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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21718 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21718 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Nice community

  • Nagendra M.
  • Verified HomeBuyer
  • September 27, 2022
  • South Elgin, IL

Buying experience and process was nice and smooth.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Shoddy Workmanship--Hurry Up and Get Out Mind Set--No Pride

  • Bernice O.
  • Verified HomeBuyer
  • September 27, 2022
  • Johns Island, SC

Globs of cement all over garage floor. Globs o f cement between garage floor and beginning of driveway and a 2 inch height difference between garage floor and driveway leading to myself and guests tripping (very dangerous). Hardware missing on door lock to back porch. Masterbath shower drain corroded with tile red and white plaster :(totally unsightly). Cement splattered all over trim of outside garage door and all along front of garage where floor meets driveway, etc. One thumbs up nice quality kitchen appliances.

Total Score 4


Quality 1

Trustworthiness 3

Responsiveness 1

The lay out and space

  • Albert J.
  • Verified HomeBuyer
  • September 27, 2022
  • Portland, OR

We love and enjoy the openness and space of the home.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Jeff was Awesome

  • John D.
  • Verified HomeBuyer
  • September 27, 2022
  • Jurupa Valley, CA

Although the closing procedure was stressful, Jeff our agent was awesome. He came through in the end. I would only tell the team of agents working in one office to work as a team. Jeff gave information to them when he was due out of town. They played like they knew nothing when we asked questions. We love Jeff.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Villa owner The Ranch At Orange Blossom

  • Anonymous
  • Verified HomeBuyer
  • September 27, 2022
  • Naples, FL

Construction began 9/9/21 moved into incomplete unfinished home 8/15/22 with assurances that quality control issues would be completed in a timely manner. Communication as to expectations has been none to weak today is 9/27/22 still have no bathroom mirrors or glass for an example. Stay calm be patient.

Total Score 4


Quality 2

Trustworthiness 3

Responsiveness 1

Buying, closing, initial small corrections were all prompt.

  • Ramesh R.
  • Verified HomeBuyer
  • September 27, 2022
  • San Diego, CA

Post handover I raised 2 tickets, but first followup call happened to know what the issue is. Post that when they will come is unknown

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Overall decent experience

  • Bryan E.
  • Verified HomeBuyer
  • September 27, 2022
  • Marietta, GA

My overall 3 star experience rating is based on my experience with the mortgage side of Lennar. Construction team and sales team were great.

Total Score 3


Quality 4

Trustworthiness 5

Responsiveness 5

We are happy with our house.

  • Anonymous
  • Verified HomeBuyer
  • September 27, 2022
  • Williamsburg, VA

We are happy with our house.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Easy, efficient, well thought out and very communicative.

  • Thomas J.
  • Verified HomeBuyer
  • September 27, 2022
  • Chanhassen, MN

The process of buying our home was easy and we were well informed along the way. Once in the home there were a few items that need fixing or touch up. Our expectations can be that we want perfection immediately but reality is that there will always be imperfections, however new is really nice!

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Tasks performed very badly (botched, ruined, defective, bungled or clumsy piece of work. Then takes too long to get it fix. It's a mess.

  • Heike M.
  • Verified HomeBuyer
  • September 27, 2022
  • Katy, TX

I bought a Lennar (New Home) in 2004 and had a very good experience, but this time we were disappointed. We chose the house because of the school. Our friends warned us about Lennar. We are still working to get all fixed from Lennar. A lot they just won't. While we closed on the house, they were still working at the home, and it seems like it never ends. In 2004, the house was finished, and we could move in right away after a few paint and grass fixes. This time, the walls are not even straight. We had some walls fixed already. I am tired of looking at all and wished I picked a different ...

Lennar responded:
Hi Heike, thank you for sharing your detailed review. We are sorry for any issues you have experienced with the quality of your new home, as well as any missing or incomplete finishes. If there are any items you would like us to follow-up on with the local team, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 2

Responsiveness 1

Poor follow up, it's been a frustrating experience. I have owned 6 houses and never had the issues I am having here at Lakewood National.

  • Robert Z.
  • Verified HomeBuyer
  • September 27, 2022
  • Lakewood Ranch, FL

The issues I saw during my walk through have not been address for the past 9 weeks. The Condo was dirty when we got here 2 weeks after our closing. Getting help through the Lennar warranty department now.

Lennar responded:
Hello Robert, and thank you for your feedback. We are happy to know you are getting help through the Lennar Warranty Department now. If there are any issues that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

Lennar at Huntersville, NC

  • Adarshakarantha R.
  • Verified HomeBuyer
  • September 27, 2022
  • Huntersville, NC

My Home buying experience with Lennar was great. They communicated well, very transparent about construction delays and accomadated our requests on finalizing the closing date.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Not very satisfied

  • Anonymous
  • Verified HomeBuyer
  • September 27, 2022
  • Bulverde, TX

The closing took so long that we rushed to move and once we were in the house we started to notice things we should not never have accepted. The walls paint has cracks almost in every room. And there is a kitchen cabinet damage. We felt like our need to move was so evident that they were not listening to our complaints. Also we were not told the internet cables were not in place. It is very important for people to know ahead of time to plan things out. We work from home and it was very inconvenient for the first weeks to find out what needed to be done temporarily.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 5

Frustrating and disappointing process. Not happy.

