Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21905 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
We’ll meaning builder with low quality
- Deborah M.
- Verified Homebuyer
- September 06, 2022
- Westfield, IN
Like any new build there are sometimes are a few issues here and there that need to be corrected and the builder will stand behind those issues in this case there is a lot of things in place with the company to get you to tell them what’s wrong so that they can come back and take care of it the only problem is their systems keep crossing and the right hand does not know what the left hand is doing it’s been a very bad process so far and the quality of work on chip has been much less than in the past with this builder
Lennar responded:
Hi Deborah, thank you for this detailed review. We are sorry for the poor experience you have faced with your new home. If there are any issues that have not been addressed or still pending, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 2
Location Only
- Anonymous
- Verified Homebuyer
- September 06, 2022
- Myrtle Beach, SC
The home is not worth what I paid for it, only the location is. It's a shame the quality of work, cheap appliances and material were used to build this type of home. I have a list of repairs from the first 2 months I have owned the home. Baseboards poping off in several locations, scratched glass doors, and toilet seats, warped doors, etc... I have reached out to the area manager to address a few issues and have not had a resolution within the last 4 weeks.
Lennar responded:
Hello and thank you for taking the time to write this review. We are sorry for the difficulties you've described. Please message us with details of anything outstanding in which we could provide some follow-up, at corporatecustomercare@lennar.com - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - Our home buying experience was excellent because of a woman named
- Edward N.
- Verified Homebuyer
- September 06, 2022
- Lakewood Ranch, FL
Our home buying experience was excellent because of a woman named Jennifer. She kept in touch with us through text and emails with periodic pictures of the progress of the construction. She made buying our Florida retirement home from New Jersey very enjoyable.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Poor workmanship, after closing problems not fixed
- James M.
- Verified Homebuyer
- September 06, 2022
- Plant City, FL
Michael and Joe say they will fix a reported problem but never follow through. Upstairs floor boards are creaky and depressed feeling as though your going to follow through. When reporting problems pertaining to workmanship of home the buyer is told that it’s a cosmetic issue and that it’s not covered even though it’s the fault of the builders. When buying a new home you should feel good about it and not feel that there is a mountain of problems. I live across from a model home and people constantly ask me about our Lennar house and neighborhood. I am at the point where I’ll be telling them ...
Total Score 4
Quality 2
Trustworthiness 3
Responsiveness 2
Unfinished home.
- Samuel P.
- Verified Homebuyer
- September 06, 2022
- Ave Maria, FL
We had multiples issues that needed to be resolved and still waiting to be... -Missing sliding doors -Walls with holes unpatched -Doorbell not working -Missing cabinet moulding -Still no key for main front door -Missing kicker in the kitchen -Master bathroom with defective faucet They should improve the PDI a little bit. We were expecting a fully finished home!
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 4
John
- John K.
- Verified Homebuyer
- September 06, 2022
- Visalia, CA
I am very pleased with the overall buying process. The folks at Lennar were very courteous and professional. Most of the paperwork was able to be done on line. Lennar kept to their initial closing date which made me and My wife very happy.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - The material used to build these homes are of the cheapest.
- Mosab A.
- Verified Homebuyer
- September 06, 2022
- Medina, MN
The material used to build these homes are of the cheapest.
Lennar responded:
Thank you Mosab for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 1
Owner
- Koti N.
- Verified Homebuyer
- September 06, 2022
- Durham, NC
We purchased the home virtually and the experience of dealing with the Lennar team is awesome!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Lennar is a great company and i love my new home.
- Tahereh A.
- Verified Homebuyer
- September 06, 2022
- Las Vegas, NV
Lennar is a great company and i love my new home. They take care of the buyer from beginning to end. I recommend them highly.
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
It was good
- Anonymous
- Verified Homebuyer
- September 06, 2022
- Jurupa Valley, CA
It was good not great
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Directs Business Away
- John M.
- Verified Homebuyer
- September 06, 2022
- Groveland, FL
If you only want good reviews what does that accomplish for making the company better. You're all a joke
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - Think twice before buying a home from Lennar.
- Raghavendra M.
- Verified Homebuyer
- September 06, 2022
- Maple Valley, WA
Think twice before buying a home from Lennar. The quality has gone down a lot. Had lot of issues just in the first month itself. 1) Crawlspace moisture issues (Puddles of water in crawlspace) 2) Crawlspace didn't have vapor barrier at all the places. 3) Leak in the garage. 4) Weather strip for the doors not installed correctly. 5) Faulty transformer for ring door bell. 6) Dry wall issues 7) and so on. I believe a homeowner shouldn't experience these many issues just in the first month if the build quality is good and is properly inspected.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - The process was very Stressful one minute we was disapproved
- Ricky D.
