Skip main navigation

Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21905 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21905 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Beecroft

  • Abigail B.
  • Verified Homebuyer
  • September 13, 2022
  • Escondido, CA

There have been a few things that haven’t been great. Carpet was stained before we had our walk through. I called it out and it was bandaid fixed but the stains are all back. We have reports in for a fix but it is taking very long and response times are awful. We have also had issues with our stairs that have been reported and her no response. Disappointed since this is our 1st house. Figured Lennar would of been better than this.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 1

Mortgage communications and administrations is lacking. Sales is average Construction is embarrassing. The quality of workmanship is unacceptable. Construction management was lacking. Communication throughout Lennar South Carolina is very poor. It took t

  • Linda B.
  • Verified Homebuyer
  • September 13, 2022
  • Easley, SC

Mortgage communications and administrations is lacking. Sales is average. Construction quality is minimally acceptable. Construction management was lacking. Communication in the whole South Carolina division is lacking. We have requested information regarding the town house project and ownership for a month and have received NO information. We have heard nothing regarding the homeowners association. We have lived here for 6 weeks and have never received owner mail. It took us 3 weeks to get WIFI and to find out there is no cable tv. As you can tell we are extremely unhappy about our new ...

Lennar responded:
Hi Linda, thank you for sharing your comments about your experience. We are sorry for the difficulties you've described. Please send a message with details about your concerns and include your name and address to corporatecustomercare@lennar.com, so we can follow-up with you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

The Builder is not Acceptible.

  • Leola W.
  • Verified Homebuyer
  • September 13, 2022
  • Princeton, TX

I would say to prospective homebuyers, Run! Do not stop in the office go as fast as you can to a better, reliable, more professional builder that will use quality products and stand behind their workmanship! I owned my house for a month and is already showing signs of decay that are not covered by the so-called warranty.

Lennar responded:
Hi Leola and thank you for this review. We are sorry to hear your expectations have not been met. If there are any issues that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Happy to buy a new home..not happy with the new home

  • Sunil R.
  • Verified Homebuyer
  • September 13, 2022
  • Baytown, TX

We were not given any options for input into what was used in the house. It was basically take it or leave it. We went ahead with the purchase because the pricing was good and within our budget but was not completely satisfied as what we got was different from what we saw .

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Would Recommend

  • Qadri H.
  • Verified Homebuyer
  • September 13, 2022
  • Scottdale, GA

Overall process was stress-free, after discounting factors outside builder's control - time for getting permits, interest rate environment. Overall responsive both before and after closing for any issues that came up. Satisfied with workmanship and product.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Disappointment

  • Joshua C.
  • Verified Homebuyer
  • September 13, 2022
  • Saint Cloud, FL

Questions with new home consultant were never actually answered, they were ‘danced’ around. Had 9 pages of fixes to be done after initial walk through. Upon the ‘final walkthrough’ there were workers still in the house fixing things. I left explaining the final walkthrough should mean everything is done and ready for review. Still not all things have been corrected almost 2 months after move in. Very disappointing as a first time home buyer. Don’t recommend.

Lennar responded:
Hello Joshua and thank you for your detailed review. We are sorry for the poor experience you have faced with your new home and the issues you had to face in your first two months of ownership. If there are issues that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com - Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

Not 100% satisfied

  • Stacy W.
  • Verified Homebuyer
  • September 13, 2022
  • Crandall, TX

The Lennar work family ate very nice. As for as my home. I not to happy on how they respond to issues. I prefer phone call instead of emails if I have a service request. My kitchen light is hanging down, my bathroom plug doesn't work, and water stands in my yard for days after it rains cause I don't have a good run off system. I'm having this issue after month of moving in. They are great people but I'm not too impressed by the quality of my home.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Look into small details.

  • Jade B.
  • Verified Homebuyer
  • September 13, 2022
  • Salem, OR

During the turning over or congratulations ceremony pay attention to small details about the house. As it will be very difficult to ask for service after. It took almost a month to have the garage door fixed bec the RC was not even programmed and when we tried it totally didn’t work that even the wall remote won’t work. If you are not a busy person you have all the time to do all but if you have work and a busy person and rely for service it will take u a while of waiting for the service to be done. Same with the ring door it was fine but suddenly stop and again a wait period of atleast 2 ...

Total Score 4


Quality 2

Trustworthiness 3

Responsiveness 1

Great!

  • Anders C.
  • Verified Homebuyer
  • September 13, 2022
  • Fuquay Varina, NC

Overall the experience was great! House was still not fully complete upon moving in, but out contractor was good at responding to stuff.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Never again

  • Manuel M.
  • Verified Homebuyer
  • September 13, 2022
  • Crandall, TX

Three words. L. O. L.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 3

Slow to respond to outstanding issues.

  • Anonymous
  • Verified Homebuyer
  • September 13, 2022
  • Erie, CO

Make sure EVERYTHING unfinished or unsatisfactory is done LONG before you close. MONTHS after closing, still outstanding issues. Lots of lip-service, slow to respond and slower to address.

