Lennar Reviews

There was a lot of turnover of staff in the beginning which overall delayed our spot on the list to purchase. The floor model options were listed as options on all the paperwork, when it came down to being able to get a floor plan option they were no longer an option, specifically floor plan 2 converting the dining room to a suite. The cosmetic options were very limited (counters, backsplash, floor & window covers). The cabinetry is very cheaply made, definitely a low value. The home was built to be rushed, Lennar clearly focuses on quantity not quality. We had AC unit issues day 1 of move in. We have had electrical issues since day 1, the electrician even stated his crew did a poor job with grounding the lighting. Some items we pointed out during the walk through are still issues today. We have not heard any updates on when the garage doors will arrive. George is very friendly for the walk through being overly stating he could stop by later to quickly adjust/fix things if needed. Nobody ever mentioned that you have to submit a fix it ticket request via Lennar portal and wait several days/weeks for issues to get taken care of. We are still waiting on the electrician now that half our lights aren’t working in the house. Overall I would never buy or recommend a Lennar built property. ... More

The homes are nice. I feel like they are just slapped together though. The sales people were nice and helpful. The construction manager is amazing. The loan department is awful.

Working with Heather in sales was a great experience. She is helpful and prompt in her responses. We love the layout of our home and what it has to offer and feel that the overall construction is done well. However, the finish drywall and carpentry work leaves much to be desired. The work is the equivalent of a weekend DI wire not a professional builder. The accepted level of finish work shows the construction team’s lack of attention to detail.

The title company and loan portion of Lennar were better.

House is well-built structurally, but the finish (paint, drywall, etc.) is definitely sub-par. Sales personnel were great, as was the on-site construction manager, but it is evident that many of the actual workers were not very skilled and constantly pressed for production vs. quality.

Once we gave the final deposit, We could not reach our Lennar person, Alisa. Even on our closing, she was not at the condo to give us the keys as was stated to us. When I reached out, she said they had a new closing team and she was not informed. She never even stopped by the condo to apologize and wish us luck. The gentleman who did receive us was Arthur. Nothing but a salesman!! By that I mean he could have cared less about us. The sale was done and he could have cared less about what we said or how we felt. My wife and I both worked in retail and NEVER would have mistreated a customer as we have been. We are not people who want to complain, but what is right is right and wrong is wrong. ... More

Lennar Title is the absolute worst. No response before or after purchase. Forgot to notify my realtor about walk thru date changes. Walk thru is 1 hr - orientation only - no time to stop to look for problems or issues. Customer Care response is hit or miss. House is gorgeous, makes it easier to look past the scratched and dented appliances, the gouges in the granite, the plain glass windows in the bathrooms, the paint spatters all over the overpriced LVP flooring.

Post closing issues can be hard to address, set up appointments for, or have work orders finished correctly. Have to keep calling and reminding them about fixes.

Salesman threatened us. because we did not go with Lennar's preferred lender, which is owned by Lennar. Salesman stated in clear terms, if the lender we chose, a national mortgage company, was not ready at a moment's notice to close , Lennar would keep our deposit and sell the home elsewhere.

The sales office was amazing and always available. Once we were referred to the construction personnel, it was not always responded to in a timely matter. The quality of some of the work and products used were less than promised and when questioned met with a response of “ that is how it is done here”! The Lennar lender was slow in response and after closing we found an error in use of funds by attorney. The Lender advised us to solve the issue with the new lender once the loan is sold. Very frustrating, since everyone was paid for services they did incorrectly and after closing will not correct issue. They want us to fix their mistake with additional funds. Lennar had a good reputation on the west coast but it seems like a different story here. Due to Covid is a common excuse but I wonder if it is overused. We are generally satisfied with our home but the total experience was nothing special. ... More

I will start by saying I love the floorplan I chose. I am disappointed with unkept promises by agent. Lennar Mortgage was very stressful and changed the interest rate at the last minute. The quality of work - paint droppings on the floors and molding (did not use painters' tape), cheap paint, several areas are bleeding through, ceiling showing sheetrock seams/cracks, there are areas of 'rough' wood where it should have been sanded, doors put up backwards, attic cut into ceiling inside house - should be garage only, can't reach attic stairs - cut too short...they said all of this was COSMETIC but later advised it won't be repaired because they will only touch up NAIL POPS at my 1 year warranty and not even paint. In a year I will have to repaint my entire home to cover the spots! Also, wrong color carpet installed. ... More

Build quality was pretty low. House was rushed and it shows. Home was not clean well before move. Sense move in we have been having to get things fixed. The building manager has been very nice and helpful, but does not excuse the fact that the quilty of the home was not was to be expected.

