Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21918 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
experience
- Lara V.
- Verified Homebuyer
- October 19, 2022
- Orlando, FL
It was a really bad experience buying and doing the walk through of the house . House was not properly finished. Still pending a lot of things to be complete. Never answer phone calls or emails. They are in the business of making money and they are rushing the process and cutting corners. Complicating and making it worse for the homeowners
Lennar responded:
Hi Lara, thank you for writing this review. We are sorry to hear about the lack of follow up and your bad experience when buying your home. Please send us a message with details on outstanding issues in which we could provide some follow-up at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Closed Six Weeks Ago and Still Not Finished
- Anonymous
- Verified Homebuyer
- October 18, 2022
- Las Vegas, NV
The home is still incomplete, my exceptions list is still open, and it's been over a month and a half since I closed. It feels like the warranty period is really there so Lennar can finish the house. I have a dip in my floor and was told it's within tolerance so there's nothing they can do. There have been issues with paint, concrete, baseboards, and more just to name a few. Let's just say I'm disappointed with who I thought was ranked Las Vegas's number 1 homebuilder.
Lennar responded:
Hello and thank you for sharing your detailed review. We are very sorry for any issues you have experienced with the quality of your new home, as well as any missing or incomplete finishes. If there are any items you would like us to follow-up on with the local team, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Good and Satisfied
- Manoj P.
- Verified Homebuyer
- October 18, 2022
- Raleigh, NC
Home Buying with Lennar was good, their sales agents were always there when required. Since i was not a localite to the place i bought i had to rely on Lennar sales agents for my home. There are few things that could have been done better when it comes to materials and the way the appliances are put in, also since it was my first home i expected the sales agent to explain what are the postivies atleast to me to make sure i am not missing anything in my home.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
bad
- Anonymous
- Verified Homebuyer
- October 18, 2022
- Riverview, FL
several items in the home were breakable, poor quality of material, wirers were hooked together wrong, floors in upstairs bedroom make squeaky noises, poor!
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
Final Walk Thru
- Anonymous
- Verified Homebuyer
- October 18, 2022
- Fontana, CA
Just make sure when you do your final walk thru, you have an extra person with a good eye to catch the imperfections that you do not see.
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 5
We paid a high price with a horrible interest rate for low quality work. Walls and windows weren’t all painted, glue on floor, screens to small
- Krystle K.
- Verified Homebuyer
- October 18, 2022
- Wonder Lake, IL
We paid through the roof with a almost 6% interest rate for screens that are too small, glue on floors, carpet padding missing in some spots, toilet shoots out water when we flush, not all window sills were painted. They used cheap chalk paint to paint. Honestly this house is not worth what we paid. Not to mention I can’t do anything or it will void my warranty so when I call the builders they are never available. Second Lennar home and Incredibly disappointed. I will never have a build with them again.
Lennar responded:
Hi Krystle, Thank you for your feedback. We are sorry to hear about your experience. If you would like us to review any outstanding items, please send a message to us at corporatecustomercare@lennar.com. Thank you.
Total Score 1
Quality 2
Trustworthiness 3
Responsiveness 2
Homebuyer
- Joseph F.
- Verified Homebuyer
- October 18, 2022
- Land O' Lakes, FL
Still waiting for plenty of work to be done that is supposed to be under warranty. We closed on our home on Aug.29th,2022, and still not 1 issue has been taken care of. I will not be promoting Lennar to any of my family or friends. Under responses to issues it wouldn't let me leave zero stars so i had to put 1.
Lennar responded:
Hi Joseph and thank you for writing this review. We want to apologize for the frustrations you have experienced with the quality of your new home. If there is anything outstanding in which we could provide some follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
Not the Happy experience we expected
- Darren J.
- Verified Homebuyer
- October 18, 2022
- Punta Gorda, FL
My experience from start to competition was not experience I ever want again. When buying a home for 1/2 million dollars, You expect it to be finished before being pushed into closing. As for items not completed. Light in master toilet, Broken bricks summer kitchen wall, Electrical panel wrongly labeled to breakers,Handles on sliders taken from show home, master bathroom cabinets in wrong location. Still waiting for laundry cabinets 7 weeks in. I certainly would not recommend Lennar to others.
Lennar responded:
Hi Darren and thank you for this detailed review. We are sorry for the poor experience you have faced with your new home and the numerous issues you had to face in your first weeks of ownership. If there are any issues that you need our help getting addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
The builder was responsive and addressed all my issues immediately. My last Construction Manager was great. Sales Rep was great. My experience with Lender was not good at all..
- Ella D.
