Lennar Reviews

Lennar service and all is great. In my opinion the upgrades should be different. Why no money back when not using tiles or carpet. Why not more freedom for upgrades for kitchen. Material use is cheap. Why not full flooring and then place kitchen island. Etc etc. should be a possibility to get discounted on kitchen and pick own kitchen and store. All is made simple for builder. But maybe I am spoiled with how things get done in the Netherlands.

Our initial interaction with the sales person Deonna was wonderful - she was very responsive and answered all our questions. However, when we began the process of applying for the mortgage with Lennar out experience was horrible. We would rush to submit all the required documents and then not hear anything for weeks - and then a request would come in at the end of the day for the additional information that they needed. Would highly recommend that you NOT use Lennar for a mortgage - you are better off paying a little more to work with a company that will be responsive and respectful of your time. ... More

Quality and workmanship of drywall and paint was lacking.

You are not allowed to make any upgrades to your new home other than flooring, kitchen cabinets and countertops. For the price that you have to pay for a new home, Lennar does not include towel holder bars in the bathrooms or any other extras, which is very disappointing.

The concierge service was very stern handed with Lennar and did not give choices or was not flexible at all with times and dates compared to a private realtor that bends over backwards and works with your schedule, not vice versa called maintenance on a couple plants in the backyard that we’re dying and I got told it was my fault after only living on the property for two weeks And refused to replace

Good people very pleasant to work with. Wish’s could customize the house more while they are building.

Service after the sales lacks significantly. After closing there has not been any follow-up. Our stove never worked. We went back and forth with the electrical contractor and Frigidaire both pointing the finger at each other. The situation finally got resolved after six weeks. I still do not know how to operate my sprinkler system properly. ( no instruction Manuel left) .No instruction manual for any of the appliances or hvac. I feel like once they got my money at closing we were on our on.

I can honestly say my first time home buying purchase didn't go as well planned. My loan officer was horrible at communicating. If I never reached out to her she would probably have never called me etc. the lady who showed us the houses stopped talking to us after she knew we were going to be purchasing the home. The communication was poorly all around. Joshua the construction manager was amazing and Brandon the warranty manager was also very helpful. Over the home is what I wanted and 2 months in no issues have been raised.

Happy with home but some issues. One appliance did not work from start and instead of replacing appliance we had to go through warranty repair that has taken 6 weeks so far. Interior paint is subpar not best quality.

We love our townhome I would say if your a first time homebuyer like we were and you want to make it a special experience have a realtor because the experience it’s self didn’t feel very special and I will say every situation might be different but I would say they updated us on the progress but the whole time up until closing we didn’t even know for sure if we even got officially approved so we were more stressed than excited during the process. And we didn’t even get a key at signing we didn’t get our code until later the day we signed and the code they gave us first wasn’t even the right code so we had to wait out side of our new home until we got a hold of someone to open the door . They didn’t do any real kind of celebration for us so if you want a special kind of experience I would say use a realtor. But we didn’t even love our new home! ... More

Our experience overall was not the best. Aaron from the mortgage said was not easy to work with and we had several issues. Susan was great and so was the construction team.

Need to get all paper work done at same time

Let's separate house, materials, workmanship, Lennar Mortgage/LennarTitle. House has nice layout and looks good, materials mostly cheap but apparently that's what you get for such price. Nice looking place, if you don't know what to look for or didn't order separate inspection. Big pluses: - good lot, great amenities center (really awesome). - people are responsive and nice. - sales guy is awesome, he even made his own website to give people needed information, cause Lennar doesn't do it. House issues: - NEVER buy house (even new one) without external inspection. I had 12 minutes video of me walking the house and listing the issues. Quality control is poor. Example: AC vent is closed by dry wall, so no AC in the room. Huge gaps in the lanai mesh metal parts, so anything can fly inside or fall from the wind. Safety issues, dents, pain issues, ghost doors, stains, etc. - to be fail most of the issues where resolved, but the only way to make them fix few major issues was not to accept the house. - house should be finished and passed to the owner clean, right? Nope, it was dirty with lots of debris after asap fixes. Disappointing. Lennar Mortgage and Title: - great experience about all, really good job. Except one of them messed up and I exigently found out that I have to go into the office to sign in person the day before (even in the system it was written that it's fully remote), not fun experience trying to shift all the plans and work ASAP! Lennar, please work on the internal processes and inspection's quality. ... More

Lack of transparency and trust

There were some issues with the process that needs attention. First there needs to be a time schedule in which phone messages should be returned. I will say that of all the different people I spoke with during the process, Dalton was the best. He would answer messages within a few hours. Secondly, there is too much repeat documentation going on. We had to submit the same documents more than 3 times to different departments as though we were going to get caught sending in the wrong or fraudulent documents which makes the buyer fell a certain kind of way. Then there are too many of the same emails with the same information which makes it seems like there is another document that must be sent, but come to find out it's a repeat email asking for something already sent, which goes back to the point of phone calls not being answered to clarify what's going on. The process online is a great way to handle home buying in the 21st century, but it needs to be streamlined and the Lennar employees must do better with customer service. ... More

