Lennar Reviews

Sales staff, construction manager and warranty rep have been great. Lennar Mortgage is the worst home finance company I've ever worked with...and I work in real estate so I've seen A LOT for comparison. Trust me, their incentive to use them isn't worth the hassle. The time I spent using them cost me hours I could have used to make 3x the dollar amount they offered via incentives. When they were "Eagle Home Mortgage" their service was top notch, that has drastically changed. Hands down, this was the most disorganized, apathetic and unprofessional team I have EVER had the displeasure of working with for such an important process. Even after we closed I was still receiving emails indicating we had paperwork to complete so the closing could be scheduled. Absolute garbage! ... More

The builder was great they did great work and were very helpful. But the Lennar lender was terrible they always give us the runaround they never answer the phone and when we ask questions they gave me bad answers or wrong ones. We went through three different agents and at the end of everything two weeks before we were to close on our house they said there could be a chance we can’t go to closing and get the house and they didn’t know why they said sometimes ( it just happens).

Poor concrete work to many items unfinished on closing front office and financing good

We're happy with our home, however for the price we paid we feel like the workmanship and the materials are not top of the line.

Check the work constantly, every detail

Upgrades not available. This would have made the experience better.

Overall we're really happy with our new home. But there seems to be a huge rush to build as quickly as possible so there were problems initially that were difficult to resolve.

Covid shortages seemed to affect some of the quality. Shortages on certain building items have shown up with the make-ups not fitting properly etc. They attempt to correct but product shortages continue and have hampered them.

We purchased 2 coach homes. Looks like Material cost inflation from the deposit date until closing on the 2nd property is resulting in using lower quality appliances ( dishwasher, etc) and dropping accessories such a ceiling fans, medicine cabinets, etc.

fast and easy process. finish work is awful. We have wavy walls, trim doesn't match up, the corners of every wall look horrible and drywall screws popping out everywhere.

Always somebody else issue, sales made it sound so easy but no coordination between sales and outside vendors.even mortgage had similar issues.

Excellence sales department and great help from Construction post closing supervisor

I wish the sales associate would have spent more time going over all options. There are things that looking back I would have done a few more options. Also the quality of workmanship on the house is subpar at best. I worked in the construction field for close to 20 years and would never have left a finished project look the way it did. You may want to take a look at the subcontractors you use and their quality control. If I could redo this whole buying process I probably wouldn't have used Lennar. The only good thing I have experienced is helpfulness of your customer care representative for my area. Nick has been absolutely amazing with helping me get things fixed on my house. ... More

From feces left on door handles due to materials left in pipes flooding my new home, to urine stained “brand new” toilets, and even sour urine smelling “brand new” AC, my first 90 days was far from a great experience. Customer service did what they could, yet I was lied to by the construction staff and ALL these issues should have never existed. I highly doubt Lennar will use this survey review or even reach out to me.

Overall, we’re very happy with our home and the neighborhood that was created by Lennar. We are especially happy with the layout & design and the comfort of our home. However, some of the features describe to us during the purchasing process turned out not to be true, i.e., light fixtures and smart home support. The biggest disappointment is the landscape drainage and the grading of our lot which Lennar refuses to correct potentially leaving us with problems in the future.

In our experience, you have to be diligent about following up on any service requests because they’ll easily be forgotten by the Lennar representatives. It’s best to maintain all records in the form of pictures, emails, and text.

there big amazing homes ,but it seems like they rush threw them.

While the home is decent, it's important to remember you're not buying a custom home. You can ask for things, but the answer will always be no. The welcome meeting on purchase day was a horrible experience. We walked in on a red carpet, but it was just for show; it certainly wasn't followed through in words or actions. The beginning of the welcome meeting was the reps bombarding us with a list of don't do this and don't do that. There was no celebration or positive experience. The date of our closing was changed multiple times and wasn't always communicated to us, and the sales guy made promises that he had no authority to make. ... More

Our sales contact, Kaleigh was great!! Jim, our lead contractor was very responsive too.

Working with the customer service rep to fix certain things in the house was a difficult process. Communication was lacking, follow through was poor, and there was no one else to call at corporate to get help; were were stuck. Lennar builds a nice product, but our customer service experience at the end was not that great.

There is a lot of little things that were over looked at by the builder. There should be better paint all around the house.

Buying a home is rewarding the experience was not but we had anticipated with the lender

Lending section is lacking in many respects

I know there are delays due to COVID but that cannot be a legitimate excuse for everything. I am happy with the structure itself, but there has been no resolution to some issues that were going to be taken care of immediately. No followthrough.

My wife and I have not closed on our new house yet. There have been multiple delays with our closing