Lennar Reviews

This is our second Lennar home. That's why we came to them. The quality of the workmanship is not as good as it used to be. We felt that everything was rushed. Maybe they had deadlines to meet. The closing was another disaster. Very impersonal. Again pushy to get it done by a certain date. Wouldn't accept we wanted to wait even though we gave them a substantial deposit.

First I would like to say that Tish was very helpful! We were scheduled to close escrow on Thursday 5/02/24. That has been our scheduled closing date for almost two months. Well that didn't happen. We didn't close escrow yesterday and we did not get and do not have access to our house as of this morning Friday 5/03. I had a lot of things scheduled for our house this morning that I had to scramble to reschedule. We signed all of our loan documents on Tuesday 5/01 and Lennar Title received our closing funds on Tuesday 5/01 as well. My wife and I are pretty easy going people and we both are very understanding that things happen. The main issue here was the major lack of communication during this entire process, especially over the last few days as we are getting ready to close escrow. This is our first house that we are purchasing and were expecting a much more pleasant experience. The lack of communication has been an issue during the entire process dating all the way back to when I first inquired about the home. We were just sitting around waiting to receive a call, text, or email giving us instructions on how to enter our new home because it is now officially ours. Had I not reached out to anyone I would have had no idea what was going on and that we were not going to be given access to our new home yesterday. I was also given false information. I sent a email at 9am on our closing date to get an idea on when we will be given access to our new house and I was told that everything was sent over to the County recorder and once you guys received confirmation from the county we will be given access to our new home. We continued to follow up yesterday via email and were told they were still waiting on confirmation from the county. At 4:45pm I called Lennar Title and was told that nothing was ever sent to the county because they have not received the final sign off from the builder. So I didn't find out that we were not going to get access to our new home until 4:45pm on the day that we supposed to close escrow and I wouldn't have even found out unless I picked up the phone and called! I never received a call from anyone at least giving me a heads up stating that they were still waiting to receive the final sign off from the builder. I didn't know what or who to believe anymore. I just feel like there was a lot of finger pointing during this entire process and no one is willing to take any accountability. I can go on and on but I am not going to. ... More

Lennar is a middle entry level home. The craftsmanship is poor, the materials are lower quality and they are non apologetic for the lack of quality. Their favorite line when you look at the poor paint jobs on doors, door frames, trim, etc is "stand six feet in front of it with normal lighting conditions and if you can't see the imperfection from there......well then it doesn't exist". If their subcontractors damage the trim while doing their job they don't replace the trim......they put bondo on it and repaint it. The problem is when you sand MDF is doesn't take a paint job the same way. Oh well. ... More

The buying process with agent was great. It’s when things were not up to standards and you get no help it’s the problem. We still have a damaged bathroom we can not use. The build is sloppy and there’s a lot of things that look like they were rushed. Cutting corners. The sales part was good but not sure I would buy another Lennar again.

Getting issues corrected after we moved in was a real hassle. There are too many people to deal with. One person says they will take care of something and drops the ball. Another says to file a report on line with Lennar. All in all you waste your time waiting for people who never show up!!

Took a lot of short cuts in building and didn’t pay attention to details in some areas.

I experienced multiple issues with the workmanship and quality of my newly built home; there were nails in the carpet, the paint job was poor, the garage door was derailed, the entry door from the garage into the home was dented, my electric front door lock was damaged, and the carpet on parts of my staircase was loose.

Did not care for one of the Lennar Mortgage folks. Rick was very abrupt every time I had to speak with him. Always trying to talk past me and really did not listen to what I had to say. He tried making me get a loan for $10,000 more than what I needed. The only reason I stayed with them was because the rate they offered compared to other lenders.

I believe the walkthroughs are more for show than making all corrections. The major items were handled but the "minor" items that are more cosmetic are really not addressed.

Buying sight unseen is scary enough yet we were pleased with the overall outcome. Disappointed that we could not make changes AT ALL. Changes that would have not cost the builder extra but will now be extra for us. Our 2nd Sr Loan Processor was very difficult to deal with.. She almost broke the deal for us… Communication was difficult… I have sent emails after move in, no response!!!

Good people. House meets code but that's about it.

My experience in purchasing Skyborne unit was a mix of satisfaction and frustration. While the overall quality of the house was satisfactory, there were several areas where improvements could have been made to enhance customer satisfaction. One of the minor yet notable issues was the placement of the garbage disposal button under the sink. It seemed like a small inconvenience at first, but in practice, it became an annoyance in daily use. Simple adjustments in its placement could have significantly improved the user experience. Another aspect that could have been better was the provision of extra doors for the bathroom. Adding an additional door would have provided more privacy and convenience, especially for larger households. Additionally, the lack of extra space for storage in the bathroom was a missed opportunity. Incorporating more storage solutions would have been appreciated and made the space more functional. One major disappointment was the absence of an EV charger, despite the recommendation to install solar panels. This oversight was particularly frustrating as it left us unable to fully utilize our environmentally friendly energy source. It's essential for builders to consider the complete package when making such recommendations to consumers. Furthermore, the placement of the AC compressor right outside the living room, directly under the water pipe, was a significant oversight. During rainy weather, water pouring down from the pipe posed a risk to the compressor and created potential safety hazards. This could have been easily avoided with better planning and consideration of placement. Overall, while the house met our basic requirements, there were missed opportunities for improvement that could have elevated the overall experience. With a little more attention to detail and consideration for customer needs, the buying experience could have been much more satisfying. ... More

