Lennar Reviews

Seamless purchase, closing and after service. Good job overall.

Overall a very great experience for me to be part of Cypress Ranch community. Love this location, because of nature preserve & easy accessible to stores, restaurants, schools and many more.

It’s just been more than a month and we have raised 10+ service request already. We entered into our new home and hot water won’t work. Pipe leaked in basement. Cabinet door came off. Switch won’t work. AC stopped working and they said they need 3 weeks to fix it and punished me to suffer in high temperatures inside the home. Would never recommend lennar to anyone.

Lennar team did a really great job beginning from New Home Consultant right up-to closing agent. Constant updates and great workmanship. Thanks team Lennar !

quality has gone downhill, can't wait to sell

The purchase and mortgage process was quick, efficient, and Scott walked us through the mortgage process step by step. The walk through was organized, but a lot of "blue tape” areas were listed. Unfortunately, at the closing most of these blue tape areas were not addressed. We were led to believe they would be fixed while we signed our closing documents. Three months later, blue tape items are still not addressed. Living in the house, we have noticed there are a lot of deficiencies with the quality and finishing of construction. It has been a long and ongoing struggle to work with Lennar to get contractors to fix the issues. ... More

We had a very bad experience with our sales agent. No transparency. He was just trying to misfeed the information and push us through closing. We had to push the closing three time just because the home was not ready. Our sales agent thought it was ready for him to close all the three times. I had to fight to push the closing. All I was requesting was to give me a home that's complete by the time we close. It was very stressful to deal with our sales agent since the signing of the contract. He made our first home buying experience a nightmare. Our Lennar loan officer was really good. We feel like the workmanship and quality of the materials used is low for the price we paid. The quality of the interior doors is very poor. Cabinets are good. The kitchen sink in all the floor plans is small. I had to remove of shower drain cap to clean construction insulation foam. The time for addressing the pending items is very long. It has been more than 2 months since we closed and our pending items are still not addressed. ... More

Worst mistake ever: - Windows that don’t work - Cracks in garage and wall damage behind gutter - Missing downspout on other side of driveway - flimsy doors and locks - Downspout that wasn’t installed in correct location with no splash block - Screwed up sidewalk with cracks - Outdoor spigot that seems to have an internal leak - Mystery water marks on exterior concrete wall -Nail pops - Mystery blue ink on shower floor - non-working sprinklers - water tank in attic, heater in attic (why such an inaccessible location?) -non-existent customer service and banker’s hours - no mail boxes at house - only at the stupid useless clubhouse. Why only 1 location not like four?? - builder failed to disclose they are building a 900 unit apartment building less a half block down my tiny side street?!?!?! - development might be built across street by them too. - no irrigation water system -$2 sprinklers are NOT an irrigation system. - Gas everything? Why such a poor environmental choice? - Dead trees - my neighbor’s tree is dead and it’s not been replaced - crappy appliances ... More

Experience of buying a new home has brought me too many bad experiences to write a good review what was supposed to be a good experience quickly turned into a nightmare due to poor workmanship. Lack of service from Lennar home building team no one ever had answers and never kept promises as to when home was going to be completed issues never address properly

The buying experience was very smooth. Any issues we had were quickly resovled.

Hi, I recently bought a single family house in Grand Texas community. The house is very spacious and great. I felt finishing could have been better a bit. I didn’t like the kitchen and bathroom counters. The wash basin in both the bathrooms r very small and low quality finish. Rest of the house is great. Backyard is not done properly, the ground is bumpy. Can’t walk without getting ankle twisted. But the buying process and paper works done smoothly. Overall happy to buy this property.

Overall ok experance. Communication was biggest problem make your realtor keeps you informed of all aspects of the buying and building process.

Horrible HOA that doesn’t address issues. Bad quality of build. Walls aren’t square.

Lennar did everything great but we literally bought our house at peak market prices so I don't want to give 5 stars on value lol.

Not sure that the builder understood customer service. Pile of dirt in the garage on final walkthru. Said that he pressure washed the garage 5 weeks ago. Therefore, not his problem that there was a pile of dirt. Emily stepped in and had it cleaned. Thank you. Still waiting for my windows to be repaired (over 2 months) says that the subs are real busy. Otherwise, pretty responsive.

