Lennar Reviews

The quality of the house is very poor, especially the painting work. Although I had many things corrected later, after moving in I still found many quality issues. My friend also bought a Lennar home, but their construction team did a great job, while the team that worked on my house was terrible. In addition, the paint quality is very bad. If I had been told at the time that I could choose better paint, I definitely would have paid extra for it.

I paid 250k for a 1600 sq ft 4 bedroom house with the tiniest backyard I've ever seen. I'm a first time home buyer and after the first 2 months here I can now confidentially list numerous things that were done shoddily. 1. EVERY door frame in the house is just the tiniest but bigger than it should be. I've needed to put door strike plate expanders on every door that I actually want to keep closed since they left about 1 millimeter of contact between the latch bolt and the strike plate. Shaking the door aggressively could open it up without even turning the handles. 2. The back door is literally cut crooked. The spine of the door is attached to a literal crooked doorframe that stick out more on the middle than the top of bottom and since day 1, the back door doesn't close or open right and takes a bunch of force to do either. 3. Moulding caulk across the entire house was done shoddily. Now I see why I had all those pest control people literally harassing me the first month. It's because they know that the moulding isn't actually sealed and just has holes and missed spots for insects to literally enter the house. Your carpeted bedroom. The back door, the kids room, the kitchen, it's everywhere. 4. They never sealed the bottom of the cabinets. Within one week I had an animals get stuck in the crawlspace they left uncovered in the cabinets. They literally just left it unfinished and little animals can crawl in there.... And there is no way to force them out without breaking about the entire cabinet system. 5. NONE of the cabinets or drawers in this house has handles on them. None..... I didn't realize it during the rush to buy, that they wouldn't be installing even basic things like that. I bought a house that already has issues that need to be fixed and the inspector didn't notice ANY of this. That's not to mean the inspector didn't also have things that needed to be worked on, but those were almost inconsequential superficial things that almost seemed to exist to distract me. I've also needed to buy an additional AC unit for the master bedroom, because even with a new house and new unit, the master bedroom, the one that's the main bedroom in the house, is ten degrees warmer than the rest of the house at all times. ... More

I recently purchased a home with Lennar, and overall my experience was pretty lukewarm. Despite being the buyer, there was little flexibility on the timeline, even when I had legitimate scheduling conflicts that prevented me from attending key events. I was able to move one of the events, but afterward, my homebuyer concierge, Lohana, completely stopped responding to my questions and concerns, which was frustrating and left me feeling unsupported during an important process. As for the home itself, the quality and workmanship were about what I expected from Lennar, which unfortunately means subpar. Nothing went terribly wrong, but nothing really stood out as excellent either. Overall, the process felt more transactional than customer-focused. If you’re considering buying with Lennar, just be prepared for a rigid process and average build quality. ... More

My experience with the mortgage process was largely positive. The team was very responsive and quick to address any issues, and the approval process was smooth. However, the escrow phase was confusing due to a clear lack of communication between the escrow team and the loan officer. The closing statement had to be revised three times, which was frustrating and required extra effort on my part. The sales process was excellent with great communication throughout. As for the build quality, I would rate it as neutral. Several major components were non-operational at closing, which required my time and effort to correct. Fortunately, these issues were resolved within two weeks. Overall, I'm satisfied, but the experience could have been improved with better coordination during the escrow process and a higher initial build quality. ... More

the house was Filthy, want a joke to not clean out the vents for cabinets. I would not recommend Lennar homes to anyone. Sorry but the truth.

I hope I made the right choice. These homes are built very quickly with cheap labor.

The sales experience was very professional without pressure. Dominique was patient as we took almost a year to finalize a purchase. Customer service after the sale could be improved in response time.

Had a problem with AC unit and the reaction time was not quick. Lived here for a few months always finding issues. You make a ticket to get it fixed and they only fix it if your home. So that means you have to take off work. So I been fixing it myself.

Great experience working with Angie in sales. Not a fan for Lennar’s “new home celebration.” Lennar should provide adequate time for a proper walk through. Some of the work was not great quality and if items are missed in new home celebration, it is difficult to get Lennar to address. I have been “ghosted” by both construction manager and customer care team. Very unprofessional way to do business.

No one ever responds to service requests

I'm mostly neutral on this buying experience. When we toured the development with the sales representative she was attentive and made statements that in the end were not accurate. She worked with us, did our sales contract then moved to a different Lennar site never to be heard from again. We like the floorplan for the home we purchased, but it was not our first choice. Timing dictated the selection. Not having the ability to choose your cabinet, flooring or siding color was disappointing. It seems you can only purchase a home already in production. Although appliances were included in our package, in less than two months we have had Whirlpool out for repairs on three of them already - one has already been replaced. ... More

Great home, I wish that some things were disclosed better. I feel like they could have been upfront about a few things.

The sales rep has inaccurate information and the closing process was a hassle. They claimed the home would be locked but let someone come in and track the carpets and damage the floor. Also, didn’t get the keys during closing.

