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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21159 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21159 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Poor Customer Experience

  • Anonymous
  • Verified HomeBuyer
  • December 20, 2022
  • Fort Myers, FL

Lennar does not communicate with buyer during the construction nor punch list resolution process. The only work punch list items when you escalate to management. Then you get attention for a day and they ignore you the next day. They make up stories as to why things do not work or why they work the way they do. And it is always the other guys fault. No one takes responsibility to correct matters.

Lennar responded:
Hi, we appreciate your feedback. We want to apologize for the frustrations you have experienced and outlined above due to the responsiveness of the customer care team. Please send us a message with details of anything outstanding in which we could provide some follow-up at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar

  • William P.
  • Verified HomeBuyer
  • December 20, 2022
  • Haslet, TX

Over all a very good experience. You have to understand that they are really throwing these homes up at an incredible pace. Only a few cosmetic issues that were handled after the walk through. Sales office took care of me, showed me three homes in process and doing the paperwork in less than an hour.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Definitely not an Executive Level Home

  • Patti C.
  • Verified HomeBuyer
  • December 20, 2022
  • Groveland, FL

We purchased an Executive level Lennar home. The Kennedy III model. That being said we expected to close on an absolutely beautiful new home. The workmanship & building supplies in this home are beyond disappointing. The cabinets are a disgrace, huge gaps were left where the floor meets up with the cabinets, the outside of the home is not truly painted, it is more like whitewashed, the built in pest control system was “forgotten”, no hot water to the master tub, crushed cable wires, broken kitchen faucet sloppy molding/wood work, weak A/C unit, etc, etc, etc. We purchased a Lennar home as ...

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 3

Na

  • Jeffrey S.
  • Verified HomeBuyer
  • December 20, 2022
  • Punta Gorda, FL

Workman ship is lousy. Responsiveness is awful. Forces closings before home is complete

Lennar responded:
Hello Jeffrey and thank you for writing this review. We want to apologize for the frustrations you have experienced due to quality issues and the responsiveness of the customer care team. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

excellent support during construction once I closed there is no support or dates when the open issues are going to be resolved I am not sure to whom to talk to which makes me really disappointed.

  • Mihai K.
  • Verified HomeBuyer
  • December 20, 2022
  • Naples, FL

excellent support during construction and regular updates once closed no support. Sorry but that's how I feel.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 1

Awesome

  • Anonymous
  • Verified HomeBuyer
  • December 20, 2022
  • Rancho Mission Viejo, CA

Awesome home awesome value. Love it!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Owner

  • Anonymous
  • Verified HomeBuyer
  • December 20, 2022
  • Saint Cloud, FL

The handover to my new home was a horrible experience. The puchout list and other outstanding issues were not met. I'm very disappointed at the lennar team.

Lennar responded:
Hello and thank you for your review. We are very sorry to hear about the poor experience you had with the handover and the outstanding issues with your new home. If there are any items you would like us to follow up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 1

Responsiveness 1

Bad craftsmanship and builder non-responsive after closing

  • Anonymous
  • Verified HomeBuyer
  • December 20, 2022
  • Tinton Falls, NJ

Lennar did not allow third party inspection, walk through was rushed and wasn't allowed to point out construction related issues during that time. There were some minor and some major issues that required builder's attention. Dryer gas line was not connected, there were scratches all over the place on the drywalls, poor caulking, scuffs everywhere, chipped wood inside and outside of the drawers, improper and incomplete paint in many places, scratches on the side of the cabinets, rust on the bathroom mirrors, drawer handles and column beams slanted, floor creaking in some areas in the living ...

Lennar responded:
Hi, thank you for your review. We are both disappointed and sorry to hear about the lack of response you have received regarding requests for your home. If there are any items you would like us to follow up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 3

Responsiveness 1

Unresponsive after close

  • Anonymous
  • Verified HomeBuyer
  • December 20, 2022
  • Kissimmee, FL

Once I closed, it became almost impossible to get the construction team out to complete the home, all items found and documented before closing. While I like my home, it doesn’t feel like home with all of the pending, incomplete items (including missing trim and tape on drywall/paint issues).

