Lennar Reviews

Many items were not completed until after closing. Three months later and we're still waiting for a lamp post. For those things that have been done post-closing, we had to wait weeks for a response.

Construction superintendent was absolutely unresponsive. In fact he never showed up for my walk through.He made nine commitments and never met one.I closed on the house on April 27th and did not receive house keys until June 19th. Still don't have closet doors.I intend to caution every new owners of what to expect when they move in.On the other hand the sales personnel were outstanding.They were responsive and really tried to assist in getting things done. I don't know how they can work with the construction superindent.It's a shame because you have a good product and concepts and one individual can leave such a bad impression. ... More

Let's start with the workmanship and materials: zero stars. Lennar's work screams sloppy, rushed, and lacks attention to basic details. There were several parts of our home that were left half painted or unpainted. Places that we didn't notice during the final walk through because we had to hurry and get to the closing office. There were cracks around our door locks in which they tried to just paint over it instead of replacing the door. The electrical outlets and AC vents are all installed crooked. The AC in the upstairs rooms were not working. The caulking looked like a 2-year old did it. Just extremely sloppy and uneven in places that it should have been neat. Our ring doorbell camera was caulked and mounted to the door crooked. Within one month we had paint peeling from the back of the house, it literally looked like it was melting away. We have paint separating from the wall frames in the bathroom. All of this and we've only been here for one month. I'm so scared to think about what this house will look like in 5 years. They came to "fix" the paint that was coming off in the back of the house and all they did was paint over it. There's absolutely no primer anywhere, just paint on walls. Trustworthiness: zero stars. We trusted that we would be getting good quality work and we didn't. They simply just made it look presentable for closing day. Because here are three months later and we're constantly finding flaws that should have been acknowledged by the builders. Value for the price paid: zero stars. Responsiveness to issues: Allison would not let my realtor (who happens to be my sister in law) join in on the blue tape walk. That was the first red flag. Why wouldn't you let a first time homebuyer's advocated join in on the walk through? So my sister ended up coming in afterwards and making her own notes and checking for things that she knew Allison didn't check for, like toe kicks, messed up caulking, mismatched paint colors on the walls etc. When we gave the list to Allison and Matt, they pretty much disregarded it and only fixed what was on THEIR list of things to fix. The toe kicks were a mess by the way. Allison was working with us on our service requests, all I can say is I'm glad she isn't anymore. Thank God for Jose. Allison took forever to respond to emails and answer questions. Never answered the phone. She constantly asked for pictures of the problems as if we didn't already send them. I had a video call with one of the Lennar representatives to address some workmanship issues where he took pictures from his phone. A week later, Allison is asking us for the exact same pictures. Like, what were you all doing for an entire week besides not communicating with each other because you already have the pictures on file. For two weeks she was supposed to bring the paint coupon that they didn't give us when we got our keys, and she never brought it. Instead we got a message from Jose saying that he would be working with us going forward. I voiced my frustrations and concerns to him and he began working immediately. He brought the paint coupon which I had been begging for, and set up the painters, electrician, AC people, and FS Blinds to come to my house all within one week! He is simply amazing. Another person that left a bad taste in our mouths was Matt. Matt was the building manager or whatever he called himself. He spent too much time talking, and not enough time listening. There were multiple times we would be in the neighborhood checking on the progress of the house and he would just drive right by us as if he didn't see us. No slight wave, no "hey", or anything. It was clear that he didn't want to be bothered and that made us feel like we couldn't voice our concerns to him. He was super stand offish and not easy to talk to. We didn't even feel comfortable talking to him seeing the way he always avoided us. I'll never forget, two days before closing we went to look at the house. When we got there we saw Matt pulling off. Per usual, he didn't stop to speak, say hi, or see if we needed anything, just drove right off like we were invisible. We noticed that all of the doors to the house were locked. We called Matt to come open the door for us and he said that he was "too far" to turn around and come back. But we literally just saw him leave when we pulled up so we knew he was lying. At that moment, I knew I could never trust anything he said if he would lie about something like that. The only time Matt was nice to us was when we FIRST met him. Duh, because he didn't want to show his true colors right off the bat. We couldn't believe how he ignored us every time we saw him thereafter. But it is what it is. In conclusion, I wouldn't purchase another home from Lennar if they were selling it for $20. We were robbed of the excitement from our first home buying experience due to the rudeness and lack of knowledge from the Lennar representatives and for that, I am counting down the days until we can retry this whole process again with a more competent builder. ... More

The things needing fixing are so basic. For example majority of the doors don't close without rubbing against the door frame. Craftsmanship is poor on the baseboard trim in many places. Paint edging where it meets the ceiling looks like I did it myself without any care.

