Lennar Reviews

Issues with A/C and people digging in our front lawn to connect power to the electrical box in our backyard with no explanation. They also used a ladder to enter our backyard with no permission nd left a pile of dirt in front of our house for a week. Our lawn was dug in so we’re not sure if they’ll fix the lawn damage.

No patio, garage doesn’t smooth it with joint compound . Yard s a lot of water aeration .

At first I had a great experience with the seller’s agent… however she left the organization and I lost a valuable contact as the new agent never called me or returned any of my messages. During the celebration walk trough the agent was a bit dry and kept making comments about how her house was not as nice as the one I was buying. She would get annoyed when I pointed out things that needed to be addressed, then the finance processing was a nightmare as I was not even sure if I was going to close until 30 mins before closing. Lack of communication was an issue…still I moved two months ago and I don’t have the pool keys…. ... More

It was disappointing to see that my friend purchased the same house at a lower price just three months later. Our investment decisions are based on anticipated future value appreciation.

Closing walk through was rushed, prior inspection revealed many issues, these were to be handled before final walkthrough, yet most were not. “QA” person mentioned he had another appointment and that we needed to hurry up. When pointing out that many previous issues were not addressed, we were asked if we could “live with them”. Back door was missing a hinge pin, making it inoperable, reported this and followed up with a phone call to warranty service, no one ever came out and we ended up replacing ourselves after 3 plus days of no response. Found out today that our garage door is programmed the same as another home in the neighborhood, how does this happen? Quality of workmanship is subpar, kitchen cabinets don’t line up, nor does the surround in the master bathroom. Front porch was skim coated to fix a mistake and looks worse than before, driveway is cracked and joints aren’t cut properly. This isn’t our first home purchase, disappointing that corners were cut. ... More

I really like the design and construction of our home. My problems started when we were rushed to have closing before the end of their quarter. Lennar would not let us settle after the end of November, as that is the end of their quarter. Made closing more stressful than it had to be. There were a couple of design changes, nothing to major, that we were not told about until seeing them and asking Lennar about it. I understand that their are design changes, but telling us what that is beforehand would have been better. Also service after the sale is pretty bad. From no communication between the people involved to no one showing up at the scheduled appointment time or returning my calls. As I said, the house is great, but with all the issues with settlement and after the sale, I won't be recommending Lennar to anyone. ... More

Our construction Manager, Macki is amazing! Everything else has been so-so... We have had a normal amount of "new construction" issues and our construction manager is always on top of it and doing everything she can to get it fixed but the folks that are "fixing" the issue are not really fixing the issue, just trying to cover up. It is extremely frustrating. There are a lot of things that could look way better if they were just fixed correctly the first time. The buying side was good, but the mortgage and title side of things had their own issues, not paying my insurance right away and getting told my insurance would drop me. I had to stay on top of the issues every day. This should not be the experience folks have. ... More

Lots of cracks in the drywall as not enough joint compound was used and other issues need to be addressed at 60 day inspection.

Little to no response on HOA questions or requests

The quality is not the best. Poor finishing touches. Not being able to add add on's is ridiculous. It makes us hire after the fact which is more expensive. Cabinets are cheap and small. Very disappointed.

They are very prompt with getting arrangements made for sending people out to fix things. Our only issue is obvious cracks in the tiles are being brushed off as it's part of the pattern.

Felt dismissed and spoken down to after the contract was signed. Very condescending salesman. Michael.

Overall, the communication is horrible. Maybe there's a rule that "do not answer the phone" by Lennar. My sales agent has never answered the phone, and the response time for texts is at least a few days later, and no response at all sometimes. Lennar is well-known with quality builders, and people expect quality employees from Lennar. However, the level of service they are provided is very disappointing.

everything went well so far

As I’m living here I’m finding a lot of little things that could had been corrected. I do not think Lennar uses a quality assurance person to check their work. Examples: Uneven drywall Vents that shake and make noise Cracks in drywall Weeping holes that protrudes out the house Creaks in stairs weather strips falling off doors Entrance doors that won’t lock Chipping of cement in garage floor

