Lennar Reviews

Great process until follow ups. Follow up work is terrible. Great sales and financial group. The building manager is a super nice guy but the contractors used do poor work and are filled with excuses.

Our house was not ready at closing. However, Lennar came back to fix the issues they promised. It just took a few follow ups. Happy with the end result.

There have been a decent amount of issues that we have had since moving in, especially with appliances. There are things we have noted around the home that are done cheaply for the price and size of the home.

Be more attentive to details when it comes to painting job, or other finishing touches

Overall my house is nice. There are things that were shown and discussed that were changed or excluded by Lennar that I was not happy about. But once you are in the process, its hard to walk away.

Overall it has not been a bad experience but there have been things that have not been what I expected of buying a new home. For example I don't know how to handle my sprinkler system and I have asked a couple of times and no response to that. A couple of other things and all the responses have been not covered by warranty and that's it. I believe when you buy a brand new home, you should get help and things should be taken care of. My requests have not been big or unreasonable.

I ran into issues but it wasn’t anything to drastic that would warrant a bad review. I do however think they rushed a lot of the jobs in my house like the paint, rug, cement in the garage, doors have defects, placement of the sprinklers were off, ceiling fans were missing, tried to charge 7k-9k for a fence that cost me 1700, st Augustine grass had an infection soon after moving in, which wasn’t covered under warranty . That’s just a few things. However, like I said it’s not enough for me to call the process bad I’d just like to see those things fixed in the future. Overall, I enjoyed the process of buying my home and the people I worked with made it a lot less stressful on my family. If I had to do it again I would still purchase with lennar due to their affordability, beautiful locations, and the builds they produce being top of the line. ... More

Responsiveness to issues would be a five star for warranty but other concerns a one star.

We noticed a few minor issues after closing that were promptly repaired. So far, so good. I love my new home.

The second realtor for Lennar homes was amazing. My score would be higher if I had started with her. First impressions are everything. The first Lennar Realtor kept playing games with us and not being honest. I finally went to the head person over this area and was assigned to a realtor who would answer my questions. We love our home and very happy with it.

We were doing a 1031 exchange which amounted to 80% of the value of our condo but we were asked for so many documents that was just way too time consuming to submit, especially getting records for 8 different businesses. We were obviously qualified but they kept on asking for more and on the 11th hour we decided to pay the balance in cash. Fortunately, we had the funds, but what about others that are being harassed because the decision maker sitting behind the desk does not have any common sense at all?.

I hesitated to write this review. I wanted to make sure I will give a right one. We moved to the house five weeks ago. Right from the beginning we had to replace the MB countertop because it was broken. That was done very quickly. We had few more minor items to be corrected and that was taken care of as well. The challenge was with the bigger items. Our dishwasher was not installed properly and it was leaking…. We had to have part of the kitchen floor to be replaced and now we are waiting for cabinets to be replaced as well. That is not going to happen until next week…. We are also have a problem with our kitchen counter top…. It is damaged and despite the crew trying to clean it….. it is still damaged… I do not know what the months ahead reveal…we have been in the house for only seven weeks… ... More

After I bought the home and had issues and questions, I both called and texted my sales agent several times and no response from her. It seems like after they sell you the home they don’t respond to you anymore. On the other hand, Shawn in the customer care department has been wonderful and has responded to issues promptly.

Whenever we had a question/comment the person we were talking to had to pass info to someone else for response seemingly just passing us off. The consierge was response but didn’t directly answer anything. Similarly the salesman, CM, & inspection staff only had one responsibility. Although all issues were addressed it was very frustrating. We’ll see how the 60 day & 11 month responses go (we’ve started both lists

After the close communication was lacking. Multiple messages on the portal and no responses. Called directly as was directed to a supervisor, rhat just went to an answering system. Human contact is difficult person to person. Electronic contact breaks down when people are no longer with the company and the client is not aware.

