Lennar Reviews

We’ve only been here a short time but so far we like the experience. The best thing about the community are the neighbors. We all want to enjoy our time here and everyone is trying to make that happen. Not much is open yet, but the community garden has been a great experience. We’re looking forward to the clubhouse being completed and activities set up. We’ve had some issues with our house, such as cracked sidewalks, sloppy workmanship, and “smart” technology, but hopefully those things will be corrected. Communication with management is an issue as well.

I’m am very happy with my home and the team over at Lennar all were wonderful!

Kristin was amazing from start to finish when it came to my loan and Jon and Lincoln were super supportive and a amazing to work with. I really appreciated all the communication

Lennar has been great to work with. Candace was so helpful through the home selection process and Mike has been beyond helpful with everything since moving in. We are so happy with our experience and our new home!

When we moved in there were 15 pages of items to be done in the home whether they be paint or touchups or wall issue or lights. I wish we would’ve had someone review the home before the first walk-through that would’ve saved not only on pages but on things to be done that were left before closing which usually is about five days approximately from the walk-through. Even though we are in a different time where everybody doesn’t come on time I would’ve appreciated a walk-through before my closing that had less pages of things to do . I am still dealing with some issues the response for some of those issues have been great by the Lennar Care team but I still have a couple pending and I closed in June and we are in August now . ... More

Ali, our sales consultant was very professional as were our mortgage and title representatives However, our pre close and post close walk throughs were apparently a waste of time. We closed over 6 weeks ago and still have simple paint and electrical issues that have not been addressed and our backyard is so poorly graded that we can’t use it because it is soggy and muddy.

It was a great experience. We are really happy

I requested for appraisal two weeks before closing they never disclosed until the day before closing. Lennar disclosed low appraisal just the day before closing and asked me to pay the difference or to walk out leaving the pre advance paid. Very bad experience overall

Mass produced homes Not bad considering responded to most issues quickly.

Not only was my house incomplete, but the work that was done was very poor quality. I was told workers would be back to complete the construction and never showed. My roof leaked and ruined a bedroom the second night I was here. I’m still trying to get repairs a month later. Absolutely horrible experience so far!!!!!

My experience with Diane and Jennifer who were my loan officers was a nightmare, as I had to explain several times a day over a period of over 4 months for my documents and loan processing. I had to settle for quarter point higher rate due to their delay in rate lock. The build quality left a few things to be finished like garage footboard, and finish quality of cabinets and windows, design of mater bedroom. Though Heather did her best to deliver the home it had a handful of deficiencies and poor inspection of HVAC and appliances. Overall our experience was average with much to be desired for a townhome that cost over 1/2 million. ... More

If you read the reviews for Lennar they are mixed to be sure. Either very satisfied or extremely disappointed. I'm somewhere in the middle. My sales associate was great. The home is tasteful, but the build quality is only slightly above average. The house was overpriced, but isn't everything today. But for half a million dollars I would have expected more attention to detail as well as respect. Lennar Title and Lennar Mortgage should be avoided; they're snakes. Lennar Mortgage especially. Lennar credited me $10,000 even though I didn't use Lennar Mortgage due to their refusal to help me initially and then dropping the ball late in the game. Unfortunately, Lennar Title withdraw the $10k credit THREE HOURS before closing with no explanation; see you in court. Lennar delivered my home with dead, haphazardly, and poorly installed sod. Their justification, "this is what to expect when you buy a Ford instead of a Ferrari." We almost walked away from the closing, but they had us trapped. During rain showers our (as well as my neighbors) back yard is a river. I regret not buying from D.R. Horton. ... More

Our family's experience with Lennar, unfortunately, has been TERRIBLE. Lennar has completely ridden a hot market wave to take advantage of buyers and gotten away with poor quality finishing and broken promises. The home buying experience. We bought a home in Apex that was completed and closed almost 6 months after original closing date. When talking to the sales team given all the implications this delay had on our family, instead of listening, acknowledging impact of the delay, they took cero responsibility and blamed suppliers for their broken commitments. And yes, we understand the supply chain crisis impacted everyone, but knowing this was a critical time, with 2 years of pandemic to have adjusted to the crisis, Lennar did very little to stay ahead of the challenges. Very poor planning and professionalism to handle complexity. In our convo with the sales manager (John), a guy completely clueless, after the convo I really kept asking my wife how is he even qualified for the job. John agreed to follow up on a few points we had sincerely expected they could support, and instead of responding to these points on time how you would expect, almost a month later he responds to them, after multiple follow ups, and his response practically quotes the contract and how they are in no obligation to meet our request. He was right, but my point is, they didn't even try, ignoring and maybe even believing they had no responsibility. clueless. And this is not all, and probably an error we committed, but still something Lennar Sales team should have advised on. There is a sight triangle that goes through our property. As a first time buyer I didn't even know this was a thing, but the issue was, it was never really advised. Their sales team, could have taken a moment to inform this was the case and its implications, but it was completely omitted from their sales pitch. Closing At closing, the home was far from ready. They made a list of promises of things to fix. And it's been 2 months now and the list has not been completed. We've had to contest everything, because they don't show a genuine interest in helping and completing the job. If there was anything agreed upon by their construction manager, be assured that the post-sales team doesn't really care. They'll want you to have evidence because their word doesn't really count. Of course we should have known this, and even with evidence it's been challenging to get them to accept responsibility over their commitments. The home We've been shocked by the poor quality in terms of finishing for a single family home in Apex done by Lennar. They really don't care and expect their customers to simply be ok with it because the market favors the builder. Going up the stairs in our home, if you see underneath the rail, which you can if you are going up the stairs, the job seems done by children that are playing arts and crafts and not by professionals. The holes done for the rails are all uneven, no consistency, really done favoring speed vs a job well done. I've sent them pictures of how it should be and they said they could not do it that way, so you can't do it right? Overall, having the opportunity again, or hypothetically turning back time, I would never buy a house with Lennar. ... More

