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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21918 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21918 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Lazyness on craftmenship around whole house

  • Dalton F.
  • Verified Homebuyer
  • November 29, 2022
  • San Antonio, TX

If you want Lennar to go the extra mile just know they won’t. They will find the easy cheap way to put a house up. They used scraps for siding. Wall outlets are not symmetrical/ set properly light switches will be placed on random wall behind doors “that’s just how the electrical was ran”. Plaster/ paint looks rough all around the house. During walking through with construction manager we were instructed to place blue tape on issues that needed to be fixed. and during final walk we had to point out random spots that weren’t fixed. The spots we retapped and still moved in to multiple ...

Total Score 3


Quality 1

Trustworthiness 2

Responsiveness 3

The worst home buying experience - complete lack of quality

  • Amie W.
  • Verified Homebuyer
  • November 29, 2022
  • Mooresville, NC

When I walk into my home I am sad every day. The poor quality of this home can be seen in every wall, ceiling and floor.

Lennar responded:
Good morning Amie, thank you for your comments. We appreciate the feedback and are sorry you feel a complete lack of quality in your home. If there is anything outstanding in which we could provide some follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Lack of plan

  • Javier D.
  • Verified Homebuyer
  • November 29, 2022
  • Davenport, FL

The full process is a pain, from the sales agent, unresponsive, to the closing. I still have some unresolved issues. Only the two o three people in the CUstomer Service area, like Mr Delgado, communicated with me and tried to solve some major issues

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

Terrible

  • Sonia H.
  • Verified Homebuyer
  • November 29, 2022
  • Saint Cloud, FL

Would not recommend a Lennar home to anyone. Sales associate to building supervisor were absolutely horrid. I arrived to my house after closing with front door lock improperly installed so I was unable to lock my front door. Was asked to just stay with it unlocked for one night. Frame or door was full of holes from whoever tried to install previously. After hours of waiting lock was fixed by neighbor. Front door and sliding door left open so home was very dusty and dirty. Sales associate, angie, stated someone would come clean. Never did. Building supervisor stated that I was being ...

Lennar responded:
Thank you Sonia for your feedback and for sharing your experience with us. We want to offer our sincerest apologies for the inconvenience this may have caused. If you would like us to review any outstanding items, please send a message to us at corporatecustomercare@lennar.com. Thank you.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 3

Home Buying Experience was horrible

  • Kurt W.
  • Verified Homebuyer
  • November 29, 2022
  • Oswego, IL

The whole Lennar home buying experience was horrible. I would not recommend Lennar to any of my friends. If I wouldn't have lost so much money, I would have backed out of buying the home. From the start I was lied to about things and promise things that never happened. There are so many issues I came across from purchase agreement to roof leaking after moving in. So, in the end total disappointment from start to finish I would rate a zero on trustworthiness if I could

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 1

Overall satisfactory experience. Responsive to issues.

  • James R.
  • Verified Homebuyer
  • November 29, 2022
  • Westfield, IN

Overall good experience. Utility information provided but could have been better explanation at closing or a one piece handout as to what to do and who to contact. Workmanship satisfactory with responsiveness to issues very good.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

I'm leaving in the house like you leaving in the construction when remodeling house they are not coming to complete the punch list is missing and they pass already since we are here almost 3 months so that's pretty bad not recommended to anyone leave a mo

  • Anonymous
  • Verified Homebuyer
  • November 28, 2022
  • Meridian, ID

I'm moving and thinking the brand new house will be nice but it's a kind of male night we can expressing out the ceiling is cracked my wall of the bathrooms they cut it open to fix the leaking and they still not coming to fix the drywall and the doors lighting door frame has been cracked they told us to come and going to fix it and then come to fix it in the bathroom is missing the GF I supposed to be going each bathrooms is not been there in the showers was a little need touch up and they never come to do yet and then the floor they cut out of the vent and they say they was going to come in ...

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 1

Not woth it.

  • Myron W.
  • Verified Homebuyer
  • November 28, 2022
  • Summerville, SC

After all the headache, not worth it.

