Lennar Reviews

Some of the items were missing post closing which were part of plan. When I raised request each team is pointing to others. No one communicated that these items were not part of the house I purchased, but as per them it’s a known issue for some houses.

I love my house! I found a new house with a great deal. I love my neighborhood. It took less than a month to do everything .

Overall had an experience I wouldn’t recommend to anyone. Horrible customer service representative, who was so aggressive and self centered that she recommended to forget about our crying baby who just fell and hurt but focus on her as she needs to go. Every single request for issues is fraught back with not supported comment or do it yourself suggestion.

Great workmanship. Quality products and continuous updates

Get an independent home inspection done, it will be worth every penny.

Excellence end to end proces.

Had to reach out multiple times for answere

The employees are great. Kind and helpful. Debra made the purchase experience easy and Josh was very attentive regarding quality issues. Unfortunately, the subs and contractors are NOT GOOD. Our electric was poorly done and the quality of the garage door is unspeakable. We have had cascades of water pouring down the inside and the vendor says it’s NOT covered. Additionally, if we caulk the windows it voids whatever warrantee there it! Very disappointed.

the floors of the interior of the house unevenly and noisy when walking like squealing wood, doors without finish, the handrails of the stairs without fine finish, rather scratchy and unpolished or varnished, sliding doors that get stuck because of the poorly installed, and worst of all is that to attend a claim, The owner has to accept the time and days so that they go do the work that should be done before selling the house, and even so they go and leave the work unfinished.

Kelsey in sales deserves 5 stars and was unfortunately the only positive part of our homebuying experience. Lennar clearly overclosed as all the homeowners we talk to in the Avion seems to have several issues. Our home came with multiple issues from the start that were identified during the walkthrough, of which several are still not fixed over three months later....let alone many additional issues found afterwards. Our dishwasher wasn't working for over 6 weeks and we identified that it wasn't working when we first tried it on day 6 after moving in (took a day or two to unpack our dishes and then fully load it) and lennar said they couldn't replace it and we had to go through GE only to find out one of the top wires was frayed, likely from cutting the box open or something. Our garage door was scraping the walls and wasn't aligned yet they'll only paint over it, flooring folks have confirmed that it needs to be redone, and the painters confirmed that they only had time to do one coat of paint. This is just a sampling of issues and the worst part is that they have clearly moved on since nothing gets done without us nagging them all the time... Again as evidenced by the fact that our list from our walkthrough is still not addressed and no one follows up with us without us reaching out. We are genuinely concerned there are other issues we aren't even aware of yet b everything was so rushed. ... More

Although the overall experience is average, the new house customer managers at walk-through and 1st month after closing were responsive to issues. Sometimes the corrective works were not done in the time as promised, with our persistence it got done.

I signed the contract thinking they would fix broken windows, doors, uneven fixtures since first walkthrough. Four months later still waiting, they fix some floor issues, drywall issues and now water is coming from the ceiling. Very dissatisfied!

Thanks Mike and Lennar Homes!

We had a very nice experience. Our saleaman was wonderful.

Lennar is extremely unresponsive and quaility of work is poor. I would never buy from Lennar again. I just did a walk-through with BTI Parnters at Marina Pointe. Their attention to detail was night and day comparted to Lennar.

Very dissatisfied with my yard. It has so many holes and bumps when it was laid. There are so many small things that wasn’t addressed after my walk and still waiting on materials to come in to fix them.

It was great. Everything moves smoothly

All was great until I came home one day and found 2 men replacing the air compressor on my air conditioner They were told the house was vacant which clearly it was not They could not provide me with any work order and told me I would have to contact the hvac company which I did without explanation other than they had a work order .The hvac company went ahead and registered my air conditioner so they could get paid for the service and I did not find this out until I went to register the unit a few days later.

Flat white paint on walls! Really No light fixtures or fans? Really You call yourself a quality builder? Terrible customer service. No updates on status. Treat customers very poorly.

The workmanship quality and issue handling was not up to standards. Infact, I had a very bad experience dealing with the closure of the issues that I had highlighted during my orientation. I was promised that certain issues will be addressed before closing, but a lot them were not addressed even after closing. It seemed they wanted to get done with closing without acknowledging that I still have open concerns. I would definitely not like to go through the same experience ever again. I hope Lennar takes this feedback seriously, coz customer satisfaction should be one of the primary objectives for the quality team and they definitely ignore that. ... More

This was one of the most stressful processed I have been through. If we hadn't loved the floorplan and neighborhood I would have walked away from a $15K deposit. To say that communication was terrible is putting it lightly. It was essentially nonexistent. I sent 100s of emails that went completely ignored and unanswered. Our sales rep deliberately misled us to calm us down when we were really exhausted from the process. While he didn't outright lie he did mislead and showed highly unethical service. We were delayed time and time again. They even pushed our closing on the day of closing with no one telling us when the new day would be for another 5 days. When we finally got into our home there were still many items that were not completed, painting, doors, etc. The materials are cheap builder grade which is to be expected so I can't completely fault them there. On the positive the warranty team has been wonderful. If anyone is considering buying with Lennar I would be sure you really love the house and neighborhood and add 3 months on top of whatever they tell you is the timeline. Also, don't expect communication and be prepared to experience the worst customer services of your life. ... More

Builder response on few reported items was quite awesome and completed reported issues on time. The house orientation by the QA team was not expected though, should have spent some more time and covered each part of the house

Lennar doesn’t drop prices, Lennar doesn’t help with closing fees, and Lennar doesn’t put lights in bedrooms! Lennar doesn’t help at all! My experience with LENNAR was my worst experience ever. I’ve purchased many houses across the world but I’ve never once seen something like this happen.

Altogether the home is decent, but the workmanship was shoddy in places, with some carelessness, sloppiness, or not paying attention to details. And many issues that needed fixing that we pointed out even before closing still have not been fixed more than a month and a half later. The included appliances, cabinets, and flooring seem to be the cheapest Lennar could find. Some aspects of the design of the home were not thought out well, with shower heads and bathroom cabinets being too high, and the garage too small and driveway too narrow - I can barely fit my car in the garage. What's the point of a garage if you can't put your car into it!? The construction quality seemed poor also, with cracks in the foundation and split/broken 2x4s in the frame. Also options for cabinets and flooring that we saw in the model were no longer available at the time we wanted to buy. They cut back on a lot. ... More

Communication was absolutely horrible through the home buying process. My close date was changed more than half a dozen times and we were over 1 yr delayed, I received a house with many issues that are still being resolved including exposed electrical wires, unfinished kitchen cabinets, etc. The warranty team takes quite a long time to resolve problems when something is submitted. Lots of corners were cut and it was a very unpleasant experience overall.