Lennar Reviews

Globs of cement all over garage floor. Globs o f cement between garage floor and beginning of driveway and a 2 inch height difference between garage floor and driveway leading to myself and guests tripping (very dangerous). Hardware missing on door lock to back porch. Masterbath shower drain corroded with tile red and white plaster :(totally unsightly). Cement splattered all over trim of outside garage door and all along front of garage where floor meets driveway, etc. One thumbs up nice quality kitchen appliances.

Our journey with Lennar was a bitter sweet one. Our first visit to a Lennar office was met with a very rude and unprofessional agent who was very excited to sell to us and when he saw our DOB on our IDs quickly returned them and told us there was no home available and will be none anytime soon. We left and returned some other time with our agent to be greeted and welcome by an absolutely amazing Lennar agent, Ty. Tyrone walked us through the process and assisted in every step of the way until closing. We had a little bit of hiccups with the closing agents and loan officers over constantly requesting for the same documents over and over again. Of course, the military wasn’t making it easier for them either. When we moved in, the AC was not working and we contacted Lennar warranty service and until today, they have not shown up, we fixed the problem. Overall, everyone we met did their jobs but Tyrone went above and beyond to represent the Lennar brand while recognizing we are buying a home not a pen. With Lennar, it’s just about working with the right person because the brand itself has so much to offer. ... More

During the turning over or congratulations ceremony pay attention to small details about the house. As it will be very difficult to ask for service after. It took almost a month to have the garage door fixed bec the RC was not even programmed and when we tried it totally didn’t work that even the wall remote won’t work. If you are not a busy person you have all the time to do all but if you have work and a busy person and rely for service it will take u a while of waiting for the service to be done. Same with the ring door it was fine but suddenly stop and again a wait period of atleast 2 weeks. Up until now there are flaws we can see. ... More

Lennar construction have no craftsmanship.My entry door is manufactured defective waiting for replacement. Customer care team can’t do miracles until they get parts. Cunstruction supervisor is trying to finish and sell he doesn’t care about quality . I hope upper management team will do more better

We were super excited to close on our home in May. Lennar had attempted to move our closing day up a couple of weeks, which did not work with our schedules, so we left it as it. When we went for our first walk through, we shocked at the state of the house. Things were damaged. Things were dirty. We were promised it would be taken care of and ready to go. By closing day, nothing had been finished, including missing doors. We agreed to close since we had no where else to go. We were told the work would be done. It’s been two months at the end Of July and there is still a lot that needs to be done, in addition the amount of problems we’ve found in the home. Including water leaks, no security, no watering system, leaks in the sprinklers, dead trees, broke garage, damaged things that were said to be replaced etc. ultimately if we hadn’t had Deb in the beginning of the process help us navigate these challenges it would still be a mess. We are grateful to her. On the post closing side Abby has been phenomenal with trying to get people into get the work done. I feel like without the two of them there would have been no progress. Deb and Abby get 50 + stars. The people that don’t show up to do their stuff get -50. ... More

Well let’s see. I have no screens no fences no motion detector only one intake for air that had to be fixed a doorbell that does not ring painting that has not been finished and two awnings that’s have not been installed. What do you think. The home buying process was great! Getting anything done after closing and moving in is where the customer service fails. Don’t be so quick to meet the “demands of building houses”so quickly and focus on a good completed product. Would you allow YOUR family to live in a house like this with so many issues that are not attended to? I’m a nurse. What if the tables were turned and you brought your spouse or child into the hospital in cardiac arrest? When attempting to shock a heart into a viable rhythm, no shock came, only death. Would it be acceptable to you that I “forgot to plug in the machine?”!!!!!! Different situation, same concept. PLY YOUR TRADE!!! ... More

Lots of issues with drywall and paint.

