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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21905 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21905 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Wonderful Experience

  • Holly N.
  • Verified Homebuyer
  • October 18, 2022
  • Wonder Lake, IL

Lennar made our home buying experience easy! After a long and frustrating search for a home we decided to check out the Meadows of West Bay. Michelle was welcoming and allowed us to see all the models available, even though we showed up without an appointment. We fell in love and bought our first home. No more putting in offers and being outbid or finding issues during home inspection like our previous home searches! We used Lennar mortgage and they were available and helpful all throughout the mortgage process. Lennar Title made the closing process a breeze. Thanks to Lennar we became first ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Ernest

  • Ernest R.
  • Verified Homebuyer
  • October 18, 2022
  • Charlotte, NC

Lennar delivered my home and saw to my concerns quickly and very accessible. They provided all the valuable information and delivered early

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Another wonderful Lennar experience

  • Elizabeth B.
  • Verified Homebuyer
  • October 18, 2022
  • North Las Vegas, NV

I am a former Lennar Associate, retiring from Lennar Las Vegas in December of 2019. I will always be a Lennar Associate in my heart. My Roxbury condo is my 2nd Lennar condo purchase. Alfredo and his team did a great job constructing my unit. There was a delay in competition due to missing A/C parts and Alfredo kept me in the loop. Alfredo and his team were so helpful with my move in, they went above and beyond. Although I don’t plan on moving again, it would be to another new Lennar home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overpriced but mediocre materials and very bad responsiveness to issues

  • Nataraj B.
  • Verified Homebuyer
  • October 18, 2022
  • Dublin, CA

Overpriced but mediocre materials used in construction and very bad responsiveness to issues. Cabinet fixtures are not built properly, the Carpets have nails poking out and the bathroom showers have scratches all over during construction.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 1

Poor management and quality

  • Sumeet J.
  • Verified Homebuyer
  • October 18, 2022
  • Aubrey, TX

Many things in my home is not in working condition or damaged. I am still struggling to get them fixed even when I notified the problem before closing.

Lennar responded:
Hello Sumeet and thank you for writing this review. We are sorry to hear that many things in your home were not in working condition or are damaged. If there is anything outstanding in which we could provide some follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

Great service very helpful Thx Again

  • Ulysses A.
  • Verified Homebuyer
  • October 18, 2022
  • Fort Pierce, FL

Wonderful staff they really go out there way to help u with anything u need and don't mind helping you to understand things when they seem difficult

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

I would recommend Lennar Home.

  • Anonymous
  • Verified Homebuyer
  • October 18, 2022
  • North Las Vegas, NV

Most of everything is included. Good quality.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Not bad but not as great as I expected from Lennar

  • Anonymous
  • Verified Homebuyer
  • October 18, 2022
  • Henderson, NV

Main house ac was not properly connected and secondary ac was cooling the entire house causing an enormous electricity bill in the summer. Multiple paint and cleaning issues not fixed by closing as promised, but nothing major. Quality is not as high as Beazer homes

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

Customer service is superb, house is beautiful.

  • Richard V.
  • Verified Homebuyer
  • October 18, 2022
  • Winchester, CA

Lennar makes buying a home as easy as it could possibly be. Their sales agents are very helpful and accommodating. It is evident customer satisfaction is their priority.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Great experience

  • Sanjay S.
  • Verified Homebuyer
  • October 18, 2022
  • Fresno, CA

Seamless sales service despite pandemic supply chain problems. Professional assistance: would buy again from Lennar without hesitation

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Shocking

  • Elliottness V.
  • Verified Homebuyer
  • October 18, 2022
  • Haines City, FL

We had a rough experience from start to finish. I highly recommend being patient with the team as behind the scenes; they are working with a whole town of issues from third parties errors and neglect. I feel it's more on the contractors than Lennar themselves. Rest assured, Tony from our area has empathy and will work hard to make sure the issues get resolved. It takes some time. Our turnaround for matters to be resolved is about 30 days or less. We are shocked to see a new home is in such poor condition and has so many shortcuts, which lead to other issues. During our walk inspection, we ...

Lennar responded:
Hello Elliottness and thank you for sharing your experience. We are sorry for the frustrations you have experienced with unresolved issues. If there is anything outstanding in which we could provide some follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 3

Responsiveness 3

Outstanding

  • Anonymous
  • Verified Homebuyer
  • October 18, 2022
  • Riverview, FL

Lennar is very good with customer service. Highly regarded as one of the best home builders in the nation. Would work with them again.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

WONT BUY FROM Lennar ANYMORE

  • Oksana K.
  • Verified Homebuyer
  • October 18, 2022
  • Wesley Chapel, FL

Had very bad experience, Lennar pushed to close on 8/31, today 10/18 and we still have many things not done. A huge hole in a countertop, horrible painting, many things around not done . Contacted Lennar SALE PERSON, AND MANAGER NOT HELPFUL AT ALL

Lennar responded:
Hi , thank you for writing this review. We want to apologize for the frustrations you have experienced with the quality, finishes, and communication. If there is anything outstanding in which we could provide some follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

Disappointed

  • Kelsey B.
  • Verified Homebuyer
  • October 18, 2022
  • Fort Myers, FL

House was delayed by 4 months. Have closed for 2 months now and there are so many things not finished and broken. Overall extremely unhappy.