The overall experience was pretty good. There was a lack of response and “weekly” updates as it got closer to my house being finished, the expectations set in the beginning were that updates would be more frequent the closer we got to the finish line. The first walk thru was very thorough. Some issues found in the second walk thru(siding falling off my house), fridge not being level, took over a month to get fixed and it took submitting several tickets to the customer service department. The customer care rep I have now is very responsive and after I got in touch with the siding company, they had my issue fixed in a couple of days. Overall, I love my house. A few things I would change are the paint and carpet. Everything that touches the wall makes a mark and the carpet is starting to come up in the doorways. The pool in the community is still not finished(I started this journey in august 2021) and looks like it will be great for about 10 children when it is completed next summer. It is quite small, not what the advertisements brag about when you first pull in. ... More

Although Lennar homes aren’t totally custom there are many options and finishes one can choose from. Great workmanship and consistent weekly communication throughout the building process. We love our home!

Easy, friendly process. Would recommend to family and friends.

Our sales agent, Julie L. and walk through guide, Jamie, were terrific. They responded to our questions and concerns pretty quickly, considering how busy they got. The construction material for walls, standard tiles, and standard floors are Ok. I was surprised but not shocked to find they use 1/4 inch drywall. But so far, we don't hear our neighbors, so the insulation is decent. However, the Lennar escrow company is a huge pain. They were slow to provide requested standard docs (like disclosures or insurance policies) to our lender -- our loan officer had to ask (emails & phone calls) at least 5 times over the course of 2-3 weeks. But the escrow company wanted loan docs in 1 (one) day when we were still in the process of getting paperwork signed and/or submitted. Admittedly, the underwriters needed at least 1 day to respond. LENNAR'S ESCROW COMPANY gets tons of complaints -- especially by buyers who use their own mortgage lenders! So keep that in mind. Post-closing: We found problems with the dryer and oven. Lennar told us to deal with GE ourselves for the dryer, but did send electricians to fix the oven light. ... More

I was asked to close on the house that was not ready, i was told that everything would be fixed within a couple days however after two months the house is still not ready as multiple issues reminds unsolved and no one at Lennar homes will give me a straight answer or timeline.

The experience is real bad,first the sales person woman was rude ,after complaining to her supervisor it became good. The loan officer lady Rachel Davies is real pain and very rude. After closing the house we observed multiple issues.including door and cabinet needs to be replaced and it is almost 45 days still the doors and cabinets not replaced. Over all it is a very bad experience with Lennar.

Overall experience was great. Home completed on time and very happy with the work The only issue I had was, when I chose an outside lender ( instead of lennar mortgage) because there was significant difference in the rates offered, I felt a retaliatory attitude which made my whole home buoyant experience less than 5 star.

We have purchased several new homes from different builders. The quality of our Metro Walk condo is the best of all.

The process during our walk through before closing was very rushed therefore not being able to catch things that needed to be addressed. Now that we have moved in there are still things that weren’t done correctly and remain poorly done.

This is the 3rd New home I’ve purchased in the past 20 years. As a Military Veteran this was by far the worst attention to detail home I have owned. Wall outlets not all equal, carpets were dirty and full of saw dust. Professional cleaning not done. Walls have curves, windows not equal widths, air vents not in an enclosed bathroom, no air vent at the top of stairs where there’s a window. Pretty much these construction managers are slapping these homes together and not ensuring every detail is correct. For a $500K home, I expected better. Definitely not my forever home. Will look to a new builder when that time comes. ... More

WE HAVE JUST SOME INTERIOR DETAILS THAT WE NEED TO FIXED BUT OTHERWISE EVERYTHING LOOKS GOOD WITH THE HOUSE THANKS LENNAR AND TEAM

Great help and. Super on site assistance