Lennar Reviews

The only positive I've had throughout my experience is with my Sales Consultant Joe Casinguay. The Construction side of Lennar is Horrible! Communication, Quality of Construction, Integrity, Pride is workmanship from their Trades is nonexistent! My first new construction experience and I will not do it again unless I'm my own General contractor. If you care about buying a quality home and having good communication with the builder, Do Not Buy from Lennar!!!!!!

The workmanship of my new home is very high. The only problem I had was with the sales staff here at University Park (Palm Desert, CA). The Lennar New Home Consultant’s after the sale custom service was less than acceptable. I had to contact her supervisor to voice my displeasure in order to get positive responses back from the NHC. The NHC was not able to assist me with answering basic questions like, what’s the cause of the delay in closing? (I was given the name and number of the Construction Manager and told to call him myself to find out!) On the positive side, the Lennar Mortgage Team was great! Dan and his team made everything easy and painless. Another positive note, Stacey at the design center was extremely helpful in helping me pick out my flooring. Everything worked so well together, due in large part to Stacey’s’ guidance. ... More

Holes and divets were found all over the house in the door frames, flooring ,and baseboards. These were pointed out during our first walk thru andmost were not fixed by the final walk thru. Paint drips were found all over the house.. on floors, walls, and doors. This was not corrected. Wood floor is just planks about an inch thick. Shower heads were cheap looking and there were no towel bars, hooks, or toilet paper holders installed in any bathrooms. Master bath shower and second bathroom should have had decorative tile accent; it did not. We were told they ran out. Very disappointed especially when on our final walk thru a Lennar representative that was present told us that these imperfections should be expected in a new house. For the money we paid for our new home we certainly didn't get our moneys worth considering how much we need to spend to correct all of the imperfections and missing upgrades. ... More

Title people were amazing

Communication is terrible! Condo was not completed on time. Multiple issues. Still waiting on kitchen cabinet hardware almost 2 months after close. Shower door is not what was shown to us in the model. It was installed one month after closing and it was a a cheap replacement. That issue is still on going. We were told we would receive a $2600 rebate for these issues and it still is not resolved i.e. check issued.

The follow-up by the sub-contractors for the minor construction issues was great!

Lennar was great in the beginning answered all of our questions in a timely manner whether through emails or text! Our sales rep Ali was always available to answer any questions we had, and with us being new home buyers she walked us through every stage of the home building process and for that we are grateful. Megan our loan officer was also available and would answer any of our questions in a timely manner.However when it came down to the construction of our home that's when things changed. As our closing date approached we had concerns that our home would not be finished. It indeed was not.We ended up closing with the promise that all of our concerns would be resolved a couple of days after closing and they were not. For example, missing doors on cabinets, lighting in both bathrooms,vanity missing in second bathroom etc. The bottom line is that we would have never of closed knowing all of these items wouldn't be taken care of for weeks after closing. As I write this review their are still issues with the kitchen cabinets.The earliest they can come to fix them is April! Not acceptable! But what choice do we have? ... More

This was a terrible experience.

Getting major issues repaired or replaced has been grueling! The mortgage loan process was equally frustrating and personnel were negligent in either responding on time or did not communicate professionally and sometimes found fault with us. we were forced into a closing where a few major construction items were questionable. We did not receive our final closing document until we were sitting in lawyers office so we delayed transfer of funds for a day and then threatened that we would not get keys for property until wire confirmed. then the next day as money transfer was being processed....which takes a few hours. we had numerous calls and txt wanting to know when wire would be received! Yet on the front side of closing when we needed answers we got very little response or cooperation. We do love our home but the experience for a couple 70 and over buying a new home after 30 years was mostly unpleasant and very tedious. ... More

They did improve and nice work

Communication throughout the process was poor. On the scheduled closing day, Lennar could not even communicate whether or not we were actually going to close on that day -- which was extremely frustrating. We learned the hard way that Lennar rushed to complete the project and some short cuts were taken -- which are still being addressed.