Lennar responded:
Hello Kelsey, thank you for writing this review. We are very sorry for the frustrations you have experienced due to closing delays and things not being finished or broken. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Championsgate, FL

  • Anonymous
  • Verified Homebuyer
  • October 18, 2022
  • Davenport, FL

Over all my experience with Lennar was not so good as I expected. Everyone wants to buy a house at least in so good condition as seen visiting demo house. But unfortunatelly Lennar has a lot space for improvement... Twice was changed the closing date...it costs me, of course. I was shocked for the amount of undone jobs and broken materials, building materials were laying all around house, unclean pool, unpainted walls, unfinished frontyard etc. during New Home Orientation. Obviosly the closing should be held at least 2 weeks later to let the builder finish my house completely, but the ...

Lennar responded:
Hi thank you for writing this review. We want to apologize for the frustrations you have experienced and outlined above due to closing delays and quality issues. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 2

Issues

  • David L.
  • Verified Homebuyer
  • October 18, 2022
  • Lakewood Ranch, FL

Still waiting on resolution of many issues with the builder. Electrical, appliances, painting and gutters need to be addressed.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 2

Not satisfied

  • Zepora J.
  • Verified Homebuyer
  • October 18, 2022
  • White Plains, MD

The sale rep & loan part was great 5 stars. The problem comes in with walkthrough and after closing with issues. I suggest you record the walkthrough and catch everything cause everything isn’t written down they say on I can fix it now and will tell you that outlet works on finial walkthrough but it doesn’t and you call New home rep and never get response

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 1

Mostly a good experience and house, a few areas could definitely use improvement

  • Elizabeth S.
  • Verified Homebuyer
  • October 18, 2022
  • Erie, CO

For the most part a good experience and a good house. Overall things are nice and well completed. The wood used to build the fence and porch area is awful and alreadyfalling apart, they left the basement very messy and I've been trying to get an unpainted part outside fixed since our walk through, it's been over a month and a half and I've been completely ignored multiple times and it's still not done. Otherwise we really like our home and are glad to be in it.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Great

  • Wanda D.
  • Verified Homebuyer
  • October 18, 2022
  • Princeton, TX

Great, closed as stated. Over all experience was good

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

A very Challenging buying process

  • Dayra l.
  • Verified Homebuyer
  • October 18, 2022
  • Sun City Center, FL

Not a good experience unfortunately because the agent terrible attitude and lack of experience . Don't work with Nicole ! Opposite experience with the builder team: they were great, very collaborative, and delivered our home at our 100 % satisfaction

Lennar responded:
Hi Dayra, thank you for sharing your comments about your experience with sales and construction team. We are sorry for the difficulties you've described, and appreciate your honesty. If there were any outstanding warranty items, that you need help with, please send a message with details to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 1

Responsiveness 3

Quick close, mediocre quality work

  • Kunal S.
  • Verified Homebuyer
  • October 18, 2022
  • Haines City, FL

Lennar is a great option for anybody looking for a starter home with good amenities. However, the quality of work is pretty mediocre and requires frequent fixes and patch work.

Total Score 4


Quality 2

Trustworthiness 3

Responsiveness 4

Buyer beware

  • Philip G.
  • Verified Homebuyer
  • October 18, 2022
  • Port Charlotte, FL

As a retired building/remodeling contractor from New England, I was shocked at the poor quality of workmanship and construction oversight that went into this building. Construction flaws and short cuts were only discovered following hurricane damage that never should have happened if a better quality roof vent had been used. Because a large section of my living room ceiling fell after the insulation above was soaked due to rain pouring into these vents, I was able to see just how poorly this place was constructed. From frame to finish, speed seems to be all that matters. Examples include hip ...

Lennar responded:
Hi Philip, thank you for sharing your comments about your new home. We are sorry for the difficulties you've described. Please send a message with details about any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 1

Dissatisfied

  • Anonymous
  • Verified Homebuyer
  • October 18, 2022
  • Spring Hill, FL

Not happy over all with anything from Lennar. I can’t get anything fixed and it’s been a total nightmare. I would never recommend this builder

Lennar responded:
Hi, thank you for your review, we are sorry to hear this. If there is anything outstanding that you need us to help you follow up on, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Could of been better

  • Devin P.
  • Verified Homebuyer
  • October 18, 2022
  • Rosharon, TX

Workmanship could be so much better. I’ve been going through warranty for so many things when it should of been done correctly the first time.

Lennar responded:
Hello Devin, we are sorry to hear you have had to deal with warranty issues on your new home. If there are any items you would like us to follow-up on with the local team, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 3

It Gets Better

  • Miguel H.
  • Verified Homebuyer
  • October 18, 2022
  • San Antonio, FL

The first walk through orientation and walk through before closing was not very good experience. This was our third home, second new construction, and have moved into five other houses due to moving (US Navy) duty stations. I was in Alabama waiting for the house to be completed and was told to come down for a first home orientation which showed me the house was not ready, garage floor was not painted, no shower glass, dirty house, rusty fixtures, paint on the floors, crappy texture application. I was told it would be taken cared of before closing five days later. While some was addressed it ...

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 5

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