- Verified Homebuyer
- September 06, 2022
- Las Vegas, NV
The process was very Stressful one minute we was disapproved and the next minute we was approved with no apologies or sorry about the process
Lennar responded:
Hi Ricky, thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
Happy with my New Home
- Margaret G.
- Verified Homebuyer
- September 06, 2022
- McHenry, IL
Nothing but positive things to say so far. The sales process and mortgage team were great, so simply and easy. The warranty issues so far have been addressed very quickly and I am pleased with the overall quality of the building.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Dami
- Oluwadamilola O.
- Verified Homebuyer
- September 06, 2022
- Raleigh, NC
Needs to do better
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
Not recommended
- Anonymous
- Verified Homebuyer
- September 06, 2022
- Chapel Hill, NC
In the seven weeks since closing, have had an electrician in the home three times fixing an obvious mis-wiring issue (no lights can come on in one room unless lights on in another room) and two electrical boxes that were backyard-rigged with no to code. Have also had support out to fix the water heater, fix property drainage issues, for windows that needed fixing, and still waiting on doors to be fixed (on a month long waiting list). Additionally, one section of the irrigation system was installed without sprinkler heads, and that issue I've been promised would be fixed three times, ...
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 2
Lennar - We had a great experience either the entire team at Lennar.
- Camille P.
- Verified Homebuyer
- September 06, 2022
- Myrtle Beach, SC
We had a great experience either the entire team at Lennar. The price of the home was a little steep, and the quality of the material was not that great. Otherwise everything else was ok.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Great experience.
- Lori A.
- Verified Homebuyer
- September 06, 2022
- Redlands, CA
Everything about the process was great. The house is well made and has all the modern “smart” features. We love our home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Extremely bad experience working with Amanda.
- Anonymous
- Verified Homebuyer
- September 06, 2022
- Spring City, PA
Extremely bad experience working with Amanda. Not responsive at all once the house is signed. heard the same feedback from all my neighbors I spoke to.
Total Score 1
Quality 3
Trustworthiness 2
Responsiveness 1
They sold me a home with all patches. It is not a new home right from the beginning.
- Sreedhar T.
- Verified Homebuyer
- September 06, 2022
- Spring City, PA
I will not recommend Lennar. They used contractors who are not professionals in the industry. The guys who worked on my home looks like trainee -no experience at all. Workmanship is very very very poor. The inventory used is of cheap quality. Lawn is half done, Worst and cheap quality engineered hard wood. The floor is chipping out even before I closed. They did some patch work but the entire floor(atleast most of floor) needs to be redone. the exhaust fan in the kitchen makes sound loke a lawn mower. They showed something in model house but installed lower priced appliances.The staircase ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Smooth Process and Relatively Painless Experience
- Robert S.
- Verified Homebuyer
- September 06, 2022
- Fuquay Varina, NC
Smooth and easy experience through the entire purchasing and closing process!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - We’re very happy with our new home.
- Albert C.
- Verified Homebuyer
- September 06, 2022
- Plumsted Township, NJ
We’re very happy with our new home. The sales staff and customer care team have been a pleasure to deal with.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - The experience was and still has been so bad, I would not recommend
- Natalia C.
- Verified Homebuyer
- September 06, 2022
- Leesburg, FL
The experience was and still has been so bad, I would not recommend anyone this builder sadly. The service has not been good, still after 2 months of moving in to the house I still have things that have not been fixed, things that should have been done before the closing date.
Lennar responded:
Hi thank you for writing this review and apologize for the experience. Please send us an email with anything outstanding in which we could provide some follow-up at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Good experience overall
- Anonymous
- Verified Homebuyer
- September 06, 2022
- Brighton, CO
Experience was overall pretty good but communication was lacking at times when we told it was on track then suddenly we were closing two weeks early which would have been nice to know since that changed our first payment date. When it comes to warranty issues most are dealt with fairly quickly but we do have a few big issues that we are having trouble getting taken care of. I also wish they had an option to include landscaping for the back yard as an option especially since we have a strict HOA. Other than that these issues the homes are beautiful and definitely feel like we got a great price ...
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Easiest home buying experience ever!
- Beth M.
- Verified Homebuyer
- September 06, 2022
- Coatesville, PA
From first meeting with the sales rep to closing has been a breeze. They are a very experienced builder and know how to get the job effectively and quickly. 2 months from 1st meeting to settlement. As with any building process, there where some items on my punch list but they were addressed quickly. I’d recommend the community and builder to anyone.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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