Lennar Reviews

There were ups and downs, as expected during a buying process. Overall, the experience was absolutely wonderful and best of all we had a team that was informative and understanding. The house is beautiful. Thank you Lennar!

The selling agent kept me apprised of the construction process and the seller's concessions made this homebuying opportunity affordable.

Tim and Jennifer were terrific. From the first sale office visit to all the follow up items post sale they were outstanding. Issac was great as well.

The air conditioning does not work properly. Cannot accept it for a brand new home.

ALL individuals we dealt with were over the top...Thanks so much!

The buying experience was great, but once in the home, things starting to come up and fall apart fast. The walls are not straight at all, some are very noticeable. The drywall is bad, in some spots, you can see gaps, and builders wiped or used silicone caulking, making it impossible to paint without sanding out the caulking. When we got the house, you expect a "brand new home" in some way clean. Not this one. It was very dirty, so we hired a professional house cleaner. Builders aren't about quality and do not respect other people's property that has already moved in. We had several issues with the builders, and the Lennar supervisor team did nothing or speak to you about the problems. We still have unresolved open items since we got the house, and we have been here for over two months. The quarts top are already falling out, and caulking around the entire house needs to be replaced since they did not do it right when building the house. We had simple wire issues, like not connecting the wires to the outlet correctly or upside down. Model homes are spot on, but once in the built home, it's a completely different story. They want cases for everything, and they won't talk to you about the problems. We have been waiting on a replacement Bolt lock since the move-in, and it has not been resolved because it's on "back order," but homes continue to get built, and we still have not received our Bolt lock and garage window trim. Will see in about 6 months or so to see if other issues come up. Very disappointed with the quality since these houses are not cheap at all, so would expect at least some quality work done. ... More

1)construction manger ryan Lenner Geneva one the worst manger I haven’t seen .the way he talk not even respect to costumers treated as a labor 2) if we show the mistake and show an other properties with same plan then also he will accept ..simple ignore the issue. 3)management : price are drop next day after closing and they are decrease the property values they not even respond to email . Simply ignore it 4)landscaping is not done properly ,if we ask and send email they will not respond it . 5)cheap plant they keep as Lamdscaping plant compare Neibhours 6)end of yard they not installed glass or not even level the area . Just cover with pine stripes. 7)application gas stove nobes are installed plastic ..they are damage Overall all they are respect consumer .. ... More

We worked with Pete L. On our home purchase and he was awesome. I would recommend Lennar Home on my experience dealing with him. He was available at every turn. Thank you Pete for making my home buying experience smooth and enjoyable!

The entire process of purchase from the bidding to celebration was good. There were some hiccups when I didn’t get my 1st choice of lot and the delay of finishing the house & the laundry pipe wasn’t installed properly but other than that my experience was good. Dawn, Laila, from the sales sept, Dave, Sean & Gerry from construction, Liz from escrow dept, Maddie the interior dept, they were all awesome, I appreciate their time and help. I love my house, they finished it with my satisfaction.

Builder team is very responsive and provide all necessary information.

A horrible experience. First, communication with everyone from sales to the mortgage team has to improve. There was no proactive communication from any of the representatives, except, obviously when something was needed from us. They changed our closing day three times, each of those times without advance notification. So you can imagine how fun it was to reschedule the movers etc. During our final walk, the Lennar rep. informed us that they couldn’t install the FLO by Moen due to an inventory shortage; hard to believe since all the houses in our street have it… Also, during the final walk, I asked the rep to include the driveway on the report, which he did but clearly said that they would not do anything to make the driveway looks better. He was right, it was not fixed, they did put a resurfacer, but it did not help at all. We decided not to push the issue since we needed a place to live and did not want to delay the closing any further. When we finally moved in, the title company sent the insurance check to a different insurance agency, long story short; we had to pay out of pocket to prevent being uninsured while they fixed their mistake. In summary, horrible customer service, I don’t recommend Lennar to anyone. ... More

Chris is so amazing. He is kind, professional and his attention to detail is like no other. He always follows up. We were lucky to have him at Wild Plum. Robin also was amazing. Always immediately responsive to any questions or concerns. What a great team!

