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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21921 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21921 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Satisfied for the amount

  • Anonymous
  • Verified Homebuyer
  • December 07, 2022
  • Seguin, TX

Read everything that is given to you. Ask plenty of questions before you decide to buy. The walk in initial experience was awesome. The realtor was amazing. However, the most stressful time was the closing. The process was very confusing, stressful and extremely hard to get answers when you need them.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Not trust worthy

  • Rosemarie G.
  • Verified Homebuyer
  • December 06, 2022
  • Ocala, FL

I went into the first time homebuilding experience with an open mind and trust that what I was told I was getting in my new home was true. Turns out that some pretty important things that I expected to have in my home were taken away without Lennar telling me. They took both bath tubs out of my house and was told that it is a 55+ community and elderly people don’t want bath tubs…well I’m 60 I’m not elderly and elderly people have grandchildren and dogs to bathe then I come to find out that the models with three bathrooms have at least 1 tub in their house! This was extremely upsetting for ...

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 4

Review

  • Anonymous
  • Verified Homebuyer
  • December 06, 2022
  • Fort Worth, TX

trouble with multiple areas of purchasing this home. Still waiting for some warranty issues to be fixed after weeks of communicating and waiting. Communication is not the greatest. Overall, it’s a beautiful home. We are grateful overall. But there have been multiple issues.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Experience was not Great

  • Melvin H.
  • Verified Homebuyer
  • December 06, 2022
  • Little River, SC

The Builder needs to slow down and get the home’s completed with more time spent on Quality. Standard building practices like installing gutters Having a new Home With a microwave vented by a filter internally makes no sense whatsoever when it can simply vented out the wall. These are just two samples of what we now have to pay for which should be standard features. Concrete workmanship very poor. Fresh air ventilation and damper was never connected. Do it right the first time.

Lennar responded:
Hello Melvin, thank you for your review. We are sorry to hear your experience was not great. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 3

Slow process and they push their mortgage and insurance.

  • Gregory B.
  • Verified Homebuyer
  • December 06, 2022
  • Westfield, IN

Time frame almost 14 months from signing contract to closing was much too long for basic cookie cutter house. We were first to choose lot in section open for sales, however most of our neighbors closed and moved in before us.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 5

Citrine 3Roots

  • Lori L.
  • Verified Homebuyer
  • December 06, 2022
  • San Diego, CA

The sales team is amazing always willing to go above and beyond to help. Shoutout to Ryan. In addition, the help with all questions have been outstanding. Well done to the team in Citrine - San Diego - class act.

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 5

Poor Customer Service and Follow Through

  • Richard C.
  • Verified Homebuyer
  • December 06, 2022
  • Ave Maria, FL

Closing delayed three times because house was not ready for occupancy. Punch list items promised were not completed. Still do not have water hook up to refrigerator two months after closing. Poor workmanship and no follow through on quality of work by construction superintendent. Disconnect in communication between sales team and construction team. Given our experience, would not buy another Lennar home.

Lennar responded:
Good morning Richard, and thank you for your review. We are sorry to hear you experienced poor customer service and follow-through. Please contact us with details of any outstanding issues so we can follow up with the local team. Send us a message at CorporateCustomerCare@Lennar.com - Lennar Customer Care.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Auburn Estates home in Cicero, In.

  • Anonymous
  • Verified Homebuyer
  • December 06, 2022
  • Cicero, IN

Location of home and floor plan well liked and met our needs. Quality and workmanship was disappointing and expected better. The people at Lennar were responsive and worked to address a few issues encountered and made things right. We had higher standards than the contractors used for some of the work performed, but do understand supply and resource shortages played a major role into some of the problems. All builders are experiencing this problem. Overall, we like the home and satisfied with resolutions.

Total Score 4


Quality 2

Trustworthiness 4

Responsiveness 5

Thomas

  • Thomas S.
  • Verified Homebuyer
  • December 06, 2022
  • Punta Gorda, FL

Austin was a very good project manager. Easy to get a hold of when we needed answers. Over all experience was a 10

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Poor and Disappointing Home Quality

  • Anonymous
  • Verified Homebuyer
  • December 06, 2022
  • Fayetteville, GA

We're previously owned a Lennar home in Southern California. Pride was very apparent in the quality and workmanship provided in our Southern California home. However, here in Fayetteville, Georgia we're very disappointed regarding the workmanship in the home. Every time I think about the cost of the high cost of home and the cheap paint, the sloppy unfinished sealing in the molding, the visible cracks in the corners and cracks in the crown molding; as well as the floating tiles in the floor which crackle when you step on them makes me sick to my stomach. We've purchased 5 new homes in our ...

Lennar responded:
Hello and thank you for writing this review. We want to apologize for the frustrations you have experienced with the quality of your new home and for the lack of communication from our teams. If there is still anything outstanding in which we could provide some follow-up, please send us a note at corporatecustomercare@lennar.com so we can follow up. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

Not so good

  • Michael K.
  • Verified Homebuyer
  • December 06, 2022
  • San Diego, CA

Poor plumbing installation with 2 showers leaking on Day 1. Windows on first floor breaking after 1 month, cause uncertain. Bad experience with blinds/shutter installation from the Design Center vendor.

