Lennar Reviews

Very few options for upgrades / workmanship poor with cabinets and doors/trim etc. not a very organized walkthrough process to deliver a million dollar purchase - I’ve had much better closing delivery for an automobile purchase.

We loved working with the sales team and financing. The quality of the house is lacking. We already have major issues.

Over all slow response from Lennar mostly and not much helpful,Lennar needs to be better in customer support and home construction quality, though David helped me and I really appreciate it.

Honestly don't where to start unfortunately this has not been an enjoyable experience and continues to slide downhill. I guess on the bright side it can only get better from here wait let me cross my fingers again. When it comes to getting your hard earned money communication is over the top but once they get it nothing but crickets. It would be so beneficial if Lennar communicated to the residents when let's say the sidewalks are going to be installed, backfill your home, grass/landscape installation, brick cleaning, post construction issues etc.. etc.. but nothing while we sit in our Lennar Teepee trying to guess when they can and need to be better ... More

Very very very bad and cheapest of the materials used with the price paid. Very very disappointed

The neighborhood is great, the layout of our home is perfect but the finishes are cheap and 2 months in, we are finding so many things wrong. We’ll be making a warranty claim very soon. Cracked tiles, holes where there shouldn’t be holes in the walls. Outlets that won’t hold a plug and are useless. The house was given to us with dirty floors, dirty bathrooms and bugs everywhere. Through hard work and long hours, we cleaned it up and made it nice. After we get Stuff fixed through warranty, I’ll be much happier with our new home.

The Lennar experience during purchase was fine. Once we moved in, a BAD wind storm pushed through and our roof torn apart because it was not installed correctly. The adhesive tabs were still on the shingle. When I reached out for support, I was told, it is your problem contact the insurance company. Every house on our street had roof damage...seems like a systemic problem to me, yet Lennar is not upstanding enough to assist residents who have lived in a home for less than 2 weeks.

Considering this is a 55+ community the access to the A/C unit is in the attic. OK if you have a 2 story model. I don’t but A/C is still in the attic with access pull down stairs in the master closet. The last step to reach the attic floor is approximately 3 feet. An extremely dangerous and for most older people impossible to accomplish. As a former Appraiser I have a reasonable understanding of building codes. I find it hard to believe that this is code compliant. Additionally we have an enormous amount of dead trees throughout the development. I have one on my front lawn. When I spoke with the management company I was told Unless it is discovered at the time of the walkthrough Lennar will not replace it. When you close in January all the trees are dormant. How are you supposed to see if all the trees are dead or alive. ... More

I will rate everything is a little below average, they are great on showing and explaining everything, but after we the offer was approved, they sent me a bunch of documents to sign and they demanded to sign before 11:00 PM the same day they sent, actually that time in only 3 to 4 hours after they sent, the documents are close to 100 pages with a lot of terminology that I am not familiar with which I needed to reach out to my realtor to explain. I refused and they said they won’t honor the offer if I don’t sign quickly. I refused of course. They ended up extending to the next day. The other thing is you have to expect ridiculous closing costs compared to buying from individuals. They reminded me the cell phone companies back in the days when they used to list many charges on you bill, that you didn’t even understand ... More

Very deceiving sales tactics by our agent. Steered us away from the property we wanted by telling us there would be a bidding war for it. No bidding war happened as property is marked down now. Just would have liked to purchase what we wanted as we were first to buy.

Buying with Lennar was a pretty straight straightforward and easy process to go through. There are multiple people that walk you through the home buying experience if it is your first time. Waiting for the house to be built is probably the most exciting part. The only slight problems I’ve had with the house are cosmetic things such as the baseboards not being all the way flush to the ground, which I was explained that the foundation isn’t always going to be 100% flat, a lot of loose doorknobs, sliding glass door frame not being installed correctly, doors being slight slanted instead of flush with the door frame, snd several paint discrepancies. The doors are a little bit cheaper quality due to them being hollow core doors so you can hear a lot of things within the house. The only solid core doors are the door leading to the garage and the front door. It seems like a lot of the little things that I found during my quality control inspection were overlooked during the building process. I understand. My house was built in only three months however, I never thought that should be an excuse for poor quality control and rushed building for the price that I paid for this house. Other than those things I personally love my Lennar home, I would just say pay attention to the little things when inspecting. ... More

Construction inspections very low quality. Sloppy and lost trust in the inspection manager. Many cosmetic complaints and had to pull teeth for adjustments. Would recommend Lennar evaluating their construction manager and their definition of what quality is.

