Lennar Reviews

Terrible experience moving in. I will never buy from Lennar or reccomend to anyone after this horrifying experience.

Extremely unreliable company. Creates time hacks and does not follow through. Issues all over the house ranging from wall paint chips to doors that don’t even close. Terrible

I had such a positive home buying experience with Cheryl and the team at Lennar at Cedar Hills in Lakeville. I could not be more happy with my experience as first time homebuyer. Thanks to Cheryl, Kimberly, and Scott.

Everyone in general was great. The mortgage team was great and patient and helpful. I had my own realtor and am glad I did. The home was finished as promised. Keep in mind you buy what they build, no changes or accommodations. I was grateful for the lawn and landscape so no mud to deal with. In this market they are the best so far.

My experience with the selling agent and customer service agent Kami was excellent. Both were very responsive and focused on customer satisfaction. There were a few issues with various things either missing or not functioning properly that are being expediently resolved.

At our pre closing walk thru, we met with the construction manager and listed a number of things that needed attention. On the day of closing, we were told our construction manger had quit and a new man was on the job. There was a pile of debris still in the driveway and the yard was full of trash. The punch list hadn't been completed or addressed properly. By the time we arrived with the movers, the debris in the driveway was gone but the yard was still a mess. Numerous things in the house have yet to be completed. Based on this experience with Lennar, I wouldn't recommend this builder to anyone looking for a house to buy. ... More

Overall Lennar does a good job. This is my 2nd Lennar home. The process of buying this time is very different. Now there are many people involved which I think it isn't necessary. Personally, we are not so satisfied with the appliances (there were no upgrade so there were basic/standard). Wall paint is white, no other color choice. Cleaning before move-in was not great. Cabinets and corners were not clean of debris. The doors were scratched and poorly painted. Lennar tried to fix the imperfections on a timely manner. The design and sizes of bedrooms are very spacious compared to some builders. Overall, we like our new home. We will buy again a Lennar home, if time allows. ... More

This is our second Lennar build. Our new house was build in a more expensive neighborhood. The quality of materials and workmanship do now show that we are in a nicer neighborhood. There were clearly so many cut corners that were not cut in our first house. The overall experience was much worse compared to our first build. We still have issues that have not been handled and we have lived in our new home for 2 months now. We do understand that our house was build in the middle of a pandemic, but for what we are spending, more care should be spent to make sure the customer is getting a quality product. ... More

Our overall experience was very fast as bought a house that was already in progress. The Lennar office staff was terrific and extremely helpful in the buying process. Our whole experience with closing was very smooth. The only blip we experienced was not having some preclosing requirements met and difficulty getting those completed after closing. Some was supply chain issue which is understandable. Others, we are still waiting on a few things. Patience has been key, but overall we would use Lennar again. Our home is beautiful.

What we most liked was the staff that we got to work with during the sales and construction process. They were very efficient and responsive at all times. One main issue lennar should focus on is quality control. They missed out two important things during the construction process which had to get redone after we took possession. We didn’t like that at all.

Several things falling apart. Not repaired in a timely manner. Backyard rules too restrictive, Lennar does not follow the same guidelines.

It was just fine, be patient.

The 1 thing I'd recommend is the fence process shouldn't be left up to homeowners trying to split costs with people you've never met who don't want to spend more $

Not the best at communicating, can be difficult to contact. Overall quality not what I had anticipated! I am still waiting for issues to be resolved