While we are mostly happy with the finished product, our buying experience has, at times, been a struggle. The estimated closing date was off by almost 4 months. Fortunately we were not selling a house, so this was only a disappointment. We have learned that others that did sell had to scramble for temporary housing. In addition, a number of basic items (mirrors, shower enclosures, vanity lighting, closet shelving, etc) was not installed / fully completed on our settlement date. We waited multiple weeks to have these things addressed. And lastly, our building does not yet have rain gutters. Every time it rains the roof runoff causes the mulch to wash all over the walkway. The most troubling thing about this is that 2 buildings completed well AFTER our building have rain downspouts already installed. While our experience with Lennar’s warranty team has been satisfying, one should not have to go through “warranty” to have incomplete items addressed that should have been, but were never, complete at closing. You get the impression that Lennar’s attention focuses more on getting their pre-settlement units completed / closed versus completing work on their post-settlement units. ... More

The loan officers and sales representatives were very helpful. The second construction manager, Chris, DID NOT follow through on the items he promised would be fixed and they still are not fixed. This puts unnecessary stress on the buyer.

I have had a pleasant experience with purchasing this home.

Brian has resolved every issue I have had. He is a good listener and a great resolver of problems in my home.

This was the most unorganized build I have ever had. I used Lennar mortgage and title, thinking it would help communications. However, none of them seemed to communicate nor even know what the other was doing. I had unbelievable issues at every step. My closing was a disaster of miscommunication and they ended up missing 2 pages for me to sign. Then hounded me to sign the pages and fedex them. I have very obvious damages, which were just ignored until after closing and are now “warrenty”. Including a dropped dryer with the back dented in. The grinding noise made me call GE. These are just a few of my issues. The local warranty man makes me very uncomfortable as he keeps asking to be invited to my hot tub. ... More

Amazing experience, great home and fabulous construction team and warranty team.

First walk-through inside and secund not finished, dishwasher sinse November 30 not install, is January 17, front door entrance no weather strip doesn't lock correctly, bedrooms doors unlevel and 20 more issues. Please come en see.

So many things broken poor job v careless, around Christmas I had leaking ceiling that’s was sat someone came on Tuesday since they waited I had another leak in bedroom wet carpet, couldn’t find a leak , left different people came days later opened up more ceiling and wall upstairs bedroom what happened was when they were installing the ceiling they hit with the nails sprinkler system pipes which made the leaking happen, I had so many things to fix in this place they still working on it , if I would know new house was like this with so many issues I no would never buy this place, v poor job people that are doing the inside work are not Qualified people . ... More

Closing was scheduled by Lennar before all work completed. The front door was painted while we have final walkthrough on the date of closing. Many substandard jobs was done in a rush. The construction manager and customer care team were very responsible and took care of many left over jobs.

We have been given 6 different closing periods. We finally closed after being offered an incentive because you needed to close out their year end books. We still only have a TCO but no CO due to a list of 20 items that need to be fixed: we have no shower in the master, electrical switches that don’t operate anything, half the doors are missing, moldings are missing, it had to be replastered and needs painting, cabinets need to be fixed, tiles are chipped, front door needs to be sealed, plus other issues. According to the amended contract the unit was supposed to be completed January 1/23 we are now bringing it to arbitration. When we voice issues and concerns to sales or construction team managers we are ignored or told what we want to hear but with no positive results. We had planned on renting our home out for the season but have lost that opportunity due to the home being in finished. All of our neighbors are frustrated as well and I will not be recommending this builder to anyone in the future. ... More

For the most part things are ok. Small issues have been addressed. However we’ve been here almost 2 months and still not been able to have 30 review. Have reached out and not heard back

Love my home and the quality is fantastic, I had one issue with a light and they came out and fixes it the same week, I can't say enough about how much I love my home.

Scott is trying to resolve the too numerous to count issues and is the only positive for Lennar I would be happy to expand but this has not been what I would have wanted or expected

I would advise them to make sure issues were completed prior to signing on the dotted line. This is my third Lennar home and worst customer service experience thus far. Overall workmanship in house is good. Service after the sale and attention to needs has ruined this experience for me.