Our two primary issues with this home are poor interior design, and workmanship. I'll touch on a separate topic of builder/buyer interface at the end. For a home at this price point, certain essentials are absent such as, stacked kitchen and bathroom drawers, no place to mount towel bars, too-shallow upper kitchen cabinets, kitchen drawers that are so wide that space is wasted. One of our biggest complaints is the lack of double bars in closets. I have owned two new homes and lived in others in planned developments - I've never seen closets without double bars on at least one wall. The master BR closet is huge, but what's the point if wall space is used inefficiently. None of these items are expensive to remedy - although the kitchen counter is strangely small, while the island is larger than it needs to be. My impression is that these houses are designed by people that have never owned houses. As for workmanship, drywall work is sloppy. The warranty folks have come in and fixed the drywall in one area, but refused to address other drywall issues. Our painter pointed out drywall imperfections while he was painting. We had no choice but to paint over the areas that needed to be repaired, but the warranty guys were asking why we didn't send the painter home? Then we argued over who pays for the paint to re-cover the areas that needed repair. Lennar eventually agreed to purchase the paint, but I'm not sure why it was even a question. To the point about drywall, apparently the standard for high-volume developments is called "Level 3" which means that the finish fits within some standard that laypeople can't possible be aware of. Fair enough, but the drywall inspector was lamenting that Level 3 is not designed to receive eggshell paint. We didn't use eggshell - it was satin finish, but if that's the case, at no time did the builder advise us that certain paints are not recommended. Something that does not affect me as much as it will other owners is poorly thought-out rainwater management. Last year brought a lot of rain, so far this year has been light, but if a strong rain should come, some models will direct heavy flows of water directly over entry walkways and garage doors, which will not only inconvenience owners, but potentially damage paving stones. Another head-scratcher is the thoughtless design of access to the backyard gate and the front door, if an owner wishes to build a path that connects the driveway to the front walk. Plants obstruct the way, to be sure, but to the back gate, there is the control box for irrigation smack in the way. One of the earlier owners incorporated the irrigation box cover into paver path, but those covers are not designed to support very much weight. The cover could easily been put somewhere that would not obstruct paths - particularly in a next-gen home where the person occupying the NextGen unit could walk directly across to separate front door. Plants will inevitably need to be removed or relocated, which doesn't seem consistent with the CC&Rs guidelines. Which brings us to my third point. The builder has done nothing to assist the buyer in obtaining key documents like CC&Rs, paint code and materials spec information, HOA contacts, management company contacts, etc. Finally, the concierge provided me access to a large folder that contained dozens of documents, most of which were relevant to the buyer, but it did contain the CC&Rs. There are two HOAs - there was no explanation as to what functions they perform respectively, who the contacts are, or anything about the Architectural Review process or contacts. The Concierge did pass along a cover letter that I had not previously seen, that contained the above information but those materials must be provided to the buyer at the time of closing. In a nutshell, sloppy design, sloppy interior workmanship (I can only hope the exterior isn't the same) and sloppy handling of key homeowner information. ... More

Not responsive to warranty issues, disappointed

Poor paint job throughout villa, wall and drywall marks easily and chip. Placement of both water hoses act ward, one inside the back of the garage wall and the other on wall at paved patio should be further away from electrical outlet. Some kitchen cabinets open into each other. Closet shelving way too high and there should be more than one shelve in each closet. I had to place more shelving in some of the closets.

Great experience with Adrianne, our sales consultant. To this day, it is so special to see her in the community. She has stayed friendly with us and has graciously introduced us to our neighbors. We had some difficulties with construction following up on items. We were rushed to close on December 31 with several outstanding items; particularly landscaping agreements between Lennar and the HOA. The agreement was for the builder to clean up the "buffer" area between the lot line and the golf course. This took lots of phone calls and follow up from folks that are not part of your construction team. The area was mowed, but the agreed upon installation of pine straw has not been completed as of today. I also was not impressed with the quality of the build. You can tell people were rushed to do their jobs as painting was sloppy. There was a safety hazard with the glass shower that we had to have fixed. The support for the glass was being held by a drywall anchor, and fell out of ceiling pretty easily when the glass was removed. Some other small things that were not considered are; no light in the guest bathroom shower, the master closet door should have been placed to open on the opposite side to provide more working space and no vanity lights in the bathroom are just some of this issues we have uncovered. The appliances are cheap and will most likely have to be replaced in the near future, specifically the dishwasher and washer/dryer. Overall, we are somewhat pleased. I wish we could have been more involved in the build and had an opportunity to pick different levels of finishes. ... More

