Lennar Reviews

Overall the buying experience was good. There were a lot of emails that could be consolidated to avoid confusion during the buying process. The one issue we are having is, since we bought a model home, many of the options purchased are not standard and therefore repairs do not get completed in a timely fashion.

The home buying experience itself was smooth honestly quick and easy. Brin, Logan, and Patti made things worth while. walking me through everything. Patti especially explaining things through the loan process and helping me negate things really helped. The lower Star reviews was honestly due to the builders and how things went wrong three days after I moved into my home even through the hectic and horrible issues. Brian made that process a lot better as well because he was very genuine and upfront with things and showed that he really cared the whole time in the whole process through everything getting taken care of while we were in a hotel overall Lennar has taken care of things ... More

I had a very fast and efficient experience overall with Lennar. I was connected with multiple representatives throughout the process, and I especially want to highlight David in the New Braunfels location he is extremely knowledgeable, responsive, and continues to be helpful even after the purchase by answering any questions I have. Ethan, the construction manager, was also very welcoming and supportive throughout the process. That said, there were a few areas that could definitely be improved. During the approval process, communication felt disconnected. Much of the process was handled online, and documents were often uploaded for signature with little to no explanation just a quick message asking me to sign. For something as important and complex as buying a home, more guidance would have been helpful. Closing was another area that lacked personal interaction. Aside from the notary, there wasn’t really anyone present to walk through the documents, which contained a lot of detailed financial information. It felt like we were expected to fully understand everything on our own, even though this isn’t our area of expertise. Thankfully, my realtor was there and did her best to explain things, but I strongly believe a loan officer should be present and actively involved during closing. On a positive note, the warranty department has been very responsive and quick to address and resolve any issues. Overall, a good experience with some important opportunities for improvement especially in communication and customer support during key moments like approval and closing. ... More

A generic boilerpate experience from beginning to end, having many rules and responses are usually NO. Cookie cutter with a few thrown in freebies to make you feel like you've received something for the money. My recommendation for buyers is do not buy any of the upgrades unless you absolutely require them upon move-in. Then when you want to add things, after close, the cost will be considerably less than what they offer through their third party design center during purchase. Their responses to problems are fantastic.... Though I wouldn't expect anything less based on the experience.

The design very poor. Here are some examples. 1. light switch located far away from entrance. You cannot turn on the lights you get into the house. Need to walk quite a few steps to get to the switch. This can be potential hazard, 2. window location at the entrance is bad. In stead of facing to the sidewalk, it faces to the neighbor. This makes the window is completely useless. 3. The powder room is so tiny. You cannot get in/out the bathroom easily. This can also be potential hazard 4. All faucets are very cheap. Windows are hard to open/close. 5. One light above the stairs installed awkward. It works, but it makes the property looks very cheap. Overall, Lennar is a very cheap builder! ... More

The tile contractor had to come back and and correct his mistakes ,still waiting for the landscaper to replace the dead tree that I was told is dormant back in November and if the contractor who passes himself of as a painter ,then I’m a brain surgeon.

This is a second home and we decided to purchase this house, as it was a "quick sale" by Lennar. The finishings were less than I expected. Everything became an "extra". Could have nicely finished the houses as in the surrounding subdivisions by DR Horton & Adams homes The on site agent was adequate, we had our own agent, the title company was responsive and Lennar's lender was AWFUL.

The process of purchasing the home was good. The overall quality of the home so far is ok but I have had issues with my dishwasher and it has not been fun going back and forth between Lenar and Electrolux, the weather stripping on the front door was trash, and all the items that were identified in the walk through were not fixed as promised.

Would be nice to use better paint. Explain more about the house. The grass around the house is so uneven you can really hurt yourself or anyones that comes to your house. Very dangerous. There is no warranty on the garage floor. There is a crack all the way across the width of the garage floor. Not happy about that!

We were eager to purchase our first home and had received credit and work history approval from Lennar. After viewing one house, we were informed it was available and proceeded to sign the paperwork. However, upon noticing the incorrect address on the documents the following day, we brought it to the attention of Joe, who informed us that the original house had been sold and that he had reassigned us to a different house with the same floor plan without our consent. We requested a change, which resulted in us opting for a more expensive house. As the closing date approached, the deal fell apart. We subsequently cancelled our contract and chose a different builder, noticing a significant difference in quality. Consequently, we strongly advise against working with Lennar and recommend exploring alternative builders in the area. Keep all email traffic to and from Lennar if you do buy from them, also took longer than 3 days for my escrow refund. ... More

I have seen better fit and finish for certain. Overspray, runs in paint on nearly ever door, our banister stain is awful looking, one of our door thresholds had a 1/2" gap letting visible light through. Our pool cage doors both drag the block because you cant lower the sweep enough to seal as they are not level. And we have a massive issue with our pool cage gutter, requiring my complaints multiple times and now our fascia and flashing is visibly mangled and covered in excessive caulk creating an eyesore on our brand new home. For the sales side of the house, none of this applies. They conversely having nothing to do with these quality issues were top notch and we appreciate their attentiveness. ... More

Sales experience was good, but usually is. The quality control was lacking, the yard retains water well past 48 hrs, the water heater is insufficient for a family of 4 and needed a mixing value.