Lennar is an average builder in terms of quality of workmanship in my opinion. A large portion of our wood trim is marred, damaged, isn’t smooth, etc…. I expect more on a newly built home at a high price point. They did fix a big sewer issue at the last minute, though reluctantly, but did not want to push out our close date even though we were agreeable to moving out the close date. I’m sure it was the end of the sales quarter and they didn’t want to push that money into another quarter. Overall, the buiider does respond to some repairs needed, and it’s a nice house. But, I expected better quality of workmanship. Do NOT use Lennar Mortgage though! We had the worst experience we’ve ever had with a mortgage company. They have very poor communication and said one of us couldn’t be on the loan because it would be easier that way. Easier for her, but not best for us. They also never really answered questions clearly and had months to get documentation from us that was only requested from us on the actual day of closing. Very unprofessional and unethical. ... More

Lennar has very unhappy buyers.The problems can be solved easily as most people here have the same problem with the same people. I have been a project manager for the last 30 years and none of the staff I have met would work for me.There is one exception,Mike Bell.Mike is professional and gets things done.He follows up after job is scheduled.You need to hire more like him

This is a first home buying experience. There were issues all along the way. Thank god we had a realtor that was with us every step of the way. Feel there needs more communication. All in all, we are happy with our purchase.

I think there are some basic things that needed to be included in these homes that Lennar does not. I think glass shower doors and maybe ceiling fans should be the basics in homes in Texas. I also think the team that builds the homes could use a little more supervision I won’t get into that. Other than that the homes are nice which they build more in other spaces affordable homes because all cities in Dfw need affordable homes not just in the outskirts.

Please give your new customers very concrete explanations about your portal very carefully. And no mistakes in handling documents.

The experience was ok. The communication from our loan officer and the representative to help us buy the home was absolutely terrible. Did not explain the process to us at all and our loan officer would randomly email us at night and tell us we had to have the email responded to by the next morning. We felt in the dark all the way up to the day we were buying the house. We had no idea how much money we needed for closing and it was a very stressful time. Lost quite a few nights of sleep over stressing over our purchase. The builder and warranty lady were a pleasure to work with. But the loan officer and representative were terrible. Not very responsive or great with communication. ... More

Buying this home started exciting but at the end there were no sparks. Closing process was rushed, lender required documents right at the time it was requested. It felt like I had to drop everything I was doing to provide them with what they needed. During the last walk through; day of closing things that were found incomplete/needing fixing/touch up by hired and Kenner inspector were not completed. Vendors were still coming through the house trying to fix things so that closing could take place. Just very rushed. Then had to drive to the appointment to sign closing paperwork. Many things that were supposed to be explained prior to signing were not explained, numbers were different. Didn’t even get the celebratory experience of pictures and whatever else that typically takes place when closing. It really wasn’t an enjoyable experience. At this point have not moved in as there are things that are still need to be done before officially moving in. ... More

Good parts: great floor plan and house is functional. Bad parts: lots of finishing defects that don’t get fixed right away. Then you have to deal with crappy customer service. Example: bad paint job on exterior fascia - someone came to fix and used the wrong paint color - how does that happen? Example: During the final walk, we marked dozens of problems to be fixed with masking tape. Only the documented major problems were addressed and all of our tape was removed without resolution. I like the house, we just don’t like having to deal with all of the issues that came with it. I think a lot of this could have been mitigated with better quality control. ... More

They had us go sign papers across town during an ice storm knowing full well that it wouldn’t record because the trades had not been able get to the house to fix the blue tape issues due to the weather. The next day we were supposed to have our final walk through. I emailed them that morning at 9:00 am asking if it was going to happen at 11:00 because the weather was still bad. No response. We drove to the house to find no one there. They informed us while we were sitting out front of the house it wasn’t going to happen so our move was delayed a week. I had to reschedule the pod delivery and movers and had to pay extra fees. When we asked Lennar to cover those fees the consulted their legal dept and in the contract it says they can reschedule with reasonable notice. Apparently same day notice is reasonable, so they didn’t cover the extra costs. The fighting with them and their lack of communication ruined the excitement of being able to move into our now home. ... More

The condition at closing was as is from the walkthrough. Blue tapes were removed without item taken care off. Issues had to be repeated numerous times prior to it being taken care off even when documented. The space to the attic and in between floor was painted shut..now either a knife or something must be use to cut out in order to assess the location. At the end, Tyler had to work on resolving most of the issues on his own in order to close. Closing was pushed by a week. I have purchased Lennar homes in the past, however this house will be my last.

Our sales rep Karina was super helpful and respectful she was there to answer any of our questions that we had. The title guys were also very nice and helpful the walk through goat of our home was a horrible experience being first time home buyer Scott the one who led the buyer walk was pushy punching the home himself instead of attending our needs and concerns on the home. But Karina was there to ease our minds and help us get through that obstacle to continue with the purchasing process. Big shout out to Karina.

Make sure the house key is properly rekeyed before they hand over, they don’t care much once the closing is done. They focus on selling new homes only all the time.

Interior paint not well done. The house at closing was not clean. There was trash and building materials in the garage at closing. I had dispose of trash and building materials just to park in the garage. Lennar could do better but it doesn’t seem like they care.