Our sales contact, Gyorgyi, and loan officer, Anna, were knowledgeable and provided a great customer service experience. The CM, Brian, assigned to manage the build and conduct the NHO and NHC was not warm. I think this was a miss, because these walk throughs are meant to be an exciting time for homeowners but I felt more like a burden for asking that issues be addressed. Some of the things I requested during the walk through weren’t fixed prior to receiving the keys and when I reached out afterwards I was told to open a ticket. The ticketing system is inconsistent, for some issues we are able to get things addressed quickly while others we do not get a call back. We have been without lights in our kitchen and downstairs bathroom for a few weeks now, which is very disappointing. ... More

Experience with Lennar was great. They were notifying at each step about home progress and things went smoothly.

The sales agent, the young one was rude and didn’t care at all to explain or show the homes since “the homes are selling themselves “. I walked through a home and was told the home would look exactly like it. Lennar changed out products to cheaper items with no update to the buyer and said oh well deal with or we will let you out your contract. My appliances were not in my home for the walkthrough liked I was informed. Afterwards there were several items pointed out to be repaired/fix during the initial walk through. Those items were not fixed and I was pressured to close without them being fixed. Closing was a nightmare. I was given an appointment time, and that came and went. Closing took over 4 hours. I would not recommend currently or in the future. I will be buying another home and if I see Lennar I will run not walk away quickly. ... More

Everyone was helpful and wanted to make mine a great experience

The unit has all kinds of problems from plumbing , electrical, flooring, windows, paint marks and several tickets are already filed within 2 months of move in. It is unfortunate to see a brand new home have so many issues. It is definitely not worth the price that I would pay

Lennar Held True to their word. My Lennar Construction Manager and the Home Consultant that worked independently of Lennar but with Lennar was excellent. Always responsive. Closed on exact date as promised. Home Consultant was excellent in helping me with locking in P&S agreement/Contract/wiring initial earnest deposit. Home Consultant was great in handling all sorts of questions I had and going way beyond the call of duty in helping me with my new build before it was ready for occupancy. Lennar Construction Management was also unbelievable in answering or returning my calls immediately, co-ordinating my new build while I was living out of state and answering/explaining all the details to me during this ongoing new build process. And was the key in getting the occupancy permit in time for me to close on the promised/expected Closing date. Workmanship/Quality both inside and out is rock solid. I am very impressed with the quality and how well our new home is built. Our home is very quiet even with ongoing new builds and ongoing construction near our home, We have no doubt that we could easily get a great return value should we ever decide to sell our home. Lennar Customer Care is very responsive and so far has fixed/addressed all of our Work Orders under Warranty immediately. The Lennar Hazard Ins agent was great but not the Lennar Flood Ins Agent. The rest of the Lennar team: the Lennar Mortgage, Lennar Title (Escrow/Title/Closing) , Lennar Construction Management, Lennar Customer Service are great. All were very responsive notwithstanding the enormous amount of volume and customers they have to handle day in day out. I have no idea how well they can give such individualized quality attention te each customer such as myself but they manage to do so. And they all delivered what was promised. Lennar put great quality and craftsmanship in the way in which our home was built from the foundation up. ... More

We were tickled, delighted, and happy throughout the entire process. Everyone was kind and made our buying process simple. The site managers were quick to answer questions and fix anything we thought wasn't right. We financed through Lennar. Our rates and fees were very competitive and were better than what was on the market. As interest rates were rising they helped us find ways to keep them down and to keep our mortgage in the range we wanted. My only negative through the whole process was towards the end with closing. Lennar uses multiple different website portals and forms for documents. It would be really nice if everything could be condensed into one simple portal and if all documents had one uniform format. ... More

The sales person, construction managers, and closing agent failed to take ownership of their actions and severely lacked in communicating among themselves for a smooth closure. The sales person towards the end shows bad attitude which made our closing experience worst of all. Amateurs! Poor craftsmanship!

Don't get me wrong. We are enjoying our new home; however, we are finding things that we missed. I've notified those who asked to be notified, and I've been acknowledged, but nobody's come to look at the issues. We measured the room sizes for furniture placement and found the 4th bedroom is smaller than the house plan drawing. It's 15 sq. ft. less than what's shown on that house drawing.

From the beginning my home buying experience has been great with Lennar. From my agent Debrah to my construction manager Frankie to the customer service with Brett, they’ve made my experience with Lennar a good one and a most memorable one. Thanks guys