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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21923 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21923 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Average

  • Anonymous
  • Verified Homebuyer
  • April 04, 2023
  • Winchester, CA

Came with todays perks eco friendly .Average experience overall.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Happy buyer

  • Kemo D.
  • Verified Homebuyer
  • April 04, 2023
  • Hockley, TX

I love my Lennar home. The community is in a great location. We have access to a big park and the mall is only 8 minutes away. Our area will continue to develop over the next decade and I’m looking forward to the future. For anyone who’s looking to buy a brand new home I would recommend Lennar.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Seamless process and great customer service

  • April S.
  • Verified Homebuyer
  • April 04, 2023
  • Princeton, TX

This is the second purchase of a Lennar home for us. Excellent customer service and experience both times.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Nick from customer care was amazing!!

  • Jerry O.
  • Verified Homebuyer
  • April 04, 2023
  • Fort Myers, FL

The quality of the house is very good and everything is beautiful! Best floor plan I’ve seen here in Florida by far!! Nick is very attentive to all my needs!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

First Time Homebuyer

  • Elisha W.
  • Verified Homebuyer
  • April 04, 2023
  • Tucker, GA

Steve was amazing through out this home buying experience. Great all around person! The responsiveness was always prompt. The home has been great and the neighborhood peaceful. Some of the areas around the home have been disheartening. I have glue on the floors in several threshold that won’t come up and scratches on the floor tiles unrelated to moving as no furniture was moved into the bathrooms. Paint imperfections exist throughout the house. I expected better appliances/fixtures for the money paid for the home.

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 4

Lennar experience buying a home.

  • Diego R.
  • Verified Homebuyer
  • April 04, 2023
  • Eastampton, NJ

My experience every time I visited the community offices to know the models and the community was always phenomenal, Jamie was very nice and knowledgeable. My experience with Lennar mortgage was average, communication was an issue. When I received the home, Alex was fantastic, kind, empathetic and knowledgeable.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

New home owner

  • Andrew D.
  • Verified Homebuyer
  • April 04, 2023
  • Hemet, CA

From start to finish Lennar team made the process smooth and transparent. I got a lower rate, better house and all without the haggle of todays bid wars. I m beyond pleased with how he’d the team worked to get me in the house. Now that we are in, we are very happy with the home overall.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Laura was great and the entire team.

  • Dydiines D.
  • Verified Homebuyer
  • April 04, 2023
  • Millsboro, DE

The entire team Heidi , and Laura were great . They made my dreams come true. I’m

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Communication failure and follow through

  • Karen G.
  • Verified Homebuyer
  • April 04, 2023
  • Punta Gorda, FL

The bones of our house are great but the finish detail is awful. Our agent did a good job working with us but construction and communication regarding the construction was disappointing. There were months when are house just sat there and nothing was done. Then the hurricane hit and the hurricane became the reason for no or slow movement on the house. Once we finally closed and moved into the house, the disappointment continued! Paint and finish work on the house are awful. Multiple interior doors need repaired or replaced. Paint and flooring need to be repaired or cleaned. When ...

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 1

Customer Experience was like pulling teeth.

  • Douglass K.
  • Verified Homebuyer
  • April 04, 2023
  • Porter, TX

Terrible customer service. Can’t get anyone to answer calls, still haven’t gotten my mortgage situated. Yard was done terribly.

Lennar responded:
Hi Douglass, thank you for your review, we appreciate your feedback. If there is anything outstanding that we can assist you with going forward, please do not hesitate to contact us at LennarCares@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Best home buying experience

  • Habtom G.
  • Verified Homebuyer
  • April 04, 2023
  • Henderson, NV

I was treated well during the purchase of my new home, quality of the home is great and everyone was supportive of any issues I encountere I highly recommend LENNAR Home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Onwer

  • Randolfo C.
  • Verified Homebuyer
  • April 04, 2023
  • Kissimmee, FL

Poor finish final product.Will not buy again.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 2

Ken

  • Kenneth W.
  • Verified Homebuyer
  • April 03, 2023
  • Thornton, CO

We had our home built and we only had 1 package choice in options, color of carpeting, tile and floor planking. The windows, HVAC and appliances are on the low end of quality. Clean up was terrible. We spent a minimum of 20 hours scraping paint off the floor and trim.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

Closing review

  • Dale S.
  • Verified Homebuyer
  • April 03, 2023
  • Naples, FL

The sales, loan and closing experience was excellent. The inspection has well over a dozen issues open some that were just poor attention to detail on installation. An example here would be a dishwasher installed but insides not assembled installer ran a test and melted parts, Window that you could not open, someone installed it and had to close it but did not fix the fact it took 10lbs of pressure to close. As for the closing document this was a 1031 transfer and lennar sent 35k back to the intermediary post closing rather than reducing the loan. Now I get to pay taxes on the funds returned. ...

