that is right in view of my house and a working business with large semi trucks? I pay $370 per month association? wow what a major disappointment and what about resale? I think I am not in a very good position. I feel like I was deceived by Lennar

The customer service process and the orientation process is poor. I was not fully oriented to the property and a customer service rep was never identified until several weeks later. Also, Lennar is slow to fix basic issues when brought to their attention. I still have not received certain materials that I should have been given at the Orientation/Walk-through.

While I appreciate the efforts of the folks we've worked with directly, there is so little quality oversight. They are building these as quickly, and as cheaply, as possible. There is an apparent lack of quality in virtually every element of the construction. A month in and we have massive cracks in the drywall, drainage issues, paint issues, door issues, electrical issues, HVAC issues...

You don’t get what you pay for.

We had months of delays relating to windows. Not an issue caused by Lennar. After move in multiple issues to get fixed and I have currently been without water in my kitchen for over a week. Island countertop had to be replaced and I still have no water. Very displeased. All other issues taken care of better than this. Taylor was great to work with, but the subcontractors are horrible.