Lennar Reviews

I am a Senior and this is my first new constructed home always bought and remodeled. The buying and completion of the sale for me being a senior was extremely difficult and so very confusing. So many many people emailing and requesting verifications and do's and dont's my head was spinning. Also some mistakes on their end when items were summitted and kept requesting same items finally I discovered why... someone at Lennar set me up to different portals for submission and they were not checking other portal. Sorry I like the old fashion way because I am not savvy on technology and the whole process was a nightmare. I had to have my children help me on most of it AND after all that the closing online ???? which was easy for certain but just did not have the WOW factor of going in person to sign and walk out with the key. It was actually blah. All the staff at Lennar were great and very nice but I did struggle for the first time in my life buying a property. With that said ....I see that with a new house the workmanship is lacking and also the details of purchasing a listed 389,000 home leaves so much for the owner to then supply the little details one would expect. Like cabinet pulls.....towel racks and rings....fans especially for those of us in Houston Texas area....gutters where a must need...also the trim throughout the home...really ??? cheap painted regular boards. I know with economy and especially since pandemic I am certain builders I guess have issues keeping the cost down...but with Lennar being a major builder owning everything from home building to the mortgage lender and everything in between sorry I am just disappointed at least for some of these things should be included. Also when a buyer does a walk thru and then workers come in to do the issues for goodness sakes they like when building the house come in and do their responsibility but do not respect the home so they bump or dent or damage other parts of the house in their process of working in your brand new home. Then you move in and see the dirty hand prints and the knocks that were made while they were in the house because this is just a job with thousands of others waiting to be worked on as well. But this is MY HOME I signed up to pay dearly for the rest of my life and I have waited a lifetime to be able to have....Lastly for goodness sakes why why why do builders use the cheapest white paint that is like powder and can not be cleaned ? I know it is the cost but has anyone asked if they would like to upgrade the paint as the buyer expense. I had to pay close to 3000 to just get the walls painted (not closets or utility room) before I ever moved in because the walls were so fragile and the fear if they are touched in anyway BOOM you have issues. Just roll in the cost of quality durable paint the first go round when house is built. I know at this price point your buyers would absolutely appreciate and willing to pay the upcharge for the better paint that Lennar would use and that would even be a FANTASTIC selling point ESPECIALLY if Lennar got out front first to offer. I have spoken .....as well as my own children that have purchased new homes and yes they were Lennar....How awful and terrible contractors paint is and impossible to keep clean and damage free even without children in ln the home. They all within just a few years of constantly touching up opted to have everything whole house inside repainted. Sorry but I feel you want my honest response ...so that is what I have given. There are so many details I love about the home...the floorplan inside and out...that mine did come with a sprinkler system...the fabulous use of space as well as most of the finishes and the community I purchased. As I said exciting event in life but as the owner I do want Lennar to have a honest review of what my experience was and is ....A lot of good with some bad. Such as life goes in all things. ... More

Love the home! But the process wasn’t all that great. No one told me the area didn’t have lights/gas so my closing was pushed back 4 months because of it. My Loan officer was GREAT!

Overall, the experience was good. However, after the home walk through was done, it was never explained to me how to submit requests for warranty. I had to google it up myself. I reached out to the Sr Construction manager (POC for the walk through) at least 2-3x and I noticed that he read my message but it was just ignored and I never received a response. If he wasn’t the POC, at least he could have directed me to the right person. Also, when we initially made an offer, the sales POC told me that I need to make the initial deposit in less than 48 hrs and gave me an ultimatum around 1230 on a Sunday. It should be noted that my agent didn’t put in our offer until late Friday night. I understand that there’s another customer who made an offer after I did (following day) but that is certainly not a good customer service on sales agent part. ... More

Have contractors take their time and put out a better finished product

We used all of Lennar companies but Lennar Mortgage didn't know how to process our loan which added 18 days to the closing as they had to reach out to Freddy Mac representatives twice and ran it through underwriting multiple times because they excluded over 60% of our income and presented most of our income as outgo/costs. It was unbelievably frustrating day after day trying to get them to get it right, which they never did. Then they paid the wrong insurance company for the home insurance which caused another fiasco as the actual insurance co kept sending us bills they were supposed to pay and the insurance co they did pay sent us a refund check. To make matters worse, Lennar Insurance answered questions on the insurance form incorrectly as they never asked us. Once the insurance co got the correct answers, they cancelled the policy. Total fiasco. Our sales representative was very helpful and honest. The quality control was less than expected and the touchup and repairs had to be done multiple times to get them fully corected. They do however have a great warranty program and the staff is great to work with. ... More

Bad experience to buy, great exoerience with sale agent, horrible closing with consierge

Unorganized, inconsistent communication, customer journey from point A to point Z. Lennar said they experienced many “glitches” when it came to our poor customer experience…Our realtor saved this deal and it is the only reason we closed on this home.

Jeff provided timely and detailed updates whenever there was an issue.

I've only been in home for a month but it seems very well built and warranty requests are taken care of promptly

We looked for quite awhile and landed in paradise just north of LA. Jasmine was beyond welcoming and knew exactly where to take us - to our dream home! Like all new homes, issues come up but the process with Dru and his team are second to none. So timely with repairs, so welcoming for feedback, and exceptional with making us feel at ease in our new community. If you are looking to move out of the city and land in paradise with a team that puts you first - Lennar is second to none!

