Lennar Reviews

Everything was going great until last minute we were required to bring more money to closing. The drive through closing was just not ideal. But overall we love our home and anything that has gone wrong was fixed or waiting to be fixed

The home consultant I worked with was phenomenal. She was very attentive to my concerns but the lenders that are used were not good at all. Very unorganized and I feel that they lacked experience.

Lennar has professional and courteous to deal with. Martha and Duke have been great to work with. Our Lennar agent, Dawn was great in answering all our questions in a timely manner. However, after accepting the house a few things have been at or below average. On closing day, we were left to fend for ourselves, did not know where to get our mail key, garage remotes did not work, no explanation on the Schlage keyless lock system, how to obtain the RFID chip for the gate entry, etc. A helpful explanation sheet would have been very helpful. I even wrote something up myself and submitted it with no response. We still cannot get our side-walk repaired when it was damaged before we moved-in. They just point the finger to the city. Most of all we were shocked to not receive anything from Lennar to include champagne or anything. They call closing day a celebration...but do nothing for you and was a nightmare of a day. We spent over $500K and expected a little something than here you go. ... More

Still trying to get some warranty issues resolved, has taken over 2 months and still not satisfied with results.

The salesman that we had was horrible. It was nearly impossible too get in touch with him. It's too much too write but the people that we dealt with at the end were wonderful.

Overall, Lennar was very responsive

Quality of the Lennar home is amazing. The sales department is not entirely truthful. We were limited to three dock options. After moving in, we noticed a few non-option docks that we would have preferred to have. Our grounds maintenance is included with our HOA, We have had to trim our berm and hire a pest control company to treat our lawn and berm for fire ants and lawn eating bugs. Other issues include a four month construction delay and getting warranted items repaired in a reasonable time. Our pool skimmer was blocked with construction cement for a month before it was correctly cleared of the blockage. The pool timer panel was defective on install. The electrical panel was not replaced for three months. A defective drawer front took one month to be replaced. The homes are built well, but the maintenance is subpar. Before closing we went through the house with Wyatt. We had identified numerous items in need of repair. Upon moving in we noticed the blue tape marks were gone, but the repair was not completed. Most noticeable was the wall in the garage in need of a coat of paint. We are still waiting on a portion of the lanai cage to be tightened to prevent more turtles, frogs, snakes, bugs and geckos from entering caged area. Most of these issues could have been prevented if the inspector responsible for the final home Inspection of the property had thoroughly inspected the property and had paid more attention to detail. ... More

Shocked by how often I was asked to give a 10/10 review of Lennar employees.

Planting dead or dying trees on new builds. I used virtual assistance fir mine and when I said my neighbors trees were dead and other trees they were planting looked dead or dying the person who helped me said she’s only dealing with my issues nor my neighbors or surrounding area’s trees. This is sad because it affects the overall appearance of the community. Maybe the neighbors are not computer literate enough to know how to submit their concerns.

I have had a lot of problems with this new house and feel i was overcharged compared to my neighbors. The finish work is not good, and appliances are very cheap.

Great home for the money!

This is our second Lennar home and this experience was a nightmare. The salesman we had was the worst and I'm a Realtor and know what service is supposed to be. I love the community and the homes are lovely, but ours was not done and they did NOT have CO when we arrived. Lennar choose the closing date and we flew in to find a MESS. ow The warranty program works but our salesperson should be in the background, not working with the public. It's not just me that thinks that but our neighbors who also worked with him. KRISTAN is AWESOME though.....and the other guy in the office is great. I got tired of hearing "its not my job" or "Its my day off" OR "I don't know, I seldom get down that end of the road". We just wanted to know if the dock was in, if the kitchen was completed, were we closing on time........total unrepsonsive answers. Wyatt our construction manager was very good (he took over the mess from the guy that was fired). We like Wyatt a lot and he answered our questions and got the repairs done. MEL is AWESOME.....not our guy but very helpful. When I couldn't get an answer from our salesperson Phil, I would get the answer from Mel. We met him accidentally on site when we were there to view homes and I was able to contact him. THANK GOD! My husband had a heart attack the day after closing due to stress of the entire situation. ID LOVE TO SEND YOU THE PICTURES OF THE HOUSE AS WE ARRIVED TO CLOSE AND DO OUR WALK THROUGH. A picture speaks a thousand words. ... More

Danielle/Kelsey and Tony were great

It was great! It worked out!

When I initially decided to purchase my home, I was told the closing date would be in September of 2020. When I saw construction had not yet started on my home (well after construction was supposed to have begun) I brought it up with Lennar staff. I was subsequently told the home would not be ready until closer to January 2021. As a result, I was offered a different lot with the same floorplan, which was supposed to be ready around September of 2020 (the original agreed upon timeline). When this offer was made to me, I was told this would be at no extra cost, as compensation for the mix up. I agreed to take the new lot, since I had already set plans in motion to move out of my current living space (banking on a September move in date). Two days later, I was told I would have to pay an additional fee in order to switch to the lot that would have been ready on time, and that I would have to stay with the original lot if I did not want to agree to pay more up front. I was obviously frustrated at this point, and was essentially told by Lennar staff that these were my only two options. I ultimately elected to sort out a living situation to fill out the additional time it would require to stay with the first lot, and not pay extra for a different lot. From this point on, the construction process went smoothly and expeditiously. The construction manager, Craig, was thorough and available throughout this process. However, on closing day, there was some kind of miscommunication somewhere in the Lennar organization and the construction crew was still working to correct some of the issues pointed out during the initial walkthrough when I arrived to move in. I'm not entirely sure who this oversight falls on, but it was disappointing things were not 100% complete and there had not been a cleaning done prior to my move in. All the aforementioned frustration aside, the quality of the home is top notch and I am incredibly pleased with the end result. I have not had any issues beyond a few minor cosmetic fixes. I would ultimately recommend buying a Lennar home. ... More

Prices are good overall great service

We are happy with all the appliances and electronics. The home was built on time and up to quality standards.

We love the home just there was poor communication.

The house itself is very well made with lots of technology. The overall buying experience was not terrible, just stay away from getting loan with lennar.

Junior has been the best thing about our experience with Lennar. Always helpful, available and prompt. Give that man a raise!!!

Sales rep was nice but not very knowledgeable

Good customer service. Home looks nice and modern. Quality of materials, paint, etc. could improve.

Lot of lack of communication, answer or updates from sales. Also I have been complaining that might have some issue with the electric installation in the house and it has been kind of ignored . Some specific issues were taken care after 3 or 4 claims but still the breaker keeps going off. It’s not normal that a new house have the breaker off so often. Wish some one could come and inspect in general if everything is ok.

For the money you might expect better build quality. Switch plates that are not level, drawers that don't close right, stair rail supports that are not parallel, paint that is so thin you can see through it, concrete that is already cracked at move in, light fixtures not flush and falling out of the ceiling, support legs on the kitchen bar that wobble and don't support, windows that don't stay open, is that really a fireplace hearth, visible drywall joints, etc. Makes me wonder what's behind, or not behind the walls. They have been good to follow up, but it did take 2 months to get our second garage door opener. Again, nice house, good follow up, but quality and finish work is not worth the $ spent. Paint work is the weakest point. Wonder how long the exterior will look good. Lennar kept bugging me for a review...well, here it is. ... More

Mark and Travis were very quick to respond to all of follow up request on work that needed to be completed. The final condition of the home when we moved in was not up to what a home in this price range should have been. Lots of items that were agreed upon during the final walk through were not completed. Carrie in the sales department was great also!