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

Review

  • Xiaowei Y.
  • Verified Homebuyer
  • November 28, 2022
  • Jurupa Valley, CA

Fast to build the house and good quality inside of house. Workers are very responsive and friendly.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Put off for life from buying Lennar new build again

  • Darren W.
  • Verified Homebuyer
  • November 27, 2022
  • Mooresville, NC

Issue 1 - making people blind bid on a house and using supply chain as an excuse Issue 2 - custom build house where you have no say in what goes into house Issue 3 - cheap materials used, paint etc. Issue 4 - electrical issues Positive - Jeremy. Very helpful with updates during the building process Positive - Becca. Very helpful with the multiple warranty fixes

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 4

BEWARE! BEWARE! Go somewhere else

  • Diana R.
  • Verified Homebuyer
  • November 25, 2022
  • New Braunfels, TX

Apply your hard earned money somewhere else. Voss Farms Lennar is built on nothing but shortcuts, the contractors are not overseen. They do what and how they want. I would have though that Lennar would oversee someone building under their name. From start to finish everything was presented in a misleading way. You will not find out till after you close and do not even get me started on the homeowners association, or the solar contractor that you are forced to use.. BEWARE, BEWARE, BEWARE

Lennar responded:
Hi Diana, thank you for your comments. We are sorry to hear about your experience. If there are any outstanding issues we can help address, please send a message to us at corporatecustomercare@lennar.com. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Love the home

  • Rehn K.
  • Verified Homebuyer
  • November 24, 2022
  • New Caney, TX

Love the sales experience, love the home, loved closing even, but what is the purpose of doing 2 walk-throughs if the majority of the stuff on the list is not taken care of? If we could have waited to do closing, then I would have cancelled the closing until all of the punch list items were complete. Now I am wondering if those things will ever get done...For what we paid for the house, there should not be all the issues still left to correct. This is our 2nd Lennar home and this experience has not been a great one. This house was WAY more than our 1st one and we were treated better on ...

Total Score 5


Quality 3

Trustworthiness 3

Responsiveness 4

Worst home buying experience of my life!

  • Lillian R.
  • Verified Homebuyer
  • November 24, 2022
  • Saint Cloud, FL

Lennar takes no pride in assuring craftsmanship in their home building. During my NHO walk through, in every room throughout the home, there was drywall, painting, and baseboards that were damaged, in need of repairs/repaint and/or replaced. Closet doors are stained with dirty hand prints from installers not wearing cloves or washing their hands. Floor grout was not cleaned properly, making the floors appear to look dirty and dingy, not to mention poorly grouted with holes or gaps throughout. The drywall throughout the home, was poorly cut and installed leaving gaps of almost a 1/4" along ...

Lennar responded:
Hi Lillian, thank you for sharing your comments about your new home. We are sorry for the difficulties you've described. Please send a message with details about any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Looks good overall, needs attention to finer details.

  • Jesse C.
  • Verified Homebuyer
  • November 23, 2022
  • Huntsville, AL

First time home buyer. I chose my own realtor and mortgage company instead of what was offered by Lennar, and I'm glad I did. Their preferred lender was not very responsive when I tried to get pre-approval. Estimated completion for the house was relatively on target (2 week push back). My realtor had to press regularly to get updates from Lennar, which did get better towards completion. Inspections were on time and everything was ready at the final walk. All discrepancies were addressed, but more flaws and quality issues were discovered after closing. The house was not cleaned very well. Door ...

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 5

Over priced for this area and this quality of home.

  • Stanley C.
  • Verified Homebuyer
  • November 23, 2022
  • Whitestown, IN

A little over pricedper square foot, but we are on a golf course. Major issues with our address not being recognized by anyone! No deliveries could find us. We can’t change addresses because no websites recognize our new address. I have met some very nice neighbors on the upside.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 2

Would never recommend buying with Lennar

  • Clayton S.
  • Verified Homebuyer
  • November 23, 2022
  • Inman, SC

Our experience with Lennar has been terrible. There was very poor communication throughout the entire building process. When issues would come up, blame would be cast on other members within Lennar with no sense of accountability. The work within the house was lazy. Our walkthrough with the warranty manager was the worst customer service we have ever had to deal with. We received many excuses that any issues were not real problems. We were told "well this is not a million dollar house." We continue to have to fight with Lennar for standing water and drainage issues in our yard that is being ...