Things went pretty smoothly until the end when the fence was being put up in the wrong place, and we had to threaten to back out of the contract to get it out in the correct place. Also, we didn’t have much guidance on closing day about how to pay the closing costs. Fortunately, the title manager was able to help us, but it was very nerve racking and could have gone much more smoothly if better preparation had been done by someone before closing day to prepare us, and if someone had been assigned to meet us at closing to walk us through things. I had no idea I had to wire money straight from my bank or how to do that from my bank app. I thought someone would be present to help us but they were not until the title manager was asked to help. He was also overwhelmed with his work, but he helped us anyway. He was a blessing. ... More

They make it seem like it will be awesome and “everything is included” but as soon as you sign the contract they become less and less responsive. We’ve had numerous issues that need to be addressed. Have 3 open service requests right now. Upon closer review after move-in we’ve noticed some corners have been cut and cheaper materials used. No closing/welcome home gifts like we’ve gotten from previous realtors. Lennar mortgage sold our loan right away but all the paperwork wasn’t turned into the new mortgage company in time so we still don’t have an account number to pay our first mortgage payment that is due today ... More

It's a home, it works. I've had great response from Marcus, and Sean has been helpful. Overpaid for this home coming from another new construction. Needs some work - throw in robe hangers but now hand towel/regular towel holders? USPS was a mess. HOA has not transferred from Lennar, so I can't get projects done. SLOW. Main focus is selling homes, once sold, you're in the backburner. Gutters - Lennar did full gutters for some gomes then just did front for these - $1,500. Lots of minor entire home "fixes", has been decent for the most part. 2 outlets on 1 wall in the garage - cheap. No closet space aside from master - cheap. I jumped too soon but will make do and put money into the home to try to make it proper. 1 switch for outdoor thay controls 2 bulbs and the same for the LED? Hue bulbs - can't do it because of the LED tied in, which is also in the entire home. Builder saving money... Lots more, don't have the effort to continue to explain. Maybe change the HVAC filter when the gome was built 5 months prior? I see a lack of pride, I see sell the home and you're a number ... More

Not quite sure that Lennar build quality homes; I’ve been here 3 months in my new home and have a lot of issues with home still needing repairs that should have been done before moving in. Very disappointed in the builder!!!

The doors and windows are a joke. Lennar is no longer focusing on quality, they focus strictly on profit. The repair people even say, the large sliders, are defective and poor quality. It takes 2 hands to operate and a lot of muscle. The sales team is great. I don't think I'd ever buy another home from a track builder. The plumbing is the cheapest of the cheap. Push fittings for turn offs. I mean they cut everywhere they can. My friend worked for lennar 20 years ago when they were worried about quality and profits equaly. I know they have to make money, but my god be reasonable.

Beware buying a new Lennar Home and closing before you get the results of an independent home inspection as there is pressure to approve all conditions within a short period of time and barely obvious minor problems may be hidden.

Some of the paint on a few of the doors started to chip in less than a week of moving in without anything touching or irritating paint. Owner is responsible for fixing that as builder will not fix. Small entry holes throughout the home especially back door for an abundance of ants and other similar creatures to come in despite alleged pest control treatment completed prior to moving in. Pay attention to irrigation system and water meters as first utility bill EXTREMELY high despite not having ANY leaks in home

Times have changed, so my expectatiions were not met as I had hoped. Many new relationships start out with lots of optimism and presumed expectations. I love the new home, however, I found the whole transaction impersonal. I did not meet any of the persons I interacted with over the months in person. I met a notary at closing. First walk through had issues. Some were addressed by the second walk through and still working on completing other issues that are still being realized now. I was disappointed by not getting closing gift (even a card). I was told that I received many incentives, so I will accept that as my gift from Lennar. I am using my warranty to addressed issues that are coming as the days weeks go by. ... More

I am happy with my new home but have issues that need to be addressed. All the people I worked with in the buying process were very professional and helpful.

I saved and put most everything into this home. I love the lay out, However, I am so mad that I closed with the understanding that I would have a driveway, grass and landscape when the weather broke. I just got my driveway 2 weeks ago, I am still waiting for grass and landscape and painting the outside and a Handle for my outside water so I can Clean the siding and windows and screens. The outside of house is filthy! the patio is also full of pop marks, but you keep building, and no one has time to complete the Closed homes only the homes ready to close.

This is my second Lennar house. I loved my first one and it was a great overall experience, would still live in that house if the neighborhood stayed good. This was a horrible purchasing experience, especially with escrow, and let me explain we could have paid cash for the house, but we didn't want too. The electrical messes up a lot, tons of work orders to get it right. One can light per room and no fans. Only a few plugs in each room too, seems weird. Dealing with them isn't the easiest, and it all depends on what area you buy in and the people, because like I said, our first Lennar house was a great experience. So you get what you pay for, even though this house is more money and less square feet, 7 years apart too. ... More

Extremely disappoinred in the home rep assigned to me as well as the hoa management company. They are inattentive to home owners needs and basically useless. The project manager, Joe Cantore is wonderful and truly the only positive person I have met there. He is on a class above all others and should be commended for his fine work.