Lennar Reviews

I took control of the house by the end of Dec and till date the mailbox is not setup. I have reached out multiple times but none of them seem to have a concrete update. I left a voicemail as well but no one returned my call to provide me an update. Besides, this I have reached out to fix other cosmetic things at home but experience has not been great. Overall, I have to follow-up multiple times to get things done.

I love kelly and lennar sales and their managers. They are the best in assisting customers. I had good deals for my last 3 houses. But Lennar mortgage is not customer friendly.

The process of purchasing was great. Everything was highly efficient and seamless. The craftsmanship leaves much to be desired. We’ve had them come up to repair the floors once and continue to have issues. The entire first floor will need to have the floors repaired. They are not level, lots of dips and squeaks. The refrigerator is tipping forward due to the floor not being level. The countertop is separating from the wall due to the floor not being level. We have to move the furniture when they come in to do the repairs so I have not been able to actually get settled in the house, despite here nearly 2 months. ... More

Very accommodating, helpful and reliable.

The buying process was ok but Lennar Title was not very communicative and I needed to chase after any changes to be made or to get info. The house itself was exactly what I was looking for and had the basic items tastefully done. If there was an issue, Lennar would fix it, but knowing how to access them was tough and the info needed to be gathered from sales staff. There have been some things that needed correction. Mostly, they were taken care of timely. However, some were not, so that was frustrating. Information needs to be shared better with new residents in some type of all-in-one packet from financing to ARC to maintenance. I am looking forward to the clubhouse being done to give everyone an opportunity to meet and greet! All in all, I am very happy with my new home! ... More

My experience with Lennar was a bit difficult because the person helping me was not bilingual. But those who processed my loan the communicated very well in Spanish except the real estate in Lennar . I’m happy with my new home and I hope I can enjoy it without not problems. Guillermo

Buying experience was super easy. We had our inspection and everything seemed great at first. After a few days, you start to really see why the homes are inexpensive in comparison to other homes. Just under 3 weeks in, the sewer backed up and flooded our kitchen, main bath and part of the main bedroom. It took 3 weeks to get it repaired. After it was done, we were relieved but discovered that after the trim was reinstalled, our bathroom door wouldn't close. No one wants to return calls or do the work correctly. Do yourself a favor and hire a third party to do an inspection. It will be worth it. I appreciate the affordability, but man, they need better contractors, and ones who care. ... More

After the sale responsiveness is lousy

Sales person was great, the person keeping us informed on the process was great and the construction manager was excellent.

Beginning with Casey of the Sales Office to the entire Lennar team, I found each phase of the purchase process easy and well guided. My home is comfortable, well built and I'm convinced I made the right decision to join this community.

My wife and I closed on a gorgeous home in November 2025 and couldn’t be happier. We waited a few months to review and no problems or complaints. As first time homebuyers, the New Home Orientation was incredibly valuable and unexpected. Knowing that Lennar cares that we know how our home works rather than just selling it to us showed they care and want their customers to be happy. We enjoyed the transparency our representative had with us and never pressured us to buy what we didn’t need. Construction manager Ryan was phenomenal at explaining everything to us, and my wife and I would absolutely buy again. ... More

The sales person was terrific, very helpful and informative. The home is quite lovely, there were a few minor issues but Lennar was Johnny on the spot and took care of them super fast! The neighborhood is lovely, only issues are the same everywhere, parking is challenging and while parking on the street is not allowed, there are those few who park there any way. My husband and I are very happy with our home and with Lennar, especially our property manager, they are just such a great resource for everything! Finally, if you're looking to buy a new home here, Do It!

Would be nice to use better paint. Explain more about the house. The grass around the house is so uneven you can really hurt yourself or anyones that comes to your house. Very dangerous. There is no warranty on the garage floor. There is a crack all the way across the width of the garage floor. Not happy about that!

Was not told that there were no lights in bedrooms, no towel bars, and no toilet paper holders in bathrooms. I was shocked.

