Lennar Reviews

Quality for the price on home finishes are very sub-par. The kitchen is overall the cheapest quality I’ve ever owned. When I questioned where the “pulls” were or how to open the drawers I was told it voids the warranty if they are installed. I’m also very disappointed my appliances did not work and at final walk thru I was told to call the helpline and it was “my problem” these brand new appliances are assigned to the home. Plastic inserts for shower and tub on a $700k home is a joke. Home Depot and Lowes which I consider low end products have nicer options than what comes with Lennar homes. The interior doors are all hallow not solid wood. The floors (which I understand now could have been upgraded, was cheap linoleum floor. Lastly I found from others in the neighborhood that their homes came with window coverings and that could have been included. It was never even offered. So if you truly want feedback this is the worst purchase I could have made. I only hope I don’t lose too much money when I sell it. Zero interest in ever buying another from this builder. ... More

Marcus, our sales rep, was great! We were a walk in and he showed us a floorplan which we really loved. He was attentive and knew exactly what we were working with and on the same page as far as pricing, lending, etc. With our approvals in place, we went into escrow. We did a home inspection, which we were basically rushed into because we were notified the Lennar Mortgage wanted to close a couple of weeks early (I'm guessing to meet end of month/quarter goals). We agreed because we just wanted to be on the same page as everyone and do what we needed to close the deal. We were promised that some of the items that weren't taken care of by closing would be taken care of such as missing cabinet shelf, concrete splatter on the walkway and driveway, an unfinished attic door, among other things. Once we received the keys, its as if they didn't care anymore. Our builder rep no longer returned any phone calls or text. I touched base with Marcus again and he was disappointed they left us hanging like that and just recommended I contact the warranty department and try to go that route. I've already done so and it has been a week since I've heard anything. My confidence level is low that they'll even get back to me. If you are thinking of buying with Lennar, I recommend holding the construction manager and building representatives accountable. Get their names and phone numbers and be proactive because they are likely too busy to contact you themselves. ... More

Like any large developer they find ways to cut costs and increase their profit margin. Some things to be aware of ... - Won't install blinds because they can't guarantee the drywall which will cost the buyer thousands of dollars - Won't install or recommend sprinkler installation - no fans or towel hangers so be prepared - tough to reach out to the vendors to get additional services. - sold my mortgage immediately after the sale was final. Good News story - good customer service and try to work with any issues. - want to assist and positive customer service

While our initial experience with Lennar's sales representatives was positive, the construction process quickly revealed significant shortcomings that left us deeply dissatisfied with our new home. Pros: Friendly Sales Team: The sales representatives were helpful and attentive during the initial stages of the home buying process. However, their involvement significantly decreased once construction began, leaving us feeling abandoned. Cons: Poor Communication and Lack of Transparency: Lennar failed to proactively inform us about critical milestones like the pre-drywall inspection. It felt like they intentionally avoided scheduling this crucial walkthrough, hoping we wouldn't ask for one. This lack of transparency created an atmosphere of distrust. Unacceptable Construction Management: The construction managers lacked basic people skills, making interactions frustrating and unproductive. Their dismissive attitude towards our concerns added to the overall stress of the building process. Missed Opportunities for Quality Control: Lennar refused to allow a "blue tape" walkthrough before closing, preventing us from identifying and addressing cosmetic defects. Their focus shifted solely to the warranty, which explicitly excludes cosmetic issues. This policy leaves homeowners stuck with flaws that should have been resolved before finalizing the purchase. Subpar Workmanship: We encountered numerous instances of subpar workmanship and questionable material choices. While Lennar was somewhat responsive to these issues, the overall quality of the construction fell far short of expectations. Late Introduction of the Home Buyer Concierge: The home buyer concierge, who is supposed to guide buyers through the process, was introduced far too late into the construction phase to be of any real assistance. This valuable resource should be integrated earlier to provide timely support and address concerns proactively. Overall: Our experience with Lennar was marred by poor communication, a lack of transparency, and a disregard for customer satisfaction. While the sales team was initially helpful, the subsequent construction process was riddled with frustration and disappointment. We would strongly caution prospective buyers to consider these issues before choosing Lennar as their builder. ... More

Was ok, i provided everything on my end. And just a bunch of waiting for myself, some questions were not really resolved just put on hold. I've been trying to contact my loan officer and others for current questions regarding final inspections but no one responses, or call backs.

