Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21718 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Terrible Escrow Period
- Anonymous
- Verified HomeBuyer
- August 20, 2022
- San Marcos, CA
The builder was delayed over 7-months. Lennar did not communicate well with their customers, costing their customer tens of thousands of additional dollars. We found out that we were getting our house keys with less than 24 hours notice.
Lennar responded:
Hi, thank you for taking the time to write a review and sharing your feedback. We apologize for the frustrations you experienced during your home-building and closing process. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 4
Federal retiree
- Nilo M.
- Verified HomeBuyer
- August 20, 2022
- Woodbridge, VA
Loan process was difficult especially when your mortgage type was lowered due to being recently retired.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Great but a little chaotic!!
- Anonymous
- Verified HomeBuyer
- August 19, 2022
- Chula Vista, CA
My husband and I were so excited to finally get our bid excepted for our Lennar home. The process seemed very seamless early on our loan officer and loan processor we’re fantastic. The Lennar staff in the sales office were fantastic as well. The one thing I think could be improved is when homeowners are doing their a celebration walk-through it is scheduled about a month out from actual closing so when the walk-through is happening is easy to forget everything that is discussed reference your new Lennar home. I wish that celebration walk-through is scheduled a little closer to closing or ...
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 4
Worst Experience with a builder
- Anonymous
- Verified HomeBuyer
- August 19, 2022
- Tega Cay, SC
My experience with Lennar was the worst. There were so many issues with the building of my home. Lack of communication with the Sales Person and Sr. Project Manager. I would not recommend Lennar Builders
Lennar responded:
Hello, we thank you for sharing your feedback and for writing this review. We are sorry to hear about the lack of communication during your home buying experience. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Bad loan department
- Darrell I.
- Verified HomeBuyer
- August 19, 2022
- Port Charlotte, FL
Loan officers are terrible if I was to do it again I'd use an outside mortgage company. Also don't use there insurance for flood and homeowners you'll get ripped off.I regards to length of construction time that went well . Addressing my punchlist items that went well.
Lennar responded:
Hi, thank you for taking the time to write this review. We are sorry for the poor experience you had working with our loan officer. Please do not hesitate to contact us directly at corporatecustomercare@lennar.com, if there is anything we can do to help in the future. - Lennar Customer Care
Total Score 3
Quality 2
Trustworthiness 1
Responsiveness 1
Overall we are happy
- Anonymous
- Verified HomeBuyer
- August 18, 2022
- Plant City, FL
We like our home a lot but somethings were done poorly, We had a broken cabinet when we moved in and called customer service someone said they would come fix it but never did and frankly we shouldn't have anything broken in a brand new home. We had a few other hiccups but overall we like our home and our community.
Lennar responded:
Hi, we appreciate your review. We are sorry to hear about your broken cabinet and lack of follow up. Please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Lower your expectations
- Anonymous
- Verified HomeBuyer
- August 17, 2022
- San Antonio, FL
Painting was terrible on the doors. Drips everywhere. Paint overspray on fixtures, paint on every hinge. Excess caulk around entire floor. Still fixing issues.
Lennar responded:
Hello and thank you for this detailed review. We are sorry to hear about your doors. If there are any issues that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 1
Responsiveness 2
Complete Run Around
- James G.
- Verified HomeBuyer
- August 17, 2022
- Berlin, MD
First, we had to wire the complete payment due for settlement almost one week prior to the date we sat down. Second, Lennar contacted us less than 48 hours prior to settlement that our date had been changed and they were unable to get the occupancy permit to close due to the July 4th holiday. Upon further investigation on the part of my wife it was determined that Lennar dropped the ball and they failed to get the permits signed in a timely fashion. Upon direct contact with the permitting office, my wife was able to get the documents signed that we needed and we did settle on the original ...
Lennar responded:
Hello James, thank you for this detailed review. We always appreciate our homeowner's feedback.
We are sorry for the poor experience you faced when closing on your new home and knowing that there are still some pending items. Please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow up with the local team. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 1
Lennar - Multiple delays during construction, poor communication, terrible
- Anonymous
- Verified HomeBuyer
- August 17, 2022
- San Antonio, TX
Multiple delays during construction, poor communication, terrible closing experience, and many things required to be fixed or replaced- multiple times in some cases. I had a good experience with the actual Lennar seller throughout the process; however, every thing else has been poor.