Tess was great to work with.. she was very informative and helpful..on the mortgage side, not so much..frustrating, would provide info and then they would ask for the same info you just gave them.. we couldn’t close the way we were supposed to, so we had to drive to salt lake to do so.. quality of materials - Lennar doesn’t care, gives you zero choices and the cheapest of cabinets, flooring at a pretty steep price.. you get what you get and that’s it! Literally most of all the new home buyers on our street have literally gutted their brand new homes and built them back the way they should be with much better craftsmanship and quality of materials. And after all this, they part of the neighborhood to have fencing that goes completely against HOA rules and then tell you that you can’t put up a fence particularly when you have a 5ft drop off in your back yard!! Major liability issue but they don’t care!! At all ... More

Ease of the overall process was good, excluding a few snags in the very last stages of the process.

There have been numerous issues with the home. Nothing major and nothing that has been responded to. The main pain point with moving into the home is the the cleanliness of the home at move in. We have spent hours scraping and cleaning paint splatters on all the floors with hard surfaces. This can be easily corrected by Lennar by using drop clothes when painting.

I had issues with the entire buying process except titling and the final walkthrough with Scott and Saul. My sales rep CC was my least favorite person with this deal luckily I had my own realtors on my side to oversee her. The best part of this ordeal is Scott from the construction team always available for a call or to help in the house even after the sale. This guy is a true asset to the Lennar team. The title team another great asset to Lennar. However your sales and sales support throughout the process to include your finance people were absolutely horrible. Luckily my financial people caught a huge mistake in the financing of this home and we switch gears and made it happen. But again it was me and my team that realized the issue and Tammy had no clue what she was doing. ... More

not the best experience overall

We had many set backs and issues that led to many disappointing circumstances when purchasing our home from walking through the model and loving it only to find our almost EVERYTHING was an upgrade or not even available to our floor tile being back ordered which pushed our closing back 3 weeks to being treated very poorly for not using lennar as our financing source to very lastly and most recent not knowing anything about solar and being under the assumption the solar installed on our home would be suffice to power our home, only to find out we need more than double the panels to power our home. I feel like they could have met in the middle on the appliances and included a washer and dryer and the blinds are absolutely ridiculous that they don’t include the biggest window In the home or the doors in the bedrooms just adjust the price accordingly and I am sure most people would agree a lesser quality appliances could have been purchased to offset the blind pricing and lack of washer and dryer. As a home buyer this has been very frustrating for us ... More

Actual home and build quality is good. So far, no major complaints. The issue with Lennar is how they treat you once you close and move in. Despite multiple complaints, construction manager has done nothing to prevent construction crews from blocking my driveway for hours every day while other homes are being built. Dismissive attitude, stating “luckily they will be done soon” when I brought up that I can’t leave for work or I’m not getting packages due to blockage. Gaslighting me when I bring up issues like missing paint, air bubbles under flooring, etc. “Nothing is perfect” is the response. We’ll see how the 90 day repair submission goes, the list is long. Overall a decent builder, and only thing that’s affordable in my area due to lower interest rate/deals by Lennar. Happy with things for the most part, but don’t expect the service you received before they took your money. Secondly, Lennar mortgage was a MESS. If I didn’t stay on top of every little detail, and basically do the job of loan officer and underwriter, my close would have been delayed, and my mortgage payment would have been late. Had to hand hold every day until close. ... More