Lennar responded:
Hi and thank you for writing this review. We want to apologize for the frustrations you have experienced and outlined above due to quality issues and the responsiveness of the customer care team. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 1

Jeff

  • Jeffrey M.
  • Verified Homebuyer
  • September 13, 2022
  • Plant City, FL

Horrible craftsmanship for an upscale home it sucks for a 2600 sq ft home they screw the home owner and put in a 3 ton ac unit left exposed molding in kitchen cheapest kitchen upscale home my rear end biggest mistake I ever made buying from this builder the yard floods when it rains garage floor is already cracking I’m tired of typing you get the idea stay away

Total Score 3


Quality 1

Trustworthiness 1

Responsiveness 1

Second time with Lennar, not as good this time

  • Joseph F.
  • Verified Homebuyer
  • September 13, 2022
  • Morristown, NJ

Sold my first Lennar home and bought a second in the same community. Overall the home is beautiful and Lennar does a great job. But they set the bar high on the first one and fell short of my expectations on this home. They had me close long before I should have. They cheaped out on a lot of things (ex, appliances). I'm almost 2 months in and many basic things still have not been fixed. And I wish they would let you customize a few things.

Total Score 3


Quality 3

Trustworthiness 5

Responsiveness 2

Never again

  • Vicki B.
  • Verified Homebuyer
  • September 13, 2022
  • New Braunfels, TX

The only good experience from working with Lennar was our salesman Jarrett. Any time we had a question he would respond immediately respond. Our build was delayed by 5 months which I do not blame Lennar…that was Covid. A week before we moved in we had so many issues and were told by Eddie and the contractor Ming would be fixed before we moved in….a month in new house and nothing was done..had to do warranty claims. Cheap appliances, poor customer service.

Lennar responded:
Hi Vicki, thank you for sharing your feedback. We are sorry for the difficulties you've described. Please send a message with details about any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

The experience was an absolute blast!

  • Tabot A.
  • Verified Homebuyer
  • September 13, 2022
  • Brunswick, MD

Overall experience was great from start to finish. This was our first home and Lennar made the process very smooth. Will definitely work with Lennar again in the future.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall Experience - First Time Homebuyer

  • Damitra N.
  • Verified Homebuyer
  • September 13, 2022
  • Glen Burnie, MD

Jeff Merk, Shayla Norton, Marc Friedlander are amazing and if I decide to get another home. I would pray and hope I work with them. But walking into my home I seen a lot things that were done that is not up to standards. Quality of workmanship could be way better for the price of the home. I feel like I shouldn’t have to do something of things that need to be done.

Total Score 4


Quality 2

Trustworthiness 4

Responsiveness 5

Rushed construction

  • Jennifer M.
  • Verified Homebuyer
  • September 13, 2022
  • Forney, TX

While construction was delayed 15 days, the end result was sloppy work. Water bottles were found under our sod, detail paint was not completed. Lawn grading below par. Little attention to detail all around home, inside and out.

Total Score 5


Quality 3

Trustworthiness 3

Responsiveness 3

Unhappy

  • Anonymous
  • Verified Homebuyer
  • September 13, 2022
  • Sun City Center, FL

Would not buy a lennar home again!

Lennar responded:
Thank you for your feedback. We are sorry to hear about your experience. If you would like us to review any outstanding items, please send a message to us at corporatecustomercare@lennar.com. Thank you.

Total Score 2


Quality 1

Trustworthiness 3

Responsiveness 2

Great

  • Srikanth B.
  • Verified Homebuyer
  • September 13, 2022
  • Raleigh, NC

Overall great service, house was delivered on time.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Not Satisfied

  • Anonymous
  • Verified Homebuyer
  • September 13, 2022
  • Scottdale, GA

Quickly built and it shows!

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 4

Unsatisfied with Lennar would not recommend

  • John P.
  • Verified Homebuyer
  • September 13, 2022
  • Haines City, FL

In the beginning Lennar was very helpful obviously trying to earn our business and sell us a house however after moving in all the trouble started. Poor workmanship in the house, getting issues resolved took weeks, it is sometimes impossible to get someone to help you schedule repairs. Community is poorly managed, Lennar literally sells to anyone community is heavy investor properties which has led to many issues with compliance. It was clear to us that Lennar only cares about making money. The support we received has been terrible since we moved in. The house has many problems clearly from ...

Lennar responded:
Hello John and thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 1

Rush, rush,rush

  • John D.
  • Verified Homebuyer
  • September 13, 2022
  • New Port Richey, FL

In my opinion, lennar rushes through walk through and there is a lack of supervision while the house is being built. A house should only be allowed to be sold if perfect. Total lack of crafmanship....

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 1

Would not choose Lennar again

  • Wendy J.
  • Verified Homebuyer
  • September 13, 2022
  • Davenport, FL

This is my 3rd new construction home and without a doubt it was the worst experience I’ve ever had. I spent a fortune on airline tickets (canceled flights, last minute rebooking, lost rental car, Uber) to get to the “blue tape walk through” to find my home without: a/c, water heater, toilets, countertops, broken windows…the list goes on. I was then pushed to close the following week in the hopes that it would be finished. I will say that the house APPEARED finished, but with crappy workmanship. For example: no power to lights in the entire front part of the house, frogs in my kitchen ...

Lennar responded:
Hi, thank you for this detailed review. We are sorry to hear about this being the experience you have faced with your new home and the numerous issues you had to face during closing and in your first months of ownership. If there are any issues that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 3

Martha

  • Martha T.
  • Verified Homebuyer
  • September 13, 2022
  • Taylors, SC

Have issues that they haven’t solved

Total Score 4


Quality 2

Trustworthiness 5

Responsiveness 3

Need better improvement finishing minor problems.

  • Anonymous
  • Verified Homebuyer
  • September 13, 2022
  • Chula Vista, CA

Jay, Good place to live in.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Narrow Reviews by Area