Lennar responded:
Hello, we appreciate you taking the time to write a review. We appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 2
Many workmanship problems.
- Joseph N.
- Verified HomeBuyer
- August 17, 2022
- McKinney, TX
Problems with drains, electrical, trim, water. All of these could have been fixed prior to moving in.
Lennar responded:
Hi Joseph, thank you for your feedback. We are sorry to hear about your experience. Please send a message to us at corporatecustomercare@lennar.com with the details of your concerns, so we can review and follow up on you. – Lennar Customer Care
Total Score 3
Quality 1
Trustworthiness 2
Responsiveness 2
Lennar - It was a great experience to buy the Lennar Home.
- Madhusudan N.
- Verified HomeBuyer
- August 17, 2022
- McKinney, TX
It was a great experience to buy the Lennar Home. Jason is the one who made me to choose this home and I truly appreciate his support on all phases.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Overall Horrible Experience
- Jeanna S.
- Verified HomeBuyer
- August 16, 2022
- New Braunfels, TX
Just bought a Lennar home and I advise everyone to avoid buying these homes. These homes are cheaply built, workers drink on the job (I have the beer cans in my house to prove it), and there is no urgency when it comes to resolving issues. There is no reason why brand new homes should be having any issues - we even experienced a gas leak our first night on the property! They should be ashamed of themselves and I suggest they cut their prices for these homes.
Lennar responded:
Hi Jeanna, thank you for your feedback. We are sorry to hear about your experience. Please send a message with your name and address to us at corporatecustomercare@lennar.com with any outstanding concerns, so we can review and follow-up on you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 3
Not the most pleasing experience in home purchasing
- Anonymous
- Verified HomeBuyer
- August 16, 2022
- Las Vegas, NV
The building looks grand at the first impression, but once you begin to live in the house one begins to find the house lacks many details that a luxury home should consist of. In our home, most noticeable is the electrical switches and outlets, then the lighting. switches are not placed at logical places, lacking multiple switching capability, some even did not provide multiple switching. outlets are sparse, some not even present such as at a long hallway, no light in the closet, bathroom lights not suitable for makeup for the ladies of the house. poor workmanship.
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 4
Close run thing…but….ok
- Craig J.
- Verified HomeBuyer
- August 16, 2022
- Little Elm, TX
They were working on my house the last day before I closed. Some things are still not done. The landscaping is shoddy but the structure and interior are really nice. I’d recommend but expect a wild ride.
Lennar responded:
Hi Craig, thank you for your comments. We are sorry to hear about your concerns. Please don't hesitate to contact us by sending a message at corporatecustomercare@lennar.com with your name and address, if you need assistance going forward. – Lennar Customer Care
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Poor Workmanship
- Lewis O.
- Verified HomeBuyer
- August 16, 2022
- White Plains, MD
Truth be told I went with Lennar because of all of the in-home design options they offered. After touring the staged homes, it took 3 attempts at getting a home because Lennar's internet sales team and new home sales team were not in sync on new customer appointments, therefore they were selling homes to people who did not have an appointment, even though I scheduled an appointment twice with them . Fast forward, on my third attempt I finally was able to pick my lot, but after doing so they told me the particular home build wasn't available on most of there lots, and the one that was ...
Lennar responded:
Hello Lewis and thank you for sharing your comments about your new home. We are sorry for the difficulties you've described. Please send a message with your name and address together with details about any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 2
Lennar - Low quality building materials have presented numerous issues
- Anonymous
- Verified HomeBuyer
- August 16, 2022
- Bensalem, PA
Low quality building materials have presented numerous issues that could not be addressed until the home was lived in. I’m not confident in the longevity of the items used. Ease of closing and the responsive team are the only two reasons this isn’t a 1-2 star rating.
Total Score 4
Quality 2
Trustworthiness 5
Responsiveness 5
Lennar - We loved working with Lennar.