I wish the laundry area was bigger not In front of the garage door. Also fridge door doesn't open all the way because of WALL ,that is not something you usually see when you tour home. When we bought home was very confusing because there is too many people to deal with. Also I don't remember anything about a second fee MASTER ASSOCIATION FEE, if we were told it sure wasn't made clear to us. Also we bought in NOVEMBER Still NO mailbox key so that has been frustrating, Wonder if anything will be done for the inconvenience ? Overall it's a solid home and we like it .

It was quite overwhelming during the initial process because of a ton of emails! Difficult to keep track. Once we signed, response to needs was great! AJ was great and took care of needed repairs quickly!

The process could have been better… Looks like shortcuts were taken with some issues… A week of being in the home we had no heat, the garage door needed to be repainted, and brick was coming off the house. Nonetheless, all issues were handled immediately. Our cable was cut twice by the trades building behind the house. The closing was streamlined and efficient.

Overall buying experience was good. The quality of appliances were not great and Lennar should provide better quality and long lasting appliances. Lennar Mortgage experience wasn't great. Need to improve on overall experience.

Communication: seriously lacking. Examples: 1. We were first given mailbox Keys without clearly telling the mailbox. Later mailbox keys were rekeyed without notifications 2. Lot of confusion all around regarding solar activation with sdge, sunnova and Lennar pointing fingers at each other 3. Some service items took really long for resolution In the modern era where many home owners rely on security cameras, there are serious restrictions on adding cameras.

Overall we’re very happy with Lennar’s sales team, construction team and warranty team. What was severely lacking and not a pleasant experience was dealing with Lennar mortgage and title teams. Communication from them was terrible and questionable business practices. We went with Lennar mortgage because of incentives that were being offered but we would not make that same choice again. It’s a shame that the Lennar mortgage and title teams ruined the home buying experience for us that was otherwise, very good. 5 stars for Lennar Sales, Construction and Warranty teams; 0 stars for Lennar Mortgage and Title teams! ... More

The home-buying process was generally good, except for issues with Lennar Mortgage and postal delivery. Leigh and Stella often asked for the same documents, redirected me to each other for questions, and everything felt like an urgent last-minute request. They also incorrectly required me to overpay a creditor despite providing proof of a zero balance, and by the time I noticed this in the closing documents, it was too late to correct. One hour before I was scheduled to wire the funds, I was told the homeowner’s insurance I had selected was too expensive and would disqualify me for the loan, leaving me with no option but to choose a less suitable policy. When reviewing the closing documents, the old policy information was listed incorrectly, so I requested an update. Later, I was informed that my insurance company scheduled my policy for cancellation due to confusion over which policy to apply the funds to. Having to choose a substandard policy was upsetting and did not make sense since Lennar covered all closing costs including the homeowners insurance. Not sure if it was a way to force me to pay out of pocket after closing to secure the suitable homeowner insurance with the acceptable coverage such as water back up. Additionally, I've informed Lennar that seven weeks post-closing, the postal service does not recognize my address, so I haven’t been receiving mail, including utility bills and mortgage statements. However, Jack, Alex, Danny, and Javier have been excellent to work with throughout the process. Eric has recently began assisting with the postal service and has also been exceptional. His communication and updates have been much appreciated. ... More

Don’t accept online closing,be person to person ask all questions,ask for all documentation hard copy ,

They buying process was fine. The sales department is not terribly responsive once you agree to buy. Lso dont feel they were transparent about some issues with neighborhood. After some time we were directed to someone who was responsive. Quality if materials is average at best. I still can't believe they do not include gutters on the house. Overall hiusebis fine and they have been super responsive to maintenance tickets.

Everyone was very nice and professional. Too many portals to log into and deal with between the builder, title, mortgage etc. Great floor plan but definitely some items we felt like they got cheap. For example a single hook instead of a towel bar…um most master baths have 2 people so no towel bar and only one hook is a fail. Disposal is poor quality. Terrible can lightning that casts shadows in all bathrooms meant we had to hire an electrician off the bat to install better lighting. Overall still happy with home.

Take notes and write down people and what they do.

We bought house in Aloravita South community in Peoria, AZ. We never get to choose options like flooring, cabinets, exterior color, elevation etc. Its like Take it or leave it....not customer friendly.

Overall buying experience was very good with a few exceptions. The appraisal company and the associated fee was just nothing but gouging. There is no need, especially when they are the builder and lender to have an appraisal done , the appraisal itself was filled with several noticeable errors. Then to be charged when I had to correct the appraisal twice for clear errors is totally unacceptable. The other bad thing which you would have thought would have been a perk was the sod they installed, it was just thrown down with no prep so it isn't smooth and needed lots of supplemental work to even get a smooth grass surface. Was going to use their subcontractor but after watching them install would never use them again. The price is what makes the buy work cause you definitely get what you are paying for with Lennar. They skimp out on some of the most basic or simple things. Just be prepared for having to supplement lots of little things that would have made the buy an exceptional experience, as it was it was good on some things but really bad on several others which would likely me avoid Lennar in the future. ... More

Our house was good and our salesperson was great. They responded to our needs but we found two things wrong after closing that we missed in walkthrough and we were told by warranty people they don't fix those under warranty. I think that was awful and you would want to make your new people happy. I voiced my displeasure with the warranty people.

The loan officers that I worked with made the experience very stressful even though I am not a first-time home buyer. My last experience of buying a home was not as stressful as this.