Lennar Reviews

Trees were not planted properly and have fallen over three times now. Issue was not fixed they just put them back up and then got knocked over again. No response on the latest attempt to have this fixed.

Make sure you do your walk-thru!

I expected the overall buying process to be easier when using all Lennar companies (builder, lender, insurer, etc), but that was not the case. Home build quality is good but not great - needed tradesmen out to the house twice to correct issues within the first month.

The sales experience was good, but as soon as I tried to reach out for a workmanship issue, there was no one to be found. None of the “emergency” numbers that were listed by the builder were available, except for the Lennar one with a recording to leave a message. The message was never answered and the home consultants I reached out to simply told me they couldn’t help. So much for home warranty and standing behind your products.

During the buying experience I was displease to be told by my salesperson, Michael that i could not choose anything with regards to my home to include the lot and that I had to take what was given to me. In addition I requested a water view and was told that the remaining homes were sold and that wasnt true. On my first walkthrough with David he suggested that I ask my salesperson about rebates for my home and Mike told me he had no help for rme. Finally during my final walk through with Derrick the intrusion detector/sensor was discovered to not have been installed and he said he would have someone come take care of it but never did. Three weeks after my settlement date my garage door stopped working and I notified Derrick. He stated he would have a construction manage stop by to look at it and after two reminders he never sent anyone. ... More

The mortgage and sales people were great and very helpful, however the home orientation experience was nothing short of horrific. I asked for fixes that to this day have not been implemented (almost 2 months after closing). My home orientation person seemed to be completed ambivalent to our needs, would not respond unless repeatedly contacted. We did a home inspection report and it literally took a month for this guy to finally address the issues (1 still hasn't to this day) after repeated attempts. I called the main call center and asked specifically to be assigned to a different home orientation person and I would like to speak to manager of the currently assigned individual. Request was ignored and I kept having to deal with this guys indifference to his job. Frankly I already written a review about this so if you're not going to take action, stop wasting people's time and asking for their reviews. Workmanship seems cheap since everything seems to be made of drywall and need anchors to hang things from walls. If someone asked me would you purchase a Lennar home i would probably say no. ... More

Hard time getting issues fixed after walk through. Still have items that need to be addressed

Affordable house. I understand I was getting a house cheaper than the rest of the market average and that's what I feel like I got. Not a fan of the process you walk the house prior to your closing date and get told no need to point out every defficiency they'll all get addressed. Then you walk it right before closing and get told "if we didn't point it out last time we can't address it now". When you get told that feels very scummy. Had a plumbing leak week of move in. Items were not addressed prior to closing but that's on me for agreeing to sign. Main construction lead not a pleasant guy to deal with. Warranty lead is nice enough but communication is terrible. Office people told me wrong closing date and never apologized or mentioned it. You take off work days ahead of time for the date to be wrong and only find out when talking to the mortgage side of things. Frustrating. Overall affordable house and I got what I paid for so I'm grateful. Am I making sure my home insurance is at max coverage and lowest deductible you bet. Thank you lennar. ... More

The baseboards are all cardboard. They never finished our yard. The roads are always clogged with construction workers all over the place. They wake you up banging at 6 am. The closets all needed to be braces downstairs. The construction vehicles have created cracks in our driveway. We have found more paint issues. Our first person dealing with Pam was awesome and extremely helpful but from there very lackluster.

Poor quality of the general construction material of the house and the trees are installed too close to the structure of the house, causing the concrete to break in future years and also the concrete they use is very poor quality than the entrance floor of the house, garage breaks down in the first days of living in the house and also the HOA is very expensive $ 90 a month, they offer absolutely nothing.We do not have swimming pools or a place to exercise to justify such an expensive payment.

I’ve noticed some of the door panels and sinks are chipped and our bathtub was clogged but Lennar fixed the bathtub

We were handed over hose without drive way , without landscaping , it is 2 months now , still not complete, basic work, few electric outlets. , floor uneven , poor floor carpets, no vanity lights in bathrooms or drive way, space between garage door and floor , no back slash

Very disappointed with lot grading! When picked out the lot was a nice flat lot. Never did Lennar show us the topography map. Now we have a patio with a very steep fall off! Not happy!

The sales process was great, and the person helping me handle the paperwork was responsive. The Lennar insurance team is terrible in that you have to chase them down for them to do their job, and even then, they don't do a good job at following through the whole process and ensuring your policy is in effect. They blame their system and customers for emails not being sent. The workmanship is terrible, and the place is filthy. Construction workers have no respect for the property, and you need to spend hours and close to a thousand dollars cleaning the place and shampooing the carpet. The walls are not aligned correctly, and the doors don't provide a seal. The floors are also not leveled, and the problem is hidden by laying over carpet. I'm lucky to get 20 years out of a Lennar home when they are supposed to last 100 years. ... More

If you buy a home here, be prepared to spend additional money outside of the purchase price for upgrades. We hired contractors to replace the standard rack pantry shelves with wooden shelving. Also hired a contractor to paint the entire inside to replace the flat paint job with satin paint. Also hired a contractor to replace the standard tub in the guest bath with a soaker tub. The homes are all spec homes so you can't customize anything. The upgrades we added weren't necessary, but we wanted our new home to sparkle. Finally, if you are financing, I advise against using Lennar mortgage. It was a very frustrating experience for us with poor communication, lack of response to questions and a week's delay in the closing. Find another trusted bank or mortgage lender. ... More

We did the walkthrough with the house dirty.(fatal) Paint work terrible, wood trim prep work poor quality. Warranty team is excellent.

