Lennar Reviews

Make sure before you close you have builders fix any issues don’t sign and let them promise that it will be fixed

Overall the process with Lennar was super easy and fast. I wouldn’t hesitate to buy from Lennar again.

We were very excited to build a home with Lennar, and were made to feel like they had an extensive, impeccable multi-point inspection process that would present new home buyers with a gorgeous home upon closing. Unfortunately, the reality is you’re given a home at closing with such obvious faults that it’s hard to believe that any inspections were performed at all. The workmanship and craftsmanship demonstrate that Lennar is not concerned about quality, only the quantity of homes that they are building at an unreasonable rate. From the moment we closed, getting Lennar to acknowledge and rectify the enormous list of issues inside/outside the home has been most frustrating process of all. Customer care is nearly non-existent, and we have been told directly that our requests for help have been put on to the back burner -- verbatim. When problems are finally addressed, 9 times out of 10 they create a new problem while fixing the old one, creating a vicious cycle of disappointment and frustration. If Lennar was once a high-end production home builder, this is now nothing more than a guise. Overall, working with Lennar post-closing has been very poor and has really soured out home buying experience. ... More

I'm please with my Lennar home. Coworkers were very cooperative, helpful and informative. Great experience. Thank you, Lennar

I would like a Project Mgr to circle back with me to arrange for my carpet to be completely installed ASAP!!!!

The paint job that was done in the kitchen and restrooms were of poor quality. Paint was splattered all over the floor and globs of paint were dropping on the wall. The construction didn't seal holes from the deck causing a lot of bugs to come inside the house, especially a huge trail of ants the first 2 weeks we moved in. When we did the inspection of the home prior to moving in to fix any mistakes, they missed it of what we marked off. They were supposed to fix all the mistakes but only did about 70% of them. The information we received from our agent was inaccurate as well. Overall, for the new construction, and price being paid, we still had to spend 3 days painting the entire house because it came with flat paint which no one wants to live in a house with flat paint due to stain and scuff marks, and the quality of mistakes made, it was a really disappointing experience and purchase. ... More

Our experience with Lennar has been great so far. The house is spacious and we have fantastic neighbors. Lennar's support team has been on top of all of the minor issues that have come up as we are roughly 6 months into our home here. They are fast and follow up to ensure things are taken care of the right way.

Over 100 items that need repairs on a brand new home, painting, replacement windows, holes in bathtub, etc. I've been in the new house for months and can't get any traction on getting repairs done. I will never work with Lennar again and will never recommend Lennar to anyone. Very poor workmanship. Quality of work is a zero out of ten.

Our experience with Lennar home builders was excellent. Our salesman Nate has gone over and above expectations with keeping us informed of the process, sending us progress pictures throughout the building process, and even though we've closed on the home, continues to help us get settled in to our new home. We love the Venice model home we bought, and even though there are a few minor issues to resolve yet, the warranty department (Matthew) has been excellent - he jumped into action immediately when our thermostat / A.C. quit working (our own fault lol) to get a service tech out to the house within 6 hours! Even the other sales people (Christine) working in the office at Biscayne Landing have been so very helpful to us, getting our gate sensors and answering questions! Great company...great people...WELL DONE EVERYONE...and thank you ALL for making our transition to Florida and to our new home so easy and enjoyable! ... More

Lennar's salesman sold us a different floorplan then the one he represented to us. His mistake was our loss. Lennar refused to make us whole. They simply offered our deposit back on the home but offered no other recourse.

Construction person not so great difficult to speak with anyone

She was always available when we had a question about what phase of the building was it’s house in. Each time new parts were added to the house, she took photos and texted them to us.

My experience with Lennar has been nothing but a nightmare and still is. I have contacted sales managers (Mike) who told me he would get back to me and still hasn’t acted emails and calling him to schedule some things to get fixed. I had a leak in my master bathroom faucet, come to find out the plumber who installed the plumbing put the rubber rings on backwards which eventually would have caused them all to leak. My windows in the form were installed incorrectly and they are completely off. They fixed them once and they still are not correct and even the sales manager Mike said that but now he won’t get back to me. I’m sick of chasing these people. It is by far the worst company ever to work with. The customer service rep Rickey came to my home and I told him to leave because he was arguing in front of me with the contractors so I asked him to leave and he left exiting my home and slammed the door so hard I thought something broke. That’s great customer service right there. He shouldn’t be employed with the company! My salesperson David never offered me several things in the home, one being HDMI and outlets higher up for tvs in the wall, he also never offered me blinds so no I have to pay a lot of money to have someone come install them for me. He also is worthless. My carpet in the bedrooms is different color from the carpet in the hallway upstairs. It’s a mess. The workers with Lennar in my eyes are completely worthless and don’t know how to handle homeowners. Like I said I’m still waiting for the sales manager to call me to schedule and that was 2 weeks ago. I’m done chasing these people. They don’t care and it’s unfortunate. I’m also disgusted with the landscaping out front. They put rocks and sand under the shrubs and so now everyone’s is dying. They look disgusting out front. Everyone has dead shrubs. I wouldn’t recommend these people to anyone. My realtor even saw how they act about different things and she said that she will not give any referrers to Lennar also. ... More

Jen was great, but the people doing the punch lists are worthless!!! I will never repurchase another Lennar home, or will I ever recommend Lennar to anyone!!

