Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21902 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Lennar - I had one roof leak and one air conditioner drain leak in my
- Lynn D.
- Verified Homebuyer
- September 06, 2022
- Lebanon, TN
I had one roof leak and one air conditioner drain leak in my loft area. The leaks have been fixed however I’m still waiting for the drywall and an upholstered chair that was stained to be fixed. It’s been 3 weeks. Also the garbage dumpster is not emptied on a regular basis. The management company states trucks are in the neighborhood blocking the dumpsters. There have been no trucks on the street for the past three weeks. Lennar needs to change the HOA management company to one that is more responsive. 4 phone calls and an email have proved to be ineffective. I’m to the point of not ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 1
Very Frustrating
- Edward M.
- Verified Homebuyer
- September 06, 2022
- Huntersville, NC
I found the Lennar experience very frustrating, and would not be repeat buyer. For the price paid, I am disappointed in the development, the finished home, the Lennar processes, and absolutely beside myself that Lennar will not allow, tolerate, or discuss simple, inexpensive changes to make the finished home more “functional “. The Lennar famous quote “it meets code”, and “that’s what’s on the drawing” is heard over and over when you ask for simple changes; early or even before the build. There’s insufficient space for me to outline the issues and watch outs when buying in a Lennar ...
Total Score 3
Quality 2
Trustworthiness 4
Responsiveness 2
Lennar - When we first arrived at our vacation home the Lennar team was
- Rennie C.
- Verified Homebuyer
- September 06, 2022
- Punta Gorda, FL
When we first arrived at our vacation home the Lennar team was very responsive to resolving any immediate issues. We still have issues pending that they tell us are in the works. We trust that when we return many of these issues will be resolved. So far we have been extremely happy with the process, It is a breath of fresh air to purchase a new home that when you move in all the landscaping and appliances are already in place.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
Joyce H
- Rong H.
- Verified Homebuyer
- September 06, 2022
- Punta Gorda, FL
This is our second investment property we purchased from lennar. We are satisfied the quality with their service.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - I purchased in November 2021 with Lennar , the salesperson was
- Jean K.
- Verified Homebuyer
- September 06, 2022
- Mooresville, NC
I purchased in November 2021 with Lennar , the salesperson was very helpful and knowledgeable in the process, the builder of the home went above and beyond my expectations with the home , really no delays in the process , moved in July 2022, very happy with the whole process with Lennar from start to finish.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Finishing is not great, not addressed the inspection report
- Rupesh Y.
- Verified Homebuyer
- September 06, 2022
- Fuquay Varina, NC
Finishing of edges are not good. Counter top base finishing is not properly. Garage out side liner also not installed and aligned. My construction manager is Ryan.
Total Score 5
Quality 3
Trustworthiness 3
Responsiveness 2
Homeowner
- Carmen C.
- Verified Homebuyer
- September 06, 2022
- Saint Cloud, FL
I have buy a few new home in my life. This been the worse a sloppy job was done on the finishing touch this home wasn’t moving ready. On my 1st call to repair stuff I put in 7 request. Forget outside work that a mother call. Really disappointed
Lennar responded:
Hello Carmen and thank you for sharing your comments about your new home. We are sorry for the difficulties you've described. If there are any items outstanding, please send a message with details to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 3
Responsiveness 1
Not a great experience for 1st time buyer.
- Edgar O.
- Verified Homebuyer
- September 06, 2022
- Saint Cloud, FL
Not a great experience for a 1st time home buyer. Bad communication, there was never an answer on time, still having issues and there not being addressed or taking care of, was not provided the important information.
Lennar responded:
Hi Edgar, We thank you for taking the time to write this review. We are sorry to hear about the communication issues you mention having during your home buying experience, we appreciate your feedback. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 1
Complete Junk
- Anonymous
- Verified Homebuyer
- September 06, 2022
- Ruskin, FL
I’ve spent so much time and effort trying to get Lennar to make things right I’m not going to spend a lot of time on this review. You name it; it’s broken or done haphazardly. NEVER again. And lastly, broken promise after broken promise to make things right. It’s not just me, any time I talk to a neighbor they’re dealing with the same thing. Completely unreal.
Lennar responded:
Hi , thank you for sharing your detailed review. We are sorry for any issues you have experienced with the quality of your new home. If there are any items you would like us to follow-up on with the local team, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Not a Great Experience
- Chad P.
- Verified Homebuyer
- September 06, 2022
- Charleston, SC
This is my second Lennar home and this experience is nothing like my first experience. There was and has been poor communication between us and Lennar for the entire process. This includes warranty people and construction managers. I have been living in my house for over a month and the landscape is still not completed. There is always an excuse for why it’s not completed. We send emails that go unanswered and seems like everyone is always pointing the finger at someone else. They make it where you can’t walk away but if I could have walked away from this house I would have. The market will ...
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 1
Lennar - Felt like we were lied to during the entire build process.
- Anonymous
- Verified Homebuyer
- September 06, 2022
- McKinney, TX
Felt like we were lied to during the entire build process.
Lennar responded:
Hi, thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
Lennar Homes are not worth the money.
- Anonymous
- Verified Homebuyer
- September 03, 2022
- Baytown, TX
Lennar Homes are not worth the money. Poorly built, plumbing not up to code, electrical issues and appliances not installed correctly. Home didn't even come with a garage door opener. 3 service requests in regards to AC not cooling, dryer outlet not working (circuit in breaker had to be replaced), water leaking under front and back doors, installed appliances not working, and unable to transfer utility to own name due to water-test not yet performed by builder and water company; and it's only been 2 months since closing.
