Lennar Reviews

The sales assistant Sue, the Lennar mortgage representative Nicole and the foreman Tom the were excellent to work with. The sales representative however never responded to our questions after the papers were signed unless he needed something. I am not sure if this is Lennar’s sales process or if it was our sales representative. Either way the process needs to be looked at.

First weekend we moved in the builder supplied en-suite washer leaked causing water damage that was exacerbated by the fact that their customer service rep doesn’t check messages after hours or on weekends. The floor got ripped up by the water remediation company and a month later has not been repaired. Lennar does not care about you after you close. Horrible company.

while i love our new home, i do see some quality issues that seemed to have been missed. we will address at our 1yr walk through. however it would feel better had the majority of these been addressed prior to move in. as of now nothing too major, but attention to detail says a lot about ones craft, and they seem to have been lacking in some aspects. more so cosmetic, the "smart home" set up has been difficult, and why not install all of the ring functions they leave you with?? like i said small things that can be fixed, just not something you want to deal with after an EXPENSIVE purchase and moving in etc ... More

Not having permits for water was uncalled for. Blaming everyone else made it worse. We wanted minor changes we were offered to pay for and sign a contract for(moving outside spigots and additional shelving in closet- both prior to their installation- and told no. Communications were “we don’t know” on every aspect. Now that almost all houses are sold there is mud in the streets, unfinished sidewalks, major common areas just mud, trash on the bridge at the entrance, etc. not impressed with Lennar.

My new home was delivered unfinished. No follow-up on when things will get fixed. To name a few issues of MANY, my kitchen is unfinished, closet doors were not painted correctly, all doors are damaged, concrete floors in porch and patio are ruined, and after closing, we found out there is no infrastructure for the internet (we live in a "connected ultra wifi community."

Waste of money pay too dollars and the house is built with the cheapest materials. Sales people have no interest after ur contract is signed don’t even make sure you have everything that is supposed to come with your home. Just horrible.

Initially assigned loan officer is not cooperative. Because of him I was not able to lock the interest rate when it is low. Later I fight to assign other loan officer but by the time interest rates went up.

The overall home buying experience was not good. The construction manager was the absolute worse. The quality of the home is very cheap and already falling apart. I will never purchase or recommend a Lennar Home to anyone.

Lacking quality and control. Customer care is a nightmare. Please don’t close unless all issues are addressed

Inspect your home thoroughly before closing! Workmanship issues may not be covered under their very lmiited warranty.

I've talked with my new neighbors and we all agree that Lennar has the best home designs. Lennar floorplans and communities work really well for modern family life. They are in great locations with clever designs, efficient use of space, and reasonably priced. Unfortunately, that's the only positive part of the experience. The sales and post sales experience is terrible suffering from a complete lack of communication, constant errors (or lies?), and a lack of follow through. A lot of the information on the website has a legal disclaimer because in the end, it turns out to be inaccurate. Everyone at Lennar blames their boss as the reason they can't do something. I do think there are some great people who work there, but they, too are frustrated by their inability to help customers and just give up. Eventually, you call, email, text, track down, and harass enough people around that they will answer your question or address your concern (or all the claims they make constantly about how they will fix/repair/replace something as part of their warranty). This started from the moment Lennar had my deposit through the still lingering issues in my new home. One of the workers told me they install faulty appliances all the time because what's most important to Lennar is staying on schedule. That would explain a lot of the process and why so many things *look* done, but aren't. Make sure you document everything and have a good lawyer to advise you through the sales process. When you do your home walk through, check EVERYTHING (all the random paint on door and bathroom hardware, all the ethernet ports, all the appliances, pooling/leaking in the showers, all the plugs, all the included smart devices, all the doors and windows so they don't leak water, etc. all of which had issues in my or my neighbors place). I would encourage you to knock on the doors and ask residents at Rancho Mission Viejo in the Lennar properties how they feel about Lennar. I have yet to find someone who's happy with their experience. The home? Yes. But not the home buying experience. ... More

Many issues with the home noted at or soon after move-in. Despite promises, some remain unresolved. Both warranty rep and construction manager do not responbd when contacted for assistance

Broken patio door lock ifentified 6 weeks ago. No action. Issuess with front door lock and latch. No action. Air leaks everywhere. Cracking of plaster in bathroom

The home is beautiful but the amount of punch list items that we had at closing were unacceptable. From poor workmanship and a filthy home to unfinished kitchen cabinets, we have worked way to hard on getting our home right. And btw-it's still not. As hard as home warranty team tries to service us, the list is so overwhelming that they are swamped.

