Lennar Reviews

Most customers who buy new homes already sign up for the homes even before it is built. So it is possible to customize some of the features that the customers ask for. An example for this is the choice of appliances. However, Lennar does not provide this option. They only build houses with their rigid plans.

The quality of homes is really bad. You’ll have a hard time to get the issues fixed within the warranty period as well.

Home is amazing and beautiful. Very frustrated they put such cheap materials in wherever they could. Then when these cheap materials break in the first few weeks you have to jump through hoops to get them fixed. Everyone passes the buck and they make You jump through difficult hoops to get things fixed. They say they are so easy to file a home warranty claim, but it is time consuming. The follow up appointment with Josh was a joke!!! He acted like he was there to help you with all the problems you are having, but in reality he did not help us at all just said fill out a warranty claim. He only wanted to hear things were great instead or reality and feedback. That was not the helpful follow up we had hoped for. All of my neighbors complain about the very cheap closets. I know of three homes where they broke in the first week. The builder should be ashamed of themselves for building such a cheap closet in homes costing 750k+. We will love living here, but it is just a shame we are having to spend our own money to fix things that break because they were put in to save a couple dollars for the builder. They can definitely do better. ... More

This is our third Lennar home and it will be the last! The quality of workmanship is very poor. The response to our issues is slow. A lot of promises were made. Even the mortgage side was a bit disappointing!

Moved in with a cracked countertop. Was told it was getting fixed and it never happened. Going on two months with nothing.

Home is wonderful. However, the sales agent was terrible. Answers to questions changed from day to day. No clarity. You CANNOT trust sales agent. Please, read that contract carefully before you sign it. There is NO going back with Lennar. Sales agent had all the wrong utilities listed on sheet she gave us. When we trried to contact her to get the correct information: No answer- even going up the chain. How can people be so ignorant of the service they are suppose to provide! So, they do not tell you but the first water bill is outrageous. Our first water bill for 20 days was 500 dollars. Internet was supposed to be installed and able to be connected by calling AT&T. Yup, that is in the contract. But internet company said they had no knowledge of our home and we can't get serice. Lennar said "that is your problem" Would not answer our calls and kept giving wrong information. Refused to get the issue fixed! Told us we would get washer and dryer; then halfway through said no do not get one!!!! Then one showed up at the home after we went out and bought one!!!!! Sales people CANNOT be trusted and the company does not stand by the "word" of their sales people. So READ the contract and make sure everything you have been told you are getting is in writing!!!!!!! Workmanship was good. However, folks that hung wallboard did a sloppy job. Drips and bubbles on the walls and corners that show the tape!! Just painted over it. We are used to the the workmanship from the northern part of the country- wallboard in decent shape. Beside all ot the above we love the home. Just make sure you DO NOT trust the sales people and everything is in writingand ASK ABOUT THAT WATER BILL!!!!!! ... More

After closing, I could no longer get any help. My sod was out in in such a way that I could not open my gate. I reached out to Zilkia several times and she said she was working on it. After a month, I finally gave up and had to dig up my yard myself to fix what was done wrong.

The quality of workmanship does not reflect the price of the home. For the price we paid, we expected far better. The layout of the house is great and we love living here. Just wish there was a greater attention to detail that corresponded to the cost.

We could not open kitchen drawers because oven wasn’t installed properly.

Overall is a 3 start homebuying experience, house already seen screws on walls, sprinklers had to be adjusted and etc etc.

check the home as it has many poor quality materials

At first prior to going into contract, the sales team so super friendly and would always respond and communicate. I’ve you go into contract with them, it all goes away. Everyone on the office plays the blame game with no one taking accountability. They are rude and made our home buying experience very negative. David basically told us that his drive home was more important than us getting our keys and gave us all sorts of attitude. When he dropped off our keys, he did not acknowledge me but walked straight to my husband and only spoke to him. No one reached out to explain the closing process and expected us to know everything. I probably would never buy another Lennar home and wish I could have backed out after being treated like this. Their construction manager, Warlito was amazing and knowledgeable. He walked us through everything and explained it to where we could understand. He answered all our questions and is more reliable than the sales office. ... More

Viridian is a great neighborhood and community. You pay for that. The designs of the Lennar homes in this community are wonderful and the models show well. Unfortunately, the quality of the build is not what we expected for a home at this price point. We have been working through several warranty items which ultimately could have been non existent if there was a little more attention and higher level craftsmanship in the initial build. Lennar quite frankly needs to hire better contractors that seem to care about the quality of their work. And needs better quality control… interior paint and trim is third rate. The tile install looks great until u see the horrible caulk job around the baseboard through the entire house. Especially when areas were filled with caulk to hide mismeasured cuts in tile. Don’t feel like the install was from a seasoned professional. And things seem to magically change that were different in model and u get zero notifications that things are going to be different that’ll what I saw in model. So many shortcuts taken it just left us disappointed. Warped Blinds, uneven hung valances, sloppy install on Master Bath shower. Should have known better when we visited house during build and saw a pile of empty beer cans and bottles piled up in the front curb. Good News is the warranty team is on point helping get these items addressed. However, doing things right the first time would have saved a lot of stress and hassle and missed work days having to be home for warranty issues. ... More

