Lennar Reviews

Horrific! Nothing about Lennar says professionalism. Poor craftsmanship and poor customer service. Our new home has more issues than a fifty year old home. We basically had to do our CM’s job because he didn’t. Even the closing was a joke! What should have been a happy day was a cluster mess our house was filthy when we closed and we had over a 100 punch list items and not minor issues. We couldn’t even move in the first week we closed because our CM kept promising things would be done prior to closing - lies all lies some issues had been outstanding since pre drywall and he waited until the day of closing to fix things. If we had it to do over again - we would not buy from Lennar. Oh and the warranty folks that are just as bad waste of time they set up these calls and give you dates and times with contractors to fix issues then the vendors call you right back to schedule because whatever dates and times Lennar gives you are wrong! Horrible experience! We’ve built 3 homes and this Lennar home is by far the worst! ... More

They close without home being ready to move in then take 60 days or more to fix any pending issue !

Horrible closing experience. The construction manager didn’t even show up for the final walkthrough. We were scheduled to close at 1PM but closed on 12AM that same day. And the house has a bunch of issues that have not been addressed. Horrible organization and even worse communication.

If I lived closer I would have watched through all stages of the build. Also, if I were able to change some of the design and products used as the build progressed, even of I had to pay more to accomplish that.

Pros : timely updates on construction Everything included and connected features like security , ring etc is good Closed on time Cons : Need to improve on finishing, cosmetic part as well like flush crown moldings , give dimmer switches in kitchen , living room

Although I have only been living in our new Lennar home for about six weeks, so far everything about the home has been great. Even minor (normal) issues have been dealt with quickly after I filed the request via the online service request portal. Bottom line, so far so good.

The lender was very non responsive - until I went with an outside lender, then they were in contact daily trying to get my business back. There were several problems in the house before and after closing, including shoddy workmanship and poor attention to detail. For example the house was clearly not cleaned before closing. To be fair, out of my list of about 15-20 items needing to be addressed they took care of just about everything timely and well done.

Overall, not a pleasant experience once deposit was made. Workmanship is below average; response time is not good and will not use Lennar on any future builds

This is actually my second brand new Lennar home. I decided to downsize. My first experience was definitely wonderful so I came back to the builder I trust. Any concern is addressed right away.

Very bad experience and quality. Still so many issues. Never recommend the home to any one.

The warranty process and getting things completed needs to be addressed. I have 9 items on a warranty claim and NO ONE will respond to these issues. Including a missing laundry room door that is now going on 60 days.

House toom way longer than we were told it would and even still was convinced to close before the home was ready. And no notice was given when it came to telling us the house still isn't ready. Tile floors seem like the aren't sealed and have spots all over that one clean off, face plates are crooked. Everything just seems rushed and not done well.

This was a very bad experience. I was rushed in when they did not finish everything and I am still waiting to get thing finished. I am 78 years old and this was a horrible experience.

What's the sense of doing a walk through if the issues weren't addressed? I should have not believe the builder that they would be addressed after closing. It was also disappointing that Lennar did not provide a welcome or after closing packet with instructions. I will never buy another Lennar home.

We were dragged through the mud on getting our site selected, then having to suddenly bid on the lot and then getting lots of conflicting dates for completion (they were still cleaning and laying sod after closing and we were moving in). Two months later our pre-close checklist is not complete and warranty work is not done on days promised with no call or explanation. We love the neighborhood and location, but Lennar is tough to work with. Get ready to fight for your rights.

I received my house in july but in june house prices dropped I do not even know about this thing it cost me a lot of money. before i moved shoud I have the right to know about this?and my backyard is different from the example house

We have had a terrible time with our whole building process. We were lied to from day one about what we could choose, lied to about availability of items, gas lit for every explanation, and the entire construction team has been condescending and belligerent. We have had to go all the way to the VP for every issue in order to actually get it addressed. The quality of workmanship and craftmanship is abhorrent. The amount of items that Lennar tries to pass off as "normal" or "good", that are actually sub par, barely to code, not to code, not straight, and downright poorly fabricated is ridiculous. This should have been a fun experience and it has been one of the most stressful times of our lives. For the price we paid for this house, we should have received superior service and quality. For how Lennar prides themselves on everything's included and quality work, they are not including everything and the work is sloppy, at best. I am very disappointed in the process and the product. ... More

Sales was great and construction manager terrific The customer service review tbd

Terrible experience!!! The Lennar Team had terrible communication. My closing was pushed back several time. On closing day there was still a number of items not completed. From front office, to construction, to warranty. This Lennar Team here is TERRIBLE!!! I DO NOT RECOMMEND THESE HOUSE.

The reasons for low review score is as follows. I had to point out that my shutters were not put on. They tried to tell me that my house didn't come with them on that window. Fence work is not good at all, huge gaps under fence. Had to ask to have a 2x4 removed from roof then they didn't even clean up debris when removed. They tell me they are working on garage issue but nothing is ever done. I had to go to post office to get mail delivery issue fixed myself. I'm finding lumps under carpet where either it's a nail or floor was cleaned properly before installation. I do not see any oversight happening on craftsmanship from a job supper or anything like that here at all. I expected better for price payed. ... More

The purchase process was overall smooth. But there were a lot of issues in the house that had to be resolved. Considering that the last walkthrough was a day before our move-in day, we decided to ignore many marked touch-ups that we had requested and yet were still not fixed. Upon move-in though, we started to face many more bugging issues, such as a randomly opening garage door due to faulty switch circuit, smart frontdoor lock that was failing to pair due to faulty installation, broken patio screen upon installation, broken parts all over the place, pest infections that were in place from day one, ... Over time, the contractors have been in and out and have been able to resolve most of the issues. But considering the headaches of move-in, it is too much to handle so many construction failures at the same time. ... More

I chose a base model house and consider myself a DIY person . So I made quite a few upgrades myself. The guys at Lennar are helpful and reply fast to issues found.

Several items were pending by the time I signed, they promised that they will take care of those items pretty quick. Since then I haven't hear from them at all and I have been living here for 2 months now. I guess I will have to submit all those as warranty problems. Very Unhappy.

Builder still hasn’t repaired a few things in my home. Also, it’s difficult to get customer care to respond.

Our new home certainly wasn’t ready to close on closing the date, but we we’re forced to close anyway to avoid penalties. Most of the issues were looked after eventually, but here we are 5 months later and we’re still missing cabinets. Ever day I shake my head at our situation. This is not the first new home I’ve purchased but it is the first time I’ve had these kind of issues. Buyers be aware