Lennar Reviews

Please know when you buy a smart home from them you will be setting up 95% of it without anyone's help from Lennar. They just want you to put down the deposit for your home and once that happens they completely stop trying or caring. I was told by an employee actually that Lennar is cheap. However, I love my house. They did a really good job with it overall, but please don't be fooled by the glamour of your house because nothing is what it seems with them with their rude employees.

I would not transfer any funds into escrow account until all the punch list is done. Once you transfer funds they will close on the property, by transferring funds you give them the right to close read your contract closely. there only goal is to meet the closing dates. Then anything that needs to be done goes into warranty work. They have been moving along on the list of things that need to be done most of that is from poor sub contractor work.

Most of the staff with Lennar is great, however communication skills on the other hand, not so good. I understand things happen, but the lack of communication was absurd. Our home was never cleaned before moving in either. Moving into a dirty home, with an infant, trying to unpack was chaotic. The builder did send the cleaners over about a week later, however when they cleaned they left tiny pieces of metal (from their scrubbers) all over my floor. Blue tape was still left in some places as well. All in all my family and I were just expecting a different outcome. The staff was friendly and helpful, the builder was informative and tried to be corrective as well. Id suggest slowing down, making sure the home is 100%, instead of rushing through just to get it done. Us homeowners can tell the difference! ... More

Not a bad experience but definitely could be improved. Sales people don't handle the stuff professionally, too many emails are something which worries but handling this scale is also not an easy thing as well. I hope they either slow down or add more staff so that they can handle customers professtionally. They need support staff before sales who can listen to the customers complains.

Cameron was very helpful getting checklist things done in a timely manner.

The people in the field are great. Sales man. General Cobtractors. Have to deal with corporate you will find they quickly don’t care. Good luck reaching one of them.

1, Pushed to closing of the deal without completing the job with satisfaction 2. After closing, Buyers are pushed around for no reason. 3. Managers and main contractors very courteous and professional but workmanship fair. 4. Appliances are all Apartment grade.

Came with todays perks eco friendly .Average experience overall.

We were so excited to close on our new home! Until we walked in the door. The house wasn’t cleaned, drywall dust everywhere. The stove was sitting in the middle of the kitchen, the dishwasher or the disposal were not plugged in. So you know they weren’t tested to see if they worked. There was a huge dent in the top of the dryer that we saw a week before, but wasn’t replaced. There was 2 pages with pictures of problems we notice on the first walkthrough that still weren’t addressed on our closing day. We did not want to close because of the issues, but were told if we didn’t, who knew how long it would take before we could close. Now don’t get me wrong, they did fix all the issues in a timely manner, but the excitement was deflated. After all the problems were fixed, we really love our house now. It was just a big disappointment in the beginning. ... More

The loan process was one of the longest I’ve ever done and this is my third home purchase. Even on the day we were supposed to close thing weren’t done and we had to call to find out we weren’t closing that day. My family moved out of our apartment and had to stay in hotels for a week waiting for everything to get sorted. Once we moved in we found issue that had been identified durning the walk through that were never addressed. We have had issue with our dryer and other products and the local rep is hard to get ahold of and the customer service reps don’t reply for day some times. Honestly not what I was expecting from this builder or a brand new home. ... More

The construction took 2 months more than anticipated. The communication or updates on the status of the house were very poor because The construction team was not providing updates. Once we moved into the house they were multiple concerns of undone repairs and we are still dealing with necessary repairs. Also, The tiles style were changed without notice to the buyer

My biggest complaint is the quality of workmanship. I don't have the time or space to list all of the issues but I'll sum it up with this. It must have been bring your kids to work day and they let their kids build the house...drunk!

Lennar could become that next level company if they were "proactive" in their communication.It always seems like internal communication is poor at best so many more steps are needed to get something done than needed! Overall, Lennar builds a pretty good home but they get defensive when something needs to be corrected. It all comes down to being open and transparent, communication!!

Lennar Mortgage was very easy to work with and that was the best part of the purchase. There were many issues I thought would have been done before closing such as soft close cabinets, paint, and other issues that should have been taken care of before closing.

Was told we bought a track house and should not expect quality. Trim work very low quality. Used lots of caulk to correct. Ceilings very uneven. They did not clean the house very well before move in.

During our experience, we faced constant communication issues with our sales rep. There were times when we wouldn’t hear from him for weeks on end during the last few months leading up to closing. Our close date got pushed back multiple times which wasn’t an issue, the problem was that it was only communicated to us with little to no notice or until we reached out for an update multiple times. If there is one suggestion I can give to Lennar, it is to hire coordinators or customer success reps to facilitate updates and questions during the home buying process if the sales person is not going to take on that responsibility. ... More

I had a great experience working with the construction crew and supervisor. The process from construction to the house being done built was good with great responsiveness of issues regarding the home and other issues throughout the process. However my experience with the sales team and loan process was bad, the responsiveness was terrible, communication was bad and questions that I had were not answered till days later . As a customer buying half a million dollar home there should be a bit more communication. There should also be more professionalism with the sales team and them not expressing so much of their emotions if a client is having second doubts of buying a home, also the negotiation on the price of the home was terrible. I had to reach out to the sales region manager so I can negotiate the price of my home since the sales team weren’t budging on anything. I’m positive you guys have lost multiple customers due to price negotiations because the sales team won’t try to workout things out and those customers gave up but could’ve bought a home if they would have just called the region sales a manager. ... More

