Lennar Reviews

Overall buying experience was good. The quality of appliances were not great and Lennar should provide better quality and long lasting appliances. Lennar Mortgage experience wasn't great. Need to improve on overall experience.

Communication: seriously lacking. Examples: 1. We were first given mailbox Keys without clearly telling the mailbox. Later mailbox keys were rekeyed without notifications 2. Lot of confusion all around regarding solar activation with sdge, sunnova and Lennar pointing fingers at each other 3. Some service items took really long for resolution In the modern era where many home owners rely on security cameras, there are serious restrictions on adding cameras.

Overall we’re very happy with Lennar’s sales team, construction team and warranty team. What was severely lacking and not a pleasant experience was dealing with Lennar mortgage and title teams. Communication from them was terrible and questionable business practices. We went with Lennar mortgage because of incentives that were being offered but we would not make that same choice again. It’s a shame that the Lennar mortgage and title teams ruined the home buying experience for us that was otherwise, very good. 5 stars for Lennar Sales, Construction and Warranty teams; 0 stars for Lennar Mortgage and Title teams! ... More

The home-buying process was generally good, except for issues with Lennar Mortgage and postal delivery. Leigh and Stella often asked for the same documents, redirected me to each other for questions, and everything felt like an urgent last-minute request. They also incorrectly required me to overpay a creditor despite providing proof of a zero balance, and by the time I noticed this in the closing documents, it was too late to correct. One hour before I was scheduled to wire the funds, I was told the homeowner’s insurance I had selected was too expensive and would disqualify me for the loan, leaving me with no option but to choose a less suitable policy. When reviewing the closing documents, the old policy information was listed incorrectly, so I requested an update. Later, I was informed that my insurance company scheduled my policy for cancellation due to confusion over which policy to apply the funds to. Having to choose a substandard policy was upsetting and did not make sense since Lennar covered all closing costs including the homeowners insurance. Not sure if it was a way to force me to pay out of pocket after closing to secure the suitable homeowner insurance with the acceptable coverage such as water back up. Additionally, I've informed Lennar that seven weeks post-closing, the postal service does not recognize my address, so I haven’t been receiving mail, including utility bills and mortgage statements. However, Jack, Alex, Danny, and Javier have been excellent to work with throughout the process. Eric has recently began assisting with the postal service and has also been exceptional. His communication and updates have been much appreciated. ... More

Don’t accept online closing,be person to person ask all questions,ask for all documentation hard copy ,

They buying process was fine. The sales department is not terribly responsive once you agree to buy. Lso dont feel they were transparent about some issues with neighborhood. After some time we were directed to someone who was responsive. Quality if materials is average at best. I still can't believe they do not include gutters on the house. Overall hiusebis fine and they have been super responsive to maintenance tickets.

Take notes and write down people and what they do.

We bought house in Aloravita South community in Peoria, AZ. We never get to choose options like flooring, cabinets, exterior color, elevation etc. Its like Take it or leave it....not customer friendly.

Overall buying experience was very good with a few exceptions. The appraisal company and the associated fee was just nothing but gouging. There is no need, especially when they are the builder and lender to have an appraisal done , the appraisal itself was filled with several noticeable errors. Then to be charged when I had to correct the appraisal twice for clear errors is totally unacceptable. The other bad thing which you would have thought would have been a perk was the sod they installed, it was just thrown down with no prep so it isn't smooth and needed lots of supplemental work to even get a smooth grass surface. Was going to use their subcontractor but after watching them install would never use them again. The price is what makes the buy work cause you definitely get what you are paying for with Lennar. They skimp out on some of the most basic or simple things. Just be prepared for having to supplement lots of little things that would have made the buy an exceptional experience, as it was it was good on some things but really bad on several others which would likely me avoid Lennar in the future. ... More

Our house was good and our salesperson was great. They responded to our needs but we found two things wrong after closing that we missed in walkthrough and we were told by warranty people they don't fix those under warranty. I think that was awful and you would want to make your new people happy. I voiced my displeasure with the warranty people.