- Verified Homebuyer
- October 18, 2022
- Durham, NC
My experience with the Lennar Lender Rep was not good at all from beginning to end. Very poor communication and responsiveness, poor update related to my loan. Pushing automated emails was good enough for him, but communication was the worse experience I've had. The material used for the home fell short and the seller and construction manager did their best to address all issues. Quality of the material is not good, plastic fixtures, painting was subpar. The foundation of the home, flooring and space design seems solid so far. I expect some issues out of a new home, but wish for better ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 5
Unexpectedly dirty house at the time of sale.
- Larisa Z.
- Verified Homebuyer
- October 18, 2022
- Castle Rock, CO
House was very dirty at the time of sale. Many items were not finished. Still lots of trash under the deck. Basement was left unbelievably dirty. People were mopping the floor with dirty mops in front of us during final walk through. Lennar tries to rush in the sale of the house, but don’t really care about the quality. Really bad experience to say the least.
Lennar responded:
Thank you Larisa, we appreciate your feedback. We are sorry to hear about your experience. If you would like us to review any outstanding items, please send a message to us at corporatecustomercare@lennar.com.
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 2
Krzysztof Z.
- Anonymous
- Verified Homebuyer
- October 18, 2022
- Port Charlotte, FL
We bought our house in end of August 2022, still some things are unfinished. Hard to reach general contractor, hard to reach association. We are really disappointed.
Lennar responded:
Hello and thank you for your comments. We are sorry to hear you still have things in your home unfinished. If there are any issues we can help address, please send a detailed message with your. name and address to us at corporatecustomercare@lennar.com. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Hector
- Hector P.
- Verified Homebuyer
- October 18, 2022
- Portage, IN
To be honest, I want to say that the purchase process is very complicated, the assistance was not the most correct, the construction was not well checked before being delivered, which caused damage the first day of moving, the price was the market price
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 1
Disappointed... My first home buying.
- Kimberly H.
- Verified Homebuyer
- October 18, 2022
- Lanham, MD
My home-buying experience was not pleasant at all. Renee R who was in charge of closing was unprofessional and unresponsive. It was to the point where she was arguing with me in front of one of the other managers when I made the complaint. I am still missing pieces from the fixtures in my home and they did a poor job cleaning it. I did not enjoy my home-buying experience. It's a shame because I've sent fellow agents with their clients to Lennar which I thought so highly of. I have been in my home for less than 2 months and the dryer never worked. I had to call the manufacturer and they ...
Lennar responded:
Hi Kimberly and thank you for writing this review. We want to apologize for the frustrations you have experienced and outlined above due to quality issues and responsiveness of the closing and customer care team. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Poor workmanship, neglects the obvious defects in the house.
- Anonymous
- Verified Homebuyer
- October 18, 2022
- Lakewood Ranch, FL
Unfortunately, I do not have a good review regarding the home construction, which is full of problems and defects-- and the list is long. Some workers simply should not construct anyone's home. Customer service and warranty as well as sales is responsive and professional, so hopefully the defects and problems in construction will be taken care of afterwards. However, a new homeowner should not have to plead and stress about the multitude of problems in the new build in a new community.
Lennar responded:
Good afternoon and thank you for your kind words regarding customer service, warranty and sales associates. We appreciate the good and the bad feedback, and we apologize for any issues you might be having to deal with regarding the quality of your home. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 3
Responsiveness 5
False Promises and Commitments
- Ritu R.
- Verified Homebuyer
- October 18, 2022
- Covington, WA
Non trustworthy team. False commitments, non-responsive,
Lennar responded:
Hi Ritu, thank you for your review, we appreciate your feedback, and are sorry for your bad experience. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 1
Terrible
- Juan C.
- Verified Homebuyer
- October 18, 2022
- Land O' Lakes, FL
Just one word, the only good experience was the fantastic salesperson we had. Other than that everything else was and is hell. Construction is terrible, and warranty coverage is awful—very Bad Experience; the worst.
Lennar responded:
Good afternoon Juan, thank you for your feedback, we appreciate the positive and the not-so-positive as well. We are sorry to hear that you find the construction of your home and warranty coverage, terrible, please contact us with details if you would like us to follow up on any item or items. Send us a message at CorporateCustomerCare@Lennar.com - Lennar Customer Care.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Sean in the sales department was excellent!! I would rate him a 10 out of 10. He kept us in the loop the entire time during construction and notified us of any changes.
- Lauren B.
- Verified Homebuyer
- October 18, 2022
- Venice, FL
We closed on our home on August 30th with three pages of items that still needed to be done on our home. Now seven weeks later, we still have atleast 2 sheets of items still not complete. There has been very little follow up. I do work from home as an real estate appraiser and realtor, but I still have appointments and things I need to do. I have had to stay home atleast 10 days for people to come do things on my home. I have also had contractors knock on my door without any advance notice given at all. The post closing experience has been a disaster and a headache. The warranty department ...