Here is my honest review of my experience so far. To begin, we love our house and would consider buying from Lennar again. But the buying process was not problem free so just know you have to advocate for yourself early on. Do not sign off on the walk-through until ALL issues are resolved first. We closed escrow in September 2024. Lennar Mortgage and Title did not communicate with each other very well. We had to keep on top of our closing date because Title said they did not receive the paperwork from Mortgage and Mortgage said we just had to wait to hear from Title. It was very frustrating. I had to go into the sales office to get Title on the phone. We were told from the very beginning to use the Lennar portal for communicating, but they rarely responded when we used that so we used e-mails outside of the portal instead. Upon our walk-through inspection, the HVAC (cooling) was not working. The next day we were told a switch had not been turned on. It did get a little cooler the next day, but not well enough to notice a major difference. This time of year was cooler so we didn’t really need the AC much anyway and missed it not working well. Now that’s it colder outside, the unit is not heating the house up. We have made a repair request so this issue is pending. Also upon our walk-through, there were other defects we found and most were corrected. (Thank you Josh) However, the pantry door had paint torn off (we were told for the second time) so the door was repainted (a third time) and was left open for a week. The paint has torn off again and now that we have submitted a repair, Lennar said they will not strip the door and repaint…they will only just paint it again and then we need to leave the door open for six months. Six months? Janene said I have to live with my pantry being open for six months? I’m not happy about this. There are other items on our list to be repaired so we’ll wait to see what happens there. Janene also said that no house is perfect and we’ll have to live with that. Great customer service! If I’m given the opportunity I will circle back and update this review with respect to our outstanding issues. (i.e. stucco chip by front door, closet rod too short, missing exterior touch-up paint kit, garage drywall cracking (*Janene said they don’t fix cracks in the garage drywall), etc.) Mail. We have had major problems getting our mail forwarded from our old house to the new post office. At first we twice had to go back to our old house 40 minutes from us (the new owner is awesome) to retrieve our mail because USPS does not recognize our street name and would not forward mail at all. Now we get to drive 15 minutes to the post office to retrieve our mail. Are there no permits with the city for new streets? Was our address formatted correctly on the building permit? Why is it taking so long to get mailboxes operating? I know Lennar is not in control of this, but could they step in and assist? I don’t think they care about the mail issue. Janene was quick to let us know she cannot help us with this problem. I want to end with that I love my house overall. The floorplan is what we fell in love with. And if you know you will “have to live” with your house not being perfect when turned over to you, then you should be okay. ... More

My fiancé and I started our homebuying process with Lennar early in the year, and initially all of our questions were answered in a timely fashion, and everything was great. As time progressed it began to be a hassle to get information or get a response in a timely manner (this went for Lennar associates as well as their financial team). There were several lapses and communication when it came to us wanting a third-party inspection completed, and then when it came to them fixing the things that were found on the inspection it was a hassle to even get them to complete the items. We had to have the inspector go back more than once to ensure that it was completed when we were told that it was and it actually wasn’t. When it came to the financial team, we really had to double down to be able to get information from them. Calls, emails, text messages, and the works was often required to get a response to a question or to gain clarity. We were consistently asking if there was anything else that was needed to be sent in to complete our file on the finance side and was often told that everything was complete, but then as we approach the week of closing, all of these documents were then required to be turned in asap or we couldn’t close. We were desperately trying to avoid the last-minute need to send in and upload documents the week of closing. Our financial associate messed up the numbers, which caused us to pay thousands in extra out-of-pocket costs, a couple days before closing. We finally received the okay that everything was squared away and we were good to close, but then closing day was a whole other issue. Closing day, we got a call minutes from the settlement appointment that we were no longer able to close. Somebody missed some additional tax that needed to be put in the numbers, and when they added the tax, we no longer qualified for the program that we were in that gave additional grant incentives. We were told that the only way we could close that day was to send several thousand dollars more to put down that would in turn qualify us. We ended up putting down the extra money and we did close that day. We will say that they were diligent to figure out how we could still close on our closing day and they were communicative with where they were in the process, but why weren’t these intricate pieces of the financial aspect checked and triple checked so we didn’t have to go through this? How are we clear to close two days before closing and now something is wrong? It was a lot happening in that week. Overall, the house is beautiful, we love it and it ended up coming together very nicely, so it did all work out. But some of that is because of our real estate agent and his vigilance and not necessarily the Lennar team. Some of the people along the way did a great job of trying to help and went above and beyond every step of the way, but others gave very lackluster customer service, had to chase them down to get a response, and because of that we will probably consider otherwise when looking to build an additional home. ... More

We closed the house on 8/29/2024, we had issues with the back door, did not lock; during the first walking there was no refrigerator and was brought in a week later, after hurricane Milton, the lanai roof soffits were gone and the ones left we found out they were stitched with plastic staples, poor quality of construction on a brand new home that the lanai back door roof did not held winds; resulting in the homebuyer fixing it, The bathroom door when I open the shower door it hits the countertop from the bathroom counters. Overall, with some many issues at least you should have added the blinds from the sliding doors or the washer and dryer. Don’t think I would recommend lennar. ... More