Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21161 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Not a happy home buyer
- Carol L.
- Verified HomeBuyer
- October 18, 2022
- San Antonio, FL
This should have been an exciting and happy time but it wasn't. The quality of the work is horrible. The frames around my doors look worse than the home I live in for 30 years. We were rushed into closing on the house and there is paint on everything. The cupboards are a mess. My last home was a new build and looked nothing like this one. Shame on you Lennar for making this a stressful experience. You have no quality control.
Lennar responded:
Hello Carol and thank you for writing this review. We want to apologize for the frustrations you have experienced and outlined above due to quality issues. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 4
Very bad. Never been this ignored by a builder ever.
- Peter W.
- Verified HomeBuyer
- October 18, 2022
- Punta Gorda, FL
I own 1 WCI home, 2 Lennar Veranda Homes, and a Terrace home under contract. My experience with WCI was great however, unfortunately, my experience with Lennar Veranda homes has been miserable, to say the least. I closed on one Bromelia in May and am still waiting for things to be taken care of. I have called and left multiple messages and I have sent several e-mails without any respose at all from Lennar. You guys are irresponsible and I can not recommend you to anybody.
Total Score 5
Quality 1
Trustworthiness 1
Responsiveness 1
Not satisfactory
- Bobby B.
- Verified HomeBuyer
- October 18, 2022
- Escondido, CA
If I have to start again, I will only buy ready to move in house. We were promised to close our house house on march and we got the house on September. They delay it for 6 months. Because of that we are paying $850 more every month. Key hand over process is lame. I am buying a house not a toy. They handover the key at outside of the garage and he/she left the welcome goodies bag on the floor. It was awful.
Lennar responded:
Hello Bobby, and thank you for taking the time to respond to this survey. We are sorry to hear about your experience. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 4
Trustworthiness 1
Responsiveness 2
Average Experience
- Aaron M.
- Verified HomeBuyer
- October 18, 2022
- Summerville, SC
Average experience. Closed on a new construction home almost 2 months ago. Sales office wasn’t particularly great at communicating, nor was the loan officer and processor team. Lennar is building at a furious rate and likely running their staff into burnout but I am not a first time home buyer and felt better attended to in previous experiences, none with Lennar. I don’t have any glowing praise to offer. The 1 year warranty inspection will tell the true story of the build quality, which in Lindera does not have a stellar reputation thus far. They did hold to the closing schedule which I ...
Lennar responded:
Hi Aaron, thank you for your comments. We are sorry for the communication issues you experienced before you closed on your new home. If there are any outstanding items we can help address, please send a message to us at corporatecustomercare@lennar.com. – Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 3
Ana great…. Mortgage department AWFUL
- Yasielle M.
- Verified HomeBuyer
- October 18, 2022
- San Antonio, TX
I knew coming into this that buying a house can be stressful but it definitely could be better with the right help. When i went to see the house Ana was good, however the second i was moved to lennar mortgage the nightmare began, the loan officer Wesley he eas good at the beginning, then there was a LOT of miscommunication, changes of information and to make it worse to be honest i felt i was gaslighted towards the end, putting me in a position where i had no choice but to buy. The person that was supposed to contact me and introduce herself before closing I NEVER received such call, ...
Lennar responded:
Hello Yasielle. Thank you for your feedback and for sharing your experience with us, we are sorry to hear this was your home-buying experience. Moving forward, if you would like us to review any outstanding items, that have not been addressed by your local warranty representative please send a message to us at corporatecustomercare@lennar.com. Thank you.
Total Score 1
Quality 3
Trustworthiness 4
Responsiveness 1
Love the home, hated the closing.
- John H.
- Verified HomeBuyer
- October 18, 2022
- Punta Gorda, FL
Our sales rep Tony was awesome to deal with. Even though the closing date kept getting pushed out our sales rep kept us up to date and we totally understood the delays due to COVID related impacts of materials and labor. We were super excited to get our new condo to enjoy with our family for vacation purposes. The community had every amenity we wanted ; gated, golf course, fitness center, various pools. However, the closing left a bad taste in our mouth about Lennar. The work crews were pressured to finish the building by end of the month, which also happened to be Lennar's quarter, When we ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 5
Wonderful Experience
- Holly N.
- Verified HomeBuyer
- October 18, 2022
- Wonder Lake, IL
Lennar made our home buying experience easy! After a long and frustrating search for a home we decided to check out the Meadows of West Bay. Michelle was welcoming and allowed us to see all the models available, even though we showed up without an appointment. We fell in love and bought our first home. No more putting in offers and being outbid or finding issues during home inspection like our previous home searches! We used Lennar mortgage and they were available and helpful all throughout the mortgage process. Lennar Title made the closing process a breeze. Thanks to Lennar we became first ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Ernest
- Ernest R.
- Verified HomeBuyer
- October 18, 2022
- Charlotte, NC
Lennar delivered my home and saw to my concerns quickly and very accessible. They provided all the valuable information and delivered early
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Another wonderful Lennar experience
- Elizabeth B.
- Verified HomeBuyer
- October 18, 2022
- North Las Vegas, NV
I am a former Lennar Associate, retiring from Lennar Las Vegas in December of 2019. I will always be a Lennar Associate in my heart. My Roxbury condo is my 2nd Lennar condo purchase. Alfredo and his team did a great job constructing my unit. There was a delay in competition due to missing A/C parts and Alfredo kept me in the loop. Alfredo and his team were so helpful with my move in, they went above and beyond. Although I don’t plan on moving again, it would be to another new Lennar home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Overpriced but mediocre materials and very bad responsiveness to issues
- Nataraj B.