Process of buying our home was excellent, our sales person helped us from the beginning of this process to closing! Our home is everything we hoped for!

We experienced a very smooth process. From sales, Karissa, to site manager Mary and warranty with Matt. These associates have made the whole buying process very satisfying. We couldn’t be happier with our new home.

Good house and team service are excellent

Horrible workmanship and communication.

Ryan onsite superintendant has been great/responsive& very helpful.. You have a gem in this guy

My home buying experience was not pleasant. From the start representatives tried to force me to use Lennar financing and threatened that I could lose my deposit if I went with another lender. From there it got worse. My closings date was chosen by Lennar and it did seem like there was any coordination with the construction side. A week before closing I have my orientation and the electrical had not been tested so there were no lights or AC and the water had not been tested with we could do a proper walkthrough. The day before closing I spoke with a representative from the construction side and they told me the home wasn’t even 90% done yet. On my original closing date I arrived at the home to do a final walkthrough and there were holes cut out of my pantry wall because my water heater was leaking. The stove top was missing and my oven/ microwave was sitting on the floor. To make it worse. The plumber realized the fixtures on the bathtub were reversed. Since there is no way to access them he had to cut a hole in the dining room ceiling to access the supply lines. After that was fixed the turned the water on and water came gushing out of the ceiling. At this point the construction rep called his boss to look at the situation. I them received a call from the sales representative stating that they will give me $6500 towards my closing cost if I closed on that day but I wouldn’t be able to move in for 2 weeks. I replied that I would close only if they paid all closing cost at this point. They declined. The started the remediation to make sure no mold or water damage was evident. They had heaters and blowers on 24/7 for at least 4 days. I notified the sales representative that the electricity was switched over to my name 48 hours prior to closing as per the letter Lennar sent listing things that needed to be done prior to the closing date. The sales representative replied “ why did you do that. You haven’t closed yet”. So I send her a copy of the check list they sent me. Again they declined to do anything about it. I was stuck paying the electricity bill for the month that it took for them to get the house ready for the 2nd closing date. 2 days prior to the second closing date we did a final walk through and notated what needed to be fixed and today over a month and a half later I still have things that need fixing. ... More

The only issue I had was with submitting my Closing Costs. I used the directions provided to me and both times my wire was returned to me. I lost my wire processing fee of $30.00 and an additional $45.00 twice when the funds were returned to my Bank Account. I found it frustrating that I did what was asked and it cost me a lot of money.

My overall experience with the company was beyond subpar. Once I signed the contract documents the entire process went downhill. From having several delays relating to everything from permits, building materials, inspections, etc… to the lack of transparency while providing updates. I always had to escalate the situation to find out simple answers. Once I switched lenders the mediocre service I did receive stopped also. I am still trying to have paint issues address that were denoted prior to closing. This was 19+ months of my life I could have done without.

My first morning in the house I took a shower and it didn’t drain. They cut a hole in the ceiling over my kitchen sink to clear the drain it took 3 weeks to get patched. The front door, you could see light and feel air coming thru. It was worked on and 2 weeks later I can see light again. It looks like the door is bowed. Things identify in the walk thru didn’t get fixed. I’m a skilled tradesmen I can fix these things, but with a bran new home I didn’t expect to have to.

I'm gonna be honest I love our home! It's a great location and something my wife and I are proud of! However the issues we need fixed still haven't been resolved. We had a call with the customer care person and she sent all the issues to the rep so he can schedule the trades to come in. We haven't heard anything from them. Responsiveness is severely lacking at willow bend. It seems like they are more interested in seeing how many they can get done this week and forgetting about their clients who have already purchased the property. Being told put it on the 30 day and then to hear nothing from them is disrespectful. We take pride in our home however that is not the same from Lennar. Its clear the priority is to finish rather than the quality of work. We are still missing things from closing but it's ok because Delano has it. I think we were told that 10 times since we purchase the property 2 months ago ... More

Buying with Karen at Lennar was a breeze. She made it an easy process. We have had a few issues since then and let’s just say we have felt the same respect that we had with Karen. You lost a good one

I had a good experience , overpriced homes

Quality of home appears excellent at this point.