Lennar Reviews

The walk through with the assigned builder for my home was not done well. In my opinion home was not ready. Also there is no kit that is given to you that has everything about the house such as warrenty information, ect. I walked through the house and found info on all appliances including AC, ect and then called and logged into websites to register. a organized packet would go a long way. thsi is my 3rd new home and the first one where basicaally received nothing.

Our experience with getting approved for a Lennar mortgage was very painful and stressful. Some people were very helpful; others were very difficult to deal with, especially with the documents we had to provide. The Lennar descriptions and sources for these were very misleading and unhelpful. Too much time pressure was put on us.

We bought because of the area and pricing , realtor was 5 stars all around and still is, even after we bought he has helped in so many ways. I definitely recommend Aaron 100%. As for the Loan officer , was a terrible experience after the 1st interaction. She would never answer texts, emails or phone calls till she needed something from you. Was very negative that you would be approved although my income was double what was needed. I suggested if you do get assigned to NINA to run the other way. lol. Or ask for someone else. But the home is great , used some cheap materials and we had to do a few upgrades and adjustments to make it better. Wish the WiFi was able to hardwired in better places than kitchen and living room. Cu my offices can’t be hardwired since they are downstairs. Electrical is the bare minimum. So eventually you will have to upgrade. Master bathroom we had to upgrade because floor was very slippery and 3 different neighbors agreed. They said double pane windows but they are not. We have made about 5 warranty calls. The HOA is not good at returning emails or calls either till they are ready to talk to you. The response time is a snails pace. Otherwise great neighbors. The gym is terrin as well. ... More

Loan officer Jason was amazing and we’re Extremely happy with his service. Overall, the neighborhood is great however, several items on the house were not completed correctly. Also, very concerned about some of the other items I have brought up…..I have been unable to get a phone call back from Lennar about my concerns. However I would definitely recommend buying from Lennar to my friends and family

There were some minor flaws. There should be a go-to maintenance on site or other sites you can easy call to correct minor issues.

Be prepared to send in a lot of paperwork

Post box keys should be given while closing. They were not given to us. And we were asked to only come between 10am-4pm to the community and pick up the keys separately. This is ridiculous. Why cant the post box keys be given at the same time while closing. Very bad experience

There was some miscommunication in the beginning but other than that, the purchase of my new home with Lennar went relatively smooth. Only cons: you are not allowed to make any changes throughout the building process ie, flooring, carpet color or any additional upgrades. Another major disappointment was the doorways going into the bathrooms and pantry were not wide enough for me to get through with my walker. But overall, the house I got with all the included upgrades and the price I paid was outstanding!

The house is NOT well built at all But the staff are very nice. The Mortgage experience was TERRIBLE but it is over now

I used to think Lennar was the best builder ever! Why? Because they used to install ceiling speakers, cat5 jacks in every room, and not only they Not have that, they have no phone jacks, they decided not to run conduit from the garage to smart box, which the modem is in the garage, and if you want home phone, you need to put it in the garage. They got so cheap they decided to not install the flex conduit and they install the latch on the gate not only upside down but they put it on the outside instead of inside like it’s supposed to, and their excuse? “Oh well, that’s just what was in the plans!” That deserves a 1 star, but I didn’t cuz I still love my home. ... More

Since I don’t have an any good words about the loan officer(s) that were assigned to me. I will say the managers and underwriting team ans well ans the crew who did walk the through and inspection ,especially the onsite rep who was phenomenal. They made this experience so much better than after the shamockery with loan officers and this played a part in the score and success of a close.

I would say average, not bad, but not amazing. You will get a nice house you’ll just have to work harder at some things. Still working on getting hard water stains off tile, the dishwasher was so cheap we upgraded after the first repair, the carpet was put in so bad it comes up when you vacuum, we have been and still are working hard at getting crickets out of attic, never got a straight answer about yards so that was disheartening, and apparently some get red carpet hand over, we did not, and then we had to chase down the gate remotes. Now, with all that I’d still buy the house, we like the area, the warranty department is amazing!!!!! Just be prepared to do mare work than is expected with buying a new build. But the think you’ll still get a nice house and nice people to work with after you close. ... More

Too many people involved which made it very confusing as to whom to contact for various issues. There was a concierge but he seemed extremely young and inexperienced and was not prompt in replying. I think that role if properly staffed would have been perfect to help redirect us when we contacted the wrong person with a particular question or concern. A huge issue was no trash/recycle receptacles at closing. What in the world were we to do with our trash and tons of recycle the first two weeks. Thank goodness our 2 sons were able to accept a lot of our trash and recycle. It took weeks to get receptacles. At the beginning of the loan process we felt overwhelmed with the frequency and expected response times. One email came in on a Saturday afternoon with a 48 hour turn around. The loan and closing process were quite stressful. We are nearly 70 years old and the on-line process was extremely impersonal and we needed help with some of the photos to PDF process and a few other techy things. We hope to never have to purchase another home as the stress was overwhelming at times. But, bottom line is we love our new home from the layout design to the quality (except the back yard which we're afraid to use due to the lumps and bumps as we are afraid of breaking an ankle.) ... More

Our customer service relationship manager has been outstanding. Everyone is responsive to our needs. As soon as we report an issue, they rectify it immediately. This is our second Lennar Home and would do it again. We love our home and the community.