Sales people seemed to say anything to make a sale even if they later couldn't or wouldn't follow through on things. Also, the fact Lennar decided to no longer do 1-year touch ups was not made clear until warranty walk-through, I've never heard of a builder not doing at least a 1-year. My previous builder did 6-month and 1-year. Not being able to make any alterations, even simple things like moving lights is ridiculous for the price range. If they aren't going to let you pay for extra recessed lights (or even just move them), then they should let you bring a licensed electrician pre-drywall because with I-beam rafters, running wires after the fact is virtually impossible. Attention to detail prior to closing was poor. The drywall and paint was worse than my previous house which cost half as much. The two "independent" TLC reviews I was told were going to happen either didn't happen or they did a very poor job. The house was not even cleaned prior to closing and I had clean all cabinets prior to put things in them. Thankfully the warranty department has helped resolve virtually all of these issues. ... More

When we first looked at the home we noticed that there was a large crack in the driveway concrete. When we showed up for the walk through the cracked concrete was replaced with new concrete which is a complete different color from the original. Crazy thing is they only needed to replace one section (1/6) and they did 2/3 of the driveway so now the driveway looks like a patch up job. Lennar DECLINED my request to fix the problem stating that they are not responsible if there is any staining or discoloration of the concrete driveway!!! I can not believe that LENNAR would allow this patchwork driveway to be something visible to potential buyers in the community!! Someone in the corporate office needs to see this and correct the house of many colored concrete. Driveway/sidewalks/entry all have a different color concrete not to mention the footprints and dried concrete drippings on the surface. I would like to also mention that there is concrete blown on my house from the construction company when they blew concrete onto the houses on both sides. No one has even tried to clean up the mess. I would NOT recommend LENNAR homes to any of my family or friends nor people who drive by and ask about buying here!!! Very unsatisfied with LENNAR ... More

Overall good experience. Price of home is worth quality of the build. Only downside is getting issues fixed covered by warranty after closing.

The person who inspected each job after it's finished let most of the sloppy job go and passed it on to us. So many things were not met the specification or quality and they let it go. This is the first time I built a new house and I could not believe i will have this type of experience. Personally I don't think it's Lennar fault, it's the person who is in charge of final inspection of each job/items that let it go. If I'm in charge of inspection this house or my house I would tell the contractor to do a better job or redo the job until it's good. I don't have anything good to say about the person who was in charge of inspection of my house...very very very bad. This person should not be working for a Big Name Like Lennar. Very disappointed. ... More

Buying process was easy and exciting.

Lennar home buying overall experience was great with minus one star. Positive: excellent, trustworthy sales team; weekly photo/video updates were very helpful; smooth communication with construction team (prior to closing only); easy and clear closing process; good material for the price. Negative: several outstanding issues (due to supply chain issues, eg windows, window screens, bathroom mirrors) are still not resolved 6 weeks after the closing (still not know when they are fixed); without reminder from the buyer, no proactive communication from construction team After the closing. Even if the exception letter was agreed at the closing, post closing process is painful. ... More

Lennar delivered our home on time in a VERY challenging construction market. It bc was a complete hands off experience, with intuitive technology to support a remote transaction experience throughout t the process. Craftsmanship is top notch, and all Lennar reps have provided outstanding customer service. Thank you!

Very bad all departments.

Overall we are very pleased with our new home. COVID-related issues caused delays and unexpected changes but I don’t fault Lennar for those. The home is well built. External issues should have been avoided. Our home is on a cul de sac and was positioned such that the driveway has to be curved. The issue is complicated because utilities and a street light are located adjacent to the driveway. Lennar is working with the county to improve access, but this should have been addressed long before closing. The same issue affects other nearby homes on our street and the next street with a cul de sac.