During the final walkthrough we pointed out things that had not been corrected in obvious spots. Such as large splotches of gray in the middle of the wall (obvious things). The lady who did our walkthrough said to just sign the final walkthrough docs or Lennar wouldn’t be able to make the corrections. We went to closing and we asked again about the discrepancies and were told after closing they would follow up. No one followed up. We tried reaching out and our calls went unanswered. We had to remove multiple orange tapes and granted we understand the hard to spot ones. But in the middle of the wall in one of our bedrooms with the same sploch of gray is ridiculous… Unfortunately cannot recommend Lennar go any of our friends due to the (sign this or we can’t take care of it). Very unprofessional sales tactic and a dishonest one. ... More

Experience with sales was great. Our construction manager below average. Home wasn’t ready for our New Home Orientation with 4 painters working and sanding dust everywhere made finding issues next to impossible. Our experience with Customer Care so far has been poor.

Beautiful layout and new home, although there are issues that had to be addressed at a significant expense. Water is badly calcified, sump pump was cheap and not working properly, still issues that have to be addressed. Nice location and development though.

Our Lennar rep Phil was very helpful and professional. He helped us look at our home when the realtor was unavailable. We were on a time crunch because the home had to be sold before the end of the month (18 days) in order to get the incentives being offered. We loved the home and it already had the amenities we wanted. We had the application signed and uploaded that same day. During the walk-through process, our rep Joe and Construction Manager, Taylor made all kinds of promises. "make sure to blue tape everything", "we will have everything fixed before closing". We are still finding things they did not do. Our biggest concern was the yard and landscaping. We have two dogs and wanted to get the grass installed as soon as possible. We were promised the landscaping would be installed the first week of March after we closed. They also explained the large rocks and trash debris would be cleaned up before they installed the landscaping. They also explained a 4" layer of topsoil would be installed and then the sod. We requested to be notified when this would be done because they were quick to explain the landscaping was not covered under the warranty and once it was installed it was our responsibility. We wanted to make sure they did what they promised. Well, fast forward three weeks later when they finally came to install the landscaping, after we moved into the property and had to prohibit our dogs from going into the back yard, which was red clay mud!!! They did not clean up the large rock or the trash (we picked up 2 large bags of trash from the yard before they came). They racked the dirt and started placing the Sod. I called and asked for someone to come out because this was not what we were told. Taylor came to the home and changed her story. She said they already put the topsoil - this was not topsoil, this was more red clay dirt. The escrow process was okay, our mortgage underwriter was great. The Lennar Title company was horrible and unprofessional. They required a virtual closing and we were told the closing link would be sent to us early on the closing date. I had to make several phone calls because the link wasn't there. We later found out that our closing agent "had something to do that morning and didn't come in until after 10am. She forgot to send the link the night before". Isn't there anyone else in the department that can help her? This was a big deal for us. It took another 2 hours to receive our link. They did not care that we have jobs, and we were expected to drop everything when it was convenient for them. Lennar Title was the worst part of this whole experience. We were supposed to receive our paint voucher at closing....not included. I had to fight for it for 3 weeks. I picked up my keys, which only included my house keys, no garage door openers. We were told they were left in the garage on the opener. Nothing. In fact, we don't know where they went, so we had to have the garage door opener re-programmed, and new openers provided, because some unknown person had access to our garage and house, but nobody knew who had them. The workmanship inside the home is what you would expect from a cookie cutter building company. They hire the cheapest sub-contractors to come in and "throw it together". I would think that Lennar would take greater pride in their BRAND. The first day we moved into the home, we had electric issues. We found out by their electrician coming out, the crew that did the electrical did a very poor job. 6 of the 8 outlets for the garage and exterior were improperly wired, not connected, or the wires were loose. After discovering that, we requested the electrician come back and inspect every outlet in the home. I don't need a fire risk. They found another 9 outlets inside the home with the same issues. This is careless and unprofessional workmanship. While we love our home, we did not enjoy the home buying process with Lennar. Do your research before committing to a builder. ... More

Materials quality is not that great

Please check every inch before buying the home, as this is you own house.

The building material is cheap, the appliance are cheap, the yards is nice and big size.

Lennar want to build as fast as possible with really no details to finish work. You can really tell they build it fast and sell them as quick as possible and then deal with issues later. Seems to me they would take a little more pride in there product and make sure the home is completed and clean before walking homes with clients. Moved in little over 2 months ago and still roof flashing is painted 3 different colors or not even painted at all on sections. Stucco is uneven and makes walls not straight. So much more but just be careful when buying homes I'm sure they all have different issues. ... More

Poor quality and response to incidents are very bad. Response to tickets is very bad. Nominal quality materials.