Lennar Reviews

No thanks, nothing stands out to mention

We wish there was more support and clarity from the staff for various milestones. On closing we didn't get to experience anything special about our repeat purchase with Lennar.

We bought our Lennar home recently, we did the blue tape walk through yet most of what we taped off was never taken care of. We were told that the paint on our windows would be gone as well and that we would get the extra screens we were missing which didn’t happen until recently paint still there and the screens don’t fit. We have had some issues with the way our laundry closet was set up by the builders we put in a ticket and the plumber who came out flat out said he wouldn’t take care of it even though it was their company that messed it up. We also had some flooring lift up and two kids came in with gorilla glue and “fixed” the flooring… a few issues have been fixed but for the most part it’s been a joke none the less. I’m thankful for our home and the price we paid just dissatisfied with the way Lennar handles things. ... More

I had two significant plumbing leaks after moving in. Customer service was very responsive but it was especially inconvenient to have contractors in and out of home for over three weeks for repairs. That was in addition to basic paint/cabinet repairs to address poor workmanship. I was expecting better quality for the price.

Over all I am disappointed with the experience so far. There has been little to no communication regarding the outstanding items. Many of our neighbors are all so frustrated with the lack of progress and communication. There seems to be more emphasis on starting a home than finishing it. There is garbage all over from construction, I was picking it up but after several black trash bags a week I am done picking up after the construction crews. We (us and neighbors) are very concerned about how the area will look when and if they get it complete.

Sales person was difficult to get a hold of and the process was a bit chaotic especially at the end. Wish things were a little more customizable, like adding a walk in/stone shower, a covered back patio, different backsplash choices etc. Those options are VERY limited but for the price we got more home than with other builders. Overall happy with the home and Lennar has been responsive to a few issues that have popped up since we moved in.

We overall like Monroe Parke and our new townhouse. We had quite a few issues before moving in and after (paint was sub par with lots of missed areas). The major issue was the rain that leaked into my office. It was a pretty big deal and even now, I don't know if there's already damage done. I wish the development has more open space, park, field space. Not much outdoor space considering this is a new development and built in an open field.

Our customer service experience has been disappointing. The home was not clean when we did our walkthrough nor was it clean when we signed off although we were promised it would be. The floors were covered with dust and dirt and paint spots throughout when we moved in. We had to call our customer service rep - he never responded. After reaching out that evening and including Donnie, he responded first thing the next morning and he himself came over to inspect the situation. He then immediately sent someone over who spent over two hours removing paint spots from our floors followed by a cleaning crew to clean them. Very disappointing to move into my brand new house with filthy, spot-ridden floors that we were told TWICE would be ( and should have been) clean BEFORE we moved in. Thank goodness our furniture had not arrived until a few days later. Donnie was a wonderful asset throughout our experience - always quick to respond and communicative. Angela was good about responding as well. Unfortunately the dirty floor incident really tainted our move in experience. The build quality of the home is good but not great. Lots of small things were done sloppily such as paint trim, excess concrete splotches around the doors and foundation lines, drywall imperfections, etc. we have several warped kitchen cabinets that indicated new ones were ordered on 3/16 during our walkthrough that we just recently found out from Kurt were never ordered so now we are still waiting for those. The point is, human error happens, we get that, but there has definitely been a lack of follow through to rectify the issues. This is our second Lennar new home purchase and we had high expectations for this one since the first home we bought in University Ridge in Reno in 2007 was such a great experience but unfortunately the bar was lowered. If Lennar wanted us to feel special as a homebuyer your team (with the exception of Donnie) fell very short. ... More

I absolutely love my tiny home! Of course there will always be issues because it’s a new build. Just a few things… 1. The fire alarms are way too high to reach even with a ladder. My father got up on a ladder and he could barely touch the one in the living room. 2. I love the lighting in the house however can’t reach them to replace the bulbs and apparently I have to rent a certain tool to take off the cover so I can replace the light bulb. 3. The grass, I have a long backyard. I only got 20 ft from the back of the house that is covered with grass. The rest of my backyard is bare with dirt and weeds. That’s unattractive. 4. The standing shower could have used a few more feet, on all sides. 5. What’s with the virtual repair. I totally get help training the home owner to be self sufficient but if the house is under a one year warranty I expected a little bit more than virtual repair. The repairs are quick, but because of the virtual part it lengthens the repair process within days. Other than that! I love my tiny home. ... More