The people that work at Heritage Placer vineyards were very responsive, professional and helpful. This included sales, construction, title and other financial people

What really makes me puke is that the lying , cheating project manager was probably glorified even got some bonus because he finished the project almost on time by causing damage to our properties. This guy called Max , turned on the heating system at the time when people are doing sheet rock, then sanding it , all the dust went in to the ducts . I was one of the few realizing the situation demanding a third party clean up. He even cheated on that. I ended up gettin an inspection done to a brand new house. Still dealing with the issues but can't fix the damage this person caused to internal inaccessible parts of the system unless I change everything. New construction warranty is beyond this. It's my time and money. Imagine insurance pays you but when you know who the burglar is and he gets away unpunished and continues to work for LENNAR and does the same to other people how do you feel? Lennar Customer Experience VP Jodie is wonderful to help addressing at least partially my concerns, but knowing this person still employed and continues his ill fated work practices makes me sick. My ducts still pushing dust. I upgraded the filter system. Did an additional clean up. In a BRAND NEW HOUSE. Because MAX had no work ethics and still employed by Lennar. ... More

The paint used for the defects found on the walls or doors did not match. We have not even moved in the house and there is a crack in the living area already.

We were eager to purchase our first home and had received credit and work history approval from Lennar. After viewing one house, we were informed it was available and proceeded to sign the paperwork. However, upon noticing the incorrect address on the documents the following day, we brought it to the attention of Joe, who informed us that the original house had been sold and that he had reassigned us to a different house with the same floor plan without our consent. We requested a change, which resulted in us opting for a more expensive house. As the closing date approached, the deal fell apart. We subsequently cancelled our contract and chose a different builder, noticing a significant difference in quality. Consequently, we strongly advise against working with Lennar and recommend exploring alternative builders in the area. Keep all email traffic to and from Lennar if you do buy from them, also took longer than 3 days for my escrow refund. ... More

This purchase experience is Lennar's second chance at earning our business. The sales experience on our first experience in Elburn, IL caused us to walk away. This second experience was better and enough to get our business. The home we chose has the space to suit our needs. The lot is good. We were able to choose some finishes, but the outside finishes were finalized, or so we thought. We were told that the brick was backordered, and what we were shown was more of a contrast between the siding that what we actually received on the build. When we were asked about the brick that was backordered, we were not given a choice and were told by the sales person that ("We will like what they choose anyway"). This irritated both of us. If we are asked for a choice, then that choice should be respected and delivered. The house was completed on time. The orientation was great. The guy did the orientation is stationed at the neighborhood in Hinckley. He did a great job. On closing day, the manager in charge of the neighborhood where we bought did a great job as well and has been responsive. The advice of both of them has been valuable. We appreciate it. The closing process irritated us. It took us 90 minutes to drive to the title company for a 30 minute closing. This was a waste of our valuable time when closings can be completed virtually. We cannot rate the responsiveness of issues as we have not had any yet (knock on wood). I did receive a threatening letter from Lennar regarding our mortgage in the mail. When I called, I was sent the threatening letter because there was a mistake in closing that affected the home warranty on the house. This angered me as we did not deserve the threatening letter in the first place. The woman who answered the phone attached to the number I was directed to call did not want to hear my dissatisfaction to the threatening letter sent to me because a mistake was made during the closing and quickly ended the call. As far as the house goes, so far so good. I wish the HVAC had a humidifier on it. I wish the windows came with blinds. The house is comfortable, and the space is packaged well. We are looking forward to getting our yard so we are not surrounded by mud. ... More

Sunstone is a nice community. The entire process was fairly easy. Communication to issues was quick and easy. I am satisfied with everything.

The home buying experience was quick, efficient and relatively easy. There were some workmanship issues but they are being remedied. Communication with Lemnar staff was thorough and helpful.

Tracy and Corina were awesome!! Great to work with them and their experience in the industry shows! Stephanie, Carrie, Raul, and the construction team were great to work with as well! Love my home. Thank you so much!

From start to finish, the process was smooth and well‑organized. The Lennar sales, contractor, financial, and community teams were consistently responsive, helpful, and clear in their communication. Every step was well supported, and the staff followed through on their promises. Overall, it was a great experience that made the transition from buying to moving in smooth. My home is stunning, and I am very pleased I selected a Lennar property. Thank you!

This purchase was more of a have to than a want to. Lennar was difficult to deal with. They are absolute in their process, with no latitude for the buyer. I also found the company representatives to be less than trustworthy. Watch your backside!

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