- Anonymous
- Verified HomeBuyer
- August 16, 2022
- Valencia, CA
We loved working with Lennar. Heros was great and super helpful.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Happy to be here, but it's clear there were corners cut
- Nate P.
- Verified HomeBuyer
- August 16, 2022
- Woodbury, MN
I know you guys work with different contractors, but it's clear that the builders cut corners and it's up to the buyers to "catch things" that were missed. For example, our carpet throughout the whole house is lumpy with peaks and valleys in every room. However, we love the floor plan, the house itself and are happy to be here. We just have to be "on top of everything" inside and outside the house. It's not a relaxing experience, instead we are the foreman after we move in. Issues have been addressed hit and miss with workers coming at unscheduled times and whenever they can. I work from home ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Lennar - Beautiful house with lots of room
- Melvyn L.
- Verified HomeBuyer
- August 16, 2022
- Conroe, TX
Beautiful house with lots of room
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
George
- George P.
- Verified HomeBuyer
- August 16, 2022
- Palm Desert, CA
Lennar is a great track home builder and they are the best to deal with when it comes to buying a home from A to Z. All companies working under the Lennar supervision are great in the process of completing the home building and the buying process. I recommend Lennar extensively to any one that is ready for a smooth transition to a new home.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Frustrated Buyer
- Michael R.
- Verified HomeBuyer
- August 16, 2022
- Las Vegas, NV
I have had nothing but usses, last straw was I signed all the paperwork and didn't get possession for 7 days. As I was paying for the place. Sent emails asking to be reimbursed, as of today Aug 16th ZERO ZERO ZERO response. My keys were not even presented to me, left on counter with construction workers. They got my money, and left me hanging.
Lennar responded:
Hello Michael,
We thank you for your review, and are sorry to hear you had such an experience. Please contact us with your name and address at CorporateCustomerCare@lennar.com if you would like us to assist you with follow up in going forward.
Total Score 2
Quality 3
Trustworthiness 1
Responsiveness 1
Lennar - My house did not appraise for the sale price and that effected
- Anonymous
- Verified HomeBuyer
- August 16, 2022
- Katy, TX
My house did not appraise for the sale price and that effected my down payment and interest. It was a fiasco. Since I moved in I’ve submitted several work orders and had slow response for each.
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 1
Lennar - Call Price sales agent was not particularly easy to work with.
- Judy N.
- Verified HomeBuyer
- August 16, 2022
- Canby, OR
Call Price sales agent was not particularly easy to work with. However, Melissa warranty person and Season the project person very helpful and responsive!
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 4
Lennar - One do not use lennar mortgage they are terrible!
- Cory R.
- Verified HomeBuyer
- August 16, 2022
- Shafter, CA
One do not use lennar mortgage they are terrible!!!! I know they say you'll save money that way, but your sanity will pay for it!!! The overall build wasn't bad, but their tile contractor did a terrible job in the master shower. You can't even drive a uhaul no matter the size onto the driveway because the concrete is so thin!! They didn't put a man door in the garage and to close off the garage even more they put the big ol tankless hot water heater on the inside!! Terrible idea!! This is the last lennar home I will buy ever!!!
Lennar responded:
Hello Cory, we appreciate your feedback and are sorry to hear about your frustrations throughout the building and mortgage process. Please reach out to us if you would like us to assist you in following up on any outstanding items. Contact us at CorporateCustomerCare@lennar.com. with your name and address so we can better assist you.
Total Score 2
Quality 3
Trustworthiness 3
Responsiveness 3
Great Home, but finishing was sloppy and construction has been inconvenient
- Anonymous
- Verified HomeBuyer
- August 16, 2022
- Alexandria, VA
We are very happy with our place, however I am going to leave very honest feedback with the hopes that things are improved for our future neighbors! The appliances, materials, and equipment are all high end and good build quality, but the finish appeared sloppy and in our opinion did not meet the standard. Paint was slopped on doors, tiles, windows, light fixtures, light switches, appliances (Fridge, oven, microwave, etc.). The door jambs had plaster/paint all over them. It appeared very rushed. Our cabinets had a lot of nicks and scratches. The railings, baseboard/trim, and crown molding ...
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
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