Lennar Reviews

Overall the process of booking home was smooth but after that it was a train wreck. Nobody, I mean nobody bothered to communicate when home would be completed. It was only after asking them almost once week they would reveal how long the delays are. My interest rate went up 50% during this time. What a shame. After closing, it took 6 weeks to take care of very minor issues. Things like paint touch ups took long time even though they were painting next door. I will think twice before buying from Lennar again.

I am real estate professional and sell over $30 million in real estate each year. The entire transaction has been terrible. Zero to very little communication, lack of communication between trades and parties, so many outstanding issues. Title was terrible and didn’t do half of the things they were supposed to do. I strive really hard to give my customers a great experience. And honestly this was the total opposite of great. This was definitely a very disappointing transaction and I will make sure to express my concerns to future clients looking to build new construction that may have any desire to work with Lennar. You guys have to do better. ... More

The hard wood floors are not installed properly between the doors, some of the carpet in some of the rooms have lumps, front outside water faucet noisy when running, and still waiting on the back door screen door

My experience with Lennar during these turburlent times was much better than anticipated. I have purchased new construction from Toll Brothers (2 New homes) K Hov, DR Horton, and Del Webb. I always never seemed to choose Lennar "everythings' included" theory, as I DO LIKE to upgrade and customize. However, with today's chain supply issues this actually was a GOOD thing as the home was delivered in a timely manner. The sales rep, Gina, was fantastic and professional. The on site transition construction manger Alex is also great during my first thirty day transition. I will highly recommend to all!!! My only wish would to be allow to customize the home a little. ... More

Never meet sales associate, never had the immensities explain to me, was never told how to acquire the amenities. now at the closing the notary spent more time with me than Lennar’sl closing agent. The notary had no answers for any of my questions. When lennar’s closing agent finally arrived she could not answer questions that I had , probably into a bigger hurry to go to lunch. Now the house well prepared but lacked attention to the small details therefore I rate the house a 3.5 out a 5

Issues at every step. Build was rushed at my expense. A few examples, drywall went up which prevented me from viewing electric work. Cabinets are uneven, stained, drawers still hard to open and close. Flooring damaged, carpet was stained and had to be cleaned upon closing. Carpet had numerous nails stick out in stairs which caused injury to my family. Windows are pending replacement due to chipping. Screen door was missing. Door paint was so fresh that each door stuck and needed sanding and painting upon move in. Garage door opener was installed 3 weeks after closing. Closing was 10 days earlier than expected when this time could have been used to ensure a proper handoff. Since closing, ive had to put in several warranty issues and some are still pending. I had a heating emergency as my heater would not start on a rather chilly night. Turns out my main gas was never turned on. Ive had a breaker replaced as the appliances didnt like gfi breakers, now i can use my stove, yey i can finally bake. Most recently, my home to garage door came off the hinges and nearly injured me if it wasnt for my agility. I had a chair holding it in place. I am disappointed in the care in which this build was handled and i know the project manager took shortcuts for personal incentives and frankly, would not recommend a Lennar build to my family or friends. I truly hope no one has to endure what my family and i have. This is my second new build and it made me appreciate my previous builder William Lyon homes. ... More

Sales representative Mary Ann is the very rude and not responsive to address the question and refuse to meet in person despite repeated attempts. Home orientation session is rushed and don’t cover everything but expect the DocuSign be signed which makes it one way and not two way. Overall, Lennar do not have customer empathy as a service and not a satisfactory feeling. They are not trust worthy when reported the damage on delivery and don’t practice the code uniformly. I will not buy a home with Lennar next time

I had a terrible experience as a first time home buyer. Lennar proudly keeps saying they have very high quality standards which are no where near match with the output of these homes. I had multiple issues right from day 1 which includes (list continues) 1. Poor inspections 2. Construction team only cares about closing homes but not standard of quality 3. Attitude of customer care is not customer friendly. 4. Teams have multiple communication issues. 5. Sales team is has absolutely no clue on project deliverables when the timelines change. 6. Incomplete painting work 7. Loads of construction dust left around in cabinets etc 8. Construction manager who came for closing never followed up again with us to check if all the issues where addressed. 9. Lennar teams are never responsive and dont care about customer satisfaction. I would strongly not recommended a buyer to Invest their time and money in this venture. ... More

House was not totally complete for closing. It has been two months and we are still trying to get uncomplete items taken care of. These are not warranty issues these are items that were not completed during construction.

