Lennar Reviews

I found it too difficult to gain attention of the sales staff at the model office. I visited the subdivision at least two times but was told to use online system to set appointment with the sales agent and was told that there was long waiting list. That discouraged me as a buyer to proceed any further. Finally, during the last week of December, I used the online system to set up an appointment and saw a sales agent. This time she told me that Lennar was offering excellent deals to sell several inventory homes. I ended up making an offer and purchased the home I could have purchased almost a year before. Although the process of closing went smoothly, I felt that I was not informed of many steps ahead of time. The quality and workmanship is very poor. Also, there is only one entry and exit point to the subdivision, which makes getting in and out very difficult and dangerous. ... More

Our sales associate Linda was great, she was very straightforward, trustworthy and helped us went through the whole process.

Joe C was incredibly responsive and professional. He took every concern seriously and kept us informed of all progress, or lack thereof. Our home is all we hoped it would be. That being said, it took way to long for the cabinet folks to fix a smashed cabinet. We are still waiting for the window people to fix two windows, and poorly operating sliding doors.

Excellent customer service. The entire process went as planned. Excellent communication at all times. Our Loan Officer Stephen was amazing. He really knows his work and everything was very close to the estimate. The project Manager Thomas was also amazing. The house was delivered by the schedule and the end result was amazing. We are extremely happy with our home. Thank you Lennar Home.

The buying process (excluding financing thru Lennar Finance) was smooth. I come from a residential construction background so I understand the challenges and tolerable "acceptance". The biggest disappointment was the cleanliness of the home at turnover. The garage and basement were absolutely filthy. It looked like a rough clean. The basement was powerwashed, but it looked like they turned on the power washer for about 30 seconds and then shut it off. The main finished space had paint and drywall dust around every single corner of the house as if the cleaners made no attempt.

I can NOT say enough good things about Lennar and the team of VERY Professional people who work at Lennar Home, all are just BEYOND Incredible. From applying for my loan till the day of closing, all a very seamless process. I'm BIG on great service, and that's exactly what you receive from the professionals at Lennar. I'm a Real Estate Broker and have access to many new construction homes. When I stumbled upon Lennar, I knew I'd be making the purchase. As an empty nester, was thinking I wanted to purchase a townhouse and quickly realized that may not be my best option. My NHC asked me if I was interested in viewing the Daybreak community and I said yes. The floor plans were all BEAUTIFUL. I was really sold with the "Everything Included". Didn't have to worry about paying for any kitchen appliances, landscaping, or fencing. Most Builders nickel and dime you with all the add ons. I'm almost sure this will be my FOREVER home. Thanks Lennar. ... More

Hello My Name is Troy.I would just like for everyone to know that if your are looking to purchase a home that you will be well pleased with Lennar entire staff.From the office to the Builders were very professional, helpful, respectful, and honest.They will be there with you the entire time from start to finish to assure that you get your dream home.Thank you Lennar staff

They need to know how poorly these homes are built and so many incomplete items …

The people who work for Lennar were great. All were very helpful and very responsive. I’m not sure the corporation was as great. Not long after we signed our contract the price for identical unsold homes was reduced. We came to an agreement and they supplemented our purchase with other perks. However, shortly after that the price was reduced again. In the end we paid $13,000 more for our home at closing than the price the same homes were being sold for on that date. Hard not to feel like we were taken.

From the minute I walked into the Sales Center and met with Kim, my home buying experience has been outstanding. What I feel sets Lennar apart is that the customer service hasn’t stopped now that I’ve moved in. What few service calls that I’ve had have been handled quickly and professionally. I can’t recommend Lennar enough!

We bought a ready to move home and the whole process was seamless. Starting from Laura, Monica, Judy, and more down to Matt who walked us thru our forever home, the whole process was quick and delightful. We are truly blessed to be in our new and forever home.

I purchased my Florida home from out of state, Maryland, therefore it was imperative, to have good communication in the building process. From the onset of the process of purchasing our home there has been questionable glitches when it came to my sales rep, Bobbi , and the communication processes. I was totally disheartened with my experiences with Lennar and I believe it’s mostly due to my sales agent and her failure to communicate honesty and timely. I have videos and emails between us which demonstrates her lack of communication and even her being on top of what was going on with my potential home. I tried to maintain faith in Lennar builders by making various personnel in her management chain aware of my issues and my concerns but to no avail. I never received any consideration with the total failure of my sales agent and her total lacking on her job when it comes to communicating and maintaining customers satisfaction. If I wasn’t so far in the process of purchasing this home I would have walked away. So now I warn any potential buyers to be aware that once you sign the contract you are on your own. ... More

We were very happy with the entire home building process with Lennar. We fell in love with the floor plan and were very happy with the entire process. At each step we felt that we were kept in the loop and involved in the process. We really appreciated the weekly update call each week to let us know how things were progressing and what to expect next. When issues came up Lennar did a good job resolving them to our satisfaction.

We have stayed home 3 times for scheduled repairs that nobody showed up for. Never was called to let us know. Since the last time nobody has called to reschedule the repair. Once Lennar receives your money watch out.

Initial contact with Lennar was amazing. Kevin was spot on. Deacon made the financial process smooth. Since moving in James has been great. Overall it is a beautiful experience and I will do it again if I could.

Lennar was amazing to work with from the first meeting with the sales agent to view the home, throughout the loan process, property closing, and timely follow up with any questions and concerns. Our new home is beautiful and features the latest of amenities. The entire home buying process was the least stressful we have experienced to date!

Extremely frustrating process with follow up items on punch list items. Significant issues found before closing and was pushed to close and was told items would be completed but are still not and we’ve been in the house for nearly 60 days. Poor quality of work, was clearly rushed to complete. Price was significantly dropped before closing otherwise would not have purchased the home at the original list price. Extremely happy with the location and neighborhood.