Lennar responded:
Hi Lauren and thank you for your detailed review. We are sorry to hear the issues you have experienced and outlined above due to quality issues and responsiveness of the customer care team. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
Meh. Very cheaply made, but could be worse
- Anonymous
- Verified Homebuyer
- October 18, 2022
- Bremerton, WA
It is a beautiful house but it’s so cheaply made. The house was slapped together and I am spending 20+k on making things right. They don’t even seal tile, grout, or fencing. Paint job was terrible. Garage is unfinished. Have had recalled parts in our new house already. Hard to get anyone to respond and they act like concerns are an over reaction. Tell us those are minor things (yet those minor things cost a ton of money to fix and should be correct the first time when you’re paying 500k-1million+ for a house. Over all not worth the prices. It’ll make for a great rental home some day but def ...
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 2
A little disappointed
- Anonymous
- Verified Homebuyer
- October 18, 2022
- Covington, WA
We had issue with the nails/staple sticking out and that was promptly fix. However, we reported the issue about the garage door paint which is not properly painted and also the host being outside the gate for the back yard. They’re still Otis taking and we’re almost here for 2 months
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 2
A builder that don't care about building a quality home
- Tsu W.
- Verified Homebuyer
- October 18, 2022
- North Las Vegas, NV
I owned a new Lennar home before back in 2007 that's why i bought again with you Lennar, but now the quality is worst than a KB home. You can hear any conversations from 3 walls separations, meaning, 3 walls of sound proofing and still you can hear. When you flush the toilet and you can hear the water going down the pipes, windows were installed crooked. Use a level for god sake! touch up with pain all wrong shins, flat when it suppose to be glossy and glossy when it supposed to be white. The team that suppose to fix things takes days to reply and weeks to schedule. Even the toilet ...
Lennar responded:
Thank you Tsu for your detailed review and feedback. We apologize for the frustrations you have experienced and outlined above due to quality issues. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
First Time Home Buyer Nightmare
- Brianna B.
- Verified Homebuyer
- October 18, 2022
- Valencia, CA
I went into buying my first home with such excitement. After signing my papers and doing my first walk through of the home, i realized there were many repairs that needed to be done. Even then, i was still excited because i thought everything would be taken care of. As time went on and walk through after walk through, my excitement became less. The fixes were barely being done and i was being given the run around. After i received my keys, i kept submitting work orders. Shower drains were clogged by cement, bath tubs were cracked when installed, cabinets were installed and wood broke, ...
Lennar responded:
Hi Brianna, thank you for this detailed review. We are sorry for the poor experience you have faced with your new home and the numerous issues you had to face in your first months of ownership.We would like to help by following up with any issues that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com with details of your concerns.- Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
Not the best support from beginning to end from LENNER.
- Joan S.
- Verified Homebuyer
- October 18, 2022
- Carmel, IN
We all know how crazy the market is right now, but our experience wasn’t great from the sales room, to Lenner mortgage, all the way to closing. No support after closing either.. We love our home, the location is perfect and pricing was decent (taking into consideration what the world is going through). Definitely feels like a “Too big of a company” where they no longer focus on service standards.
Lennar responded:
Hi Joan, thank you for your review. We apologize for the frustrations you experienced during your home buying experience. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 1
namra
- Namra J.
- Verified Homebuyer
- October 18, 2022
- Bulverde, TX
it was the worst experirnce I have ever had in purchasing a home.I have bought homes before and nothing like this I felt intimidated, the mortgage people the escrow people seemed mot to know whst they were doing making me do thingd over andover No more lennar forme!!!
Lennar responded:
Hi Namra, thank you for your feedback. We are very sorry to hear about your experience with mortgage and escrow. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 2
Mr.
- Alexander M.
- Verified Homebuyer
- October 18, 2022
- Bensalem, PA
Poor craftsmanship ! I purchased a scratch and dent house.
Lennar responded:
Hi Alexander thank you for your review, we appreciate your feedback. If there are still remaining issues, we would like to know how we can assist you going forward, contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
I really don't want rate Lennar. I believe Lennar to fit for construction industry.
- Kannan C.
- Verified Homebuyer
- October 18, 2022
- Wesley Chapel, FL
I was forced to close before house was finished properly. I had 100 different issue while was forced to close my house. Still today I am having issue from Frame to Appliance. Lennar is to learn of What is Quality of workmanship, Trustworthiness, value for the price paid and responsiveness to issues. I think People created this survey should work on the quality assurance field.
Lennar responded:
Hello Kanan and thank you for responding to this survey. We are sorry for the poor experience you have faced with your new home. If there are still any issues that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
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