Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21923 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Low Quality + Poor Workmanship + Cheap Materials = Lennar Home
- Anil V.
- Verified Homebuyer
- March 29, 2023
- Celina, TX
Everything was good with the building experience, the communication, time lines. but there are a lot of Quality issues, workmanship and materials used. Simple things like Sodding, Attic Access, Fence, Plumbing, Tiles, Flooring ... every where the quality speaks ... Never i will again buy a Lennar Home
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
Very Bad
- Ashok R.
- Verified Homebuyer
- March 29, 2023
- Land O' Lakes, FL
Since we close the house we have lot of issues especially dishwasher not working at all Lennar suppose to solve this push to Ge the front and back they never finish brick work in side lot of places paint on floor final finishing is very bad we spend lot of money now we have to do it our self every time you call they said this is not us we dont cover lots small things never finish again workmanship is very bad
Lennar responded:
Good afternoon Ashok, we appreciate you for writing this review. We want to apologize for the frustrations you have experienced and outlined above due to quality issues and workmanship. If there is anything outstanding in which we could provide some follow-up, please send us a message at LennarCares@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Not the first time home buyer experience I expected
- Paula R.
- Verified Homebuyer
- March 29, 2023
- Kissimmee, FL
It was and has been dissapointing
Lennar responded:
Hello Paula and thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at LennarCares@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
We had to rent from September to February This was very costly
- Arthur A.
- Verified Homebuyer
- March 29, 2023
- Ave Maria, FL
I bought my home at Ave Maria and paid a large premium so we could move in September 1st. We signed papers on January 31st and moved in February 1st
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 3
Sarah
- Anonymous
- Verified Homebuyer
- March 29, 2023
- Summerville, SC
I’m very happy with my new home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Is very good experience
- James A.
- Verified Homebuyer
- March 29, 2023
- Canby, OR
Very good experience but would recommend you have a professional home inspector do an inspection of your home before you accept the keys
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 3
Process was full of delays, lack of communication, follow through and poor craftsmanship.
- Rebeca M.
- Verified Homebuyer
- March 28, 2023
- Wesley Chapel, FL
Process was full of delays, lack of communication, follow through and poor craftsmanship When the home was turned over.
Lennar responded:
Good afternoon Rebeca, thank you for your review, we appreciate your feedback. We are sorry to hear about the lack of communication, follow-up, and poor craftsmanship you mention. If there is anything we can do to assist you going forward, please do not hesitate to contact us at LennarCares@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Bursted bubble!
- Debra M.
- Verified Homebuyer
- March 28, 2023
- Bartow, FL
We were so excited to close on our new home! Until we walked in the door. The house wasn’t cleaned, drywall dust everywhere. The stove was sitting in the middle of the kitchen, the dishwasher or the disposal were not plugged in. So you know they weren’t tested to see if they worked. There was a huge dent in the top of the dryer that we saw a week before, but wasn’t replaced. There was 2 pages with pictures of problems we notice on the first walkthrough that still weren’t addressed on our closing day. We did not want to close because of the issues, but were told if we didn’t, who knew how long ...
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 4
Love my first home!!
- Cindy P.
- Verified Homebuyer
- March 28, 2023
- Fort Worth, TX
Steven was amazing!! I am so thankful he was my person to find me the perfect home! He made buying my first home amazing!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The worst buying experience
- Anonymous
- Verified Homebuyer
- March 28, 2023
- Myrtle Beach, SC
Very poor workmanship. Things are broken, and the builder is reluctant to fix them
Lennar responded:
Good afternoon. We are sorry to hear about the poor workmanship you mention. Please reach out to us at LennarCares@lennar.com with details of your concern, so we can follow up for you. -- Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Review
- Marcus K.
- Verified Homebuyer
- March 28, 2023
- Ave Maria, FL
Less than pleased with Lennar completing items. Punch list was not completed until 2 months after move in. Carpet in main bedroom was stained and is still not replaced. Garage floor was not cured properly and still sticky. Still waiting word on when they will redo. I put requests in but still have not heard anything.
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 2
Good
- Melvin R.
- Verified Homebuyer
- March 28, 2023
- Palmetto, FL
This house was definitely built for renter. Everything is cheaply made. Toilets started leaking, fridge has broken parts, front door is missing weather strips. The buying process was terrible. Lender and seller were not in tune with the community they were representing. The only reason I stayed in through the process was becuase they made eme put down 10% and would not return my money if I walked away. Never again with lennar
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 2
Slightly disappointed
- Robin C.