- Verified HomeBuyer
- October 18, 2022
- Dublin, CA
Overpriced but mediocre materials used in construction and very bad responsiveness to issues. Cabinet fixtures are not built properly, the Carpets have nails poking out and the bathroom showers have scratches all over during construction.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 1
Poor management and quality
- Sumeet J.
- Verified HomeBuyer
- October 18, 2022
- Aubrey, TX
Many things in my home is not in working condition or damaged. I am still struggling to get them fixed even when I notified the problem before closing.
Lennar responded:
Hello Sumeet and thank you for writing this review. We are sorry to hear that many things in your home were not in working condition or are damaged. If there is anything outstanding in which we could provide some follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
Great service very helpful Thx Again
- Ulysses A.
- Verified HomeBuyer
- October 18, 2022
- Fort Pierce, FL
Wonderful staff they really go out there way to help u with anything u need and don't mind helping you to understand things when they seem difficult
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
I would recommend Lennar Home.
- Anonymous
- Verified HomeBuyer
- October 18, 2022
- North Las Vegas, NV
Most of everything is included. Good quality.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Not bad but not as great as I expected from Lennar
- Anonymous
- Verified HomeBuyer
- October 18, 2022
- Henderson, NV
Main house ac was not properly connected and secondary ac was cooling the entire house causing an enormous electricity bill in the summer. Multiple paint and cleaning issues not fixed by closing as promised, but nothing major. Quality is not as high as Beazer homes
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
Customer service is superb, house is beautiful.
- Richard V.
- Verified HomeBuyer
- October 18, 2022
- Winchester, CA
Lennar makes buying a home as easy as it could possibly be. Their sales agents are very helpful and accommodating. It is evident customer satisfaction is their priority.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
Great experience
- Sanjay S.
- Verified HomeBuyer
- October 18, 2022
- Fresno, CA
Seamless sales service despite pandemic supply chain problems. Professional assistance: would buy again from Lennar without hesitation
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Shocking
- Elliottness V.
- Verified HomeBuyer
- October 18, 2022
- Haines City, FL
We had a rough experience from start to finish. I highly recommend being patient with the team as behind the scenes; they are working with a whole town of issues from third parties errors and neglect. I feel it's more on the contractors than Lennar themselves. Rest assured, Tony from our area has empathy and will work hard to make sure the issues get resolved. It takes some time. Our turnaround for matters to be resolved is about 30 days or less. We are shocked to see a new home is in such poor condition and has so many shortcuts, which lead to other issues. During our walk inspection, we ...
Lennar responded:
Hello Elliottness and thank you for sharing your experience. We are sorry for the frustrations you have experienced with unresolved issues. If there is anything outstanding in which we could provide some follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 3
Responsiveness 3
Outstanding
- Anonymous
- Verified HomeBuyer
- October 18, 2022
- Riverview, FL
Lennar is very good with customer service. Highly regarded as one of the best home builders in the nation. Would work with them again.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
WONT BUY FROM Lennar ANYMORE
- Oksana K.
- Verified HomeBuyer
- October 18, 2022
- Wesley Chapel, FL
Had very bad experience, Lennar pushed to close on 8/31, today 10/18 and we still have many things not done. A huge hole in a countertop, horrible painting, many things around not done . Contacted Lennar SALE PERSON, AND MANAGER NOT HELPFUL AT ALL
Lennar responded:
Hi , thank you for writing this review. We want to apologize for the frustrations you have experienced with the quality, finishes, and communication. If there is anything outstanding in which we could provide some follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
Disappointed
- Kelsey B.
- Verified HomeBuyer
- October 18, 2022
- Fort Myers, FL
House was delayed by 4 months. Have closed for 2 months now and there are so many things not finished and broken. Overall extremely unhappy.
Lennar responded:
Hello Kelsey, thank you for writing this review. We are very sorry for the frustrations you have experienced due to closing delays and things not being finished or broken. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Championsgate, FL
- Anonymous
- Verified HomeBuyer
- October 18, 2022
- Davenport, FL
Over all my experience with Lennar was not so good as I expected. Everyone wants to buy a house at least in so good condition as seen visiting demo house. But unfortunatelly Lennar has a lot space for improvement... Twice was changed the closing date...it costs me, of course. I was shocked for the amount of undone jobs and broken materials, building materials were laying all around house, unclean pool, unpainted walls, unfinished frontyard etc. during New Home Orientation. Obviosly the closing should be held at least 2 weeks later to let the builder finish my house completely, but the ...
Lennar responded:
Hi thank you for writing this review. We want to apologize for the frustrations you have experienced and outlined above due to closing delays and quality issues. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 2
Issues
- David L.
- Verified HomeBuyer
- October 18, 2022
- Lakewood Ranch, FL
Still waiting on resolution of many issues with the builder. Electrical, appliances, painting and gutters need to be addressed.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 2
Not satisfied
- Zepora J.
- Verified HomeBuyer
- October 18, 2022
- White Plains, MD
The sale rep & loan part was great 5 stars. The problem comes in with walkthrough and after closing with issues. I suggest you record the walkthrough and catch everything cause everything isn’t written down they say on I can fix it now and will tell you that outlet works on finial walkthrough but it doesn’t and you call New home rep and never get response
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 1
Mostly a good experience and house, a few areas could definitely use improvement
- Elizabeth S.
- Verified HomeBuyer
- October 18, 2022
- Erie, CO
For the most part a good experience and a good house. Overall things are nice and well completed. The wood used to build the fence and porch area is awful and alreadyfalling apart, they left the basement very messy and I've been trying to get an unpainted part outside fixed since our walk through, it's been over a month and a half and I've been completely ignored multiple times and it's still not done. Otherwise we really like our home and are glad to be in it.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Great
- Wanda D.
- Verified HomeBuyer
- October 18, 2022
- Princeton, TX
Great, closed as stated. Over all experience was good
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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