This is my first home and I chose Lennar, but I will NEVER choose them again. My home buying experience was extremely poor from beginning to end. I started out by getting a realtor, and I would suggest a realtor for anyone, completed the paperwork portion and we went home shopping. I knew where I wanted to live so we went straight to Spring Grove. The Lennar representative,George, I first encountered seemed eager to help, but I quickly found out that he was not the rep for me; overbooking himself hours at a time and being really obtrusive. After several times of being late my realtor and I decided to find another Lennar rep, Orin. At first Orin was responsive and attentive, but that quickly dwindled after I signed the papers for a house. He stopped answering emails, text messages etc. Then came my walk thrus, my first walk thru I found a lot of imperfections, but that’s to be expected. Chris stated everything would be fixed and the home would be cleaned by my “welcome” walk thru so I said, “okay.” My “welcome” walk thru came, the house was not cleaned and there was still blue tape in lots of places. I can say that the construction manager, Kyle, was the only great part of this experience. He was extremely helpful, when he didn’t have to be, and I greatly appreciate that. Closing day came, the house was still not cleaned or up to par, but Kyle, construction manager, came in to do what he could and re-sent the cleaning crew. When the cleaning person, not crew, came she had only a towel. What is she supposed to do with no cleaning supplies?! Moving on, I opened utilities in my name as you are supposed to do. Quickly after that I got my security system in place and received my first two utility bills. I realized instantly that the construction crews were stealing my water after watching them do so on my cameras. I filed a complaint, which is not easy to do thru Lennar, and finally someone called me back. I was informed by Chris that Lennar does not reimburse. This I found interesting because I am having to pay for water that was NOT consumed by me being that I didn’t move in until December 23rd. Clearly Lennar does not take responsibility for their crews or third party crews. I am infuriated by this and don’t find this to be fair at all! So when asked how my experience was and would I refer someone to Lennar…. Never again! ... More

I have been living in my new house for 6 weeks and since day one I have seen a drainage issue in front of my house that I am concerned about. I am worry that it will affect the house or my driveway later on. I have seen that builders have done some repairs but it is not solving the cause of the problem. There is always an area that remains wet. This has been a headache since I wasn’t expecting to deal with this since day one in a new house. I will keep communicating with the builders until this gets resolved. Hopefully soon. I have seen at least 7 houses on my block with same or worse issues but I don’t see any progress on those either. ... More

Sales team is great. Project management team are nice people but allowed poor craftsmanship from some of the subcontractors. Several framing issues, including multiple small and large holes in the sheathing, sheathing that was not flush, missing king studs, bowed wall studs, etc. Trim carpentry is poor, including horrible joints in baseboards and crown molding, door gaps that are uneven, interior doors that were cut down crooked, etc. The stackable washer/dryer in the Next Gen suite was not installed properly (i.e. discharge hose was not installed into drain leading to water discharge all over the floor). Crack in the garage floor opened up two days after it was poured (no wire mesh or fiberglass fibers are use in the concrete). Sill seal was not properly installed in the garage. Bathroom wall light fixtures were installed too low (caught during celebration walk) and had to be raised prior to closing. Drywall repair in second bathroom completed poorly after light fixture was raised. The greatest error, however, is the fact the HVAC team did not install the separate zoned system in the Next Gen suite that we paid for. This will be corrected (hopefully) at some time in the future when the weather warms but this creates an incredible inconvenience and the potential for other damage caused then the HVAC contractor corrects this problem. ... More

It would have been good to discuss with the customer before submitting the application so that there is enough room to negotiate the expected prices. However the person tried their best to negotiate, but since this was our first home buying experience, we thought that it could be a little better and transparent

The process of buying the home was excellent, each person throughout to process from touring the home and going through the application process were very nice and explained things in a way I could understand. All the Lennar representatives during the home buying process were excellent, thorough, and quick in responsiveness and I would recommend them to anyone. The issues started 30 days after we moved in. We noticed mold on the wall and turns out there was a hole in one of the pipes causing a leak and mold to spread to our primary bathroom and laundry room. We are now a month removed from when we originally had the pipe leak. Drywall has been removed from affected places and our bathroom cabinet and sinks, was told our replacements would be here within a week and that everything would be patched up. It’s now been a month, still waiting. Dry wall had been removed and replaced but waiting on cabinet to be delivered and installed. Unable to use our master bathroom as we are without sinks. Have tried to reach out to our home care representative multiple times in the past couple weeks via text and email for updates, no response. The frustrating part of this experience is the lack of communication, even just a reply stating ETA or that they’re working on it would have been sufficient rather than no response. Very disappointed that our experience up until now had been overshadowed by this negative experience as this is our first home and were not expecting issues within a month from moving in. ... More

Still have some issues with Lennar Title paying certain fees to the CMA/HOA company. Still in the process of getting certain issues with house getting fixed. But Customer care consultants are working on them.

The upgrade options from the builder are very expensive!

Lennar purposly chose to install non outdoor rated posts for the fence, and immediately said that the fence isn't warrantable. Sounds very crooked.

Don’t sit on completed homes.