  • Anonymous
  • Verified HomeBuyer
  • September 27, 2022
  • Lakewood Ranch, FL

Extremely disappointed with the whole process. Our sales agent was NOT responsive - it would take days and multiple outreach for them to respond. And my house was not finished and had many things wrong with it when we closed. Now I’m dealing with all the work orders and it’s very inconvenient to juggle as we work full time. Would not buy from LENNAR again.

Lennar responded:
Hello and thank you for your comments. We are sorry to hear about the issues you describe with our sales team and the finishes of your new home. If there are any issues we can help address, please send a message to us at corporatecustomercare@lennar.com. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Great

  • Anonymous
  • Verified HomeBuyer
  • September 27, 2022
  • Parker, CO

All of the Mortgage and Finance people were very professional and helpful. Staff always followed up on my questions in. Very timely manner! It was a great home buying experience!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

DELAYS, DELAYS, DELAYS AND SOME MACHINES NOT WORKING PROPERLY...

  • Julio C.
  • Verified HomeBuyer
  • September 27, 2022
  • Lakewood Ranch, FL

DELAYS, DELAYS, DELAYS, AND SOME MACHINES NOT WORKING PROPERLY

Lennar responded:
Hello Julio, thank you for your feedback. We are sorry to hear you are having difficulties with your new home. If you would like us to review any outstanding items, please send a message to us at corporatecustomercare@lennar.com. Thank you.

Total Score 1


Quality 2

Trustworthiness 2

Responsiveness 1

Excellent

  • Venkatalakshminarasimha K.
  • Verified HomeBuyer
  • September 27, 2022
  • Mundelein, IL

We have excellent experience. As promised every thing inclusive, Lennar stood for the same. Thank you.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar experience

  • John M.
  • Verified HomeBuyer
  • September 27, 2022
  • Marysville, WA

Mortgage is one department that needs to be more open, consistent and concern about us, customers. Having our mortgage internally helped us to be on track with our timelines though. We moved with incomplete parts of the house, supply issues were noted from the builder. Overall, we still love our location and we had a smooth turnover and closing.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Kuriakose

  • Anonymous
  • Verified HomeBuyer
  • September 27, 2022
  • Saint Cloud, FL

Need to finish some of the work.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

Decent experience but can be better

  • Yaohui H.
  • Verified HomeBuyer
  • September 26, 2022
  • Lake Forest, CA

Our seles coordinator, Julie, was great, she made syre we were comfortable with the entire process. But after we moved in, we noticed that some of our neighbors who got the keys later than us were given better service and welcome "gifts". Whereas, we only receive a tote bag with the keys only. We also noticed they hired windows cleaning service when our neighbors get the keys, but our windows exterior were not cleaned when we move in.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

Things that we did not know was available and was going to be included in homes.There

  • Lawrence S.
  • Verified HomeBuyer
  • September 25, 2022
  • Henderson, NV

There help given to us to make us close when we wanted to. Having someone available to get information when needed. Having the house ready to close move in.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Decent

  • Ashiq I.
  • Verified HomeBuyer
  • September 24, 2022
  • North Plains, OR

Overall service was decent, price on the property is more than what it should be

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

unsatisfied

  • Anonymous
  • Verified HomeBuyer
  • September 23, 2022
  • Fresno, CA

Very unsatisfied with the quality of the house in general. Found many imperfections inside on out of the home, which we had the opportunity to addressed through Lennard's service request website. However, many of the imperfections have not been fixed two months after of being in the home and still no answer as when our request to fix these items will happened. I feel I am being ignored because I have made the request more than once. did not expect so many imperfections for being a new home and when asked Lennard to fix stuff they would only patch and covered the imperfections. The service ...

Lennar responded:
Hi, we appreciate your feedback and apologize for the frustrations you have experienced and outlined above due to quality issues and the responsiveness of the customer care team. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 0

Trustworthiness 0

Responsiveness 0

Jessie

  • Jessie W.
  • Verified HomeBuyer
  • September 23, 2022
  • Baytown, TX

My experience was a great one ! It was smooth as I transitioned from my old residence to my new one. Thank you so much.

Total Score 5


Quality 0

Trustworthiness 0

Responsiveness 0

Dr

  • Foluso O.
  • Verified HomeBuyer
  • September 22, 2022
  • Las Vegas, NV

Great experience and quality product.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

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