Lennar Reviews

We had to wait 3 months to received the new house

Home buying experience was mostly okay, but Lennar Mortgage agents were extremely incompetent, and our closing was delayed due to multiple clerical issues with Lennar Mortgage who kept sending paperwork with the wrong amounts owed to us. Also, sales agents are arrogant and rude until you you're in contract, so dealing with anyone at Lennar felt like a chore every-time.

First, the pros: 1. We love our house. The floor plan and lot size are perfect for our family. The interior color palette options are all very tasteful and cohesive. 2. We were primarily in contact with Marc and Ryan throughout the home-buying process. We really enjoyed working with them! They are both incredibly responsive, knowledgeable, and helpful. Cons: 1. After we selected our homesite but before we paid our deposit, Lennar opened it back up for bid. Although all was well and we ended up with our homesite, it was a little frustrating though attributed to miscommunication. 2. The light switches are outdated (no panel switches) -, that was a surprise. ... More

I don't think anybody involved had any ill intent but I also don't think they care much. The new home orientation was a great experience. My best advice is do not close until every imperfection is handled. Also it was a disappointing amount of cigarettes left on my property.

Elson was awesome from start to finish. Andrea and Andre needs customer service training. Cheyenne was great. Overall the experience was decent. The process was smooth although I was a nervous wreck.

They have good and bad. I dealt with some great people in sales like Mike and hated finance past Christian that is. The mortgage process was good but also a headache for sure. But we are all in all happy. Great community with great families, events and great times

All Lennar Homes should be consistent. Homes should not lack what was stated when purchasing. Promises not keep.

Lennar’s selling process was well organized and pretty painless. Their online portal is great. While our house was delayed by 6 months that’s not entirely their fault. Charging US for 5 days of delay while we completed our home appraisal process after waiting 6 months for Lennar seems a bit unfair, regardless of the clause on the contract. Real disappointment was the quality of workmanship in paint, cabinets…pretty low-end.

Buying from Lennar is overall a good experience. But you have to be ready for a lot of warranty claimed after closing. Everyone from the sales department and warranty department is super friendly, responsive, and helpful. We had Omar as our sales rep, and he is always there helping us explaining the process of closing and tried his best to answer our concerns. Richard and John are our Wareanty manager, they are both very polite and friendly! Because the bad workmandahip of the home we had to call warranty pretty often, Richard and John never complained about the constant warranty claims but patiently helped us fixing all the problems one by one. For the service, we could gave a 5 star without thinking. They hire great people in the team providing excellent service. However the workmanship is pretty bad compare to our old home, a lot of problems need to be fixed after closing. If you are a first time home buyer and do not know much about fixing things yourself, you should think twice about buying Lennar. We understand there are always imperfections in every home, but as a new build all the imperfections makes our new home seems like a old home being renovated cheaply. One of the Toilets in Junior suite, the water tank cannot be stabilized, and we you touch is it is very loose. When we mentioned it at final walk through, the builder didn’t want to replace it, saying as long as it’s not leak, it should be fine, but our home inspector told us it might be a long term safety concern for whoever is yawing this toilet. Then a lot of in-wall areas was not being installed or caulked property. Like the main water valves frame is not aligned and in sloped angle, the washer faucet frame, dryer vent frame, and the Calle & wire box are super dirty and not fully insalled in the wall, they are loose and flying outside the wall, window glass break in 3 weeks after we close, and one of my fiends has leaking toilet the first day she moved in, and the home is very dirty with stains and marks on the walls and ceiling. All the little problems, if warranty doesn’t handle them, you have to fix them yourself. Just be ready to spend few weeks just to claim warranty and fix little issues on your own. Compare to our old home from centex and other homes in the same neighborhood, the Lennar’s workmanship of homes in this neighborhood is bad, of course because of that their price is also cheaper than the other builders for about 100K. So if you don’t mind claiming warranty and fixing thing on your own, I would say it’s a good buy. Then let’s talk about their loan department. If you take the loan from Lennar mortgage! Never accept VIrtual Closing!!! It’s completely a mess and you will have to pay more out of packet money on transaction fees! Even thou sometimes they want to push you to close early and want to close virtually! Don’t do it! They can push the closing date to a later day! The loan officiers are not really responsive compare to their sales and warranty department! A lot of time, they don’t respond unless they need something from you. And they don’t explain their processes very clearly, and we had to go to Omar to find out the details. Also for the virtual closing, you will have to do multiple fractions in order to finish all down payment and closing fees. And the single wire transfer transaction fee is more than purchasing a single cashier check! We though we had to do it so we did it. But my friend refused to do it, and just delayed the closing for like a date! So Don’t do the virtual closing! If it wasn’t for bad workmanship and not so pleasant loan and closing process, We would give Lennar a 5 star for their sales department and warranty services. The reason why we give 3 is because we took 1 star off from the bad workmanship that we have to claim warranty so often, and took another 1 star off for their loan department for not being so clear on the process and we had to pay more than usual transaction fees lol hope my experience helps you buying from Lennar! And happy home buying! ... More