Probably from the beginning working with the sales rep that did the application process with me. After we finish the transaction, the next day switched properties and I could never get a hold of him again it was a terrible experience on his part. The home had a lot of issues and I had to get an inspection twice because they weren’t all completed on the first go round so it cost me double to get it inspected. The day before my closing, the construction manager took care of the roof and the paint on the house and some other issues we walked through before I moved in. TY, the construction manager, did a great job that day making me feel more comfortable about buying the home. It was very stressful during the purchase period as the deposit didn’t clear and again the sales rep was nonresponsive, and he was the only one who can get me back to the deposit website. I think the total overall issue I had was with the sales rep being non-responsive. And then to think that you have to go back-and-forth and back-and-non-responsive and complain until somebody listens It’s unbelievable. I wasn’t fond of the customer care team member, Hanah I felt she was short and didn’t wanna be bothered I never felt like she listened. I felt she put me off. Kevin, the cust care team member that handled the walkthrough was great to work with as well. The closing team was great and Jeremiah on the loan side was terrific too. Great communication on his part. The warrant team has been great so far as well. ... More

Overall I'm grateful and pleased that Lennar worked with me to buy our family home. However the mortgage qualification process did not go well. Way too many people involved who did not talk to each other. This buyer had a huge down payment, no debts and a high credit score, After two months with still no resolution, the Buyers agent had to request that the mortgage and title managers to step in. After they stepped in, it took two days for the mortgage to be approved. Thankful for their help.

I have some complaints for the poor job and I don’t see any auction yet

Overall, relatively decent homebuying experience Workmanship is so so you get what you pay for Three out of five stars

I absolutely love the house. However, the quality is lacking. You have no idea how NOT sound proof it is until you move in and hear every conversation from any room in the house. The paint I am cleaning up off the floors, showers, holes in walls, shotty paint job - all things you don’t have the chance to find during a short walk thru, from 6 feet away (if you can’t see it from 6 feet, they won’t fix it). The upgrade choices were limited. Follow up on issues up after closing has been good. Again, I do love the house there are just things I wish could have been different and better

I do not regret buying from Lennar, but the process was rough. First of all, the price is not the price. There is a builder's fee you pay at closing. Secondly, while the guy who headed up the building process is awesome and has been very responsive, and while there are some nice features in the quality of the materials they used, there are also some weird cost saving things that they do, like putting studs on 24" centers if they are internal and non load bearing. Also, the flooring seems very substantial but it is sheeting and not planks, which of course means if it gets damaged, the whole thing is ruined. There was also an issue with my closing. I was told I had to close at the end of May, which was great for me. But all of a sudden with no real explanation and very little communication, the closing was moved two weeks, which caused me all kinds of problems and ultimately cost me money. After throwing a pretty big fit over the lack of answers they did give me a good sized credit at closing off the price. Over all, I am very happy with the house and the final price. It just felt like the process was rough and at times shady because it almost felt like they were not wanting to tell me the truth. They also want you to use their financing and their attorney. They do give you some credit for using them, but if you start to check and make sure using their people is the best value, you will not be able to get a straight answer. ... More

buying process very easy closing costs a little suprising

Many difficulties - Roofing shingles were not properly installed - Title Closing site caused closing confusion - Two problems with HVAC system - Roof trim/venting had to be redone - Shower head started spray leak - Wall paint above shower needed re-painted - Kitchen GFCI circuit failed for four outlets - Street signs never installed for my street and two others before and after streets, Lennar reps ignored, so I had to contact city councilperson to prompt city to install, still waiting - Lennar did not confirm mail delivery on-going, so have not received mail for over 6 weeks, have had to go 20 miles roundtrip to post office, USPS giving me 'run around', I have had to contact my US Congressman to investigate the unresponsive USPS office responsible for delivery. ... More

Let me start but saying I love my house and location! The sales agent was great and very friendly! The mortgage side is 10 out of 10! Very easy, responsive and very nice. The construction team is horrible. Late to every meeting if they showed up at all. Didn’t fix all the items on my pre closing walk. It was cosmetic but still wasn’t fixed. The house closed without grass. It’s been 45 days since closing and still do not have grass. Mind you it has rained some but they do not respond to canceled start dates or follow up. I text them with no response. I love my house and don’t regret a thing but constriction team has to go! I don’t mean the actual builder guys because they seem to be good! I mean the supervisors. ... More

Our buying experience started great, we were very excited to get approved for the home. The home-buying process started great and then continued to go downhill. By the end of the process we still had no idea what day we would close. It was very stressing. The workmanship on the home varies. Some things are done really well, like the appliances, but the attention to details is lacking. For example, where the countertop pieces in the kitchen meet, one side is cornered and the other is not. There were scratches on the island that didn't come out. There are clumps of paint on the underside of the stair railing. The shower drains were loose, just sitting on the drain, not done correctly. A door frame has a gap between the frame and the wall, not patched. They could have done a better job for what we paid for the house. The only positive thing since we've moved in is the Lennar Service Request process. Our Service Manager Frankie is AMAZING! He has handled everything for us, quickly and professionally. ... More