- Verified Homebuyer
- March 28, 2023
- Wimauma, FL
I’ve had a few issues with the home, but that’s to be expected with a new house. It’s the response that bothers me. Most of the plastic was left inside of the tub of my guest bathroom-it looks dirty and gross… I asked for assistance on how to remove it-no answer. One of the trees installed on the front lawn is falling over and dying… I asked for help- no response. I had other issues, but they were resolved quickly….I am grateful for that, but not getting help for these other two issues leaves me disappointed.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 3
On going issues
- Issac R.
- Verified Homebuyer
- March 28, 2023
- Chula Vista, CA
The loan process was one of the longest I’ve ever done and this is my third home purchase. Even on the day we were supposed to close thing weren’t done and we had to call to find out we weren’t closing that day. My family moved out of our apartment and had to stay in hotels for a week waiting for everything to get sorted. Once we moved in we found issue that had been identified durning the walk through that were never addressed. We have had issue with our dryer and other products and the local rep is hard to get ahold of and the customer service reps don’t reply for day some times. ...
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 2
Poor craftsmanship
- Hans M.
- Verified Homebuyer
- March 28, 2023
- Seguin, TX
I’m still waiting for issues to be corrected on my home. I asked about why there are no window screens and was told that they where removed. I’ve never bought a home with out them. There is no documentation that says you wouldn’t have them. The painters are using water down paint and just are overall sloppy. The exterior is missing calking around all windows overhang. My salesman never called stayed in touch throughout my whole buying experience. If it wasn’t for my daughter staying on top of everything, I would have never closed.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Overall pretty good home
- Anonymous
- Verified Homebuyer
- March 28, 2023
- Erie, CO
I think I get a very good value for the price that I paid.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Lennar responsiveness remarkable
- Michael D.
- Verified Homebuyer
- March 28, 2023
- Punta Gorda, FL
We have been very impressed with Lennar's response to work orders for customer care issues. The vendors they send out are prompt and efficient. We have been completely satisfied and would recommend anyone to use Lennar Customer Care
Total Score 4
Quality 2
Trustworthiness 3
Responsiveness 5
The materials used are dirt cheap
- Arsenio H.
- Verified Homebuyer
- March 28, 2023
- Fort Worth, TX
The materials used are dirt cheap
Lennar responded:
Good afternoon Arsenio. We appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at LennarCares@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 3
Responsiveness 1
Happy Lennar home owner!
- Srinivas N.
- Verified Homebuyer
- March 28, 2023
- Monroe Township, NJ
The Monroe Parke Townhomes floor plan is good and space utilization is excellent ventilation, over build quality is great!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Find a different builder
- Kara S.
- Verified Homebuyer
- March 28, 2023
- Broomfield, CO
I’ll preface this by saying that I have base-level experience in construction and I’ve built a home with another builder before- so this is not my first rodeo. I will say that working with Logan, in the sales office was a pleasure. He was kind, informative, speedy, and helpful. So this doesn’t reflect on him. But the process by which they handle the build of your home is sloppy and lazy. For over a $700k home, you’d think they’d care enough to not leave orange peels all over your newly laid carpet, leave pizza in your window wells, a rotisserie chicken under your deck. You’d think they’d ...
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
Great to work with
- Jeffery P.
- Verified Homebuyer
- March 28, 2023
- Rancho Mission Viejo, CA
We found that the staff was so responsive with any details that needed to be attended too. Highly recommended.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Cheap supplies
- Valerie Z.
- Verified Homebuyer
- March 28, 2023
- Crystal Lake, IL
We loved the sales team. Mortgage was a headache. A lot of the supplies are cheaply made and constructed “to spec” but they’re not done the right way. Like the electric box. It’s approved by village inspectors but not done the best way. The windows and wall’s allow for a lot of noise from the outside
Total Score 4
Quality 2
Trustworthiness 4
Responsiveness 4
Cheap builer
- Daniel R.
- Verified Homebuyer
- March 28, 2023
- Upland, CA
After many years of seeing Lennar home sites throughout California, my wife and I decided to purchase one. One of the things we saw on all signs was Lennar’s “ei” everything included. My experience is nothing is included. The level of “cheap” rings thru day after day. We’ve only closed escrow less than two months and are having issues. To be fair maybe this is common for all home builders to be somewhat cheap? I would not recommend Lennar to anyone, based on our experience.
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 3
Monica
- Monica O.
- Verified Homebuyer
- March 28, 2023
- Rialto, CA
My experience at Lennar was great. Everyone was so friendly and knowledgeable. The staff at the home center was great! The process was relatively quick and communication was great!! I love my new home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Overall good
- Yash C.
- Verified Homebuyer
- March 28, 2023
- Hockley, TX
Good deals; thoughtful design, good material used it seems For Workmanship and quality, we will ha e to wait for a year to see how things turn out.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
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