Overall I wouldn't recommend a Lennar community to others. You are inundated with so many different people during the buying and closing process, who knows who anyone is and why are there so many different titled people to handle this process. They don't all communicate together and it shouldn't be my job solely to keep everyone up to date, especially if I'm not receiving answers for issues. I was under the impression that I wouldn't be dealing with the same type of unexpected issues that arise when buying an already established home. We've had the electricians and plumbers out numerous times since closing and moving in. Our home should not have been plumbed backward and that is something that should have been caught in an inspection. Items on a to do list for a pre closing walkthrough should be addressed and not have to be made an exception when not completed by closing. I just expected something different for a new build home vs buying non new build. ... More

I felt like there was a lack of communication between title company and construction manager, and sales person, I was off and left wondering who was going to contact me regarding closing and final walk-through. Title company had me closing before final walk-through.

Most materials and products are nice, not typical builder grade. Much of the craftsmanship is also well done. In our house the prep on the millwork was very poor, not the same as in the model homes. Many repair attempts were poorly executed. Unfortunately it is a poor representation of the rest of the house however it is highly visible and runs through the entire home. It’s a shame since our experience from start to finish was mostly very good. Rockstars were Katie in sales and James in lending. Too bad things finished up with Jennifer in cust service, she gets 2 thumbs down. We didn’t see that coming. ... More

Lennar fixed whatever issues I had, but there was a LOT and much of the painting/drywall/finishing issues should have been properly completed in the first place!

Overall, I was disappointed with my homebuying experience.

This is our second home, which was built by Lennar. We continue to have problems that have been outsourced for replacement or repair. The reports and updates we are getting reflect on Lennar as uncaring if we do not sign off on service tickets. Twice now a ticket has been closed without a completed repair. Where is the care in that?

Fast process but quality of home is not worth the price. Sales person was informative but lenner lender was difficult to reach at times so that made it frustrating.

We’ll breakdown this review into 4 areas Lennar Sales, Lennar Title Services, Building Team, and Warranty. This review is for the Dolce Homesite Lennar Sales (Eileen and Carla) - Our first Dolce sales office experience was with Anastasia and she was great. She took the time to go over the features, explain things, and even took us around the Dolce neighborhood to show us properties and amenities. Her customer service, positive attitude, really sold us on the Dolce community. Sadly, Anastasia wasn’t working at the Dolce location when we came back to start the sales process a couple months later. We ended up having to “deal with” Eileen and her “empty-suit” of a supervisor named Carla. This is where we experienced the most grief. Eileen showed disdain for us from the beginning the moment she learned we had a real estate agent representing us and that we had our own financing. We later learned that those two things typically mean Lennar makes less profit because you aren’t financing through them and less commission potential for Eileen because portion has to go to our agent. After viewing the model we were interested in, we went back through the sales office to exit. We were rudely excused to leave the office to “go grab lunch to work it out” because apparently Eileen didn’t want to listen to my wife and me talk about the house and options were were considering and our financing plans. This visit was in the middle of the week and sales office was empty. Apparently we were a bother to her. This was the tone we experienced from Eileen during the whole sales process. We even tried to escalate to her supervisor Carla who also refused to talk to us other than to say keep her cc:d on emails. When we were done, we had over 200 emails. A large number of those emails being because Eileen’s refusal to answer simple/direct questions, refusing to respond, and laying blame on other Lennar departments. Dealing with her was excruciating and stressful. She exhibited the same unprofessional behavior towards us, our agent, our lender, and even Lennar Title personnel. It’s hard to believe that Lennar has this person as the “face of their company” in the sales office. It was also disappointing that her supervisor Carla refused to participate/engage in any discourse throughout the entire process. We left voicemails for Carla and sent her multiple emails seeking help to intervene that went unanswered. If we didn’t love the house we would have walked away from the deal at this point. Lennar Title Services (Vickie)- Yes! finally some adults in the room. We decided to use Lennar title. They were great through the whole process and worked hand in hand with our lender to get our deal done. They kept Eileen to task who kept trying to place blame/responsibility on the title department for items Lennar Sales should have handled. Their professionalism and customer service helped make this a special moment and kept us from walking away from the deal due to all the frustrations with Eileen. Building Team (Jerry) (pre closing)- he’s a personable guy and decent customer service, but delayed responses probably because he’s overwhelmed with the neighborhood buildout. Our Initial walkthrough was done before electricity was as turned on, there were surprisingly a large number of items we marked for correction, and a few we missed that we had to address via warranty claims post sale. Advice… be that person who goes over things with a fine tooth comb as there doesn’t appear to be great quality control during build. Feels like Lennar should have caught and corrected most of the items we called out during our walkthrough. Warranty (Jerry and various trade teams) - less than stellar. You aren’t a priority now that they have your money. Opening warranty claims is easy enough via their web portal, but it basically gets rerouted back to Jerry who has to engage the various trade teams (plumbing, drywall, counters, etc.). Feels like a second job having to send multiple reminder emails just to get an appointment for inspecting your claims and that is after you do a virtual inspection via phone call and picture submission. We are roughly 2 month living at the house and the majority of the items are still open unresolved. Advice..take your time and inspect EVERYTHING in great detail during your walkthrough. ... More

