Lennar Reviews

I closed on my home and a couple months later, several repairs have not been taken care of despite multiple communication with various staff who basically bounce you around.

The home I got was absolutely not ready even 4 days before the closing date, and even after closing there were a bunch of details to iron out, garage door wouldn’t open, poor paint job, huge stains on the floor. Lack of coordination since at no point was I given a key or code to enter my home, and was never told where to get the mail keys

I was waiting for this review to come to my email because I have a lot to say about Lennar. First off, during the building process we noticed that there was a "water leak" that was seeping and noticeable in our drywall. Lennar said not to worry and did nothing but touch it up with paint. The craftsmanship around the edges on doors and walls is very poor especially with the fact that it is a BRAND NEW home for the price we are paying. During construction we were told that we were not allowed to come see the progress on our home without a lennar employee, We scheduled a visit 3 times with our sales person to come out with us and NOT a single time did they follow through with that and we walked our home alone. Lastly, we were just supposed to have our 30 day paint touch up meeting with the customer cares team. I had to take off of work for this day to make sure someone was home. No one ever showed up to my home and I was very disappointed in this because I made time for them, but they never have made time for me. I will do my paint touch ups myself. I would never buy a used or new lennar home again and will never reccomend lennar to a friend. If I could put 0 stars on some ratings, I would. ... More

One should talk to some longer term homeowners to get a good sense of the Lennar building and buying experience. Communication on the closing date was truly lacking and if we didn't call we wouldn't know. The attention to detail of the inside final product didn't show much attention to detail by the people performing it. Their stable of subcontractors do not pay attention to the details that new home buyer expects for the price being paid. Follow up since closing with the warranty group has been satisfactory to date. Sometimes we have had the same group in more than once. We are getting through that phase now slowly but surely. ... More

Double check and get items repaired and/or fixed prior to closing.

The home buying experience with Lennar was not great. We were left to ourselves for pretty much the entire process. On our orientation our Lennar Representative was kind and provided a lot of information but we were never welcomed on site to receive our keys. We were told to just pick up the keys in the lockbox outside our house. It was very impersonal. We did not feel cared or valued. To make matters worse, we have struggled with appliances, paint, carpet issues, and dry wall. Our fridge was installed incorrectly and we were unable to use the water dispenser until two weeks after move in. Our oven still does not work and we have lived in the house for a month without using the oven even once. Carpeting in the owners suite closet with installed without padding and painting on baseboards underneath cabinets was not completed entirely. For the price of the home and this being a Lennar home known to have prestigious background, I have been greatly disappointed. ... More

Very easy to deal with. Ronnie was our sales rep and she was awesome.

I felt I wasn't fairly treated.

Rafael was the most horrible salesman ever. He wasn't attentive to our needs at all and we felt left out during the process of getting our loan.

The worst experience one can have, bought this house for more than $1M and the quality of the house is extremely low. The customer service and warranty services are disaster, vendors takes months and months to even address the issues those have posted even prior to closing the escrow. I have purchased houses through other builders and I could see a big difference in the quality. If you can't make it right in the first place then at least try to be customer obsession and insisting on the higher standard but providing great customer service to make it out as warranties. Call me if you really wanna to know more to improve ... More

Most of the process with Lennar was reasonable, but my closing was rushed as the home was not actually ready for the scheduled closing. In fact during the final walkthrough on the day of closing they had still not installed appliances. Because everything was not quite ready for closing the final punchlist had about 50 items that needed to be addressed. After closing it has been a challenge getting the contractors to complete the items. It is now 2 months after closing, and more than half the list has still not been addressed. Of the items completed many of them I just decided to take care of myself since it seems nearly impossible to get some of the contractors out to finish up. ... More

Great service all around from start to finish

Not responsive to issues and ignores problems

Not a good experience. Can’t really be trusted

Not a happy experience for my first new home.

It was fine with the process, except at the closing escrow, it was kind of disapointed due to 3 times and extended, was hectic and not our fault at all. The quality of materials not specified until now. The issues that we found after the second walk, not yet fixed.

I expected better quality from Lennar. Totally surprised at the finish product. Enough said!

Overall sales process was a chaotic experience including the walk thru process. Then after move-in, we uncovered many defects/poor quality workmanship. Management should help address reported issues in a timely manner. Lack of responsiveness from warranty/maintenance team.

Overall experience was OK. There was a huge delay in closing which was understandable because of the supply chain issues around 2021/2022. Quality and finishing is not the best, but not bad and the maintenance department is very responsive. The worst experience was with Lennar Mortgage, lots of mistakes and having to resubmit documents and until a week before closing I had no idea how much my closing costs would be.

My experience of watching our home get built was unique. Living in another state causes stress but the team really wanted us to feel part of the process. By weekly receiving updated pics of our home was exciting from Jenn (she was the best and an asset to your company). As it was getting closer to the closing, and trying to get the numbers right, there were allot of concerns with things falling into place, but even with the biggest mountains the team (Julie, Brianne and NIchole) really did a great job making the closing happen on time. The only part of the experience that was stress was during the walk through with our CM, he seemed to want to rush us through, all though he said yes Ma'am and no problem I understand we will fix that. You could see he was frustrated that we wanted to see things working, like running water, a dryer that would heat up, molding around items, electrical outlet outside. He was polite, and these items that were of concern to us, should have been seen to anyone prior to the walk through. Overall, we are happy with the new home, yes there are things that need to be tweaked, but due to shortage of supplies that was out of the builder's control, it was a good process. ... More

Our purchase was marred by the end of the process. The walk through (via video) was impossible because so many things had not been completed (carpet not installed, appliances not in place, cabinet hardware not installed, no shower enclosure, heating and air not operational and so on). How does the builder expect a customer to close under those conditions? They should not. The closing was driven by the builder's fiscal quarter end and not the satisfactory completion of the unit. Something is wrong when they're still painting the interior even after closing. To satisfy shareholders in the short run while shortchanging the customer is a poor trade off. The builder's management should be ashamed. Furthermore, followup to punch list items has been poor. The builder's product isn't all bad, but customer satisfaction is clearly not a priority. Based on our experience I could not recommend the builder to others. It's too bad. Fundamentally they seem to be able to produce a decent product and a respectable value. In my opinion, the adage "penny wise and pound foolish" describes their business approach to the customer experience. ... More

Dave was great to work with during the buying process! Kobe did a great job ushering us into our home.

Other home buyers should be welcomed by a properly trained manager able to assess and answer the multiple issues that normally arises in the process of buying a new property. This manager should shield the buyer from everyone of the Lennar employees that have little to no training on how to deal with Customers. I suggest to start training Mr Jaime from the Closing Coordination.

We received the house late but when we did the inspection of the house everything was in good conditions and the points to be resolved were informed and were well attended. The customer service team is very efficient and our salesperson very committed

The sales process was fairly smooth. Only complaint would be sometimes felt left in the dark about what step was coming next. Should almost be provided a schedule. Even if you don't the know exact dates at least can prepare for what's next. In terms of the construction of the home. We knew this before buying. Lennar homes are built fast, cheaply build. No eye for craftsmanship. But you pay for what you get. Lennar homes tend to be on the cheaper end when compared to similar homes on the market.