Never heard back from anyone on a 30 day check up. Some of the paint issues were not taken care of. It seems like they hurry on a lot of things. Cheap work around some of the woodwork. The pool is way to small for this size of a neighborhood.

Its not worth to buy. Lots of challenges and pains.

We have a lot of issues in different areas including electric and flooring issues, currently are in getting repair but takes too long since report is done to got an response

We signed our agreement at the height of the housing boom and it wasn't a great experience. You had no choice in model, colors, or anything except the lot. Also, was constantly told the price was going to go up if we didn't sign right away. By the time we moved in the housing market was plummeting and the experience changed to be more pleasant. The folks at Lennar were more responsive and seemed to care more about our issues/questions. It's sad that high inflation, high interest rates and a mini recession was what it took for Lennar to provide a better customer experience.

Sales: Bobbi, the sales agent I worked with was excellent and knowledgable. Warranty: Heather and the virtual warranty team seem to be proactive with reported items, although several that were reported over the last two months don't have appointments scheduled and other trades scheduled their appoinments quickly. Some warranty repairs were not made properly, very disappointing. Lennar needs to hire another pool company to make the warranty repairs and charge back to Holiday Pools since they aren't interested in repairing my pool/spa issues.

The people we worked with have been great, the process of getting into the house was smooth. Then we moved in and discovered very poor workmanship throughout myriad details in the house, details that will ultimately cost us a lot of money and time to fix and/ or affect our resale value down the line. We had a few things addressed in the beginning and then have been ignored. Our neighbors have communicated similar issues. You cannot spend what we did and then be given a house like this with poor customer service. This is not tolerable. Lennar, either do it right the first time, or do it again until it's done right. ... More

This was the worst experience in building a house I’ve ever had. Closed on my house at the end of July, it’s now September 14th and my house still isn’t finished. If I could give zero stars, I would.

From the lack of sales support, to the purchase agreement to the mortgage process to closing and service after closing HORRIBLE experience. The home is poorly built several structural issues, flooring issues. Worst real estate decision I have ever made.

Our journey with Lennar was a bitter sweet one. Our first visit to a Lennar office was met with a very rude and unprofessional agent who was very excited to sell to us and when he saw our DOB on our IDs quickly returned them and told us there was no home available and will be none anytime soon. We left and returned some other time with our agent to be greeted and welcome by an absolutely amazing Lennar agent, Ty. Tyrone walked us through the process and assisted in every step of the way until closing. We had a little bit of hiccups with the closing agents and loan officers over constantly requesting for the same documents over and over again. Of course, the military wasn’t making it easier for them either. When we moved in, the AC was not working and we contacted Lennar warranty service and until today, they have not shown up, we fixed the problem. Overall, everyone we met did their jobs but Tyrone went above and beyond to represent the Lennar brand while recognizing we are buying a home not a pen. With Lennar, it’s just about working with the right person because the brand itself has so much to offer. ... More

It was a long process but worth it in the end

My new home is very basic for what the cost was. I did not have any options I had to take whatever they offered due to "COVID"? The best thing about my purchase is the location of my home, that is priceless. I am not impressed with this Lennar home, finishes feel really cheap.

Lennar makes the home buying experience easy. However, after moving in to my new home, I discovered that it seems like hired contactors do not pay attention to details. Poor paint job....drips everywhere.

5-10 experience in over all

Overall a good experience and we love the size and plan of the townhome. Sales and finance teams from Lennar were outstanding! Construction team delivered on-time but there are some differences from other builders to be aware of such as no semi-gloss paints in wet areas. Also no bathroom hardware provided, and no option for appliances or colored accent walls. I mention these as it makes the home not exactly move-in ready so plan accordingly. Little things like counters, tile, and wood decks aren’t sealed by builder so be prepped to do those as well. Soundproofing between units is acceptable but not as isolated as we’ve experienced with TM. So far warranty has been responsive, no complaints there. Overall a good buy and we’re happy with the result. ... More

Would not recommend Lennar unless no other options. Too big business and corporate pushiness.

I’m very disappointed in the way they handle homebuyers .