1) Initially we booked lot but they changed it to another plot saying layout issue. they didnt give us option. literally forced us to take a the home which we didnt want. 2) no modification request was accepted

No fue lo esperado en la calidad de las persianas,y en el servicio de ajustarlas. La nevera, pintura del interior de la casa no es buena calidad. No fue lo q esperaba

Lennar overall is 3

Exterior stucco at many places looks sloppy, with holes, wire mesh exposed, stucco accumulating at bottom of walls. Base of garage wall, concrete lumpy, not a finished look like with other builder’s concrete base of garage wall. Shea Homes garage - base of wall looks smooth & finished. Lennar’s concrete base look so un-finished, not smooth - very poorly done. It’s s big difference how both look next to each other, in pic, when compared. Customer Care Service not easy to get repairs. A little difficult, many checks & inquiries as screening, before repairs to be done. Customer Service requests, when replied, need to include item short details, right next to request numbers, to make easier to refer to. ... More

We were excited to begin our next chapter, retirement, and move into our "forever" home. Now, we are questioning whether we made the right decision. Shortly after we signed the purchase agreement, we received a warm welcome from Lennar and a commitment that we would have an "exceptional experience." Up until the closing, we had a very good experience . . . they were accommodating in rescheduling the walk through and closing to meet our schedule, our loan officer was awesome, we were welcomed at the "Final Celebration Sign-Off" and we were assured us that the items we noted during that visit (including construction clean-up, replacement of a dead bush and tire tracks in the boulevard) would be taken care of in advance of closing. Unfortunately, while the construction clean-up was completed the day after we closed, a month or more after closing, we were still waiting to have things fixed that were called to their attention either before or right after closing and most every day after we moved in (in addition to the landscaping, a GCFI outlet that powered our Wi-Fi tripped continuously and we learned there was an issue with the wiring) and now, almost two months after closing, more issues pop up pretty much weekly, including a dryer receptacle that was mis wired (it's been fixed) and our front door that doesn't completely seal (waiting for it to be fixed after two visits already), among other items, that need to be repaired. The representatives that handle the warranty claims have been wonderful, they have no control over the quality of the construction and workmanship. While they are very gracious and it is a blessing to have a warranty, it is frustrating that we need to keep reaching out and take time from our days to wait for repairmen to arrive to make the repairs. I would think, with Lennar's experience, the quality control would be top-notch. Unfortunately, at least in our home, it seems to be missing. ... More

The home that I bought is gorgeous. I am a first time home buyer so I admit I do not know a lot about what to expect when buying a home. The experience of working with my lender was awful. I was signing things that he told me he would fix the mistakes later and then he tried to change my rate after we were locked in. I feel that even after buying my house people acted like I was a nuisance when I would text to get updates of scratched windows (which one of them is still scratched and I have heard nothing). Overall, the Lennar home is beautiful, but the customer service was lacking.

Lennar functional teams use different portals. You have to enroll each of them. Each portal looks different. It makes homebuyers confused. It is very hard to know what action you need take what docs you need to read. I have never experienced this type of digital chaos. Personally I love digital process to handle complicate real state. Lennar should use one portal to proceed selling, even prequalifying evaluation.

Blue taped items not fixed before move in. Plumbing full of gravel, caused dirty water to leak from toilet and submerge bathroom. Was initially given wrong keys and neighbor was given my keys. Garage was dented and refuse to fix Can hear neighbors talk through shared walls.

Very unpleased with how things turned out for what we paid. After close it became evident the craftsmanship in the molding in the “Designer Plus” package, the drywall work, and painting was not what I expected for the price we paid for the home. It’s evident Lennar is focused on turning and closing homes quickly and letting many of the details go by the wayside. If I could do it over again- I would pay more money for a smaller builder who cares about more than a buck.

While writing contract & Signing it, I clearly mentioned i am buying on my LLC and all parties agreed and signed. Just 5 days before closing, they said, we can not give you on LLC as per Lennar Policy, i need to authorize and title can be on LLC. Since only 5 Days left, i un willingly accepted. But then Just one hour before closing, they said i can't have title on LLC, What ....!!! this is how you guys deal with. Construction Quality: Pros: Good Quality Construction, i appreciate that. Cons: While closing walk through, we did identified minor things, they agreed to fix, but they did not fix. when i asked, since its closed, they had lot of procedure to follow up and the guy who agreed to fix not honoring his words. I wish i could have postponed the closing. ... More

I had a lot of issues with the house they promise everything was going to be fixed by the closing date, then a month after still issues. I understand you built a lot of houses at once but you can’t turn your back to quality and good finishes. This is my second lennar I don’t think I’ll have a third one

A few staff made the after purchase activities a traumatic and stressful situation. The house is okay but know the model houses are upgraded and made very nicely. Your house will not look the same and the quality of the work does not compare to the one provided to the model houses.