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 5

Lennar did not follow through with the warranty order

  • Dan R.
  • Verified Homebuyer
  • April 03, 2023
  • Crowley, TX

I opened a Lennar warranty request on Jan 25th 2023 shortly after moving in. The reqest Case#05105695. Lennar warranty Customer Care Rep Jacob has been promising the repair work for months now and noboby ever shows up. The backyard and side yard floods and has standing water for days after it rains. Turning the yard into a mudd pit. When I refused to sign a work order complete document they just closed the work case.

Total Score 5


Quality 1

Trustworthiness 1

Responsiveness 1

My Experience

  • Raymond C.
  • Verified Homebuyer
  • April 02, 2023
  • Woodburn, OR

Kristen was extremely helpful and informative throughout the home buying process. She did everything she could in which her job role allowed. It was a pleasure working with her. On the other hand, Lennar (Corporate) was not considerate at all in accommodating to a closing date that worked best for me, unless additional money was added to the transaction. There are still some items inside and outside the house that were noted and marked before and during the walk through as items to be fixed that were ignored and have not been fixed as of 4/2/23. I am also still waiting for the land ...

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 3

Delaware retirement home

  • Wayne K.
  • Verified Homebuyer
  • March 31, 2023
  • Lewes, DE

Six weeks after closing, still working to resolve identified deficiencies.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 1

Melissa, Michelle, Jazz, Zack, Amber

  • Wesley C.
  • Verified Homebuyer
  • March 31, 2023
  • Princeton, TX

All of these people above are a huge reason why we bought and the responsiveness to any detail we may have is addressed quickly and proficiently

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Sales team is very helpful

  • Kaylee B.
  • Verified Homebuyer
  • March 31, 2023
  • Pendleton, IN

Overall, good experience with sales and customer care team. Not sure I would ever use the loan servicer directly through Lennar again as they were not great but everything else went smooth and we love our new home.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 3

Construction foreman

  • Michael W.
  • Verified Homebuyer
  • March 31, 2023
  • Saint Cloud, FL

Lissette and James were very helpful with the final walkthrough. Very knowledgeable and will always rely on them when we have any questions

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Great experience

  • Anonymous
  • Verified Homebuyer
  • March 31, 2023
  • Holly Springs, NC

Great experience from start to closing!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The building supervisor was very responsive and did his best to deliver a good product.

  • Raymond W.
  • Verified Homebuyer
  • March 31, 2023
  • Calabash, NC

Craftsmanship was not of the same quality of the first Lennar home we purchases. The process felt rushed with our walk through taking place before house was finished. There were numerous finishing issues including places where spackling needs to be redone and painting was not complete.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

The actual buying process was excellent!

  • Veronica N.
  • Verified Homebuyer
  • March 30, 2023
  • Land O' Lakes, FL

This is the second Lennar home I’ve bought within four years. From my experience, Lennar has greatly improved their services. I do like the educational videos, and their process for warranty requests have greatly been improved. I do like my home, but workmanship still has a lot to be desired. For example, my pavers at one spot keep collapsing, and I have noticed that there isn’t as much as a speck of the white polymer sand applied on the surface to fill in the spaces. As a result, the spaces are enlarging. I have had a couple tickets called in for repairs in certain spots, which were done, ...

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 2

Best builder

  • David C.
  • Verified Homebuyer
  • March 30, 2023
  • Sugar Hill, GA

They are the best builder to work with. Specially the building manager Billie was very helpful and took care of everything what has to be done. Thank you!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Bad experience with the construction manager

  • Anonymous
  • Verified Homebuyer
  • March 29, 2023
  • Mint Hill, NC

Construction manager Patrick Diiorio has been rude, disrespectful and unresponsive when asked about status or had any concerns. He would respond only at his will and did not bother to even respond at times. He has to learn how to speak with customers, nobody is doing anybody any favors. A lot of the things could’ve been easily resolved with better communication

Lennar responded:
Hi thank you for writing this review. We want to apologize for the communication issues you have experienced and outlined above. If there is anything outstanding in which we could provide some follow-up, please send us a message at LennarCares@lennar.com. - Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 2

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