Lennar Reviews

I was told to contact Joe with issues. I let him know my dishwasher was leaking. Joe was so amazingly helpful that he told me to stop using it. I am not making that up. That was the end of his assistance. I explained there was a pile of drywall, a tarp and debris in front of my garage door. After a week, most of it was cleaned. Amazing, Lennar!

Lennar is definitely the place to get a good bang for your buck, but be prepaid for any issues to not be resolved. They’ll tell you X is going to be fixed or is on order, but then X will magically disappear and never be repaired. All of my trees have fallen over and had to be ripped out including having many electrical wiring issues in the home. The floor plans are nice and they do include things like blinds that other builders done include so that is a bonus given the issue I’ve had to deal with

You must ask many questions before you buy, especially as concerns finishing your garage and material used in the construction; garage is always unfinished and they won’t tell you that, if you don’t ask. The interior painting is cheap water paint; the slightest scratch or water drop on the walls peels off the paint and the slightest hit on the interior walls produce a dent. Drywall not level in all places and they will tell you that they have no warranty on drywalls. Your kitchen area that should be painted with satin quality paint that can be easily cleaned if something spills on it, is done with normal cheap and light water paint; any oil spills will require repainting using a primer or sandpaper first. You have to be vigilant with your roofing tiles; I was keen and noticed a lot that were flapping and pulled out after some winds. They respond to warranty requests but at times react as if you’re a nuisance to them. I will recommend Lennar, with great reservations to anyone; presently I’m looking for a possibility to sell my Lennar house only after being in for not up to 2 months. Maybe I was just unlucky but I’d advise anyone to ask a lot of questions and do thorough inspection before buying a Lennar home. ... More

Response to arising issues is poor, new community information in non-existent and the entire area need to be kept cleaner. The home construction workmanship needs extra attention to details for smaller issues that are important. I have several small home fixes that need done and I’m not getting a timely response for a fix?

Communication was not the best. The morning of closing, was told we might not get the home due to documents that were needed and not told to us until day of closing. Did not get a lot of information from Lennar rep. Thing that are supposed to get fixed still are not and can’t get ahold of correct person to do so. Will recommend due to beautiful homes but will no recommend due to lack of communication

Lennar salesperson was easy to work with and offered an easy in house mortgage offering with no closing costs. However, the mortgage application process was clunky and exposed a lot of internal communication problems. We had to approve everything twice because a second application was started because we were locked out of their site. Instead of canceling one they required us to approve all documents twice. Upgraded appliances were included in our agreement. However, Lennar reneged on this and refused to honor the contract. This turned what should have been a positive experience into a frustratingly negative one. The customer care team found many defects during our walkthrough which were repaired before closing. ... More

Krista was amazing at selling us what seemed like our dream home. The showing process made the homes at Lennar Johnstown Farms look amazing. Come time to move in and we had issues with title, with mortgage and with the construction of the house. Tolerating everything up to getting the keys was easy to do because we had excitement for what was to come. We made it to the house where things that needed to be fixed, were not. There was paint splatter all over the house on the inside and on the out. Appliances were changed without our knowledge. Overall I think the sales team sold exactly what they were supposed to but the construction team failed to meet expectations. ... More

While I enjoy my home, cosmetically, there was a poor job done on many things to cut corners.

We are previous Lennar home buyers, and that is the reason we came back to Lennar. We were disappointed with the quality of this Lennar home. There were quite a few areas of poor workmanship and this was disappointing. We have had a difficult time getting a warranty items completed, I feel that the price of the home was high for the quality and the interior features and the quality of the workmanship.

No happy with the way I was treated, I’m still waiting for the grass to be place and no one gives me an idea when it’s going to be installed

I am a first time homebuyer and would have liked more support from Lennar through the process. There were a few websites for different things and not much guidance as to where we needed to go for each thing. It was just search Lennar and figure it out. I would assume a lot of their customers are first time home buyers too so they should cater to their audience more. The house itself is definitely thrown together with no care from the workers side if anything was neat, level, etc. I have been able to upgrade things after moving in to make it more livable.

good material but very slopy workmanship. Have to schedule. Repair every week floor tiles were installed by a blind worker need I say more.

Paying 200k plus for a home, you'd think there would be more attention to detail from the builders. A lot of things I've found could have been addressed prior to me even seeing the location. Beautiful home, but a lot of finishing touches were lacking.

Lennar needs to improve the supervision on the third party company’s use to build their houses, since the standards are low to my point of view. They need a better QA team.