Our sales person, Dylan was fantastic. We liked him and he was (and still is) very responsive to any questions or concerns. If I were rating just him alone I would say we had a very good experience. Lennar is a large builder and by all accounts should have their building process down now like a well oiled machine. They are, however, building these homes way too fast without a real attention to detail. Also, when issues are noted they are not addressing them while the work is being completed. It appears that they are just letting the issues slide in hopes that the new homeowner will not hold them accountable. Prior to moving in we had a walkthrough that should have only taken about an hour and at 3 1/2 hours I had to rush because of a work meeting. This was also the 2nd walk through of this home, so many of the issues we say were from the prior buyer that had not yet been addressed. They completed most of the repairs, but not all before our closing, and they were not completed with any quality. Instead they just threw some half assed workmanship and called it good. When we moved in you notice just little things that when added all together give you a negative feeling about their building practices. This is obviously all dependent on the Construction Managers and how they hold the subs accountable for the poor workmanship that they are seeing. When I talked with the Construction Manager about a problem we were having with our home I outlined the process that should have been followed to address and issue and his response was "that's not going to happen that way", to which I responded well it should. This is the single reason for the rating I have given. For the money you spend you should not be having any of the issues that we see in our home and many of the other homes around us. Overall I have had very positive interactions with the warranty people, Jesse and Arica. However, I have had way too many interactions already with them as our home was finished in June of 2022. Overall, I would give them a good rating if it was just dependent on them. Not sure that we would buy another home from Lennar without first seeing if they have fixed the issues with poor workmanship. We love the floor plan and the neighborhood. I just hope this home is still standing in 25 years. ... More

Lennar's quality and value are Great!! The Sales rep and builder team are absolutely Professional, knowledgable, and caring!! Most important, they Deliver!! THANK you thank you!!!

Make sure to have an agent that will help with title. Title company was a nightmare.

This is our second Lennar home and all I can say is I will never do this again. Home buyers - If you can, please look for other trustworthy builder.

Mixed experience. Pretty good value with their Everything's Included packages, however the catch is that there is no room for customization outside of flooring, window treatment, and cabinets/counters if your timing is good. What's not included is solar, gutters, and drainage, which are some basic items other builders have included. But overall a large number of "upgrades" that are standard. So if you like a lot of options, Lennar is not the builder for you. Customer service is a bit sub par compared to other builders. Perhaps it had to do with COVID and the absolutely insane seller's market of 2021-2022, but they treated customers like a number instead of a potential homeowner. They're attitude was, "we're gonna tell you how this is gonna work and if you don't like it, go somewhere else." Zero visibility into the sales process. As for after close of escrow, it's been mostly smooth. Small issues here and there but they're good about taking care of it. Overall happy with the home. ... More

Very disappointed in the quality of materials and craftsmanship of the home. Extremely sloppy grout, wood work, and painting. We did not expect to move into a brand new home and need to fix SO MANY things— The amount of carelessness, cheap materials, and inexperience of their trade workers is evident in every room. Literally everything from the exterior paint peeling off after only one month, the cracks and water standing in the yard, to the windows being impossible to open—to the bulging outlets, drywall seam lines, and the amount of extra grout smeared on the shower and floor tiles— there is nothing luxurious about any of it! We definitely feel like we got ripped off! ... More

I will definitely recommend my family and friends.

It was easy to buy a home with the Lennar! The process was quick always and reliable

Like any new build there are sometimes are a few issues here and there that need to be corrected and the builder will stand behind those issues in this case there is a lot of things in place with the company to get you to tell them what’s wrong so that they can come back and take care of it the only problem is their systems keep crossing and the right hand does not know what the left hand is doing it’s been a very bad process so far and the quality of work on chip has been much less than in the past with this builder

The home is not worth what I paid for it, only the location is. It's a shame the quality of work, cheap appliances and material were used to build this type of home. I have a list of repairs from the first 2 months I have owned the home. Baseboards poping off in several locations, scratched glass doors, and toilet seats, warped doors, etc... I have reached out to the area manager to address a few issues and have not had a resolution within the last 4 weeks.

Our home buying experience was excellent because of a woman named Jennifer. She kept in touch with us through text and emails with periodic pictures of the progress of the construction. She made buying our Florida retirement home from New Jersey very enjoyable.