Lennar Reviews

Neither bathroom came with any towel hangers, when sink, bathroom and shower normally have one. We are willing to forego the missing top bathroom cabinets. Pavement to the front door has a couple of holes exposing inner wood. We are still very happy with the new house, but the above needs attention.

I thought they did a great job in the beginning of the process very responsive until the week of closing. Once I closed - moving from another state - with no idea of who to contact for utilities HOA etc. So disorganized and frustrating. Once that was figured out, all is good. Love the place so far! I did go through Lennar Mortgage and they did a great job!

I was asked for my passport and was told that this is needed by underwriter. My loan officer never talked to me about this. This is racial discrimination for me, I haven't been asked for my passport in any of my previous home buys. I am planning to file complaint with Consumer forum on this.

Frank blew me off as soon as he lost the sale. Sandra was to the point of being rude. Didn’t speak to me nicely, wasn’t at closing due to illness, never heard from her again. Michelle at closing was very nice. Walk thru and warranty work with Myles is spot on.

Overall decent experience. This is not our first purchase from Lennar. Construction manager and sales staff were good. Lennar mortgage consultants are barely ever available to talk on the phone. Good closing incentive by the seller.

Communication from the mortgage branch was spotty, didn't know I was approved for a loan until just a few days before closing, after more than five months of back and forth. Pleased with the home itself other than the landscaping, sod was put down in a haphazard manner, large gaps still prevalent, a rough ride for any type of mower--very disappointing

We keep finding staples in the carpet, and my kids have bloody toes from stepping on them. They did fix everything we pointed out during the walkthrough except the carpets. The carpets are stained, and we can't do anything about it. They force HOA, and the company they use is garbage and think that they own our houses and our community. Associa is sucks. We did have a warranty claim, and they got it fixed quickly. They built the houses too fast.

From the day we signed our loan docs to our roof leaking. It’s been a journey from day one. We can only hope that the worst is behind us.

Lack of communication and empathy from Sales team (Joe in particular), with Concierge and also with Mortgage and title. Building Team (Jose). Grateful for Mickey (Mortgage) - He went above and beyond to regain my trust and satisfaction after disappointment with Joe (Saleperson) and mortgage officer. Building Team (Jose) is excellent and extremely responsive. Closing was done remote, no excitement from Lennar Team when pick up house key at the end. No one has offer for us to take pictures, had to ask if it was ok. No engagement with new homeowner, it was very transactional.

Good location but not prices

The closing experience have been complicated. Bernard

Better customer service from Lennar mortgage

The floorplan is excellent and has everything I need. The quality of workmanship is okay but not exceptional. They have responded very well with any of my concerns or issues.

Dishwasher was leaking and Lennar couldn’t help because it was an appliance. Had to go through GE and their insurance company, very annoying situation when I have a brand new home.

The closing was not pleasant but they do make it affordable and the houses are beautiful. The builder does fix issues pretty quick once moved in. Some of the quality is pretty good and some could use some improvements.

The only good thing that I can honestly say about my whole experience with Lennar is my loan officer (Joni). The price of my along with some of the other homes in this neighborhood is ridiculously high. Everyone that assisted in my documents did them wrong or the delayed the process by not processing my paperwork in a timely manner. Especially the back office. This is the third home that I have purchased and it was the worst experience to include the sell of the loan to the new lender. If it wasn’t for Joni stepping in and being very hands on with my loan, I truly believe that this process would have been so much worse for myself along with my neighbors that I have spoken with. The back office personnel and the VA personnel need some serious training and updating on current policies and procedures. ... More

I had a different down payment then I thought it was going to be. I was told I’d be able to get a conventional loan no problem and got fha approved at first because I applied over the weekend and after hours. I mentioned I’d be changing down payment amount by more than half after I was told I was getting a FHA instead of a conventional loan due to a 1 point difference. Sounded like it was due to a texts not being responded to. The walkthrough was moved about 4-5 times which is ok due to multiple variables. After doing the walkthrough and marking items, the person who walked through with me said she would stop back in the next day and send me pictures of everything fixed we marked. I didn’t get pictures, assume she didn’t walk through and had to get things fixed after moving in. I feel like lennar employees are under staffed and over the max in workload. Also the insurance I chose, who my representative spoke to multiple lennar employees ended up defaulting to Lennars insurance company. I never knew about the Insurance they gave me until the company I choose sent me a cancellation notice due to not being paid. They have the sale of my home, my loan and now insurance. The house and neighborhood is good but as a salesman the process felt awkward. ... More

processing job (getting IRS transcript, multiple job verification, same request many times. ) My son is a loan officer too, lennar price and title paid, made me go thru lennar. But, he was saying, paystub, and bank statement and IRS transcript is all automatically pulled, if client gives permission.

Communication is key, we had some and then we didn’t. Although the process of providing paperwork was painful, it got done. As a veteran, there should be more support on the process on getting you tax exemptions submitted. After purchase, I want to commend Travis who has made the post sale awesome. Always ready to help resolve issues that come up. You should do something for him. A raise,or promotion?

Deal with buyers more on. Personal level rather thru the internet. Did not like that

NOT MUCH CONTACT WITH BUILDER

Very bad communication along the sales cycle and home construction.

Lennar Sales Team did no do good job in selling the property. Waitlist concept was not implemented and homes (phase-3) were sold on first come first base prior to the email notification of the phase availability etc. i have waited for an year and dreamt for my first home and end up with unsatisfied floor plan.

The dialogue is very bad, when you want to clarify doubts, especially for a foreigner, you do not have a clear interlocutor. Nobody takes charge, you have to go to third parties to help you. The electronic means provided for communication do not work. Many interact and finally no one clears up your doubts.

I bought my house at the end of January 2022, and I was told it would be ready in 6 months, which I thought was extremely ambitious. I visited the property 5 months later and only the structure was ready. I started to get a little anxious. I visited the property 3 months later (end of October) and it had very good progress. On November 11 I was informed and confirmed that the closing would be on November 28. I travelled for the closing (I live in Canada) and when I completed the inspection visit ahead of the closing, it was clear that the house was not ready. I was asked by Lennar to stay for a couple of days in Orlando, and two days later I was asked to go back home and wait until the final touch ups were completed. It was extremely disappointing, However, I was pleased when I received a sincere phone call from the Sales Representative who gave me an apology and told me that Lennar would credit me for the expenses that I incurred in my trip to Orlando. It was a good gesture from the builder. Ten days later I completed the closing and received the property. I consider Storey Lake a very nice community. In terms of expectations. Lennar said that it would take 6 months to build the house, and it ended being 11 months. Overall, I am happy with the purchase, although there were plenty of things that could have been done differently, specially in the closing. ... More