The first walk through orientation and walk through before closing was not very good experience. This was our third home, second new construction, and have moved into five other houses due to moving (US Navy) duty stations. I was in Alabama waiting for the house to be completed and was told to come down for a first home orientation which showed me the house was not ready, garage floor was not painted, no shower glass, dirty house, rusty fixtures, paint on the floors, crappy texture application. I was told it would be taken cared of before closing five days later. While some was addressed it was not sufficient, we closed because I already had my Uhaul parked in front of the house and had checked out of the hotel and we were already paying for electricity and water. Even after closing we gave them another day to fix some items. I will say the virtual closing was smooth and that was great, and slowly Lennar Warranty is fixing issues that came up during the two walk throughs. The Lennar Warranty team (Taylor, Cameron and others), during the month that we have been here, are helping in getting the issues resolved and that is a major plus on Lennar's side. A very negative experience has slowly turning into a positive one, however, no new home owner should have to through that, thankfully, the Lennar Warranty team members are the ones that outshine above the initial construction team and the only people I trust. ... More

The closing took so long that we rushed to move and once we were in the house we started to notice things we should not never have accepted. The walls paint has cracks almost in every room. And there is a kitchen cabinet damage. We felt like our need to move was so evident that they were not listening to our complaints. Also we were not told the internet cables were not in place. It is very important for people to know ahead of time to plan things out. We work from home and it was very inconvenient for the first weeks to find out what needed to be done temporarily.

Lennar is prompt with service and very responsive. However, we were not offered some of the items we requested in the house . Our choices of some items or materials were not offered. This gives us some apathy about the house !

Can't say I'm surprised or disappointed with our experience so far with Lennar as we had fairly low expectations given the state of builders, build quality, and labor issues. I will express that for all the "issues" that have cropped up throughout the process, Lennar has been prompt to address them in a suitable time frame. Regardless, it still astounds me that there isn't more attention to detail during the build process so they didn't have to spend so much time, $$ and resources fixing things that could have prevented in the first place.

The home has really some really good features, and some bad ones. The finishing isn't as good as it could be, and a lot of areas show that, especially the flooring. The drip irrigation installed was already broken the second day we moved in, and then a pipe burst a couple of weeks later. Have been in the home for about a month now, and have already submitted tickets. The best part is the responsiveness to the tickets. Diana and Moe have been a huge help.

This is my second house with lennar. At the time of purchase agreement there is a promotion of 2.5 % off when you buy 2nd home with lennar but sales consultant refused the offer because I am using realtor. That’s totally unfair

Closing was a nightmare. The first closing appointment was cancelled without notification. I was at the second appointment from 12:00 to 8:15 PM. All I heard that day was "we're waiting on paperwork. Then the house keys were not available and they weren't sure where they were so I was unable to go to the house that day as planned. I had to go to the model home the next day to get the keys.

On two separate occasions we were told to expect full wood flooring and NOT carpeting which was one of the main reasons for our purchase !!! Secondly we also expected to have a garage door opener and gutters! Carpeting being the main issue as this what we were sold on and promised! We have since purchased a garage door on our own and are seeking vendor for the wood flooring as well as installer to “complete “ our home !!!

They put the electrical meters right by my front door also my neighbors electrical meter is by my garage door looks awful didn’t show this in the pictures

Delay of house closing twice due to builder, but overall an okay experience. Customer service/support for once you are moved in has been very responsive and quick.

Buying the home was fine - responded quickly to an opportunity for earlier acquisition. Dealing with the bank was a horror. This is my 11th house so not my first rodeo

Delayed due to Covid and supply chain issues.

I was disappointed in mortgage! Many issues still remain unresolved like no payment of home insurance resulting in cancellation of policy!

Lennar has good customer service and communication. The subcontractors however are poor quality and the workmanship throughout the house is poor. We are having to put in too many warranty requests already for a brand new house because so many things are wrong and poorly done.

This is our second Lennar home and we love the floorplan. Their homes are good values, but this one had many more quality issues than our first. Also they used to brag about how technologically advanced their homes were, but perhaps due to covid and staffing shortages, the technology in this home was essentially a DIY exercise. The home was not even close to ready when we did our walk through and the closing was bumped twice due to garage door availability. A few of the more major issues were: 1. The kitchen cabinets and granite in the kitchen weren't set properly and the range/oven didn't even fit in the resulting hole! They are going to reset the cabinets and the granite. Hopefully this will be done well. 2. The Kitchen floor also sloped and the island granite had to be shimmed 1/2 to 3/4 of an inch to level out the surface. This wasn't done well and looked really bad. We will see how they choose to fix this. 3. The door to the garage is crooked in the frame, allowing light and wind to come in. It isn't clear if this can be fixed without replacing the door. 4. Lastly, the most disappointing thing was the internet pre-wire. While they used CAT5e wiring and have a nice sized equipment box in the home, they actually terminated the CAT5 internet wire in each room with TELEPHONE plugs! This was done correctly in our 2018 Lennar home. This meant I had to rewire EVERY internet outlet in the home if I wished to use them for their intended purpose. The RJ45 internet jacks are NOT hard to come by, so this was done just because Lennar didn't want to pay their installer to do the job right the first time. 4. Most items identified before and during the walk through weren't finished at closing, and a few of the large issues are still being worked 5-6 weeks after closing. This is the fourth home we have built, but this has been by far our most frustrating home building experience. Since we didn't live in the city of the build, we couldn't keep track of their progress or lack thereof. ... More

Lennar uses limited flexibility in options/changes approach to hold schedules tightly. That's good thing as you know it up front. On the downside, our house required significant effort to make it livable due to Lennar cost cutting : no towel racks, inadequate closet hardware, no light fixtures, etc. We had several minor quality issues, all of which were quickly fixed with the help of the Lennar customer support rep. And the "smart" home features are really nice!