My house has no shutters on small windows like other houses that are the same model. I was told because my house has a right facing garage I didn’t get them. Houses on my block have them even though their garage faces right. Then I was told it was because of the altitude of my house was why I didn’t get them. Which is it? My garage floor had numerous cracks and looked like (I won’t say) but had to be finished costing me 1400 hundred dollars. My microwave frame had dents and as I watched it be replaced it was dinged and dented. Josh has taken care of my hot water heater and front door, thank you Josh you’ve been top shelf.I haven’t been in the house long enough to find all the other things that are wrong. I’m sure when I get back to Florida I’ll find out what they are. ... More

The buying experience was very organized. The process was explained well and we were given periodic updates. We actually used the builder’s mortgage company which made the whole process go smoothly. The quality of the craftsmanship leaves a lot to be desired. The sub-contractors don’t show pride in their work. The overall site/home supervisor does not put my effort in presenting a good product. The materials used on construction are definitely builder grade even if you purchase the elite package. For example the towel rods and toilet paper holders are plastic and didn’t match anything else in the bathrooms. In less than a month we have had to submit over 10 work orders to correct issues. We did a number of walk through during the building process but the issues continue to develop. On a positive note, they have addressed the issues. The landscaping was pretty much dead when we closed. Many of the plants had already died and they are not covered under warranty. We have spent hundreds of dollars replacing. The home floor plans are nice but there is absolutely NO changes or additions permitted. We wanted to add a 240v outlet in garage for electric car, and willing to pay for it, but they refused. Wanted to have a higher quality and more efficient HVAC installed but refused. Wanted to add a couple more wall outlets but again it was refused. They simply said you can do these after closing. Why would I pay to have another HVAC system installed after a brand new one removed. Overall I like the area but you need to constantly check on the builder so corners are not cut. Even then don’t expect perfection. This is a high volume builder who focuses on providing homes that just meet basic standards. ... More

The lender department was incredible! The worked quickly with underwriting to get us into our new home and had amazing communication! Thank you to Kelsey and team for all the hard work!!! As for the house it’s pretty good we moved from a new build DR Horton and the quality is better for the most part. Our new house has solar panels and we closed on 2/28 and we still have not heard when they will be turned on so we are currently paying a full electric bill as well as a monthly rate for the panels so they are basically just a decoration at this point which is frustrating. As far as the hardware and finishes inside the home they are nothing special the countertops are a 1/2 inch thick quartz and the lights, shower heads and all other accessories are cheap and needed to be changed out as soon as we moved in. The battery in some of the smoke detectors were dead within a month on moving in as well again not a big deal but a small annoyance. Overall the house is nice and I have no major complaints aside from the solar or lack there of at this point. ... More

There was workers on the house after closing, the carpet on one of the bedrooms had stain that never was clean up properly, the electric company took long time to respond for eléctricas issues. Del hoyos did a good job.

Tried very hard to make things right even though house had numerous problems at closing

I want to start off with a few positives, the house is nice and spacious, the neighborhood looks and seems nice. (Still waiting on amenities). The home buying process for me was pretty awful. The sales agent was very attentive until I submitted an application. He did advise me that I’d hear from the loan officer the next morning (it was a Sunday, no big deal). After three days of not hearing from anyone, I began sending messages to the sales agent, and within the Lennar mortgage portal (I uploaded all of the required docs based on what was recommended within the application process). Finally received a very brief call acknowledging they have my application. I basically heard nothing else until I reached out again a few weeks later asking if I am approved and how I disliked this process. I received a fairly quick response stating I had my new home owners meeting the next day (they never asked if I was available nor said I was approved). Completed that walk through with whom I thought was a stranger. (Wasn’t the name I was given but she was nice). After another week and a half of silence I reached out yet again asking what’s going on and if I’m approved. Finally got a response saying oh yes, you’ve been approved for weeks, you close in less than 48 hours. That was an extremely stressful process and trying to put a rush on transferring money from one account to another to play my downpayment with title was also stressful. The signing process was done virtually. The title agent never reached out to me I ended up having to bring more to closing because the LO never informed the title company that I paid my earnest money the day I completed my application. (I did receive a refund about a week later). Once I completed my closing, I ran to get my key (they only offer a 15 min key pick up window of time) and low and behold, they had no idea I closed on my loan. Waited more than an hour for them to tell me they don’t have any keys for me. And the construction manager will have to have some made. My entire car was filled with household items (thought I was moving in) , so the agent at the leasing office kindly let me in. Once I got inside I found a window was open and the lock was busted off of it, and the bathroom vanity’s front face fell off onto my foot and busted open my toes. I hope others have better experiences. But this was almost a complete nightmare. ... More

Working with the construction team was a standout experience—their professionalism and quality were excellent. Unfortunately, the home buying process fell short. The back office was slow to respond, offered poor customer service, and consistently demonstrated a lack of attention to detail.

Everything was great with our on site representatives. Got some great deals but the entire underwriting and closing process was a nightmare. The communication was absolutely awful.

Home is not senior friendly. Doors are not wide enough to get appliances in without taking apart Doors leak at corners the stuff you call sod looks like it came out of a cow Pasteur you have a long way to go to call yourself a good home builder. Ron

Nice neighborhood! We like our house.