Lennar Reviews

My apologies I cant give a good review.

The orientation of the home as it turns out was awful. NOTHING was explained regarding hot water tank use and especially all the RING stuff and the fact it had to be installed within 55 days or HIPPO insurance comes with money owed due to missing the date. NONE of that was ever explained.

It was pleasing to work with Lennar

My Lennar experience was mixed. I love the house and community but Lennar didn’t make the process easy. I made the deal last October when the lot was being graded. It took Lennar almost 8 months to complete the house and I could never get a straight answer about the work schedule. The main problem is that Lennar uses the old “good cop” / “bad cop” approach to customer service (I’ve changed the names of all Lennar staff). There were two sales guys involved, I’ll call Joe and Moe. Joe is a genial frat boy type while Moe is his dour counterpart. Joe handed me off to Moe whenever a complicated issue came up, and then would pop up again like a Hobbit. There were two construction managers Harry and Larry. Same drill: Harry was the crusty and genial guy in pickup truck and Larry the enforcer. There was a serious “mistake” made in that inferior cabinets were installed, which I discovered six weeks before closing. It took until closing to resolve and it was never clear if this was an honest mistake or an intentional deceit. I ended up having to accept lower grade cabinets than I paid for, due to closing. After closing, I got Baby Bill, a young guy with a bad attitude and eventually the area construction manager, Smiling Will. There’re several unresolved issues which I’m waiting for Smiling Will to resolve, including a potential credit for the cabinet fiasco. While Lennar Title was great, I’d never use Lennar Mortgage again: the loan officer was rude, unresponsive, and arrogant. Still, all’s well that end’s well. Lennar is no different than other merchant builders so assume you’re essentially dealing with a giant car dealership and act accordingly. ... More

Such a great experience buying and building a house with Lennar. Colton in the front sales has been outstanding to keep us informed throughout the process. We are very happy with our home.

My biggest disappointment is the workmanship. Sloppy messy and destructive. I expected a much cleaner final walkthrough. Fiberglass showers all had what I assumed(mistake) was clay and would wash away. Clearly workers stepped in them with cleats that gouged and left orange spots that don’t come out. Had it been cleaned better I would have known that. Don’t feel rushed. Walk through and spend time. Lennar, you are only as good as the workers you hire. Construction managers need to check sites more often and expect more.

I would NOT recommend Lennar's mortgage. I was unable to use Lennar's mortgage company due to their inexperience and I lost out on all incentives in addition I never received all the information at closing regarding who to contact, association information ect... The tile in my master bath had to be redone multiple times. Holly was amazing she was the bright spot in this experience without her I would have walked away from this home purchase.

The office staff was very professional and responsive. Gina Hurff is a great communicator with regular correspondence. The attention to detail in the finished home could be better. A few more choices in design options and material color would be appreciated fir a home of that price. Overall a good experience.

Took so long to get issues solved

Quality of workmanship extremely poor and problems since the day we moved into our new home. So far Lennar has been responsive in addressing these issues.

We moved from Virginia to Florida and worked with the Lennar team to buy our first Lennar home in Florida. The team was great to work with virtually. The only issues we had was that they tried to finish too many houses at once and there were a lot of small things not finished when we closed and moved in, and the house wasn't cleaned out so we ended up cleaning some of it ourselves. But we LOVE the house and so far feel like it's a great value!!

I've lived in my home for 45 days now, and am generally satisfied overall; however, there are some items to note if you're going into a home buying experience here. Make sure you know your colorways and are happy with them prior to agreeing to purchase the home. Don't let the salespeople, construction team, warranty people, or anyone force you into anything. For the price paid for the home, the construction was reasonable and workmanship was okay.. but you'd expect more attention to detail and prompt follow-up to correct minor issues and ensure the customer is happy. I've had false promises given multiple times (items being fixed prior to close that weren't, screens installed in June [still haven't seen them]), missed meetings/no shows multiple times (to have fixes approved/damage verified). If you can swing it, get an inspection done pre-close, and get another one done at ~11 months to ensure your home is what it should be. Upon move in, we had no hot water (gas was turned off and system had to be reset), a wall full of non-working electrical (literal wires WITH electricity not connected to the GFCIs), non-functioning water dispenser from fridge (valve was off), smart devices NOT hooked up (although the literature said everything but ~2 items would be), mounds of dirty ontop of concrete supports in the basement, baseboards needing cleaned, a faulty window, and more. Be thorough in your inspections during meetings or general walk throughs, annotate everything, and submit everything through the warranty portal as it comes up so hopefully you get resolution within the 1-year mark of homeownership. ... More

This whole experience has been horrible from poor workmanship quality to mistake after mistake. And even worse I am STILL waiting on basic things to be fixed. Lennar customer service is useless and does not care or know anything every time I call them. It takes weeks to get any type of answer about things and then when they come to fix it they break things even more. The only reason I have two complete work orders is because I called myself and advocated.