Our construction manager had just been transferred to this community 2 days prior to our NHO. He did not know how to answer simple questions about what to expect in the community. He rushed us through the house at NHO and was very dismissive when we pointed out cosmetic defects. We did not get to "blue tape" the house and are now faced with a myriad of issues, such as overpaint everywhere, to the point we have to be on our knees scraping it off. There are baseboards that do not meet at the angle, cement that is crumbling and stained and don't even get me started on the lawn- uneven, full of weeds and dead in several areas prior to the dormant stage. The tile work in the shower is not plumb, and we already had to have shower glass brackets replaced due to rust. The paint on trim- window ledges and baseboards and such is VERY sloppy and I'm sure we will have to pay for it to be re-done. ... More

We were excited to join Angeline community and are going to be snow birds January-March. We were told we would close in mid October. The close date was moved up to mid September and thus we had a purchase earlier than desired. We were also told the clubhouse would be ready by year end and it is not close to being finished. As a big exercise enthusiast and swimmer it has added expense and travel to our stay this winter. Quality of cupboards is not great, dishwasher is a cheap model. Also trying to get some work orders completed-we had 2 cracked tiles, lots of paint drips in the house after touch ups, and drips in the sinks. We were told the paint drips are cosmetic and not their fault but there are drips all over the tile! Overall not very happy with the service provided by Lennar thus far. ... More

I think lennar doesn't have an experienced finance/underwriting team.

Was promised a luxury home and Lennar fell short. Website claims all homes come with certain amenities that they didn’t provide, no Ring, no rain gutters, sloppy craftsmanship, paint still on floors even after blue tape walk.

It has been a long hard struggle just getting the house. There were many set backs, which could have been avoided. Now that I am in the house, 2 appliances have failed on me, and it seems that I have to pay for the repair which again, was avoidable. The paint on the walls is so thin that I wiped it off just cleaning a stain on the wall

We bought the model home and it was listed with a pool heater for hot tub and pool. No heater! It’s been two months since we closed. No garage door openers, ceiling fan and light and living room still doesn’t work! Stove good has lights falling out, landscape is old dirty and dying, this is not acceptable. Unhappy customer for sure!

Our buying experience was pretty good. Timelines were met and the team kept us informed. We did not get to customize anything outside of their choices which was frustrating. Once we got into the house we had a water leak which flooded the kitchen the first time we used the dishwasher. We noticed several other issues which makes us seriously question the quality control. Instead of staining the wood trim ends we’ve found black sharpie markers covering a missed end. I can’t even fix it now! Electrical problems have also popped up and our breakers continue to pop when we just use a vacuum. Overall, we love the house and curb appeal but really struggling with many details inside. Lennar has been responsive to the issues but it’s been 2+ months of non stop issues. ... More

Good incentives, but the quality of the home is not great. You get what you pay for.

I did not realize how poor quality the units were and need of work. I had just sold my home in Sun City Anthem and was in a hurry to find something to move into. If I had more time I would have not picked Terra Bella at Anthem.

If you go everything lennar (mortgage,title,etc) its fast since you are only dealing with one company. But, that limits your options. Main issue, they don’t install the sod/grass until you buy the house. So end up doing the work on maintaining the initial install. watering twice daily for 2 weeks and if you miss it then you have terrible lawn. Its a learning curve for first time homeowners without lawn care experience. Specially if you haven’t move in yet, They install sod without telling you so you miss the watering days and end up with dead sod

I hired my own inspector prior to buying my home and they found a leak in the evaporator coil in the HVAC. The air coming from the vents was 67 degrees - cool, but not what it should be. Our AC never caught up in the summer and regardless of setpoint, never dropped below 76 inside. I notifed Lennar and they sent some contractor at 5pm who refused to look inside the unit in the attic. I had to hire MY own HVAC company to get a 2nd opinion. Low Nd behold, a massive leak in the evaporator coil. They never fixed it! When I spoke to our account rep, Jessica, she was very unempathtic and kept telling me it's hot outside. That's customer service? Really poor. Chris, her supervisor, also argued with me that it was hot outside but did agree to send the contractor above who proved to be useless. Long story short, and several weeks of arguing with Lennar, I had to show them the videos and report from the company I hired for them to realize I was telling the truth. Lennar does not want to help you. They leave you a phone number under your kitchen sink, and when you call it, they tell you to call your customer care rep. I asked the women on the phone the purpose of this number if she was just going to tell me to call someone else. After our evaporator coil was replaced in the HVAC, the temperature coming from the vents is 56 degrees. You should not be arguing with your home buyers on a new build and force them to PAY someone else for a second opinion. Really disappointed in the service I've received and concered if I have future issues. I have even recommend a friend, Jade, on the same street to buy here. I will no longer be refering anyone else. Also, I have been sent a docusign weeks ago with no explanation as to what it is or why my signature is needed. They just send you documents and expect you to sign. The whole experience almost ruined the excitement of buying our first home. ... More

I’m not happy that I can hear my neighbors through the walls of my townhome. It’s like I’m living my college apartment again. I can hear foot steps, things hit floors, doors closing etc. This tells me that my townhome was either not properly insulated or cheap quality insulation was used. I’ve lived in multiple townhomes, and never had any issues like this. I’m not happy.