Lennar Reviews

The cosmetic issues were half fixed prior to closing. After living in the house you see so many more things that need to be fixed. When putting in a work order I was told to wait for the 11 month review. I am not convienced that things will be taken care of timely.

Experienced multiple issues that seem to be the result of poor workmanship on the part of some subcontractors. Issue resolution is very slow

Things could have been made and done better in the home plus with landscaping and finance side.

well the quality of home is good but NOT great hat carries Lennar and signifies name. also responsiveness towards issues report after moving is pathetic .

EXPERIENCE AT THIS POINT HAS BEEN LESS THAN SATISFACTORY.

Overall we are very happy with our home and the community! The largest complaint we have is the workmanship. Attention to detail has been lost for sure. Landscaping and concrete work has been terrible and an ongoing headache. The money Lennar saved with low bid has cost us huge in time spent managing repairs, not to mention the work I have to go back and redo. Lennar, please start taking pride in your own product and ensure quality work is done ahead of time.

We are new with Lennar and are thankful to finally have our family home. Took about 3 inspection dates to finally get our house approved. But once it was approved we were not told until our power went out. Since lennar was paying our electricity until the house was finished. We appreciate all that you do but would’ve liked a call once everything was finalized. So we would not have a surprise power outage. When we moved here we did not get a key for our garage door so we asked about getting a new key or a lock that matches our keys. We were told it’d be here in a few days. Well it’s been about a month and no word. Some issues with paint jobs on the walls or poor spackling jobs sealing the floors or underneath the toilets. There was spackle footprints all over the master bathroom. Our move in date some parts of the floor were already pealing or cut up. There’s a pipe sticking out of the ground in our front yard causing a tripping hazard. The driveway and walkway has splats of concrete everywhere making it look not smooth at all. Some parts of the house just look a little rushed. My only request for improvement is keeping the clients informed on any updates or changes. We pay to have a fresh new home and I understand everyone is busy and trying to get stuff done. But would you be happy with these issues to a home you just moved into? We appreciate everyone’s hard work and thank you for your time. Stay cool and god bless. ... More

I have submitted several issues that need to be addressed and have not received any response from you. When will my repair and maintenance issues be taken care of?

DISAPPOINTING- workmanship under par. No help in solving issues

Lennar does not respond to issues with my home, the common areas, and HOA is out of control and non-responsive.

This is the fourth home I’ve bought and none have been so frustrating with the paperwork as purchasing this house. It got to the point of them asking for more and more paperwork that it was completely affecting my job and my sanity. That being said, the people I dealt with on the mortgage side were always extremely polite and helpful so that made it a little better. Now on the home side… I’m six or seven weeks in and I’m still waiting on them to fix issues they signed off on saying would be fixed before we moved in. Our entire house needs to be repainted because of the bleeding through of the drywall mud, which myself and two other people taped on the final walkthrough just for the “painters” to come through and take the tape off but not paint anything. We have been living in here for that long with all these pieces of tape throughout the entire house and find more almost every day. We can’t put pictures or curtains up, it just feels like we aren’t fully living here yet because we keep waiting on it to be done. They send people out to fix mistakes but each trade says “too big of a job, we can’t do this” and leave. It’s costing me time from my job to be home for these people and really makes what should be a wonderful experience of a brand new home a big dud. I do love our home and can’t wait for all these issues to be fixed so we can finally feel settled in here. ... More

The quality of materials used in home are not satisfied and cuts so many corners to save money by builders. Every times when we ask for some thing, the only excuse they have that other owners did not like that. The clubhouse is awesome but did not spend even 20% of the money in houses.

If you have nothing good to say.....say nothing......that says it all. I have nothing to say!

To start, my 3rd party inspector found way too many issues for a brand new home. Now that it has been a month more and more issues pop up. I can barely get the warranty rep (Hunter) to even return my call after giving him 12 days to review the newest case I have submitted. I am currently not satisfied with my overall experience and Lennar could do better.