Communication from Dale in sales was poor. We were promised a weekly status call with the construction manager and received exactly one in six months. Our salesperson was always out of the office so responses were slow. The construction manager usually got back to us quickly. Lennar Mortgage was difficult to work with as well. We received rate quotes and then when we tried to accept them, they changed and acted like the rates never existed. Though we were promised $4500, they used $1000 to buy down the rate without telling us. The overall quality was average. Many studs were bowed and twisted. The yard was left with much construction debris under and in the grass. The painting was excellent. The included smart home kit is excellent and well-packaged. Alan was wonderful at our orientation and follow up. ... More

"I was extremely disappointed with the process of purchasing a Lennar Home through the agent, Gina. When I visited the model home out of curiosity and to gather information, I was not properly informed about the purchasing process. According to Lennar policy, this meant that I could not have an agent who would receive commission on the sale and I would have to pay for it out of pocket. I believe this is unethical and contributes to the loss of trust in large institutions. During the final walk-through, I felt rushed by the customer representative, Lisa, and the manager in charge of the area. I expected everything to be new when I bought a new home, but instead, I was told by the manager (whose name I cannot recall) that the amount of tape I used was "unusual", which was not the response I expected from a customer-focused company. They had tried to convince me that the cold and hot water lines in the second floor bathroom were not reversed, even though the inspector had clearly stated they were. I had to go back and test it myself to prove that the lines were indeed reversed, which only then prompted a corrective action. The experience only got worse from there - the roof leaked during the first freeze and an ice dam formed; there was a water leak at the main shut-off valve in the garage, and a tile in the master bathroom with a clear defect was played off as needing additional cleaning. As a nurse, I understand the importance of establishing trust with another person. For me, it is the patient, and for you it is your customer. However, I did not feel heard and I was unable to establish trust during this process. It was a big failure in my eyes. ... More

Bad timing! Signed a purchase agreement in June for a new home to be ready in November. Hurricane hit in September; some damage to the house but salvageable. Flew down for inspection in mid-December for a late December close; found too many problems for a punch list (no A/C, no refrigerator, lots of finish issues). Salesman had moved on to another development. Closed late December (so Lennar could book the sale in 2022). Moved in on January 1. Found much of builders support team not available until days after holiday. Gradually getting things fixed (now 6 weeks after move-in). Overall a frustrating and disappointing process. Don't think I will buy another new house again. ... More

Hi - I recently purchased an Augusta townhouse in Preserve at Pine Lakes. There have been disappointments, I must admit. Currently experiencing lots of ants and some roaches. Does not appear Lennar treats the earth for insects prior to building, and apparently ground joints not sealed well. Finish and trim poorly done: floor molding in places thrown on hurriedly, cut incorrectly and installed without correction. Out of the way spots with rough edges (eg, door casings bottoms) and no caulk at all (eg, upstairs bathroom, casing at bottom of banister). Workers apparently being pushed for productivity and leaving homeowners with the resulting problems to clean up. Back door fits poorly, able to see light all around when closed. Dead bolt drilled and re-drllled because worker had trouble lining up bolt and face plate, thus leaving the door itself in a weakened state. None of hard surfaces sealed: granite counters, bathroom grout and tiles, vinyl flooring. HVAC seems not to hold to setting entered on control very well: on a heat setting of 74 at night with cold exterior temp thermometer on control box reads 77 degrees. Outlets poorly placed: eg, in master bedroom: not positioned either side of area where bed headboard goes to allow side table light easy plugin. And no inverted plug to allow side table lights to be put on when entering room. Back patio slab not cleaned well and has small deep holes uncorrected by concrete workers. My overall impression is that Lennar puts decent materials into their homes but pushes for productivity at the expense of a quality finished product. Though productivity is important, I put to you that quality is an even higher one. I do not put this at the feet of workers or foremen so much as higher ups looking to deliver good numbers to their higher ups. Thx, Richard ... More

Getting major issues repaired or replaced has been grueling! The mortgage loan process was equally frustrating and personnel were negligent in either responding on time or did not communicate professionally and sometimes found fault with us. we were forced into a closing where a few major construction items were questionable. We did not receive our final closing document until we were sitting in lawyers office so we delayed transfer of funds for a day and then threatened that we would not get keys for property until wire confirmed. then the next day as money transfer was being processed....which takes a few hours. we had numerous calls and txt wanting to know when wire would be received! Yet on the front side of closing when we needed answers we got very little response or cooperation. We do love our home but the experience for a couple 70 and over buying a new home after 30 years was mostly unpleasant and very tedious. ... More

Communication throughout the process was poor. On the scheduled closing day, Lennar could not even communicate whether or not we were actually going to close on that day -- which was extremely frustrating. We learned the hard way that Lennar rushed to complete the project and some short cuts were taken -- which are still being addressed.

At the direction of the contractor, items were changed or removed because of supply issues? and this was nor communicated in all circumstances to us. We are missing items in our home that were included in the sales process but not installed prior to a "hurried" closing,

The biggest disappointment was the condition of the condo at closing. There were no kitchen or laundry appliances installed, one toilet didn’t work, no electric switch in MB, needed painting and dirty. It took 3 days before we could consider moving in. This seems to be the norm- close the deal then race like crazy to make it liveable. No apologies- that’s just the way it is. After 6 weeks of waiting for an electrician to fix the light switch on the MB counter, we went out and hired our own electrician to fix it. I am being kind with my ratings. We still wait for things to be fixed but no one comes. ... More