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 1

Professional

  • Thomas S.
  • Verified HomeBuyer
  • December 20, 2022
  • Punta Gorda, FL

We love our new home and have enjoyed working with the staff at Lennar. Though everyone has been courteous and professional- we do wish our punch list items were being handled in a more timely manner

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 3

Mike , Chris. London . Highly recommended

  • Maria F.
  • Verified HomeBuyer
  • December 20, 2022
  • Sykesville, MD

I’m very thankful for Mike, Chris ,London They all very helpful in everything highlighting recommended

Total Score 5


Quality 1

Trustworthiness 5

Responsiveness 5

Final Home

  • Anonymous
  • Verified HomeBuyer
  • December 20, 2022
  • Katy, TX

This is my third new Lennar home purchase and final. I thoroughly enjoy the Lennar product . My previous home was a Brookstone- Onyx, the other was a Fairway- Wakefield and now Wildflower- Hanover. When I saw this floorplan, I was wowed away by th space, kitchen, two entrances to the master bed, floorplan, and location. The price was a never thought of price for this up and coming area. Let's just say i have a lot of equity after signing closing documents. Don't hesitate to purchase a Lennar Everything home because you will not be disappointed. Happy Home shopping and Happy Holidays..

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Sendero, 'A place to be'

  • Briyere A.
  • Verified HomeBuyer
  • December 20, 2022
  • Rosenberg, TX

The process was direct and straightforward. They provide all they promised, it is good you keep tract of promises until closing. Lennar gives opportunities to homeownership to instrested buyers even at this tough moment in the market. The Sendero community is just so wonderful to be a part of it. My family and I love our new home, for it's a dream come true with Lennar.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Really?

  • Kelly A.
  • Verified HomeBuyer
  • December 20, 2022
  • Frederick, MD

I can’t submit a review without text?

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Cool

  • Oluwagbenga A.
  • Verified HomeBuyer
  • December 20, 2022
  • Camby, IN

It’s was a great and womdefjfjkz

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Mistakes with paperwork multiple times, caused me 4 times back & forth to the bank for notarization

  • Yi S.
  • Verified HomeBuyer
  • December 20, 2022
  • Saint Cloud, FL

Horrible responsiveness from my sales, lennar mortgage & customer care.

Lennar responded:
We are sorry to hear about your experience with the responsiveness of our teams. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

Not good

  • Clifford S.
  • Verified HomeBuyer
  • December 20, 2022
  • Tampa, FL

I have been waiting for them to fix things for over a month now. My yard continues to flood they left a tree up in the back yard that is touching my house we paid for a premium lot and did not receive that. We are unable to even use our backyard due to the water rhe back yard retains. I am not gonna eat these cost for a 400k plus home. The home was rushed and there were many issues not tended to. Lennar knew the yard flooded Jamar said I may need French drains. Which tells me lennar knows about the flooding issue. As a first time home owner i wish I never dealt with lennar at this point. ...

Lennar responded:
Hi Clifford, thank you for taking time to write a review of your experience. We appreciate the feedback you have shared and want to apologize for the issues you have experienced with your yard. If this issue still needs to be addressed, please send us a message at lennarcares@lennar.com with your contact information and our team will follow up. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

Worst new home experience ever

  • Shaun M.
  • Verified HomeBuyer
  • December 20, 2022
  • Wesley Chapel, FL

This is by far the worst new home experience ever, due to the fact that the home was poorly done and rush with missing cabinets in which I have to wait until Feb to get finished, poor and sloppy job on the interior painting in which half of the wall were not even touch and had to paint myself. For this to be a new home felt like a fixer upper, Felt sorry for the new construction manager in which no fault of his own was very helpful and tried to fix many of the problems in which I was not the only one. I totally blame Lennar for rushing and allowing the sloppiness that took place for an over ...

