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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21918 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21918 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Not good

  • Clifford S.
  • Verified Homebuyer
  • December 20, 2022
  • Tampa, FL

I have been waiting for them to fix things for over a month now. My yard continues to flood they left a tree up in the back yard that is touching my house we paid for a premium lot and did not receive that. We are unable to even use our backyard due to the water rhe back yard retains. I am not gonna eat these cost for a 400k plus home. The home was rushed and there were many issues not tended to. Lennar knew the yard flooded Jamar said I may need French drains. Which tells me lennar knows about the flooding issue. As a first time home owner i wish I never dealt with lennar at this point. ...

Lennar responded:
Hi Clifford, thank you for taking time to write a review of your experience. We appreciate the feedback you have shared and want to apologize for the issues you have experienced with your yard. If this issue still needs to be addressed, please send us a message at lennarcares@lennar.com with your contact information and our team will follow up. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

Worst new home experience ever

  • Shaun M.
  • Verified Homebuyer
  • December 20, 2022
  • Wesley Chapel, FL

This is by far the worst new home experience ever, due to the fact that the home was poorly done and rush with missing cabinets in which I have to wait until Feb to get finished, poor and sloppy job on the interior painting in which half of the wall were not even touch and had to paint myself. For this to be a new home felt like a fixer upper, Felt sorry for the new construction manager in which no fault of his own was very helpful and tried to fix many of the problems in which I was not the only one. I totally blame Lennar for rushing and allowing the sloppiness that took place for an over ...

Lennar responded:
Hi Shaun, thank you for sharing this review. We appreciate the time you have taken and want to apologize for the frustrations you have faced with the state of your new home. Please let us know if there are any issues we can help address. Our team can be reached at lennarcares@lennar.com and will coordinate with the appropriate team, thank you. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 3

Been terrible since day 1

  • Anonymous
  • Verified Homebuyer
  • December 20, 2022
  • New Braunfels, TX

We couldn’t move in for 30 days after closing because the sod wasn’t installed and we have dogs. Both yards were a giant mud pit, and the lack of sod almost caused the house not to close. Then when we needed to access the plumbing clean out, they had buried it in the dirt and sod and came in with a backhoe and ripped it all out. It has yet to be replaced. The house has flooded 3 times now when using the washing machine, dishwasher doesn’t work due to incorrect wiring. There’s a huge gap in between the floor and backdoor where cold air blows in constantly. Numerous other issues and we have ...

Lennar responded:
Hi, thank you for taking time to share a review. We are extremely sorry and disappointed to hear about the number of issues you have experienced with your new home. If there are ongoing items that need further attention, please send us a message at lennarcares@lennar.com with any details you can provide, so we can follow up with the appropriate team, thank you. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 3

Finish work is marginal at best.

  • Lynn P.
  • Verified Homebuyer
  • December 20, 2022
  • Durham, NC

This was a cross country move for me so I didn’t see the finished product until after closing. The finish work is mediocre at best. By this I mean that the painting around millwork leaves much to be desired. Shoddy patchwork, mismatched paint on the front door, etc. if I had seen this beforehand I would have flagged this right away.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 5

Was easy

  • David B.
  • Verified Homebuyer
  • December 20, 2022
  • Fort Myers, FL

I would never buy a new home from Linnar again I have never seen a more sloppy construction job. Has take hours and hours to get things fixed If I had it to do over again I would just set aside 10k and hire people to just fix it, the hours I have had to spend are crazy and there is still tons to do Community center is over a year behind schudle and not even close to being done I am amazed Lennar is a profitable company running business this way

Lennar responded:
Hi David, thank you for taking time to write a review. We appreciate you taking the time to share this experience and would like to apologize for the time it has taken to address your issues. If there is anything outstanding that could use further attention, please send a note to our team at lennarcares@lennar.com with any details you can provide and we will follow up. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Great home in a great neighborhood!

  • Anonymous
  • Verified Homebuyer
  • December 20, 2022
  • Raleigh, NC

We chose 5401 for the location and community - loving it so far! Having lived in other new build homes, Lennar really holds up in quality. The sales team is incredibly helpful and kind, and warranty team seems to be willing to help. The townhomes are a great price for value option especially in todays market! Overall, highly recommend 5401; the Lennar team will take care of you each step until closing day!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Good Experience, Home quality is average

  • Daniel V.
  • Verified Homebuyer
  • December 19, 2022
  • Henderson, NV

Previously, I purchased a Lennar home in 2002 and had a great experience and a well-built home. As a result, I choose to go with a Lennar home again as we transition into retirement. The main difference with this home is the quality. The customer service is exemplary, but the quality of the materials is average. Molding, doors, insulation, fixtures, etc. are not what I'd hoped. The home design and layout are fantastic, and we will enjoy the home for years. However, we will have to make the upgrades we desire as we go along.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Thanks

  • Susan M.
  • Verified Homebuyer
  • December 18, 2022
  • Cypress, TX

Home is very nice. Would be nice if you included ceiling fans, hang down lights above island, a better faucet in kitchen, and better shower heads. Small items, not costly, that a homeowner doesn’t have to do after move in. A little more focus on caulking. Thanks!

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Venue at Monroe

  • Virginia S.
  • Verified Homebuyer
  • December 18, 2022
  • Monroe Township, NJ

We have enjoyed a very positive experience with our new home. Our place was completed on time. Sales person communicated with us throughout the building process. Home orientation by builders team was thorough. They were very accommodating. Only disappointment is the appliances. They are not up to standard. They are low grade. Should consider matching appliance to cost and value of home.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

If this is the way Lennar works, I'll never deal with again. Homes are nice overall.