Building a house consists of many jobs combination. When one job is complete, the other previous job is demolished or severely damaged. As the result: no supervision or any kind responsibilities from the workers and management. For instance: installing a very expensive quartz countertop with no supportive brackets underneath! They tossed the heavy stone countertop straight onto the wooden cabinet without 3 or 4 supportive brackets at all! While we mention that to their representative, he insisted that it should be like that!!!! People have orientation day to their brand new house with leaking water unknown source!!! Can you imagine your brand new house with the hole in the sealing with running water?! ... More

for the first-month fixing service, 85% good, a lot of places that need to fix and the worker figures them out on time, but the 15% Is disappointed since they didn't finish them all, I spend an hour to mark the area which they said will come at the other day but they never came back. Now I took all the tapes off, don't want to spend any time finding them again. for the other issue report experience, I feel this is unacceptable. 1.Didn't get 3rd floor AC controller after move-in. 2.after a few months get the controller by a nice guy at Lennar, but the AC still can't work and no one comeback to fix it. 3.we still report the issue on the website. But no one reply as soon as we just moved in, sometimes no reply. 4.we just got this house for 4 months, the dishwasher can't dry, the internet connection has issues. overall, their houses are nice houses, they are in good design, good layout, good space, the community has a lot of activities. still recommended if someone wants to find a place to live. Just wish this builder working on construction details and service since those two points bother me the most. ... More

Interested in selling but lennar buil quality is poor

These are slap together homes contracted with the lowest bid subcontractors. They do NOT care about quality. They want you to believe you are their priority. Once you sign. Goodluck with any warranty repair. Their contract states they have 60 days and we have been waiting double.

The sales team is second to none. Responsive, customer oriented, etc. The construction and warranty team are not cut from the same cloth. Not my job, not covered, hustle to get us to sign off on shoddy work. The sales team went above and beyond to make things right.

I am still having issues with my Townhouse.

The buying experience was ok. However a lot of issues were found at the hike. Felt maybe the built was rushed. Had I known about issues of moving to Arden (new builds) address not uploaded, mails, having to call to have things fixed at the house. Internet issues. I would have gone somewhere else. Not happy. But making it work. My warranty for everything needs to be extended seriously.

The experience with purchasing was not bad, however after moving in the heat was not working on the ground floor and it took them 5days to fix. My standard sedan cannot fit in the garage, what’s the purpose of a garage if it can’t fit a standard sedan?

Warranty and repair issues are poor, lack of communication

There was a glass breakage issue. Bathroom tiles had cracks.

Once you pay, they no longer prioritize your concerns.

The sales process went well. Good communication etc. on the other hand, Lennar support after closure is terrible. They do not promptly respond to issues nor take accountability of damages that you observe when you start living the house. I am still waiting for responses to several service requests. My impression is that they do not want to fix the issues.

For the price you pay, the quality of the work and materials used are very poor. While their ticket opening system is very easy to use, getting the issues addressed is a whole other matter. Service is extremely slow...if at all. Inspect your house very carefully before you sign anything.

I think the overall quality is poor, have had to have flooring repaired three times. Now we need to have the grouting re done and have only been in the house 2 months. The tree that was planted outside our house is dead. It was in poor condition when planted.

The window of the home was given broken and 2 months after closing many issues are not resolved yet. The people just focus on closing tickets without resolution.

Everything looks really nice and beautiful but when you get close and look at every little thing it is really not done properly. Responsiveness to issues has been super slow and I am having a lot of issues that are not being resolved.

Multiple issues have come up. We reach out to the construction staff, they bring someone to fix it and they rarely fix it. Our wall are warped; our floors are bumpy and uneven; there is paint all over our wood floors; our doors are paint splattered; the house is always freezing; overall it feels like a cheap house. Lennar has sent people to "fix" these issues. Nearly all still exist. You do not get what you pay for, you get poor craftsmanship. The other main issue is the construction crew itself. We moved in July 2021 and the construction crew blasts music starting at 0700. Loud, incredibly loud, that reverberates in our entire house as they are literally in our backyard building houses. The construction noise isn't an issue. I spoke to two construction managers at Lennar. I phoned Lennar over 5 times. I finally had to call the local police after 3 months of it. The police even went to the Lennar mosaic office and told them the music is too loud. We're to the point they will fine $1000. That is how little Lennar cares about the people they're building these homes for... They don't. ... More

Dealing with Lennar for the past couple months has been nothing short of pure misery a complete disappointment. You open a warranty request and they keep you ignoring you. Multiples times I'm been trying to hold the warranty service from my community and not luck.