Overall I am happy with the buying experience. I lived out of state while my home was being built. Cindy was on it weekly keeping me up to date and answering questions. Now that I have been here close to 2 months, I am slowly getting inside issues taken care of. In my opinion the finishing around the bath tubs and caulking’s around the baseboard could use attention to detail. The home is beautiful inside and out.

Delays in construction. The quality is terrible. We were made to do a walkthrough of the townhouse when there was absolutely nothing ready. They took another 4 weeks to complete. If that was known to the folks working there why would they schedule and walkthrough and try to close just to show the numbers at the end of month? Had roof leak on the first rain after moving in. Great response to attend that but being quality builder this is not acceptable.

Sales and initial communication was great. Quality of workmanship was average. Some good items in the house and some cheap items. More effort on cleanup before move in would help. Fixing the problems is taking a long time (or maybe they will never be fixed?).

The purchase of the home from the agent and the mortgage lender were phenomenal. However, the quality of the work (still not completed) is a little disheartening. At this point I’m not sure if I would purchase another Lennar home.

Buyers need to be aware of what is included in the $80,000 Everything Included package. Here is an example, under features the Ring Security Kit says Ring Alarm Window and Door Contact Sensor. There is only a sensor on the front door and the slider. During the walk-thru I asked where the rest of the sensors are on the other windows and doors. Their answers was it only says window and door (singular). Purchasing a $900k house and they can even add sensors to the rest of the doors and windows which cost $99 on Amazon and I know the builder gets it cheaper since they have a contract with Ring. There are no CAT5 outlets anywhere in the house and it's not even an option. They give you one eero Pro 6 mesh wifi system which only covers up to 2000sq. ft. The smallest house in our community is 3300 sq. ft. We caught that during our walk-thru and they ended up sending us another one so we can get internet throughout the house. A house at this price point they can't even put a $20 drain pan under the water heater. Interior paint is a cheap flat white with no option for upgrade to satin or different color. 4 of our neighbors had their house repainted at an extra cost averaging $4500. ... More

We purchased a Bexley model and we love it. However, the building timeframe was riddled with delays. Constant pushes to the walkthrough and closing dates really worked up a bit of bitterness. The response of remedying issues uncovered after moving in has been decent. I think right now I'm mostly irritated at seeing trash in our walls. I'm not exaggerating. Ever run a LAN cable to get wired connections in a wall? Yeah well, when using a wired camera to guide it, we found beer and soda cans in the walls. Pretty disgusting. I'm half tempted to put in a request to get the trash out of our walls. I'm willing to bet the pile of trash we saw in the kitchen island, during an earlier walkthrough, is still in there. ... More

Poor workmanship Poor customer service

The upstairs floor is wavey and squeaky. The kitchen counter tops are different colors and we were told we're looking at it wrong. Huge gap between garage door and house, we were told it's normal. No other house I've owned had a gap like this neither does any other house in this neighborhood. The kitchen cabinets are white, we ordered espresso. No heat or a.c. flowing in vent to downstairs master. That was resolved after two visits. The fire door from the garage into the house is split in the center thru the deadbolt and knob. I was told by the manager that she spoke with the manufacturer and a split door is just as good as one that isn't....what?Still not resolved. Upstairs sliding glass door has no weather strip and blows the vertical blinds like the door is open. It's been a month, still not resolved. House was over a month late from our agreed finish date. Electrician had to come change breaker in laundry room because it tripped every time washer hit spin cycle. Overall I'm dissatisfied and will never recommend or purchase from lennar. Out of my 7 new home purchases, this was the worst by a large margin. The floor plan works for us, that's all the positive I can say. What stood out most about this purchase is the lies, unprofessionalism and lack of integrity. ... More

Make sure you do a thorough review of all post-build finishes as many things needed additional upkeep and corrections (e.g., flimsy doors, unclean installations, etc.)

Should understand and respect buyers more

I expected more from the builder in the construction for the home the materials do not look so great as they show in the model. For the price I expected more but we got so overwhelmed and at the end we only want to closed the deal. For my experience I will not say more.

They do not provide enough information about the home prior to signing PA. Once PA is signed nothing can be changed and we had no idea.

Overall not a bad experience.