Well I have good and bad to say. 1. I was told my lot size was much bigger than the reality came to be. When I confronted them about this they just said they made a mistake and did nothing about it, they admitted their mistake. Two people within Lennar has admitted this error. 2. The area between the sidewalk and road has been in standing water since July 8 and it is now Sept. 9th. They finally started looking at the issue but it has not been solved. So guest coming to my home have to walk through standing water. 3. Other than the doorbell and sod around the road and driveway the home seems to been built well. 4. Other small issues has been handled timely. ( except front sod) 5. The people have been friendly. ... More

There were a few things that needed to be addressed after closing that was not taken care of after the final walk through, but it was not completed even after several follow ups. SMH.

Seller doesn’t care about you the second paperwork is signed. Lender is not very clear about the closing process. Triple and quadruple check the loan paperwork because there potentially are many mistakes in it that you will make decisions based upon then they change it and blame you for not noticing. They love to mention the purchase agreement you signed so make sure that is perfect before you sign. Over priced for the quality of the craftsmanship. Sod is put in haphazardly with many gaps. House was not very clean when turned over to me. Warranty is nice but it’s a negotiation when you make a claim. Ultimately the work gets done but there is a definite attempt to avoid it from lennar. ... More

It was an average experience the whole way through. Throughout the process plan to experience slow response time to questions you may have and since there are several people working with you it will take longer to find the right person to actually the question. Problems due get fixed and questions will get answered it just takes longer than expected. Interior and finishes are fair. You can tell some install and items were rushed and quality is not the best. Overall it is good price for the size of home.

Even though we did a walk through on the home most of the items on the list really didn’t get fixed. I’m pretty sure the paint in the home is only primer. You can not wipe down the walls at all or the “paint” wipes right off. The finish work in the home I would give 5/5. Most of the joints in the finish carpentry do not line up and nails holes are partially filled. Basically if I ever want to be able to wipe my walls clean if they get dirty I’m going to need to pay a painter to actually come in and use a quality paint that is able to be wiped off. Total overall experience unfortunately is 5/10 duec to the poor finish quality of the home. ... More

Door bell isn’t ringing, there is a power short in the master bedroom and bathroom that needs to be fixed . When I put in a warranty ticket it takes forever to get an answer .

House layout is perfect and also de location. But builder just made lots of silly mistakes. First and most biggest mistake was electrical breakers and wiring’s were badly installed so after two weeks of moving in power went off very 15-30 minutes. Second big mistake done by builder washer water hoses were installed wrong. Only hot water was coming in. Third mistake and as of today I am still waiting for a response of the builder; drawers and cabinet doors are cracking up and master bedroom bath drawers were in bad conditions since previous inspection and have not been replaced. Forth mistake the grass was not properly maintained and now after 30’days of me watering and trying to make it grow it is still turning yellow. There were other little things that also needed replacement but they were addressed rapidly. ... More

Overall, our experience with Lennar was subpar. The number of issues found during our inspection was alarming, but the worst part was the pushback from Lennar when it came to fixing or addressing these issues. I had to create a punch list and consistently follow up with the construction manager to ensure things were getting done. During the final walkthrough, numerous issues were discovered, yet I was assured that Lennar’s QA process would leave the house practically turn-key. Unfortunately, this was far from the truth. I even had to argue for a large section of drywall exposing the strike plate to be fixed and went around the neighborhood to gather proof that my house was the only one with this issue. Outlets were not installed at the same height, and I’m not sure there’s a single 90-degree corner in the entire house. Under the carpet, you can feel nails and debris as you walk. Every door’s trim is chewed up but simply covered with paint to hide the blemishes. The overall craftsmanship definitely needs to be reviewed. The only positive experience I’ve had in this entire process was with the sales agent, Mike, who unfortunately no longer works in this neighborhood, and my warranty representative, Martina. Martina has been working tirelessly to make things right when issues arise, and it’s clear she’s advocating for the homeowner rather than Lennar, which is a relief. I would not recommend Lennar to my family or friends. If you want to review some of the issues mentioned in this review, feel free to come by and I can point them out. Bring a level, laser, and speed square. ... More