Lennar responded:
Hi Clayton, thank you for writing this review. We want to apologize for the frustrations you have experienced with the quality of your new home and communication with our teams. Please send us details to anything outstanding in which we could provide some follow-up, send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Maximina

  • Maximina T.
  • Verified Homebuyer
  • November 23, 2022
  • Henderson, NV

Very accommodating in the process of buying the house

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Disappointing experience

  • Silvestre G.
  • Verified Homebuyer
  • November 23, 2022
  • Summerville, SC

Overall, it has been a disappointing experience working with Lennar. We brought up multiple concerns during the construction process that were not addressed in a timely basis. As a result, closing was pushed back because they couldn’t get a CO issued. They fired their superintendent and we a new the week before the closing. To date, (almost two months post close) there are still a number of unaddressed issues on their “promise to fix” list.

Total Score 3


Quality 4

Trustworthiness 2

Responsiveness 2

Ms.

  • Anonymous
  • Verified Homebuyer
  • November 23, 2022
  • Brownsburg, IN

Experience staff very knowledgeable. Contractor manager kept me informed on the process. There's still touch up that needs to be done but overall it's a decent community to live in.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Terrible customer service

  • Curtis W.
  • Verified Homebuyer
  • November 22, 2022
  • Foley, AL

Looking for the right adjective here. To say my wife and I are Disappointed just doesn’t describe how defeated we feel after waiting 10 months for our home to be built. From the lip service we received from our sales Rep (Les), who did not represent our interest at all. which led to my closing date being delayed sixty days and homes that started construction after our being finished before ours. To the poor craftsmanship that after closing 60 days ago, we are still waiting for resolution on issues to include replacing my flooring that was not square and kitchen cabinets that are damaged ...

Lennar responded:
Hello Curtis, and thank you for sharing your feedback. We are sorry to hear you are disappointed with your new home. Please send a message to us at corporatecustomercare@lennar.com with your address, and details of anything outstanding so we can review for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Loving Our New Home!

  • Jeffrey L.
  • Verified Homebuyer
  • November 22, 2022
  • Westfield, IN

From start to finish we’ve had a great experience with Lennar. Our salesperson and construction manager did an excellent job keeping us up to date on the progress of our home. Prior to closing we met twice with the construction manager to make sure any construction or quality issues were addressed. A few follow up issues came up after we moved in and Lennar was quick to correct them (and followed up to make sure we were satisfied ). We’ve been in our new home for about a month and a half and so far things couldn’t have gone better.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

So many issues

  • Ryan F.
  • Verified Homebuyer
  • November 22, 2022
  • Riverview, FL

Washing machine when on the spin cycle bangs the side The Dishwasher started smoking on the first use. The floors in the master bedroom squeaks very loudly as if it’s an old house. Paint on the carpet and tiles was told they be back to clean up. Of course no one came.

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

Bad

  • Anonymous
  • Verified Homebuyer
  • November 22, 2022
  • Littleton, CO

Very bad especially sales person and construction manager. They need professional trainings how to deal and satisfy customers.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Take your time

  • Anonymous
  • Verified Homebuyer
  • November 22, 2022
  • Westfield, IN

Make sure when you walk through , you take your time.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Horrible- Di not purchase from Lennar

  • Tina T.
  • Verified Homebuyer
  • November 22, 2022
  • Gresham, OR

Customer services after purchase is horrible. There's alot of issues with the new home. Submitted request only for Lennar to deny. Issues not resolved. -drainage issues -hvac issues -plumbing issues

Total Score 5


Quality 1

Trustworthiness 1

Responsiveness 1

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