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 4

Good Purchase but Some Issues

  • Anonymous
  • Verified Homebuyer
  • December 06, 2022
  • San Antonio, TX

They were really helpful in person but communication online was rough and the house workmanship had a lot of issues

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 3

I wouldn’t buy another Lennar home.

  • Anonymous
  • Verified Homebuyer
  • December 06, 2022
  • Princeton, TX

Since we closed we had major plumbing issues and our dishwasher broke the other day. We have lived here for 1 month. I don’t t trust Lennar workmanship at all after hearing neighbors issues and online reviews on Lennar homes. I have anxiety living in a Lennar home due to poor warranty time frames and craftsmanship on the home. The price was ok I don’t think this home was worth $265,000 but we had to move so we took it. I do love the elementary school and amenities. It’s a beautiful neighborhood I’m just very confused on how small the streets are. It’s made for one vehicle at a time if ...

Total Score 3


Quality 1

Trustworthiness 1

Responsiveness 3

The Good, the Bad, & the Ugly

  • Anonymous
  • Verified Homebuyer
  • December 06, 2022
  • Ocala, FL

This review is like A Tale of Two Cities. It was the best of times, it was the worst of times. The sales, purchasing, financing, closing and everything else that dealt this the finance/management/updates was fantastic. Everything to do with the construction, construction management, and resolving issues on site was absolutely horrible. The craftsmanship was horrible. It feels like the home was put together over a weekend. The flooring, cabinetry, dry wall, and painting were all done in such a rush and there are still countless issues that still haven't been resolved. Appliances weren't ...

Total Score 4


Quality 1

Trustworthiness 3

Responsiveness 1

Rich and Jennifer

  • The F.
  • Verified Homebuyer
  • December 06, 2022
  • Sparks, NV

Jennifer was fantastic. Always there to help us. She advocated on our behalf more than once. We had a terrible experience with the dishwasher. It never worked properly and had to finally 6 weeks later be replaced. I felt Rich did not help as much as he should have. I did not want to blow up before I got the result I needed. Customer Care was not very helpful

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 2

Great help from Lennar Team.

  • Srinivasulu S.
  • Verified Homebuyer
  • December 06, 2022
  • Fuquay Varina, NC

Excellent support from David, Debby, Matt and Jason.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Wilber

  • Wilber D.
  • Verified Homebuyer
  • December 06, 2022
  • Angleton, TX

Excenlent company to work with . They trying to work with you to get your dream home.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Great Experience

  • Katheryn D.
  • Verified Homebuyer
  • December 06, 2022
  • Wake Forest, NC

Lennar is great to work with!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good quality and workmanship. Pleasant employees

  • Donald A.
  • Verified Homebuyer
  • December 06, 2022
  • Victoria, MN

Good value, caring and professional. Would recommend to home buyers!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Only care about closing homes not quality.

  • Timm C.
  • Verified Homebuyer
  • December 06, 2022
  • Land O' Lakes, FL

I went in to this experience with Lennar with an open mind even though I read many bad reviews. In the beginning it was good and everything was progressing nicely. Then it hit dates changed multiple times which led to us being homeless for some time. Then we finally closed and it was evident that there was no detail to attention but we were promised it would be taken care quickly. Now two months in and I believe I have set the record for warranty ticket which the majority of them are not resolved. In short I will never but another Lennar home if I have a choice.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Good

  • Stephen K.
  • Verified Homebuyer
  • December 06, 2022
  • Desert Hot Springs, CA

This is a very good experience to buy a new home with Lenner, the sale person and mortgage officer Wes helpful and knowledgeable, it makes the whole process very smooth and easy. Lenner is quite a reputable company and responsible for all the mistakes they made very reasonable. Stephen

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall not the best experience (2nd time going through this with Lennar Texas)

  • Sahil G.
  • Verified Homebuyer
  • December 06, 2022
  • San Antonio, TX

My home was delivered to me 5/almost 6 months late based on the initial expected completion date. Original completion date was mid May and the home actually was completed at the end of October. This has caused several issues for myself, I had to bring in my own cleaning services because paint marks were left on the floors and cabinets throughout the house. When completion dates would get changed no one would notify me and when I would ask why it is getting delayed, I wouldn't get answers for days at a time.

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 2

Very bad experience with Lennar Builders/Sales person

  • Anonymous
  • Verified Homebuyer
  • December 06, 2022
  • Riverview, FL

Quality of workmanship and materials are very poor. After an initial evaluation of the home, issues were notified ahead of time. The builder manager agreed to solve the issues and by surprise, the manager changed the mind and didn’t complete any updates as requested. After spending several thousands, I had to close with many defects in the home. Lennar didn’t complete the initial walkthrough issues identified and after two months of the closing, they haven’t fixed all issues. Also, more issues have been identified with several tiles issues (hallow tiles/different shades through the home and ...

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

The best customer service. 2nd time buying from them

  • Rueben D.
  • Verified Homebuyer
  • December 06, 2022
  • Menifee, CA

I was able to complete this purchase without taking much time off of work as possible and I was always confident in my purchase because this is the second home I’ve purchased from them. Top notch quality and labor as I inspected the house weekly and customer service that can’t be Beat. You’ll find your forever home here

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Getting punch list done in a timely manner

  • John K.
  • Verified Homebuyer
  • December 06, 2022
  • Punta Gorda, FL

More communication from realer and builder would be helpful

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 2

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