Lennar Reviews

Was all good during the sale process but sales department was extremely disappointing after the sale didn't even acknowledge my business! Never heard from sales department again ! And a ton of issues after I closed they obviously want your money then disappear their goal is get you in and fix all the problems later not a good business model i love my neighborhood and the amenities but extremely dissatisfied with lennar

Sending this review because this is apparently the only way to get the attention of submitted trouble tickets. I think that should should say all there is about Lennar caring about home issues. We seem to have been forgotten about as soon as closing happened. And please, work load due to the number of customers is not an excuse.

Lennar, is a good builder, but they have omitted small things you expect in most older homes, such as medicine cabinets, towels bars/racks in bathrooms, extra paint for touch-ups, the appliances that come with most homes are very basic, and the SID or LID is put on the homeowners to pay now.

I felt that the quality of work and the materials used were very poor quality and the team knew it but let it slide.

Materials for the home is ok. Purchased a 2 story home and when walking on the second floor, you can hear the steps. Carpet is ok, needs more cushion. Moved in and needed some fixing such as air vent switches in the bathroom kept turning on for no reason, air ducks had major issues with air flow with some room having a lot of air and some having very little like the master bedroom. The dryer plug in the laundry room was broken. The roof had a leak and it’s been 3 weeks and it’s still not fixed. Issues between Lennar and the solar company. They are still trying to fix it. Had to get an electrician to come fix it. Still finding issues with the house here and there. When purchasing the home, there were some issues with communications and was going to be charged for a solar battery of $10k which we were not going to get the battery. If we didnt question about the battery, we would’ve been charge the $10k on the purchase price. ... More

It was a Blessing in disguise

I still do not have items repaired. I missed my closing due to the home not being done. I was misled numerous time and I have no trust in the construction team. My sales rep was just that a sales person. Made many promises that never was every followed up on after the purchase

The Villa is beautiful. The material is cheaply made. The driveways cannot hold 2 cars and there is no parking. The street is extremely small. Lastly, we were quoted 115 for HOA and after closing we find out it is 167. Would have just liked the transparency.

Sales rep was very suspect. Construction supervisor was fantastic !

Best buy for the money. Both the house and loan. However, make no mistake, that price comes at a cost. The processes and policies have very little flexibility. Either you are on the Lennar train or you are out. I caution buyers to read earnest money agreement carefully, as it is not the industry standard and you will be held to what is in there.

Overall, the Lennar home includes several nice upgrades, but they will NOT add a thing, even if you are willing to pay for it. This is very frustrating. Secondly - and buyer beware on this - warranty service has been a nightmare. There is very little follow up once a warranty ticket has been initiated. The reps do not respond to e-mails or voice mails. Vendor appointments are missed completely with no warning or explanation. Other times, vendors arrive only to advise that the wrong part has been ordered, or that they are not authorized to make the repair corrected. Thirdly, on more than one occasion, I have been told that my issue is "a design item, not a warranty item" even though the "design" has resulted in mis-placed plumbing or lighting fixtures, or, in the case of the bathrooms, lighting that is not present at all due to a decision to eliminate vanity lighting in the homes. (How fun to try to shave at a dimly lit sink all the while getting soaked because the faucet oversprays.) All and all, buying a Lennar home is ok, as long as you have another $5-10,000 in your pocket to add lighting, replace faucets, etc. But if you truly want your home to be complete when you buy it, keep looking. ... More

I feel that what I saw in the model home was not what they finally gave me. The doors and wooden frames have terrible finishes, with holes and paint spilled on them. The solution they have given me is that they send painters to try to disguise it as if they were fixing up an old house; When the real solution is that they had to replace those pieces of wood in poor condition, I think that this particular house did not have a good construction supervisor.

I wish we had more time and money to buy some were else.

It hasn't been the best experience after I closed. A lot of issues I was told would be fixed but they didn't do anything about it. My first two customer service reps didn't do anything and now i'm on my 4th and stuff is finally getting done. I probably would not recommend a Lennar home to friends or family based off of this experience.

Where should I start, the construction manager promised to complete several jobs and did not. They forgot to turn on the water to the fridge and had to wait for service. The person that installed the dishwasher, left the cap in the tubing and caused water to flood and backup in the dishwasher. Had to wait to have that serviced. Had to replace the carpeting due to have a sinus reaction, to find out the flooring underneath was un-level and had to pay to have concrete lay down. Now, the AC breaker keeps tripping and I come home to a muggy hot house.

Lack of communication after you buy. Some things not well done Need attention to detail

Not good quality of materials

THAT THE CHEAPEST WATER BILL IS $500.00 A MONTH REDICULOUS LENNAR NEVER MENTIONED THIS FRAUD TO ANYONE BUYING A HOME AT THE BEGINNING NO ONE WORRIES ABOUT A WATER BILL UNTILL THEY GET THE BILL .

For what you pay for one of these houses, the quality of workmanship whoever Lennar sub the work out to is subpar

The processing part itself was not bad. Although we closed a day late because they forgot to give us some papers to sign. Which, they did again a few weeks after we closed.Just a bit of lack of communication. Some of the major issues that were noted in the walk through looked like they were repaired by a 12 year old. They are still not fixed. Customer care guy told us to text him “not email “ him very specifically and so I did but there was never a response at all. I can’t wait until all my issues are fixed so I can just be done with Lennar to be honest.

The initial buying process went well. However, after I signed the purchase contract, I had to follow-up after no responses regarding the inspection. I definitely did not feel I received the red carpet treatment as expected after making such a big investment. Lennar short cuts at every opportunity…no mirror in the powder room, no light fixtures throughout home, including over the mirrors in each of the bathrooms (except undesirable one in dining room). Review of items prior to closing was combative and rushed. I was appalled that Lennar did not offer a printed copy of the warranty manual.

The experience was average. The builder had a floor plan and location that was desirable. The quality is on par with average builds, and price is so much higher. Many items had to be replaced shortly after moving in so that we could have the quality we desired. So many promises, and little delivered.

Trying to get the punch list items addressed was a constant battle to get people to even show up. Many, many, many times I was told that someone would be there on a certain day and nobody would;d show up. Many of my interior doors are still sticking when trying to open and close them. At this point I've given up trying to contact the only person I was ever given for these issues as it became too much trying to get him to show up. The top coat of pavement was put down almost 3 weeks ago, they had to pave around a car that was left on the street (707 Harrison Mill St.), partially due to NOBODY telling the residents when they were going to pave. The paving company has been back in the neighborhood 3 different days and the gap in pavement still hasn't been filled in, even though the foreman of the paving crew told me it would be done by today. No it appears the paving crew is done and won't be back here until the townhouses are complete months in the future. ... More

Disappointed in Salesman responses of what we were supposed to get and didn’t. Then he dropped the ball onto a “concierge” who never showed up, supposedly “never leaves his desk”Crappy door locks. Dead sod put down. Broken trim. The fact that I have to put my appliances register myself. The drive in and out of subdivision is nothing but a dirt and debris from construction trucks and very muddy when it rains.

I’m grateful for the financial incentives that allowed me to get a new house. However, I am deeply disappointed in the process of getting the mortgage and the follow up on builder issues is poor. The house itself has some nice features but not built with high quality materials. The double garage is minimal so if you want some storage space you may have to decide not to use it for your cars. It’s barely big enough to fit two cars. The principal bedroom is large and the walk in closet is spacious. There’s no ceiling fans and no medicine cabinet and no towel racks.