Lennar responded:
Hi, thank you for this detailed review. We are sorry for the poor experience you have faced with your new home and the numerous issues you had to face in your first months of ownership. If there are any issues that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 5
Great buy with good quality
- Aiyun Z.
- Verified Homebuyer
- September 02, 2022
- Wesley Chapel, FL
House is great as expected. The default upgrade is pretty good. The process from signing the contract to closing the house is quick and smooth. Salesman and Customer service are very nice and helpful.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Landscaping terrible
- David B.
- Verified Homebuyer
- September 02, 2022
- Porter, TX
Buyer Beware..... Issues: 1. Soil not prepared properly 2. Blended Topsoil with compost was not used 3. Topsoil was not racked smooth 4. Topsoil not sloping away from house 5. Proper egress for water off the roof is not being accomplished 6. Sob was laid on top of building Material/ debris 7. Due to improper soil prep, there are holes throughout, trapping water causing patches of mold 8. Due to improper soil prep/ sloop away from house, there is standing water Northside of house/ gate area and back side of house/ area close to water spigot 9. Dead spots throughout lawn front and ...
Lennar responded:
Thank you David, for your review. We are sorry to hear about the issues with your lawn.
If there are any items you would like us to follow up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Blake
- Kristine S.
- Verified Homebuyer
- September 01, 2022
- Montgomery, TX
We could not be more pleased with Blake and Marco. Response time for move-in fix its has been less the 24hrs with great craftmanship.....we would refer or buy another Lennar home in a heartbeat!...
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
New Home Consultant
- Mary C.
- Verified Homebuyer
- September 01, 2022
- Fort Myers, FL
We had given up on retiring and owning a home in Florida until we found Timber Creek. We met Freddy and just before the New Year he found an opportunity for us to buy a Villa. We were able to sell our MN home and move to Fort Myers, it was a bumpy transition but overall we were able to use Lennar resources to help. Times are challenging but patience helps, we are very happy to be here in our new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Completely satisfied
- Edmundo C.
- Verified Homebuyer
- September 01, 2022
- New Braunfels, TX
Better than we expected. The overall staff went over and beyond and kept us informed of everything. We couldn’t be happier. Thank you so much with this
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Overall, the home buying experience went extremely well up until
- Chase W.
- Verified Homebuyer
- August 31, 2022
- Huntersville, NC
Overall, the home buying experience went extremely well up until the point at which a closing date was set, then moved repeatedly, without transparency to true, anticipated date of closing. This required me to re-coordinate movers, closing dates on my previous property, etc. that could have been avoided by just communicating a more realistic closing date rather than racing to close a quarter.
Total Score 4
Quality 5
Trustworthiness 3
Responsiveness 4
Lennar - Love the layout of my new home and all that comes included with
- Jamie C.
- Verified Homebuyer
- August 31, 2022
- Menifee, CA
Love the layout of my new home and all that comes included with it, however, the smart home/connectivity features have not been very smart and frustrating. Both the sales and customer support staff are great to work with...need better security of the outdoor electric panels to prevent theft of breakers.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Lennar - Great experience and was a easy process
- Rasheeda W.
- Verified Homebuyer
- August 31, 2022
- Raleigh, NC
Great experience and was a easy process
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good builders were very responsive
- Kalpana K.
- Verified Homebuyer
- August 31, 2022
- Durham, NC
Good, when we reached out to them with issues they responded well.
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 5
Lennar - The experience has been less than stellar.
- Anonymous
- Verified Homebuyer
- August 31, 2022
- Lanham, MD
The experience has been less than stellar. Apparently, I can't mention those things as my last review could not be posted. Things I'm happy with: Appliances, size of bedroom, open floor plan, the people who were helpful during this process. Things I'm not happy with: Still no trash can delivered, a random leak and people who were not so helpful during the process. Overall 3.5 stars.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Lennar - I think poor workmanship no screens no garage door opener no
- Margaret z.
- Verified Homebuyer
- August 30, 2022
- Seguin, TX
I think poor workmanship no screens no garage door opener no deck build even though there were 30 inches between foundation they just moved up the dirt snd put grass on top. No caulking on floor for kitchen island. No quarter rounds anywhere on the floors Less cabinets in kitchen no cabinet in laundry toom. Shelves that are too high up. Bricks sticking out by the front entrance. Garage door is damaged. Driveway looks bad no gutters. Garage breakers are not strong enough. It keeps popping off no linen closet no drawers in the master bathroom. The exhaust in the kitchen above microwave is not ...
Lennar responded:
Hello Margaret and thank you for writing this review. We want to apologize for the quality issues that you have experienced and outlined above. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com with your name and address. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - The quality of the build is not what we expected.
- David S.
- Verified Homebuyer
- August 30, 2022
- Myrtle Beach, SC
The quality of the build is not what we expected. A private inspector found 37 issues, some major. I will provide his report if requested. Mike B. and Tyler B. have been great in trying to help us take care of the issues, but the nobody returns phone calls letting us know when repairs will be made.
Lennar responded:
Hello David, we appreciate your review. We want to apologize for the frustrations you have experienced with the quality and communication of your new home. If there is anything outstanding in which we could provide some follow-up, please send us a note with your name and address at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Love the house but get your own lender.
- Kyle B.
- Verified Homebuyer
- August 30, 2022
- Hemet, CA
The house buying experience was fairly easy. Construction was completed ahead of schedule, the ladies in the sales office were pleasant and we are now enjoying our new home. I would however recommend using an outside lender. The Lennar mortgage team was horrible. They don't answer calls ninety percent of the time and it took an average of 3 days to get a return call. We were offered six thousand dollars toward closing costs if we went with Lennar's mortgage team. My lender still beat them without any so called credits and they actually picked up the phone during business hours as well as ...
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
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