The buying process was fairly smooth. The home itself is beautiful, but definitely disappointed overall in the quality now that I am moved in. Issues arising as time goes on - major one being electrical work. An outlet in the garage was not working right off the bat - it was installed improperly. That was foreshadowing for the electrical issues that have arisen with breakers constantly tripping and lights and fans flickering. I had hopes with new construction that sound from connecting townhomes would be a non issue - but could not have been more wrong. I am confident I know every time my connecting neighbor takes the stairs or has a jam session. Not leaving touch up paint is also a really subpar practice as I now have to spend hundreds of dollars to get a can of touch up paint. Additionally the neighborhood itself is absolutely pitch black at night without a single street light. Overall I would be unlikely to recommend to a friend, aside from appearance. ... More

Lennars' is working on the model of " quantity before quality ". They lack the small but important detail on their homes. The subcontractors appear to be working on getting the homes built quick and ignoring things that need extra time.

The notified closing date changed multiple times. We were given an original closing to be October 2022 and based on that we planned for furniture delivery and for us to move in by November. Lennar missed the October closing and we had to pay rent until we could get into the house. We were notified of next closing to take place in January but we found problems with construction that had to be corrected before we could close and get into the house. We expected the things we found would have been noticed and and repaired before we close. Finally closed on 3rd notice and got in to the house in February. We have been in the house for several weeks now and are still trying to get last few things repaired. Lennar people have been nice but getting things done a challenge ... More

We discovered some damage a week after closing and brought it to Lennar's attention. The Lennar customer rep took the info plus our assurance that we did not cause the damage, and then got back to us that because we didn't discover the damage prior to closing it was on us. We tried to contact the supervisor but were ignored.

I believe lennar is priced competitively in triple creek. You will miss out on some upgraded features but if your not afraid of some diy projects you can make it what you want and save a few bucks.

Had to reach out multiple times for answere

The experience went well for the most part. Our first point of contact (POC), Nicole, was OUTSTANDING! She was friendly, personable, attentive and resourceful. She communicated with us at every turn. Megan, our finance POC was also on point. She was resourceful, quick and responsive. Not giving 5 stars across is due to the condition of the home and the responsiveness to our requests/communications. Jarred, our POC for construction issues, was great only once. Getting a hold of him has always been a problem. We had a number of issues that needed attention. Most were handled quickly but not all. Voicemails and emails to get updated went unanswered...not what professionals want from other professionals. At this moment in time we have not been assured that all issues were corrected and we're 2 months out/past from closing. ... More

Decente house, need extra if you wanted cozy but overall its a good purchase