The entire home buying experience was almost too easy. Wanda helped me choose and purchase a much better house than I was initially hoping to find. The purchase and closing procedure was simple. After moving in, Alex immediately took care of two minor problems that came up. Dealing with Lennar has been a pleasure.

Home building process and updates are on point. How ever if you raise any issues with them make sure you follow up constantly and ask them to call you for inspections. They build towards a time deadline towards the end so you might end up with lot of cosmetic issue. make sure you take an experience person for home walk through.

We didn’t know what to expect with our new home and with nothing inside it it felt like the lack of character might be a bummer but once we moved all our stuff in the home came to life in such a wonderful way! We love our home and could not be happier with every aspect of it!

I like my new home. I wish the trades worked better together though when there is an issue since it takes too long to schedule a fix. The customer service rep is excellent in taking care of matters. I found out there are lots of rules in this community, more that I care to have.

Great response. Supportive. Comes with Ring security and few other nice technologies.

We purchased our home through Lennar. we were given incentives to use Lennar Mortgage and Title. The mortgage process was EXTREMELY cumbersome and the communications from the mortgage team about things that were needed was abysmal. Income verification items that were requested and the explanations required by underwriting went back twenty five plus years and included several residences we'd never owned, only rented while in the military and after retiring. During the final two days prior to closing we received minimal communication on our actual closing time. We did a virtual closing which had an issue for my wife. The most frustrating part of closing was the final closing costs, the day before closing, I contacted our loan officer (Kyle), to confirm what our final costs were going to be so I could send the required wire transfer. I was told a number that was roughly $2400 less than what Kyle had given us throughout the process, this number came from a different group than Kyle and he confirmed that it was correct, so I sent the wire transfer. Shortly after sending the wire transfer during my personal review of final closing documents in the website I couldn't find where the number existed that Kyle had been given by his team. I contacted Kyle and he said they'd given us the wrong number and that the number he'd given originally was correct. He told us not to change anything, while he worked to resolve the issue. Fortunately, Kyle was able to get a closing cost concession and we only had to pay the revised lower amount we were told was the final number Virtual closing - my wife and I were in two separate locations, not in Texas, at the time of closing. Closing for me was fairly straightforward. I downloaded the app and completed ID verification, document review and signing in about 45 minutes. My wife, Terri, had difficulty with her ID verification through the online site, she had to download the app, at which point she was able to complete the closing without any other issues. Three weeks later our loan was sold to another company. After the sale, we received a "new" document to review... our VA Notification of Value, and an issue with the closing from Terri's signatures where, the notary missed her required signature on a VA Disclosure document. This required a second Notary for the VA Disclosure... and a new document review process by my wife and I nearly six weeks after we closed on the home. Construction/Local sales office (Tile/Sheetrock) - We purchased our home through a Real Estate agent and found the location through various online resources. We did a virtual tour of the home and my mother had walked through with the agent and sales consultant (Ben) from Lennar Eastwood. On the surface and at first glance the home looks very good... when you start looking at details you start to see where Lennar cuts corners on their building design/construction... my biggest issue is/was with the finished product and look of the tile work and sheetrock fit and finish. About two months before our closing date, I was able to actually visit the home and noticed two very disturbing issues... first, the tile work, the edges of the tile were raw edge (cut pieces), instead of using a bull nose tile for a corners which would provide a smooth, professional, finished look, they preferred to specify that the tiles just have a grouted edge, versus something like a bull nose smooth corner tile or an edge rail with a nice caulk line for sealing purposes... for a smooth finished look... either option would look better than the current "finished" product. When I brought this to Ben's attention and looked at the model home (which looks exactly the same), I was told "you're only paying $300,000 for a home what kind of quality do you expect"? Another Lennar homesite in the same area of Texas that we're living in yet sells the same floorplan for 200,000 more. I'm very disappointed paying 300K for the product that we received, I'd be furious if I paid 500K for our home and saw the same quality of work that was performed by Lennar and their sub-contractors. Sheetrock work in the home was another significant quality issue. A vast majority of outlets and light covers had gaps between the sheetrock where the hole was cut for the receptacle and what the cover plate actually covered (basically a large number of holes were cut too big for the receptacle). The only solution after overcutting a receptacle hole like that is to put sheetrock mud in the gap. However, instead of removing cover plates, mudding the gap, touching up the mud and texture and then putting the cover back over the finished product, the finish team instead just mudded the gaps with covers in place. Numerous cover plates had mud splatter on them, which we had to clean off after closing. I even identified these issues to Ben during unofficial walk-throughs I did during the time before closing. Again, Ben gave me a non-chalant response which seemed to indicate that Ben could care less about the quality of the product that he is selling, as long as he can keep finding suckers to put into Lennar Homes. Most identified issues during the walk through were fixed before occupancy, however, two significant problems were identified and not resolved, one issue was regarding the sheetrock/wall behind the pedestal sink in the powder room. That wall has a significant curve to it. It's behind the sink, but very obvious that the wall is warped. The last issue is the Disposal, which doesn't work currently because the construction crew dumped waste mud/grout down the kitchen sink and bound up the disposal. It hasn't been fixed yet, because we put in a warranty claim and weren't able to be on-site while I was still in Texas. We'll be submitting a new claim to get it fixed this week. I'm highly dissatisfied with Lennar, I'm hoping that the home and construction will be better than service received to date. Feel free to contact with questions. ... More

There is no word to express our satisfaction. That was a tremendous experience.

Was told we bought a track house and should not expect quality. Trim work very low quality. Used lots of caulk to correct. Ceilings very uneven. They did not clean the house very well before move in.