We love our new house in Patapsco Glen. Everything is excellent more than we would expect : workman ships, quality, on time deliveries and customer service after moved in. Thank you very much

Very bad experience for all peoples in lennar

Thank you Lennar for a really unique experience. We signed the purchase agreement in late October 2021. The home was already under construction so we were told it would be complete in the middle of January 2022. We sold our existing home fast and decided living in a hotel for two and a half months would not be that bad. Construction delays and material shortage kicked the actual close date to May 27, 2022. We were homeless for 7 months! Every step along the way we felt deceived and lied to. When we would talk to the customer representatives they would always say “Thank you for not yelling at us”. I would always wonder why a company would put its sales staff in line for customer abuse. We finally had a walk through of the “completed” house and found hundreds of poor fit and finish items that needed to be addressed. Almost none of the issues were properly addressed by Lennar before closing. My Wife’s new part time job is to submit complaint tickets and schedule repairs. We have had plumbing problems, HVAC problems that are still ongoing, cabinet faults, cracked tiles, The closing day was a mess no one knew if our house had actually closed. Now a month later we discovered that Lennar did not pay our home insurance at closing. They sent our home insurance payment to a different insurance company! We had to bring up the error to Lennar and they took 3 weeks to fix the problem. Bottom line. I will tell everyone to avoid Lennar for their future homes. I will never do business with them and I regret every step of this home buying experience. ... More

At first it was good but after you sign and put money down, takes sales 2-3 days to call back even my realtor could not get a hold of him. The on line paperwork is a joke. The first walk thru was horrible water leaking in the wall and Lennar was just going to leave water in the wall and underneath the flooring. Paint not finished. Just got it fixed on the day of closing. Let’s talk about Lennar contractors damaged my A/C unit outside and when you send a service request in it’s poor response. Front door sagging. Closet door damaged kitchen cabinets coming apart over all just a bad experience . Will not buy a Lennar house again or will I recommend anyone else. I have learned in business that for every one bad it takes multiple goods to forget the bad , that is something Lennar needs to learn, because what Lennar advertised is not what happened ... More

Workmanship is B - The garage is a D. Wasn’t finished.

Good value and experience for the home buying process.

The entire staff at Lennar was extremely kind and Professional during my purchase. They always reached out to me whenever I asked them anything. Closing process was super smooth and stress-free. I absolutely love their customer service and they really care about you :) I am so glad to be here and highly recommend this place (Lennar) to anyone. Believe me they will treat you like a family.

I wouldn’t build with Lennar again. The quality for what I paid is not worth it. I have walls that curve, so many uneven walls, vents and doors. I had a leak my first weekend after move in, in May it’s now July and the hole still hasn’t been fixed. I was also told we would be getting replacement doors for the hvac room and our garage storage door that was damaged before move in and that still hasn’t happened either. Just not worth it.

While the purchasing part was easy smooth and fun the moving in was the most stressful. I will explain why. I moved in with a lot of cosmetic issues. The paint was poorly done inside and out. Whoever touched up the paint did not use the same color and I have spots everywhere in the house. The guest bathtub had a giant Tiger claw scratch. The cabinet draw will not close. The dryer is dented as well as the microwave. The rugs had nails sticking up I cut myself numerous times. The painters left tape on lights and garage. A chunk of slab is broken off by the sliding doors. The weatherstrips are ripped on the garage door and front door. One of the blinds was put up Crooked. A piece of granite is chipped. I worked hard for the money to purchase this house I show not be going through all these issues. ... More

Overall the experience went well. I am very pleased with the quality of our house. We've had a little trouble in getting answers to some warranty issues.

Our home was not delivered on time not anywhere near the date that was told to us when we purchased it. When we did close and moved in we found at least 40 plus items that needed to be addressed which we have submitted tickets for repairs. Our construction manager promised he would deal with them and disappeared then we were given another contact and they disappeared. We have lived in our home for over a month and still do not have mirrors. When you submit tickets for repairs the contractor just shows up without scheduling with us and we have to work we can’t just sit around every day waiting. We have been threatened by Mike B. that he is going to cancel our submitted work tickets because we are not able to be here every day when they show up. These items should have completed before we moved in not after when we have to miss work, I can not be home every day waiting for contractors. Not a sole cares about the situation they all pass the buck and Lennar is just about $ not customer service. Their workmanship is appalling and they should be embarrassed. ... More

Lennar's customer service is absolutely horrible. The responsiveness to customer issues is non-existent and no one seems to care that the home you are moving in to could be your place of living for the next 20 years or so. They seem more concerned with getting you closed and signed, your money in their hands then they stop responding to you. Slight issues are lumped in with major shortfalls in the construction and their response is, "it could take up to 90 days to resolve your issues". Avoid this developer if at all possible, and if you do buy a home from them ensure you are able to stop by the construction site often enough to validate the work being done by their sub-contractors. My inspection was done by a Lennar provided inspector and the final walk-through consisted of the Lennar representative attempting to rush us through the house as she had "other homes to walk-through with other buyers". ... More