  • Andrew H.
  • Verified Homebuyer
  • December 17, 2022
  • Leesburg, FL

The homes themselves are nice. Overall, the build seems sturdy. There are minor issues with quality and craftsmanship of the individual trades. ie. Paint is not top-shelf. Tile installation was "hollow" in parts and broken. We fixed at our expense despite warranty due to lack of builder response. (More to follow on that). Garage door was slightly misaligned. There were issues that were sub-par on Lennar. Firstly, Communication was horrible. In fact, my closing day was only found out when I asked late afternoon one day. I was told it was the next day at 1pm. And it's a 4 hour drive from ...

Total Score 3


Quality 4

Trustworthiness 2

Responsiveness 1

Rushed Job on Home

  • Amy W.
  • Verified Homebuyer
  • December 15, 2022
  • Sun City Center, FL

Don’t buy here! My home was not cleaned and there were 19 items that needed to be repaired or were issues. The light over my shower was missing. There was a light switch but no light. The place was dirty. Contractor work was sloppy , paint spills, door sills, missing bolts in cabinet, no sill on granite countertops, I’ve had houses built before in Maryland, but I’ve never experienced anything like this before. They rushed to get the houses up too fast and did not pay attention to detail. I love this model, I just wish the construction was better.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 4

Tom

  • Thomas R.
  • Verified Homebuyer
  • December 15, 2022
  • Myrtle Beach, SC

I love our house but follow up has been negative. Once we signed, our rep vanished.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 1

Worst experience with Lennar and Lennar titles

  • SHARANJEET G.
  • Verified Homebuyer
  • December 14, 2022
  • Davenport, FL

There still pending Items that need to be corrected or completed...workmanship was the worst. Spent my own money and time to get the house in order and thanks to Justin who is taking care of lots of things for me at this moment.

Total Score 3


Quality 1

Trustworthiness 1

Responsiveness 2

little understanding towards the buyer

  • Jose A.
  • Verified Homebuyer
  • December 14, 2022
  • Hockley, TX

little ability to understand immigration issues that end up harming the buyer.

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 2

We love our home

  • Perry H.
  • Verified Homebuyer
  • December 14, 2022
  • Williamsburg, VA

Kevin Cere is a true professional. He listens, educates and does what he says he will do.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The house built for me wasn’t the same as was shown ( model house layout especially the windows)

  • Lorelei Q.
  • Verified Homebuyer
  • December 14, 2022
  • Las Vegas, NV

Make sure that the lay out, design and the type of windows are the same as what u purchased!! I was made to believed that the house I purchased was the same and exact layout with all the right windows installed but no one informed me ahead of time why the windows was not the same as the house was being built.They changed the windows into a horizontal design instead of vertical ones!!

Lennar responded:
Hi Lorelei, thank you for sharing your experience with us. If there is ever anything our team can do to help out, please do not hesitate to reach out at lennarcares@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 2

Amazing

  • SAMUEL D.
  • Verified Homebuyer
  • December 13, 2022
  • Davenport, FL

It’s amazing house, I am impressed

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

NOT PERFECT, BUT SATISFACTORY

  • STEVE B.
  • Verified Homebuyer
  • December 13, 2022
  • Punta Gorda, FL

Our homebuilding experience with Lennar has been, for the most part, pretty satisfactory. Given the ongoing labor and material shortages and inflationary pressures, Lennar was able to produce an astounding number of completed properties, ours being one of them, in Babcock Ranch over a relatively short time. Our sales representative, Shaun, was very good to work with. He always took time to speak with us and he answered all of our questions within a reasonable time. Our biggest complaint would be the missed completion dates. However, given the manpower and supply chain issues, along ...

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Good so far

  • Nicholas O.
  • Verified Homebuyer
  • December 13, 2022
  • Saratoga Springs, UT

They were very nice helpful

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Lennar New Build

  • Kelsey W.
  • Verified Homebuyer
  • December 13, 2022
  • Whitestown, IN

Nothing special. It would have been nice to be able to select a few features of the home. Communication from the walk through and on has been unimpressive, and it is challenging to get the correct information.

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 2

Plumbing and electrical problems in the first month

  • Tricia H.
  • Verified Homebuyer
  • December 13, 2022
  • Fontana, CA

It took days to get a virtual meeting just to explain the problem and then weeks before anyone responded to fix the garbage disposal. The furnace didn't work and it took over a week to get anyone here to fix it. It was in the 30s at night and we were freezing. Don't like the delay for the virtual response. Better for Lennar, not me. Other small problems also took a very long time to get attention.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

Systems Analyst

  • Edward C.
  • Verified Homebuyer
  • December 13, 2022
  • Ontario, CA

Jay, Michael and the entire Lennar Team are great to work with and they would make you feel that you are in great hands from start to finish. Jay and Michael are very knowledgeable on what they do, very friendly, accommodating and immediately attended to all my queries and concerns to my utmost satisfaction. Kudos to the entire Lennar Team and Thank you so much for being part of my journey of achieving my Dream Home in a Lennar Community!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Charles

  • Charles B.
  • Verified Homebuyer
  • December 13, 2022
  • Gallatin, TN

Very responsive and great neighborhood!

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

Great home buying experience for sure.

  • Martin E.
  • Verified Homebuyer
  • December 13, 2022
  • Little Elm, TX

The home buying experience was not bad at all. Don Segal worked to ensure my needs and questions were addressed. Just with Lennar caulked the baseboards. It give the house a more finished look.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Glenda

  • Glenda H.
  • Verified Homebuyer
  • December 13, 2022
  • Converse, TX

I had a pretty good experience. I understood delays and all. I did turn down my first home choice because of workmanship. I am pleased with my second choice. Disappointed the designed changed a little. I've had a couple of service calls for minor fixes. All were done in a timely manner. Overall very pleased with my home, sales consultant, loan officer, lennar representatives all together. I would purchase again. Thank you.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

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