Lennar Reviews

Lennar is too big and has lost sight of the customer. Homebuying processes were very difficult to navigate and communication from Lennar departments was seriously lacking and very frustrating. Pre-close walk-thru was very rushed and buyers are threatened if talk of delaying closing occurs...even when the home is not complete. Quality/workmanship is seriously lacking and below anything I've ever experienced; door-frames are not square (binding doors), cabinet doors are not straight/aligned, appliances don't work, and several other issues). I would never recommend a Lennar home to anyone and will purchase my next new-construction home from anyone but Lennar. ... More

Love the place THANK TOO THE LENNAR FAMILY

My biggest disappointment is very poor communication, slow or no response to issues. Workmanship and materials are both mediocre.

we bought house in nov 21. we moved in and when raning for the first time we had a major leak. there are countless cosmetic issues including the paint surface not even a couple of very narrow trust bars a garage door that is not sealed and rodent precense inside the house. were also promised the inclusion of W/D which never happened.

The issues were resolved to my satisfaction , my rep was very responsive

BAD COMPANY AND STAFF

Unfortunately congress butchered all value in this country.

building process was fine, error on closing statement took months to resolve

The homebuying experience has been less than ideal. From putting in an offer on the house being told last minute that I can’t close due to a quote on quote SHA policy until my family member outlined the FHA guidelines did the sales team change their tune. The lender that was referred by Lennar again not great. I asked multiple times during the process for additional review of my good faith estimate, and was told I had to get back with the sales agent who never returned my emails. Chris who is on the construction side has been the only person to follow up and show any type of customer service. I did not close on my loan until November 30 after 10 PM after I demanded a mobile notary to come to my house due to the hick up with Lennar ‘s closing department. I was asked for the same document multiple times causing tons of stress for a newly divorced homeowner. The customer service with Lennar is by far the worst I’ve ever experience. This is my fifth home purchasing and I have never been treated so poorly the day of closing I did not even get the full experience as other homeowners with the red carpet roll out or even the banner and balloons. I notated the condition of my cabinets prior to moving into the house and here we are now at the end of January, and I’m being told my cabinets will not be fixed until May. The paneling of the cabinets are pilling off one of the actual doors is completely off the hinges, broken cabinetry in the kitchen and nothings been done to expedite this. Furthermore, I have not been able to hang up any clothes in my closet as my comply closet is completely broken and that was also outlined prior to closing. My backyard is a complete utter mess with holding water everywhere. I would like to have the great customer service. The other builders give their homeowners, however, I have not received that to date. ... More

The idea behind the new Reverie community was well thought out and achieved the goal the design team planned. The build quality is poor as there is not a straight wall in the home. For the dollar to delivered value Lennar was the real winner not the home buyer. Not really sure if it is even possible to purchase less quality materials. An excellent example is the guest bathroom shower stall and tub, a cheap fiberglass job with multiple fractures in the material. If I said you could see daylight from all corners of the front door would you believe me. The real challenge Lennar had with this home build was the quality of its sub contractors. Until Lennar can find and hire true professional teams to build these home they will be plagued by these problems. You will not hear from me again unless the foundation breaks as I have hired a team of contractors to straighten and rebuild this new Lennar home. ... More

I closed on October 28th. I still don't have the certified gold roof paper work for my insurance agent. I still don't have my signed completed paper work from the closing. The home was dusty and not prepared at time of closing. Get this... I'm a real estate agent who build his last 2 homes. I had to buy due to 1031 exchange.

I think Lennar should have a program where then can solely help with First time home buyers who know nothing about the ins and out of purchasing. This Corporation is so big one they could afford to have a program where they assist with first time home buyers step by step starting with any and all that is hidden in the fine print. From a choice of pant color to know whether your Front door opens in or out.

I bought my first house from Lennar. It was a great experience for me and I appreciate everyone included from Lennar in this process. Thank you.

Very disappointed with Lennar and their ability to call back or even acknowledge emails/phone calls/texts. Also with whom they use for the HOA at this time. The construction manager however was very pleasant and forthcoming.

Everything was shiny and painted very pretty in the beginning. Unfortunately that was not the case. My move in date was pushed back multiple times, I was asked to close on the home prior to having the keys to the home. I found many errors during the walk through and was told the errors would be completed prior to my celebration. On celebration day the errors were not completed and I continued to find more defects, and was told to submit warranty tickets. My kitchen is still missing cabinet doors. Lennar gave me the keys to my house knowing the house was not ready and not build to standard. This is an extremely overpriced house and they sell it has if you are getting high-end finished and appliances and that is not the case. Very disappointed and upset. ... More

I am very happy with my townhouse!

Not all staff are qualified for customer service, or dealing with problems. Since they did not solve the problem at the moment. They take a long time to respond

After you close on your home, the warranty repairs never end!! The quality is horrible!

Lennar was on a strict schedule. They had hoped to complete the transaction by the end of November due to quarter closing. On the day of closing several things were not completed but due to Lennars reputation and buying experience I closed despite an uneasy feeling. I wish I had gone with my gut feeling. The warrantee experience has been terrible. We are almost at two months from closing and several things are yet to be address. We have tenants that are not happy as well. I have scheduled multiple appointments after coordinating with tenants that were cancelled without any notice. Why I am going through a warrantee process when the task were never initially completed is beyond me. I would like to more Lennar properties in the future but now I am second thoughts. I would appreciate if you can look into this matter. ... More

I will never recommend or purchase another home from this company. These people are a joke unresponsive poor workmanship failure to perform repair, show up without materials. I had to remove my own tub and replace it because they failed to do that. Remove my own cracked tile and replace them, I would never recommend you to build a dog kennel for me or do anyone else

The Lennar Team functioned like a well oiled machine!, It has been a stellar buying experience for me! One of the easiest builds/closings I have ever had after having bought and sold multiple properties over the years! Love my new home and community!

This is our third new home and has definitely been the worst of all three. The craftsmanship and details are lacking. The response from Lennar has been lacking and when they do respond, they say it isn’t covered or need to call another company.

I expected a better quality home

The closing process was a disaster. The house was not complete by the closing. I moved in 2 months ago and still trying to get things fixed that were noticed at the walk through prior to close. I have been disappointed at every step of this process.

This structure withstood a Hurricane with almost no damage. The bid process and buying experience was miserable, but we are happy with our decision.