Lennar Reviews

I felt I wasn't fairly treated.

Rafael was the most horrible salesman ever. He wasn't attentive to our needs at all and we felt left out during the process of getting our loan.

The worst experience one can have, bought this house for more than $1M and the quality of the house is extremely low. The customer service and warranty services are disaster, vendors takes months and months to even address the issues those have posted even prior to closing the escrow. I have purchased houses through other builders and I could see a big difference in the quality. If you can't make it right in the first place then at least try to be customer obsession and insisting on the higher standard but providing great customer service to make it out as warranties. Call me if you really wanna to know more to improve ... More

Most of the process with Lennar was reasonable, but my closing was rushed as the home was not actually ready for the scheduled closing. In fact during the final walkthrough on the day of closing they had still not installed appliances. Because everything was not quite ready for closing the final punchlist had about 50 items that needed to be addressed. After closing it has been a challenge getting the contractors to complete the items. It is now 2 months after closing, and more than half the list has still not been addressed. Of the items completed many of them I just decided to take care of myself since it seems nearly impossible to get some of the contractors out to finish up. ... More

Great service all around from start to finish

Not responsive to issues and ignores problems

Not a good experience. Can’t really be trusted

Not a happy experience for my first new home.

It was fine with the process, except at the closing escrow, it was kind of disapointed due to 3 times and extended, was hectic and not our fault at all. The quality of materials not specified until now. The issues that we found after the second walk, not yet fixed.

I expected better quality from Lennar. Totally surprised at the finish product. Enough said!

Overall sales process was a chaotic experience including the walk thru process. Then after move-in, we uncovered many defects/poor quality workmanship. Management should help address reported issues in a timely manner. Lack of responsiveness from warranty/maintenance team.

Overall experience was OK. There was a huge delay in closing which was understandable because of the supply chain issues around 2021/2022. Quality and finishing is not the best, but not bad and the maintenance department is very responsive. The worst experience was with Lennar Mortgage, lots of mistakes and having to resubmit documents and until a week before closing I had no idea how much my closing costs would be.

My experience of watching our home get built was unique. Living in another state causes stress but the team really wanted us to feel part of the process. By weekly receiving updated pics of our home was exciting from Jenn (she was the best and an asset to your company). As it was getting closer to the closing, and trying to get the numbers right, there were allot of concerns with things falling into place, but even with the biggest mountains the team (Julie, Brianne and NIchole) really did a great job making the closing happen on time. The only part of the experience that was stress was during the walk through with our CM, he seemed to want to rush us through, all though he said yes Ma'am and no problem I understand we will fix that. You could see he was frustrated that we wanted to see things working, like running water, a dryer that would heat up, molding around items, electrical outlet outside. He was polite, and these items that were of concern to us, should have been seen to anyone prior to the walk through. Overall, we are happy with the new home, yes there are things that need to be tweaked, but due to shortage of supplies that was out of the builder's control, it was a good process. ... More

Our purchase was marred by the end of the process. The walk through (via video) was impossible because so many things had not been completed (carpet not installed, appliances not in place, cabinet hardware not installed, no shower enclosure, heating and air not operational and so on). How does the builder expect a customer to close under those conditions? They should not. The closing was driven by the builder's fiscal quarter end and not the satisfactory completion of the unit. Something is wrong when they're still painting the interior even after closing. To satisfy shareholders in the short run while shortchanging the customer is a poor trade off. The builder's management should be ashamed. Furthermore, followup to punch list items has been poor. The builder's product isn't all bad, but customer satisfaction is clearly not a priority. Based on our experience I could not recommend the builder to others. It's too bad. Fundamentally they seem to be able to produce a decent product and a respectable value. In my opinion, the adage "penny wise and pound foolish" describes their business approach to the customer experience. ... More

Dave was great to work with during the buying process! Kobe did a great job ushering us into our home.

Other home buyers should be welcomed by a properly trained manager able to assess and answer the multiple issues that normally arises in the process of buying a new property. This manager should shield the buyer from everyone of the Lennar employees that have little to no training on how to deal with Customers. I suggest to start training Mr Jaime from the Closing Coordination.

We received the house late but when we did the inspection of the house everything was in good conditions and the points to be resolved were informed and were well attended. The customer service team is very efficient and our salesperson very committed

The sales process was fairly smooth. Only complaint would be sometimes felt left in the dark about what step was coming next. Should almost be provided a schedule. Even if you don't the know exact dates at least can prepare for what's next. In terms of the construction of the home. We knew this before buying. Lennar homes are built fast, cheaply build. No eye for craftsmanship. But you pay for what you get. Lennar homes tend to be on the cheaper end when compared to similar homes on the market.

Overall, we love our new home. Since moving in, we have noticed that some things were not what you would expect on a new house costing $360,000, such as caulking on the baseboards and not being able to use regular toilet paper because they installed the paper holders incorrectly.

The contractor and the customer warranty woman had no time to talk to me…..waited a long time for cabinet drawers……I have a tree still down from Ian & the fact that I closed in the 31st of August, but still couldn’t move until 9/16 since I was waiting for drawers which I finally came in and placed on 10/24. Then one drawer was cracked, so they had to order a new one. That was just the tip of my experience.

We have had nothing but problems with Lennar. There's no quality, no customer service and no accountability. The closing was postponed six or seven times, our calls and emails were rarely answered, we've submitted warranty claims left and right and some are even repeat that they just can't get it done correct. Even during the construction phase, we apprised them of issues and even provided photos and all they said was “it’ll be addressed and we will do an exceptions list and take care of it.” Well, to date many issues have NOT been taken care of and some new ones have surfaced! Lennar’s management is totally oblivious of their customer’s needs, their subcontractors do what they want and how they want, hence one of many reasons why there’s not quality or accountability. What’s even worst, is that we’ve even emailed Mr. Jaffey and I am certain that he never received our email; his staff intercept his emails and do NOT share them with him. I seriously doubt that he even knows what has taken place, which begs the question; why is Lennar canceling building projects? I’ll even go as far as saying that Lennar may just be on the verge of Chapter 13. I may even buy Lennar short stock option if I weren’t fearful of Lennar declaring bankruptcy. Heck, I bet I won't even get a call from Lennar to assist in getting all the issues addressed; I might just have to go to court! ... More

Easy peezy ! Best home buying experience

The consultant was not helpful after getting the deposit would not answer any questions and sometimes it felt like I was bothering him it was not what I expected

Worst experience ever, will not buy house from Lanner FL any more.

Our Lennar home-buying experience can be summed up in two sentences… Lack of communication!!! Poor attention to construction detail!! From the moment we signed the agreement to purchase our new home build, to settlement, we felt like we were left in the dark and unvalued!!! NOT ONCE during the nine month construction did we hear from our sales person with a construction update. We felt fortunate that we lived close by so that we could stop and monitor the progress. Several times we stopped by and noticed issues. We brought the issues to the attention of the Project Manager only to fall on deaf ears. Now all those issues are being handled by the warranty department. I am happy to report that the warranty department has stepped up, listened and is addressing our issues. They are on task and handling the pre-settlement construction flaws (of which there are many). While Lennar chooses to do business this way is puzzling. One would think Lennar cared about their reputation and would handle the issues prior to settlement so that they had happy customers. I would be surprised if the CEO of Lennar would except such poor communication and construction standards on the build out of their home. My guess is that they would, like us, not feel valued and heads would roll if they receive such poor treatment. ... More