So far the experience has been mediocre at best. A multitude of problems and nothing gets resolved quickly. Follow up to see what action was taken of if an action is take is slow or non-existent. You do a virtual visit and then never hear have a follow up on what is being done. it has been frustrating- they need to be more responsive and communicate on a regular basis rather than having to chase them to find out when/what is being done.

1. Even though we reported these issues during pre-drywall inspection, none of those were fixed 2. Forced us in a threatened way to close the house even without fixing the reported issues. 3. I fell and tripped in the room because of pulled out carpet, frames and closet doors left in the room without any safety concerns. 4. Multiple meetings and multiple people come in and go to look at the issues. This affected my work and personal life significantly in a negative way. It is unacceptable and negligent on their part to let us suffer this long.

The overall experience went pretty well, though after being in the house for a month, there are definitely things that look like shortcut were taken. Pavers not being even, no sand in papers, doors not being cut straight, dont stay locked, garage door not closing on its own, pavers not level with the garage floor, door jams not cut straight. screen doors are still missing for the slider doors. Overall we love the house, but in paying this much for a house, I dont appreciate when it looks like things were over looked and in trying to get them remedied, the process is taking weeks to get contractors out to handle the issues and in some cases after they have come out, we need them to come back out ... More

Home was not ready even after closing used cheap tiny doors for interior put ugly marble that had major flaws in for kitchen for everyone to see air conditioning sucks can’t keep up so constantly on with little to no air flow .concrete is unlevel no window screens how cheap skate is that total bs no medicine cabinets or refrigerator also was lied to was told heating was not gas I told them I didn’t want gas heat or I didn’t want it didn’t find out tell closing that it was bs leaving me stuck with it

We have had multiple issues with this house - too many for the price. Customer service is always quick to respond, but getting quality work is another story. The most on-going issue...I still have not been able to get another router to improve my internet (we've been in the house almost 2 months). They supplied us with 1 router that is good for 2000 square feet - our home is almost 3,200. This is our 3rd new house and we will never purchase a home from Lennar again.

We closed a month late (weren't told till the day we were supposed to close by the builder). I get that happens. Didn't have a pre-close walkthrough. No closing celebration. Closed with an open punchlist of items that STILL aren't fixed and it's been more than two months. Had multiple conversations with multiple people and constantly getting the run around. If everything was done right, we would LOVE the house. But the quality (or lack of) shows through in just about everything

On-site Customer service is poor. Lack of communication and follow-through with open tickets. Empty promises and no-shows. We have had four open tickets since March and only two have been addressed.

Long story short, I was told several times that an irrigation system would be provided since that was part of what Lennar promised upon the original sales pitch. Multiple people assured me this would be ok and they would take care of it. Then 3 weeks before closing I’m told I wouldn’t be getting it….. If you don’t like it you can get a refund and go elsewhere. Horrible customer service. How can you trust a company that doesn’t make good on their promises? I even wrote my frustrations to the Lennar corp office. Didn’t even get a response. Im very disappointed with the integrity of LENNAR’s personnel. ... More

Lennar has responder quickly to Amy and all questions we have had. We are very pleased to be part of this great conversation community!

Our new home took 21 months to deliver, it was partly because of COVID situation which is beyond anyone's control but the approvals with county took more time than expected due to property boundary issues. Lennar's communication was very poor during this time and we were notified only when we escalated it. But once all the approvals were received the construction went as planned and home was built in 7 months. On the build quality, the materials used by Lennar were of good quality. The workmanship was average. The construction manager was helpful and answered every question with patience but was clearly overwhelmed as more than 4-5 units were under construction at the same time. There were a few missing things during construction but were corrected once notified. Overall it was a long process but we are happy to be finally in our home. ... More

Given the supply/workforce issues our Project Manager did a good job on managing the final construction phase to closing.

Lennar did not deliver as promised. It's my second home with Lennar. It's NOTHING like the first time. From the timeliness to quality of work being subpar. Quite honestly im NOT a happy camper. The only thing I got from Lennar on a timely and consistent basis was EXCUSES that didn't make sense.