I really like my home

First things first - love my home. It meets all my needs and I couldn't be happier with the purchase. Lennar delivered what they promised, on time. The reason I took off couple of stars is because of response delays during the home buying process. There were 3+weeks that both my real estate agent and I struggled to get answers and an updated closing estimate from Lennar. On the positive side, once they started working with me (last week before closing), the answers and updates happened quickly and efficiently. For everything else, Lennar did what they said they will do, when they promised it. Frankly, a "will happen in last week before closing" response would have worked better than current experience of asking repeatedly and not getting responses. ... More

Read above regional manager a super star

We have built several homes and have been able to request and get upgrades. We are now having to install a lot of needed items after moving in. This delays getting settled and enjoying our new home.

The best thing I can say about it is that it is a nice looking house. I assume that because the houses are built quickly it takes a lot to keep up on quality control, but I just feel that you get what you pay for. It really feels like a nice starter home but not what I was hoping for in terms of quality. I understand that they have to save money to sell at the price point they are trying to keep but some things really feel cheap. The Home buying process is not like any other builder I have worked with. There is no flexibility or understanding from the company at all. It's their way or no way. This makes it difficult for someone selling one house and buying a Lennar house. It might be great for a first time home buyer, or someone looking for a retirement home. They have been responsive to warranty claims quickly so far. I do appreciate that service! ... More

Thomas in the office in lake Thomas, Tampa is great.

The building team were responsive to addressing issues prior to moving in and the customer care team have been responsive since moving in

I recently bought a house from Lennar, and overall, the experience has been a mix of positives and negatives. Here is a detailed review of my homebuying journey: **Overall Homebuying Experience: ★★★☆☆** The house looks good, and I was initially pleased with my purchase. However, during the home orientation, I noticed several color spots around the house that were not properly addressed. This left a less-than-perfect first impression. **Quality of Workmanship & Materials: ★★☆☆☆** Unfortunately, the quality of workmanship and materials left much to be desired. During my move-in, my foot was injured by a protruding nail, which I had to fix myself. Additionally, the panel upstairs has shifted slightly, revealing a small gap that appeared just one month after moving in. This is disappointing and suggests a lack of attention to detail during construction. **Trustworthiness: ★★★★★** Despite the issues, I found the company to be very trustworthy. They were transparent throughout the buying process and made me feel secure in my investment. **Value for the Price Paid: ★★★★☆** I believe the house offers good value for the price paid. Despite the workmanship issues, the overall design and space provided are satisfactory. **Responsiveness to Issues: ★★★★★** One of the standout positives was the responsiveness of Lennar’s team. When I reported a large gap in the garage door that was big enough to fit my hand through, Mr. Sam promptly contacted the company, and they fixed the issue quickly. This level of customer service was much appreciated and gave me confidence in their commitment to resolving problems. **Summary:** While my experience with Lennar has been a mix of good and bad, the company’s responsiveness and trustworthiness have been commendable. There are definite areas for improvement, especially in the quality of workmanship, but overall, I am happy with my new home. ... More

Very hard a times to get responses to our questions. Being in central time zone we would get information so late in day we couldn’t get things sorted out before people were gone. Not knowing whom to contact at times it seemed like we were directed to a lot of different people that we hadn’t really talked to. Easier to deal with 1-2 individuals for us.

Muy buen diseño y tamaño de lote apropiado. Algunos materiales podrían ser mejores para lograr mejores acabados. Excelente la tasa de interés que dieron con relación a otros Builders. La única queja fue el proceso del préstamo!, muy ineficientes y poca comunicación.

Our experience with Lennar's new construction home purchase was disappointing and frustrating. Despite their promise of $35,000 in closing costs, we were blindsided by last-minute demands from their preferred lender, who conveniently required us to pay off additional credit card debts the day before the closing. This unexpected financial burden and the discovery that Lennar intended to use my wife's realtor commission to offset their promised contribution left us feeling deceived and cheated. Moreover, the title company's lack of communication only compounded our dissatisfaction. Despite our persistent efforts to clarify the situation, our calls went unanswered, leaving us disregarded and unheard of as customers. While we're relieved to have finally secured our new home, the experience has left a bitter taste in our mouths. It serves as a cautionary tale for anyone considering purchasing from Lennar. ... More