Lennar Reviews

Lennar appeared to give a credit & made it seemed it was giving you a discount. The money i put back in this home including a deck & fence equals the same amount. Materials are cheap that's why it's warranted. Paint is horrible appliances broke & replaced less than 30 days. I've been here since October 30th & wish I could turn back the hands of time & brought with someone else. Please be careful when purchasing a home.Its affordable because it's built fast,cheap,& awkward.

I want to call out two very special people that have made this experience with Lennar much more palatable. I will circle back and explain my reasons for giving consistent 3’s as a rating. First Bradley Andrews in your sales team is a real bonus to Lennar.. he has gone WAY ABOVE and beyond his job description to help us out with MANY issues with the purchase of our home. The second individual is Eric Ford. He has been very helpful once we moved into our home.. he has been very responsive and helpful with our problems that came up even at 5 AM! Lennar loses some stars in our rating due to the LACK of support during the underwriting and loan process first. You Lennar portal is an absolute disaster and is NOT customer friendly. Our loan officer seemed to have difficulty navigating it and was not really able to do anything due to privacy? What is wrong here that the loan officer can’t discuss our file with us? RIDICULOUS The home.. WOW. So many things wrong and yet during the first walkthrough many of the things did not get fixed that were pointed out. We are now waiting on our 60 day to get many items fixed.. doors don’t line up, mirrors not flush to the wall, drywall messes and screws missing, the list goes on and on. I have huge drywall gaps around light fixtures and light switches.. we paid top dollar for a new home. Lennar needs a better support team before closing ( besides Taylor Schupp.. get more help for Pete’s sake) and stop communicating only BY EMAIL. This is OUTRAGEOUS. I’m paying for customer service from Lennar.. not to respond to 10,000 emails every day. I work too and no ONE has time for this lack of customer service and communication. Call your BUYERS.. put some heart back into it Lennar.. you will lose to a smaller builder due to your clinical experience in buying a home. I am already having issues with the Association and the neighbors just doing whatever they want in this new neighborhood that is still under massive development. You are not making this customer friendly for people due to the poor communication and rude responses from the Association ..Mary Breedlove however has stepped in to assist and has been very helpful and supportive after I lobbied several complaints. Please don’t have people move in with our wireless service or cable.. I am still livid over that debacle when we moved in. Our neighbors said they had gone weeks without cable or Wi fi.. cmon, get it together! You can do better Lennar. ... More

Lennar doesn't give any option while building, e.g. extension of kitchen, or patio cover, storage extension(if there is room for extension) even I am willing to pay extra, so not very impressive but accept it whatever they provide.

Second time home builder, first with Lennar. We knew we were going to be limited with the ‘upgrades’ with our new Lennar home, so we presumed it would help simplify and enhance the quality of the build all that goes with it. Unfortunately that was not the case, Inspection processes and procedures were not good. I mentioned we’ve build a home before, however with our build with Lennar, I was repeatedly told that issues identified on the “punch-lists” were being addressed… only to find out they were not! I was simply lied to by the construction manager I was working with. As of the time of this writing, we are still working through those same ‘punch-list’ items…now having to go through the Lennar Warranty processes and procedures which makes our days very disruptive and inconvenient as a new homeowner. Communication was sub par when it came to closing in on our closing date. We essentially were left confused as to when and how the closing was going to happen. It was a ‘scramble’ at our closing. Proactive communication (even if its a call explaining when and how things will take place should be a priority. The only savior in this was our salesman. He went above and beyond to help us during our challenges. Overall, I would come to expect more from a company/brand such as Lennar. I will defiantly be telling our ‘tales’ of this experience to others. ... More

There have been quite a few workmanship issues but with the speed at which they are putting up houses, it's not surprising. Thank God for the 1 year warranty. Going to get as much fixed as I find

Beginning the day you buy if you have a problem with something such as an unused appliance it has to go through a complicated warranty process. The warranty process made me produce confidential closing papers to prove I, not Lennar owned the appliance. I had issues with two appliances on day 1.

The salesperson could have been more friendly and accommodating. It felt very unwelcoming. The construction manager we had went out with pregnancy complications twice. Both times, no one followed up on her jobs. We were left hanging having no idea why she wasn’t returning phone calls. I think someone should follow up with clients when their construction manager is out more than 2 days.

Lack of flexibility to make minor changes to things as simple as the color of wall paint was frustrating. Bathroom fixtures didn’t match drawer pulls, ceilings were not painted, etc.

The townhome is a quick build, no frills, very basic shower heads and the plastic toilets lids, single paint on walls, carpet has no pad very cheap carpet, with tack strip that was not nailed down properly and walking in the house with socks my feet get picked, sloppy trim work and texture finish

We identified some workmanship issues and also noticed that some of the front yart plants were dead during the walk-through session. We were disappointed that the dead plants were not replaced as it was promised and some workmanship defects were not fixed.

Everyone I have spoken to had a bad experience with Lennar, that is a bad coincidence. "The builders try to get away with short cuts and hide things". "If you do not get your own third party inspector then your home will be put together with staples" is what I was told by an existing neighbors when viewing homes and speaking to other home owners in the neighborhood. I got a great deal on the house that is the only reason I bought it, I couldn't pass it up. The area, the builder, had nothing to do with it. I don't have anything to say about Lennar, because I wasn't worried about how they treated me, I don't need to make friends, I was concerned about the home and made sure they did it right. ... More

The whole experience was not at easy as i though.