Overall experience was a bit rocky, there is a huge lack of communication at times during the process which causes anxiety and unnecessary stress. I didn’t know I would be closing for sure until after 5pm the day before, it was very stressful. Also when I actually picked up my keys, the person who sold me the house was out for paternity leave (so happy for him) but the person there was real impersonal, just handed me the keys and was like good day. I was disappointed because buying a house is a big deal.

The walk through with the assigned builder for my home was not done well. In my opinion home was not ready. Also there is no kit that is given to you that has everything about the house such as warrenty information, ect. I walked through the house and found info on all appliances including AC, ect and then called and logged into websites to register. a organized packet would go a long way. thsi is my 3rd new home and the first one where basicaally received nothing.

There were some minor flaws. There should be a go-to maintenance on site or other sites you can easy call to correct minor issues.

Post box keys should be given while closing. They were not given to us. And we were asked to only come between 10am-4pm to the community and pick up the keys separately. This is ridiculous. Why cant the post box keys be given at the same time while closing. Very bad experience

The house is NOT well built at all But the staff are very nice. The Mortgage experience was TERRIBLE but it is over now

I would say average, not bad, but not amazing. You will get a nice house you’ll just have to work harder at some things. Still working on getting hard water stains off tile, the dishwasher was so cheap we upgraded after the first repair, the carpet was put in so bad it comes up when you vacuum, we have been and still are working hard at getting crickets out of attic, never got a straight answer about yards so that was disheartening, and apparently some get red carpet hand over, we did not, and then we had to chase down the gate remotes. Now, with all that I’d still buy the house, we like the area, the warranty department is amazing!!!!! Just be prepared to do mare work than is expected with buying a new build. But the think you’ll still get a nice house and nice people to work with after you close. ... More

Too many people involved which made it very confusing as to whom to contact for various issues. There was a concierge but he seemed extremely young and inexperienced and was not prompt in replying. I think that role if properly staffed would have been perfect to help redirect us when we contacted the wrong person with a particular question or concern. A huge issue was no trash/recycle receptacles at closing. What in the world were we to do with our trash and tons of recycle the first two weeks. Thank goodness our 2 sons were able to accept a lot of our trash and recycle. It took weeks to get receptacles. At the beginning of the loan process we felt overwhelmed with the frequency and expected response times. One email came in on a Saturday afternoon with a 48 hour turn around. The loan and closing process were quite stressful. We are nearly 70 years old and the on-line process was extremely impersonal and we needed help with some of the photos to PDF process and a few other techy things. We hope to never have to purchase another home as the stress was overwhelming at times. But, bottom line is we love our new home from the layout design to the quality (except the back yard which we're afraid to use due to the lumps and bumps as we are afraid of breaking an ankle.) ... More

I really like my home

Read above regional manager a super star

We have built several homes and have been able to request and get upgrades. We are now having to install a lot of needed items after moving in. This delays getting settled and enjoying our new home.

Thomas in the office in lake Thomas, Tampa is great.

The building team were responsive to addressing issues prior to moving in and the customer care team have been responsive since moving in

Very hard a times to get responses to our questions. Being in central time zone we would get information so late in day we couldn’t get things sorted out before people were gone. Not knowing whom to contact at times it seemed like we were directed to a lot of different people that we hadn’t really talked to. Easier to deal with 1-2 individuals for us.

Our experience with Lennar's new construction home purchase was disappointing and frustrating. Despite their promise of $35,000 in closing costs, we were blindsided by last-minute demands from their preferred lender, who conveniently required us to pay off additional credit card debts the day before the closing. This unexpected financial burden and the discovery that Lennar intended to use my wife's realtor commission to offset their promised contribution left us feeling deceived and cheated. Moreover, the title company's lack of communication only compounded our dissatisfaction. Despite our persistent efforts to clarify the situation, our calls went unanswered, leaving us disregarded and unheard of as customers. While we're relieved to have finally secured our new home, the experience has left a bitter taste in our mouths. It serves as a cautionary tale for anyone considering purchasing from Lennar. ... More

Mortgage process was horrible using their lender.