Lennar Reviews

We faced some challenges right off the bat with our first pick home getting sold, literally as we were signing our salesforce documents, however in the long run we got a much nicer house with better amenities for roughly $200 more a month. After that things went pretty smoothly right up until we had to start dealing with Lennar Finance. It was extremely frustrating having to upload the SAME requested documents MUTLIPLE times, receiving incorrect cash to close amounts, & trying to get ahold of people was like pulling teeth. Also, while dealing with finance, there were mistakes made with our master shower due to build plan changes & miscommunication with the builder/contractors which ended up pushing our close date back about a week. Once all of these challenges were worked through, we finally made it to closing & it was totally pain free experience. I’d like to thank Phil, Trina, & Joel for all the help during our home buying process. ... More

Responding to problems your people are not good. Still waiting on new cabinets that have not been replaced yet. A/c work heater doesn't. Not good for a new home.

If you’re looking for an over priced home with no adds this is your spot. Keep your expectations extremely low if you decided to build in Troy Estates .

Beware!!! First day I moved in I had a water leak and had to have a wall in my bathroom removed to dry out. Since I have moved in I have opened approximately 10-12 cases and only 2 have been resolved. The workmanship is awful. If you even consider buying from Lennar have an independent inspection.

The lending process is broken at your company and my loan officer Adam needs some serious customer service training...the bright spot was Diana the processor and Jose the sales agent if it wasn't for those two I would have walked ...

To be more upfront on what you are really getting instead of leaving you in the dark. (I.e.) ceiling fans, light over the dining room area, to set the water aggregation system back to a normal level. Be more in contact with the customer during the build process.

My realtor agent was amazing! Josh and Stephanie! Lennard was great too! Having to get someone to come over and fix things needs fixing.

Great house and the team seem committed to achieve the final items on the exception list. Good surprise offered by the smart home package. However, the finishes are not great, not in line with the value of the house... the customer journey is somewhat engineered, but not well delivered by the different parties. 45 days after the move, the exception list is still open.

Beautiful home and great working with the Lennar team.

Lennar Financial Department and Real Estate Agent where Amazing. Title company Bellamy was horrific, caused multiple issues and were not accountable for there actions. Lennar Build was well below expectations and still has not completed outstanding build issues. Tried to push off on warranty and not close actions on punch list that was created to close with open actions. DO NOT CLOSE WITH WITH ANY OPEN ACTIONS. The one saving grace to my action list has been Zack. He is not the PM one my home, but has taken on the responsibility to complete it. Zack is a Super Hero. His knowledge, morales, and work ethic have been the highlight of this brutal process. Subcontractors on this build are atrocious and were not held to on my build. I believe in the saying “inspect what you expect” this did not happen. Lennar wanted to close to preserve there metrics and due to me moving 900 miles and having to close to preserve my locked in rates I had no choice but to close. As a Veteran who served in combat I fought to protect my country and one day own a brand new home. This was a dream of mine. This dream was essentially turned into another battle, just to get what I paid for. ... More

The construction of a $500k home rates a Minus on our scale. Super delayed process that was poorly communicated. Stressful and limited communication during the build process. Obvious lack of supervision of poorly skilled workers. The home continues to present endless construction issues. Just wished this product was refundable .

Bought the home and the move it was rushed. During the inspection the builder hid flaws on the counter top by taping the inspection notice over the defect during the walk thru. Once we closed the build has forced us to go thru the customer care site to fix problems and it has been a nightmare. Customer care rep is unresponsive, has not fixed any of our several issues and when I complained the customer care rep called me and berated me for complaining. 2 months in and I really regret using Lennar. Very disgusted with this builder and will never use or recommend to anyone.

The whole process right from purchasing to movie in was smooth and clean. We had a good experience overall. Sales team and construction manager had responded timely. Slightly I am not happy with the quality check by lennar, it could have been much better.

Low quality materials and half of the stuff we pointed out on the first walk through weren’t fixed .