Please do not EVER purchase a home with Lennar, the customer service is awful. They do no reply to request. The home are rushed and have so many errors. The materials are cheap and the quality of the home is poor. Im looking to sale my home ASAP and build elsewhere with another builder.

Overall we're happy with our Lennar home at roughly 2 months of living in it. Quality of the finish work leaves a lot to be desired though. Lots of little things that are somewhat hard to catch during inspections that need repaired or replaced. If you can avoid closing until every little thing is fixed do it, much easier to get it fixed before you close.

Buying the home is the easy process, but once you are getting ready to close it's a rush rush process. You go through your walkthrough and point out items that need to be fixed prior to closing. You get to your final walkthrough and home isn't ready, but you are promised that by the time of closing all will be taken care of, NOT TRUE. You move in and repairs are promised, you are bounced around from one person to another to get no where, and you are inconvenienced by the mess and the delays. 1.5 month in the home and repairs are still not complete.

Absolute horrible experience from beginning with our sales person to the very end. They have no ethics and do not follow true building codes. Sakes people tell you lies, the floor plan is 3rd grade pictures, craftsmanship of the house is beyond low grade, project managers aren’t even licensed builders which is why so many issues occur. No follow up from top to bottom. I closed in September and have 3 page punch list that has taken forever. I’ve had to have outside vendors come in. 48 outlets on 2 breakers isn’t even electrical code despite them trying to convince you it is. I can go on forever with all of the issues that have and are occurring. Lennar doesn’t care so avoid buying a Lennar home. I will continue to advocate this message on every social media platform until this corruption is exposed. ... More

The whole process was very easy.

Initial Real estate person, Suzy, was incredible! Knowledgeable and helpful in every way -- very patient and personable. Second/third real estate person, Patti, was just as kind and helpful -- always pleasant and great at solving monumental "problems". Ozzie is simply the best! Can't give him enough Kudos -- always helpful and willing. Whole buying experience was "a piece of cake"!

The home was poorly finished. Lennar massively delayed completion, cut corners on construction quality to try to force completion, and skimped on promised appliances and fixtures. I am repeat buyer from Lennar, but my experience was so poor this time that I will not buy another home from Lennar and advice friends against it as well.

Be sure everything is exactly as you want it. Once you close on yours home they are not so Really available! They do respond eventually, Just not as quickly.

First, the pros: 1. We love our house. The floor plan and lot size are perfect for our family. The interior color palette options are all very tasteful and cohesive. 2. We were primarily in contact with Marc and Ryan throughout the home-buying process. We really enjoyed working with them! They are both incredibly responsive, knowledgeable, and helpful. Cons: 1. After we selected our homesite but before we paid our deposit, Lennar opened it back up for bid. Although all was well and we ended up with our homesite, it was a little frustrating though attributed to miscommunication. 2. The light switches are outdated (no panel switches) -, that was a surprise. ... More

Horrible experience, will not recommend anyone to buy a Lennar home. Pressure their client’s to close on homes that are not finished and getting them to do any repairs is a hassle.

Overall the house was well built. I found some imperfections in the details to which I got a response of “within the tolerance” or “built to code”. My biggest disappointment is not getting a stoop. I have a cover, but, the stairs were an afterthought because the designers didn’t contemplate the elevation. They go all the way to the front door unlike the vast majority of the homes in neighborhood. I like the included security elements that made me feel safe from the moment I moved in. Despite the imperfections, I am very happy with my new home.