Lennar responded:
Hi Shaun, thank you for sharing this review. We appreciate the time you have taken and want to apologize for the frustrations you have faced with the state of your new home. Please let us know if there are any issues we can help address. Our team can be reached at lennarcares@lennar.com and will coordinate with the appropriate team, thank you. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 3

Been terrible since day 1

  • Anonymous
  • Verified HomeBuyer
  • December 20, 2022
  • New Braunfels, TX

We couldn’t move in for 30 days after closing because the sod wasn’t installed and we have dogs. Both yards were a giant mud pit, and the lack of sod almost caused the house not to close. Then when we needed to access the plumbing clean out, they had buried it in the dirt and sod and came in with a backhoe and ripped it all out. It has yet to be replaced. The house has flooded 3 times now when using the washing machine, dishwasher doesn’t work due to incorrect wiring. There’s a huge gap in between the floor and backdoor where cold air blows in constantly. Numerous other issues and we have ...

Lennar responded:
Hi, thank you for taking time to share a review. We are extremely sorry and disappointed to hear about the number of issues you have experienced with your new home. If there are ongoing items that need further attention, please send us a message at lennarcares@lennar.com with any details you can provide, so we can follow up with the appropriate team, thank you. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 3

Finish work is marginal at best.

  • Lynn P.
  • Verified HomeBuyer
  • December 20, 2022
  • Durham, NC

This was a cross country move for me so I didn’t see the finished product until after closing. The finish work is mediocre at best. By this I mean that the painting around millwork leaves much to be desired. Shoddy patchwork, mismatched paint on the front door, etc. if I had seen this beforehand I would have flagged this right away.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 5

Was easy

  • David B.
  • Verified HomeBuyer
  • December 20, 2022
  • Fort Myers, FL

I would never buy a new home from Linnar again I have never seen a more sloppy construction job. Has take hours and hours to get things fixed If I had it to do over again I would just set aside 10k and hire people to just fix it, the hours I have had to spend are crazy and there is still tons to do Community center is over a year behind schudle and not even close to being done I am amazed Lennar is a profitable company running business this way

Lennar responded:
Hi David, thank you for taking time to write a review. We appreciate you taking the time to share this experience and would like to apologize for the time it has taken to address your issues. If there is anything outstanding that could use further attention, please send a note to our team at lennarcares@lennar.com with any details you can provide and we will follow up. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Great home in a great neighborhood!

  • Anonymous
  • Verified HomeBuyer
  • December 20, 2022
  • Raleigh, NC

We chose 5401 for the location and community - loving it so far! Having lived in other new build homes, Lennar really holds up in quality. The sales team is incredibly helpful and kind, and warranty team seems to be willing to help. The townhomes are a great price for value option especially in todays market! Overall, highly recommend 5401; the Lennar team will take care of you each step until closing day!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Good Experience, Home quality is average

  • Daniel V.
  • Verified HomeBuyer
  • December 19, 2022
  • Henderson, NV

Previously, I purchased a Lennar home in 2002 and had a great experience and a well-built home. As a result, I choose to go with a Lennar home again as we transition into retirement. The main difference with this home is the quality. The customer service is exemplary, but the quality of the materials is average. Molding, doors, insulation, fixtures, etc. are not what I'd hoped. The home design and layout are fantastic, and we will enjoy the home for years. However, we will have to make the upgrades we desire as we go along.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Thanks

  • Susan M.
  • Verified HomeBuyer
  • December 18, 2022
  • Cypress, TX

Home is very nice. Would be nice if you included ceiling fans, hang down lights above island, a better faucet in kitchen, and better shower heads. Small items, not costly, that a homeowner doesn’t have to do after move in. A little more focus on caulking. Thanks!

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Venue at Monroe

  • Virginia S.
  • Verified HomeBuyer
  • December 18, 2022
  • Monroe Township, NJ

We have enjoyed a very positive experience with our new home. Our place was completed on time. Sales person communicated with us throughout the building process. Home orientation by builders team was thorough. They were very accommodating. Only disappointment is the appliances. They are not up to standard. They are low grade. Should consider matching appliance to cost and value of home.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

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