Getting customer care to take care of issues is a hassle when it shouldn’t be. The HOA is not the best. The amenities are not usable due to HOA rules and not managing the budget properly. The country should be able to step in and do something. They building all these homes but then after you buy you find out that you can't use the gym u can use the pool except for certain days now. It's just not worth the amount you pay in dues.customer service can be improved all the way around from construction manager to customer care.

Could be a lot better if the Customer Care personally inspect the actual situation of the issue instead of using the "Visual" check. This way the issue will be corrected immediately and effectively. "Visual Check" step creates more over head expenses and wasting time for Lennar Homes process.

El cierre se aplazó varias veces después de 3 aplazamientos debí cambiar de compañía (realizando las mismas funciones y el mismo cargo) además de volverme a aplazar me subieron el precio. El valor de las cuotas y el interés me lo dieron un día antes del cierre. CERO ATENCIÓN AL CLIENTE por parte del banco de LENNAR. La asesora (Graciela) nos atendió muy bien e hizo todo lo posible por ayudarnos además de la notaria cuando fuimos a firmar. Nuestro proceso duró más de 2 años, lo que hizo que tuviéramos que pagar más intereses, nos exigieron la mitad de la cuota inicial ya que nosotros pagaríamos el 20% del valor de la casa (dimos 50.000) en marzo de 2022 y nos dijeron que en caso de retirarnos del negocio perderíamos nuestro dinero por esta razón tuvimos que tolerar tanta falta de respeto. Esa fue mi experiencia ... More

No construction updates, unfinished items still after closing, lost keys by construction crew. Phone calls to construction manager and sales representatives go unanswered.

Repairs take too long. Have to wait for workers to arrive. Disrupts the day waiting on workers when you have things to do.

I felt rushed during the initial and final walkthrough, and was disappointed at how much blue tapping was still needed on the day of closing.

A lot of issues have arisen since home has been purchased. It has been a month & conveniently it seems harder to get issues resolved once house has been purchased.

Frist off my Loan officer wea great as for everyone else so disorganized there’s details in the house that we see that we live there now that are not so great tape and flows. Not so great they laid the grass they didn’t put topsoil. You could see underneath my concrete pad for my condenser AC unit outside now I have to put top soil my paint is peeling on my siding. It is so many things that should’ve been done a lot better and they didn’t do good job on

We closed on May 30, 2023, still waiting for the house keys, still waiting for the floors to be cleaned. (glue smeared on the floors) We have still not moved in, so hoping before July 30th the floors will be cleaned and we will have our house keys. Just in case I just bought a floor steam cleaner to get the job done. Also wondering how the hurricane shutters work..They need to have something like a New Home Ambassador to help the new owner and answer our questions. Like when is the trash pickup?

Our sales person was jolly and happy but ill-prepared from beginning to end. Uninformed, unresponsive, fragmented answers, and less willing to help after closing. I am not surprised as she already made her commission!! Workmanship was a joke. Unsquared rooms, unleveled walls, irregular tile grouting, dings on appliances, and other minor flaws. No one cared to do a quick inspection before calling us to inspect. Zero quality control. Post-sale repairs are also another joke. We are still getting through some of these corrections and hope to close them soon. To escalate issues is IMPOSSIBLE! No one gives any manager or supervisor's name or contact. After much wrestling, we got the Regional manager contact and info. He was friendly but seemed overloaded with cases and could not give us 100% attention. He said - call me if any issues. We called and he directed us to a wrong site to enter the defects for correction. These people need to be trained on the ABC's of customer service. What to say. What websites to enter information. Who to call. The basics!! So, after we moved in this week, we found more minor defects - but thank God, nothing structural. At Lennar, no one, I repeat, no one takes pride in delivering excellence. The LEGENDARY SERVICE preached at all levels is non-existent. I wish the CEO would know, so he could have a rude awakening of the magnitude of the problem and do a 360 degree shift. ... More

The quality of workmanship on all trim, all walls, ceilings to name a few is utterly awful. Whoever performed the work AND the QC who accepted the work shouldn't be in the construction business, period.