Lennar Reviews

We had problems before we even signed the contract. We should have taken that as a sign and not have went through with it. The communication and respect has to be most disappointing part. Buying a new house is supposed to be joyous moment and instead it was just met with people that didn’t care. From the sales person to the super I was beyond disappointed with the professionalism by Lennar. The day of closing will be a day I never forget and not in a good way. When you close on a house and don’t even receive the keys what’s the point. I can truly say that I’m ashamed to be a trade partner and have my company name associated with this disaster. Meeting new neighbors as only became a competition of who had the worst experience. For the record I respectfully lost that competition. I will give a huge shoutout to our customer care rep Kami as she has been the only one to genuinely care and try to make things right. I also know this review doesn’t mean anything and judging by the whole process we’ve had no one at Lennar will care. ... More

Bad and costly because of fees at closing

Settlement date delayed twice, including Friday 8PM phone call that Monday settlement will be delayed. Things that should be fixed after New Home Orientation were not done,l. New home but l Pros: Very nice community and responsiveness of construction management to the issue. In general feels like there is minimum attention paid to overall look and feel of a new home. Every crew was responsible for something leaving mess behind and there was no control over it. As we life here over 45 days now, we are still find new things that should have been caught and fixed before by managers.

The financial and closing experiences were far below our expectations. The walk thru was done the week before closing and only a few of the issues were resolved before we moved in.

We were a little spoiled with the space we had in the home we were renting before we decided to buy ours but overall we are Really happy with our new home and the surrounding. Great customer service. Our sales rep. (Bryan) went above and beyond our options to make it happen. we really recommend him. Also our Lennar representative (David) was always there to address any issue or question we could had. Great team.!!!

It was a pleasant journey towards owning my new house. I really like the layout however I wasn’t able to make changes anymore. There are some things that need attention and they responded to the requests right away. There’s still pending things to fix and I get updated on the status of the request. Overall I’m very happy with the house.

I wish I could have chosen some of the options myself rather than the sales agent picking everything. I also feel some of the finishes in the home could have been a better quality. I do like the layout of the house but there are things I would have done differently:, lighting, location of outlets, added towel bars, medicine cabinet etc. Short on amenities. Love the location and convenience!

Even though they have a field rep that is amazing the workmanship of the home I bought is not well put together. My experience with Lennar has not been what I had expected at all. The many issues I have encountered are not small issues and very concerning to me at this point. Electrical issues, pipe leak, AC issues I can go on. Just not a happy home buyer right now.

very disappointed at the quality of work that was done with the house. The first week we moved in the AC wasn't working properly. then a week later went completely out and we needed to get a brand new AC unit. a lot of cracks on walls and floor boards. There's an issue with the design outside that it still not been fixed. The dishwasher seems like it was not installed properly because it takes couple of attempts to actually close the door. The Warranty team are helping when they can but for a house that's 589k brand new, I shouldn't have to all these things that my family and I are going through. ... More

Absolutely terrible. Haven't been in two months and we have massive cracks in the walls. The doors don't shut or latch and they have fixed them 5 times already and they still don't work. We don't have running cold water. I have called over and over and I just get the run around and nothing happens. We still have things broken from our initial walkthrough that should have been taken care of when I moved in. Ive asked to get someone else to be put on the case and nothing happens and the same guy Rene doesn't help or schedules and no one shows up. Stay away from this company.

Always there with helpful information. Very patient with all my inquiries. Thank you, Paul.

This is the most unprofessional thieving company I have ever done buisness with. I bought a house with lennar and during the process before they get their money they were responsive and helpful, after I closed on the house in just a couple of weeks during warranty they dont pick up calls, they don’t answer texts or Voice mail, they just ignored us completely as we were calling them about issues they made in the house that only showed after a couple of weeks To top it all- we had a leak and it was the builder’s fault and the technician that came in to look at it lied on the report to make it sound we had something to do with it and now lennar is asking us to pay thousands of dollars to fix it while we only had the house for three weeks- we literally lived in it for a few days as it took us some time to move in. They are a bunch of lying THIEVES that will do anything to get out of work they should do. NEVER buy with lennar and do the same mistake we did they will ruin your house and their warranty is a joke. The most unprofessional company ever. ... More

Excellent and smooth service provided

I listed 6 things wrong and they have only addressed 1.

For half $1 million Dollars, the home wiring is all messed up. I’m trying to get it completed.

I had issue with my gutter directions. I complaints about the issue to lennar but they just manipulate my concern and instead of taking my request just said buy gutter extension but that is not a solution of my request i have paid about $500k for my home and there is big mess of mulch on my walk way to main entry after every rain . Resolution asked is to change the direction of gutters. As i dnt want to put extension because it doesn’t look nice and make my home mess.

Once you've moved in, Lennar doesn't really care about addressing issues: 1.We have no internet service with no ETA provided despite our neighbors having service (we moved in 2 months ago). 2. I've been asked to check the box and mark requested warranty work as complete before it was finished, and it then gets ignored by the warranty team. 3. House was dirty in many areas upon move-in, and that was even with a further move-in thanks to Lennar messing up the closing date. This has been the worst decision of my life. Be careful.

I found the perfect retirement home at 3Roots. It was expensive but exactly what I wanted. Loan and escrow were fairly simple compared to my previous home. Had a few problems with various items but they were all attended to by Lennar.

Lenner make promises during the walk-through that has not been fulfilled!!!! We are still waiting to get the outside door painted along with touchup work inside. This experience has been very frustrating!

Compared to other builders Lennar is superior in all aspects.

Tricia was the associate who worked with us from the start. She was extremely knowledgeable and helpful. Throughout the process she kept us up to date on the progress of the build, giving us realistic timeframes and statuses. She us put in touch with the appropriate people for whatever was needed. Larry, the Construction rep who did the walk through was also very thorough. Taking any issues we had seriously and quickly addressing them. We have bought new build homes before but this was the first time we felt the builder (Lennar) really cared about the home quality and doing right by us the buyer. ... More

You get what you pay for and its on you to make sure things are good before the warranties are over. I like the house but I knew what i was purchasing before I bought it. I have seen people complain about what is included with the house. You have to understand that this is basically the bare minimum new build. So don't expect garage door openers, ceiling fans, gutters ect... In the end its my own home, its comfortable and I love improving it myself with DIY projects. These homes are great for first time buyers.

The home looks good, but 2 weeks after the close of escrow the toilet of masters bedroom that has been clogged during construction erupted and poop was was all over our toilet, shower and bathroom. Though Lennar manager responded on time but we were displaced for 2 weeks. We were promised compensation, we left message for the person who was supposed to compensate us he ignored our call and Lennar never call us. It was such a disappointing experience.

Response time to issues is not good.

Many details in the Townhome and very poor effective attention