My homebuying experience with Lennar was average overall, with both positives and areas that need improvement. Kayla and James were professional, supportive, and genuinely helpful throughout the process. They were responsive when contacted and did their best to assist and provide updates when possible. However, the overall experience was impacted by communication gaps, particularly around construction timelines and coordination between teams. There were delays that required me to proactively reach out to multiple contacts to get clarity, rather than receiving timely, proactive updates. This made planning difficult and added unnecessary stress, especially as timelines shifted close to closing. The quality of workmanship and materials met expectations but did not stand out, and responsiveness to issues was inconsistent depending on the department involved. While the home was ultimately delivered and the transaction completed, the process would have benefited from better transparency, clearer communication, and stronger coordination across Lennar teams. Future buyers should stay actively engaged, ask questions early, and plan for potential delays. With improved communication and consistency, the overall experience could be much stronger. ... More

I wish I had been informed from the beginning about what an FHA loan truly entails. I was under the impression that I would be able to close quickly, but the process involved significantly more steps than expected, which became cumbersome and frustrating. My advice to first-time homebuyers is to bring your own realtor. The realtor assigned to me by Lennar Hyatt was not helpful and did not provide the level of support I was led to expect. He was not present when I picked up my keys, despite stating he would be available from start to finish. I do want to acknowledge that my loan agents were excellent. They worked hard to support me throughout the process, and I truly appreciated their effort and commitment. ... More

Too many people involved in the process, and there was some lack of accountability

1. Did not like revealing that we need to cough up 20% way before closing instead of just usuall deposit and closing was delayed multiple times. Cost us major financial hardship due to the 20% insistance. 2. Hushed up fist and final inspection, They did not address legit yard issues as they know we have paid 20% down. Barriers to 3rd party inspection. House unclean not even builder level clean. Multiple closing dates and workers still doing bath tile works hours before closing. Rescheduled to hour before closing and cleaners doing cleaning while we had a hush hush inspection. TOTALLY unsatisfied Overall: Sales: V GOOD Mortgage: They dont care as we are locked in. We have to be proactive to handle our interests and they will respond w bare bones info. Overall OK Delivery of home: WORST Quality of home: OK Post Sales Support: Between GOOD & V. GOOD so far, but still have an year to go so crossing fingers ... More

Our experience with Lennar was okay overall, but there were some major gaps that were surprising for a company of this size. One of the biggest frustrations was not knowing what our home would look like during the building process. We weren’t shown exterior colors, finishes, or interior design details ahead of time. We literally had to drive by the house while it was being built to see what was happening. In 2025, I would expect 3D models, renderings, or at least photos of similar homes to help buyers visualize their investment. For a company as large as Lennar, this should be standard. We also didn’t know what the interior finishes would be until much later, which made the process feel uncertain and stressful. When you’re spending $400,000+ on a home, transparency matters. Another disappointment was the quality of the appliances. For the price point, they were underwhelming and honestly felt cheap. It comes across as Lennar cutting corners and getting greedy, which is frustrating for buyers making such a major purchase. That said, the local team we worked with was great. Everyone we personally interacted with was kind, responsive, and easy to work with. The only exception was the neighborhood “seller.” We never met him in person, and he never showed us what our home would look like, which added to the lack of communication. Overall, we like our home and had a decent experience, but Lennar really needs to improve transparency, communication, and quality for the price they charge. With better tools and customer support, this could have been a much better experience. ... More

Overall, the experience was okay, but far from smooth. I can’t imagine having gone through this process without a realtor representing our interests. The loan process was extremely stressful and felt disorganized, with poor communication between departments and, at times, an overwhelming and frustrating experience. On the positive side, the title process was excellent and the only part that went seamlessly. Our sales representative, Kim, was truly wonderful. When we discovered we had been sold the wrong lot—a very difficult and disappointing situation—her efforts to help and advocate made a significant difference. Without her involvement, we likely would have canceled the contract. Unfortunately, we were disappointed by Lennar’s lack of accountability and willingness to help resolve the issue. We never received an apology, and it felt as though the company’s priorities were more focused on its own interests rather than the buyer’s experience. That said, we are happy with our home. In today’s market, Lennar does offer affordable pricing, which can be a real opportunity for buyers looking to enter the market and secure a starter home. My biggest takeaway: having a realtor who truly represents your interests is essential for navigating the process and protecting your peace of mind. ... More

The appliances had issues and it took a few weeks to get sorted out, twice the contractor was a no show no call, I had to live out of a cooler for 2 week because the refrigerator didn't work, the workmanship was very poor, just to name a few items the kitchen wall socket is slanted , tile in several rooms have bad cuts , corners could've been measured better for a cleaner look

This was a hit and missed experience for me. By this I mean some pleasant and not so pleasant. My house was already built and ready for sale some features were okay and others were not my choice but I accept them anyway. Overall it was a fast paste experience and lots of knowledge gained.

Our settlement was awful. Unorganized, was not a smooth transaction. We got to closing on Wednesday before Thanksgiving and they told us we may not get our keys till Monday. We had to sit and wait for paper work to be finished. We came from out of state for settlement. They would not be flexible with time at all.

ALWAYS FELT LIKE I WAS BUGGING PEOPLE IF I HAD A QUESTION ABOUT ANYTHING. REAL ESTATE AGENT FROM LENNAR WOULD NEVER ANSWER A PHONE CALL AND USUALLY WOULD TEXT BACK HOURS LATER OR THE NEXT DAY. ESCROW WISE NICK D WAS AMAZING.

Communication was a big problem with lenders Lennar could have given more basic upgrades in the home like garage door opener, ceiling fans, coat closet, towel bars in bathrooms, back patio and over hang on back door. These are basic upgrades for any home. Now I'm having to purchase these items myself at an extra cost.

The overall experience was very stressful. The timelines kept being pushed back. The communication was poor as far as updates on the progress of the home. I showed up for an appointment and no one was there. The basic builder grade quality is not the quality I’m used to.

Closing process very rushed once sales agreement was signed. Walk through inspection prior to closing was rushed several items regarding construction of the home were not complete. Final closing fees were excessive.