A lot of things left undone or inoperable. Many things overlooked or ignored. Your people cannot be this blind. One gal stopped by here and wouldn’t listen to anything I said. She should be fired for her conduct. Some to most of your people are third rate at best. The backyard is even incomplete with relation to the entire property. You’ll be surprised when you get the list I send to have fixed or finished. It’s not a short list

The buyer ends up purchasing what Lennar wants you to purchase and not necessarily what you want to because of their restrictions on color, location, model, interior finishes, etc.. In our case, the closing was sloppy and not very informative, the washing machine crapped out right after we moved in (the included GE appliances are extremely bottom of the line), the Lennar Warranty link was consistently broken each time we attempted to file a claim, and the only people that seemed genuinely interested in helping were the salesman (Ryan) and the Construction Manager (Ed). Too many issues take time to file and resolve, and on their schedule. We have many more claims to file and have only been in the house 7 weeks! We're afraid that the resolution may end up being worse than the problem. ... More

Voiced my thoughts WEEKS ago. Was told, someone will be contacting you. Right. Don't bother now.

HVAC system is really Bad, Lennar needs to look into it and fix the problem. We were told to keep Fan on, it is very noisy, very difficult to sleep at night. Some parts of home are very cold and upstairs is hot like oven, It is a shame builder like Lennar giving this kind of system, we have paid almost half a million for our home, this is totally unacceptable

Three months after closing, we have more open issues on our closing list, than Lennar has addressed. Most of the issue were opened a month prior to closing. Should never close until the open issues list is full addressed

The house are rushed to be done

Very poor communication when buying home especially since we came from out of state.

Not good on helping with warranty items

The overall experience was stressful , I believe that the craftsmanship of the house is poor, as I am already seeing nail pops , had to have warranty work done . When asked if I could have some paint to touch up my walls after moving in , I was told you can go to Sherwood Williams and tell them Lennar house Walnut Creek and they know the paint . To be honest that’s not what someone that pays 500,000 for a home wants to hear , your build supervisor did catch the pillar in front of my home as twisted . Placement of light switches are awful why not have a switch in the garage for the garage , No outlet near the water main to use the monitoring items that require 120 v , I rate my over at 3 stars , some people on your team work as hard as they can to please the buyer others are just there to collect a check and you can see that , the warranty dept was quick to come and fix my issues , slate did a great job of keeping me in the loop. ... More

So to start, our agent was super helpful. He answered every question he could. He was always available to help. The loan application was painless and the officer was always available to answer questions. They were both top tier. Now to the actual house itself. Over the course of the two months before we moved in, we voiced numerous concerns. Some little finishing work type things (scuffs, chips, leveled doors and cabinets) and some bigger things like water leaks and the quality of the sod placement. We were told that these thing would be finished closer to closing. Fast forward to the week of closing and almost none of the things that we brought up had been fixed yet. And when they finally did fix them it was a very sub par job. I’ll give them credit for building a house. But the devil is in the details. You can tell when they had people that actually knew what they were doing working vs when they didn’t. I asked them to level the sod out before we moved in and they basically just put a band aid on it that lasted about 2 days. It’s obvious that they didn’t install it correctly. I can count on one hand how many right angles they made with the molding in the house. And the caulking lines are absolutely awful. The tile in our shower was left uneven at the top. Who does that. It immediately draws your eye to it. I didn’t mind so much because of a willingness to fix and change what I wanted, but as a professional you should still want to present the best product you can. Whoever came in to check the work that had been done obviously didn’t care about the finished product. The excuse we got for most of it after bringing it up again was that it was “all within acceptable limits for the builders”. Long story short the quality of these pre-fab contractors is no where near what it used to be. it makes me wonder what else in the house was put together to an “acceptable level”. Last thing, the cleaning job they do before you move in is absolutely laughable. They may as well have not even done it. Paint all over the floor and looked dirtier then before they cleaned it. ... More

The bones of our house are great but the finish detail is awful. Our agent did a good job working with us but construction and communication regarding the construction was disappointing. There were months when are house just sat there and nothing was done. Then the hurricane hit and the hurricane became the reason for no or slow movement on the house. Once we finally closed and moved into the house, the disappointment continued! Paint and finish work on the house are awful. Multiple interior doors need repaired or replaced. Paint and flooring need to be repaired or cleaned. When you buy a few house, I realize touch ups are needed but it has been ridiculous. ... More