We had a pretty good experience. We have purchased from Lennar before so we were better at advocating for ourselves this time. With any home builders you always want to have the product independently inspected and the issues on the punch list completed before you sign off and go to closing.

I like the home, but we were bad informed by sales department, if we knew the up coming development we might wait a couple months to select the location we preferred, we asked about those future homes, and we were told no development was in the near future, but just a month in the home and the whole site is developed and now we are going to be 30 years desiring to be on a different site, I don’t know if they really didn’t have the information, but that information is critical at the time of making decisions, we even are recommending multiple friends and some of them told us that they were not building more single family homes but now we Have 8 of them being built around us. I just want to complain about this. ... More

Lennar makes some beautiful homes at a variety of price points which is great. I also like how when you see a model it is (for the most part anyway) "what you see is what you get". The people that we have encountered have been very friendly and helpful. There were a lot of great incentives and flexibility in going from one selected model to another. So there is, indeed, a lot of "good". As with anything, any place, any person, any company, there are also some "concerns". For much, it seems that the build was "whatever the minimum regulation requires we will do" instead of "what is the best we can do". For example, the HVAC. Instead of drawing air from the outside and doing a relatively minimal adjustment at build to create the tubing from the furnace to the outside, it is, instead, drawing air from the inside which has made the house have some significant, significant humidity issues which we the customer had to pay to fix. I am concerned about the leveling of the ground - our front, side and backyards all have craters that seem to be deteiorating even more. Though there is a good of "what you see is what you get", there is also a challenge in that these builders can't make even the slightest changes. If their plans call for a staircase in precisely a certain spot, even if because of the level of the garage v ground and that staircase literally runs between two bays of the garage preventing one from parking two cars in a three-car garage, they won't change and move the staircase over just six inches. So we were faced having to fix this - at our expense. Some builders will let you add electric outlets and pick where you want them; this builder won't. We had to add some outlets - at our expense. The house was not wired for wired-Cable. So there was A LOT of GOOD. There was also some CHALLENGES in only doing the "minimal" when it came to regulation, construction, customer requests, etc. ... More

First time moving into new construction. Lots of cutting corners being discovered as we live here, not all seen in final walk through. Moved in with very dirty floors(along with caulk and paint). Scratches on refrigerator, sink and counter tops. Lots of additional construction going on around us so we began with dirty windows and screens. Fighting ants and spiders inside.

They are building homes at a high volume and the home had a number of issues that were ultimately addressed prior to closing and even after. They tried to cut some corners and some issues were found after closing. They do follow up but you just have to be very thorough in the closing process. The home layout and design is very good and the location is excellent. I would likely have bought from them again at the end of the day.

All was fine leading up to purchase.Once purchased, your just another number. Slow response to issues. In my case, main issue was quartz counter, peaked at main joint, said it was normal. Interior paint is very cheap. One wipe and your removing paint. Sliding glass lock mechanism is too hard to even open. Hung my own window treatments, nothing is square. Cheap appliances, refrigerator has no capacity. All in all, cheaply built home.

Michael did an amazing job with getting the ball rolling, and the staff at the title office were amazing. I had some challenges with the finance team, they were disjointed and that was overall frustrating. Dislikes: the model home does not match what I bought. I was told I would be buying the exact same product, I was okay with that. However, the home I purchased had some significant downgrades (living room does not have a tray ceiling, bedrooms does not have ceiling fans, cabinets does not have pull knobs, no crown molding, back door does not have blinds, toilets are not sealed, flooring was totally different). HOA: Cost is extremely high, there are no amenities in the community. ... More

We had quite few issues with our build, the workmanship was poor in several areas. . From Garage Flooring to Drywalls. The buying process was also bit clunky. Despite having the "high tech" communication tools, it was still not as smooth as it could have been. Overall. It has been average quality of build and process. Nothing really wow'ed or impressed us. This was our 4th time purchasing New Construction, so are familiar with process. So, our feedback is just "ok" could have been worse. But we have seen much better build and process as well. The quality and after build service/support... only time will tell ... More

The mortgage experience was not great. Didn't listen or pay attention to detail given

Too many delays, too many expectations not met

Multiple issues when I moved in but after communicating with lennar they scheduled people to come fix the issues. Paint left on floors, lights, door frames, screen door was broke also kitchen cabinet was broke.

There have been multiple issues with the home that have needed repair or to be addressed. Prior to closing customer care was very responsive. Since closing the responsiveness has gone significantly downhill. Also that I continue to find issues related to the quality of the craftsmanship of the home that demonstrate sloppiness in the building has been concerning. The insulation for noise and weather is great. The community is well taken care of.

We had a James who was a great person to work with here in Florida. He was very responsive. Even when they moved him from us to someone else. He would still answer and or resolve any issues. As for the home itself keep in mind that what you see as a demo is not what you are getting. I was told we were being upgraded to quartz from granite. Only thing is was the thinnest quartz I have ever seen. So much so that I went to several countertop shops and was told they would not sell me such a thin slab due to concerns with quartz getting damaged. That leads me to think if they took a short cut on something you can see what other short cuts did they make that you can't see. Would I buy from Lennar again? Maybe but I would want a more detailed list of items being added to the home so you know exactly what you are buying. ... More