Still waiting on issues to be repaired before we closed. Said they would be taken care of and was not completed

The model home we looked at was absolutely stunning. We were told that we would get the same quality as the model home. That was COMPLETELY 100% not the case. We purchased a brand new home that looked like it was a 20 year old remodel that someone let there brand new employee with no experience do. I will say Kyle the construction manager tried but there was little he was "allowed" to do to correct the issues. The project manager Aaron was extremely rude and arrogant to my husband when we expressed that the house was not 100% and that we didn't feel like we should close on it. We were essentially bullied into closing. We love our home I just wish that we hadn't had to finish someone else job when we purchased a brand New home. If I had my time to do over I would have defiantly not bought from Lennar. I would have gone with a custom builder. ... More

Terrible experience. Forced to close before property was completed. Still have many issues with quality of workmanship. Unsure of security of property with supposed open membership to non-owners for amenities. Review already submitted with same horrendous experience to Lennar. No response received.

I think there should be more insulation in the walls or more barrier because I can smell smoke On my first floor and it is unpleasant. Other than that I can’t complain.

We closed on our house in September. We were told the day before that major issues still remained (appliances not delivered, etc.). We've been struggling with Lennar for months now (mid-November) to handle paint, drywall, flooring, cracked tubs, etc. They say they will fix things, and eventually they have been getting to issues one by one, but it takes forever. Everyone in the neighborhood has this same experience. Lennar does not have enough focus on the last 2% of fit and finish, and does not have enough resources focused on keeping commitments to new owners.

I am extremely happy with my purchase. On August of 2022, I was notified by a Lennar Sales Agent Adam Barton that a home that may fit my family needs was available. He advised me of the price and immediately notified Melissa to see if the numbers would work. Melissa diligently started working on my case and came back with an more than outstanding result. Once Adam had me sign the purchase agreement, Melissa immediately started working on my case (lighting fast). With the hundreds of questions, I asked Melissa she was calm, cool, very patient, and answered all my questions with ease. With subsequent phone calls on a million more questions, Melissa was available extremely considerate of me being a first-time home buyer and answered anything I threw at her. Melissa was even there for me on her birthday. She was knowledgeable and I could tell from the sound from her voice she wanted this purchase to happen as bad as I did. When Morgan began to handle my case, her voice was respectful, outstandingly courteous, and refreshingly understanding. As with any mortgage process paperwork requested can be overwhelming and sometime scary for a first-time home buyer. Morgan put me at ease, she took the time to explain what was needed and why. Every time I talked to her, I was impressed about her knowledge, professionalism, and what I appreciated the most was her kindness. Again, I felt Morgan wanted me to have this home as bad as I did. I have lived in Florida for the last 12 years since I came home from Iraq. My wife and I have wanted to own a home since the first day we moved to this state. I know in my heart the Melissa and Morgan made this possible for my family. I now own my own home for my young children and their children to grow up in. Melissa and Morgan are the best assets you have at Lennar Mortgage. If there is an award, recognition program, or even customer satisfaction bonuses offered at your company I respectfully request for Melissa and Morgan be considered. These women deserve any positive recognition. I will never forget their kindness which has reflected so wonderfully on Lennar. Because of them, If I purchase another home in the future it will be with Lennar. ... More

Moving is really good but the responsiveness and the questions that were answered of the problems in the house after moving in was Lacking any real urgency or willingness to help navigate the issue

Absurd I've worked with various Construction Managers prior to closing only to be given lip service. Rushed to close and issues never addressed. Now post closing 2 months later still attempting to get items resolved. Truly bad experience all around.

Not happy with construction quality of home shoddy workmanship!

I'm half year into my new Lennar home. Despite being promised that workmanship and quality issues will be taken care off, they did not fully deliver. There were multiple issues from day one. Most of which are dealt with. Nevertheless, Lennar were content and insistent of leaving simple things such as incorrect installation of dishwasher unfix, which speaks heavily about their lack of professionalism of some of their employees. Dissappointing and appalling.

It was great choosing Lenar as our builder. Lenar was very patient with us and I highly appreciate that.