The sales folks at Lennar were very kind and helpful through the initial stages. Our concerns with the quality of work began first before we moved in. We noticed a few weeks before closing that the wrong color front door had been installed. They put our door on the house across the street and that houses door on our home. They did a poor job painting over the wrong color instead of just switching the doors. Our front door also sits significantly crooked. Apparently it’s considered “within tolerance,” but it’s completely unsatisfactory for how much we’re paying for this house. One thing we thought we would get to use is the Level Lock feature that comes with the front door lock, however because the lock was installed crooked the level lock app is unusable. I have tried to fix the lock myself, but have not been able to. The doors throughout the house don’t close smoothly, and have chips coming off of the bottom of the doors. There is paint splatters all over our carpet and kitchen flooring. Baseboards throughout the house are wavy instead of nice and straight, and also have big chunks of missing paint. The main beam supporting the loft area upstairs is cracking at the bottom significantly. The placement of light switches was not thought out or designed well. The main floor shakes A TON even when my child walks past. It does not feel firm and sturdy (this is one of my biggest disappointments). There was no garage door opener pad installed outside of the garage. We were provided with the MyQ app we can use from our phone, but if our phones are ever dead we would have liked to just have a pin pad. Also for guests to get in the house. The plumbing of the water softener pipes was in a closet in the house instead of the utility closet in our garage. That made no sense to us or the plumber that we had come install a water softener. The list goes on unfortunately in regards to the poor workmanship and cheap materials used. We’re paying a lot of money for this house and worked hard to save in order to build, but we can’t say that we are satisfied at all. ... More

Everyone has been extremely helpful and understanding especially since we’re not computer literate. Would be great if there was another method for computer dummies like me. Home is beautiful, personnel have been very accommodating when it comes to our needs.

Quality of work could be better but overall okay.

Sung and Tom excellent to work with.

Lennar is definitely a large company looking to turn homes quickly. Everything is sub-contracted out, and it doesn't seem the sub contractors really cared about the quality of their work. Lots of small imperfections that you would expect in a nearly $700k home

Matt our salesperson was wonderful and kind. So on point with everything!!!!

Bad Experience with Lennar when it came to building materials, options, and service areas.

It has been a great experience to receive help from Lennar from day 1. Is undeniable the loan officer, sales staff, and title staff are very well trained and kind to us, giving every minute a good treatment and searching for solutions every day.

Very bad experience, I have called and even went to the office and no response with the things that need fixing, and we are still waiting for someone to respond to us. Many things needed to fix on the first walk through. Still waiting for it to be fix. And now we have other things to get fix, No response at all. I would not want anyone to go through this.

We had a mostly good experience with Lennar. The flooring that our agent told us we were getting ended up being totally different then what was installed. When we called out the difference Lennar only offered us the option to back out of our contract instead of fixing the problem or offering any sort of credit for the mess up. We were really disappointed with how the issue was handled. We made our decision to buy the house based off what was told to us about the finishings that were going in.

The purchasing process of buying my home was smooth and easy. Working with the loan processors proved to be remarkably easy, even with the VA involved). Had to close remotely (12 May 22). House keys "got lost" between the closing coordinator and Butler & College. Closing coordinator (Erika) proved to be a waste of time. Alot of finger pointing between Erika and Butler & College. Closing/Escrow Manager (Brittney) joins conversation and appears helpful. Statements surmised to resolve situation in 3 days (email dated 17 May22). I follow up with emails and phone calls on 20 May 22 and 23 May 22. No response. Brittney's voicemail box is now full. Brittney and Erika have not returned any emails or phone calls since 17 May 22. I resort to emailing everyone I have ever been in contact with, who is employed by Lennar. Penny (in sales) rejoins the conversation. Gets house and mail box rekeyed in less than 2 days. She FedEx overnighted the keys to me. Keys finally in hand on 27 May 22. I have the email chains to corroborate this synopsis. House keys delivered to me, 2 weeks after closing is absolutely unacceptable. I presume Penny paid for the rekey of the house and mailbox, then the delivery from her own pocket. She deserves big blue cape with the Lennar logo on it, a managerial position, and a healthy bonus. She saved the whole operation. That the star rating isn't at the bottom is because of Penny and to a lesser extent the Loan Officer Department (Alison & Julie). So far the Lennar warranty program/process is proving to be quite helpful and efficient. ... More