Lennar Reviews

After sale Cx service is great and team is helpful however home is poorly built. There is no quality assurance audit before closing it seems. Too many issues- gaps in roof siding, cooktop don’t work, doors don’t seal, window frame broken, secondary water heater unit doesn’t work, sprinkler system has leaky water hose, walls are not straight, no electric outlets in laundry room for iron or vacuum cleaner. Seems like someone walked on Insulation in attic- compressed. Also, we had a water leak from furnace drip pan before we moved in- water puddle on attic floor. 10 inch Metal rod is sticking out in lawn and much more. Home closing was delayed by several months. Overall bad buying experience, poor customer service skills by construction manager. Good part- Terri from after sale warranty team is helping and has great CX service skills. Thank you Terri! ... More

The sod was laid wet and then the workers walked all over it creating very dangerous pot holes in the shape of foot prints. I hurt my right knee the first time I walked on it. I have to regrade it of course. The electrician has been out twice. Drawers had to be repaired. Had to have gutters in immediately. Lost power twice the first week so I put in a generator. The kitchen cabinets are useless. Having drawers installed. Tore out all the low grade carpeting. Put in a matching floor. The driveway is all pitted with extra cement globs everywhere. They had replaced 1 section but really the whole thing needed to be redone like most of the neighbors. I wasn’t as smart. In my contract. I was promised things that took a month of nagging to happen. Everyone was nice on face value with no follow through. A little less cutting corners for some quality assurance is worth a lot of good will and publicity. ... More

You must ask many questions before you buy, especially as concerns finishing your garage and material used in the construction; garage is always unfinished and they won’t tell you that, if you don’t ask. The interior painting is cheap water paint; the slightest scratch or water drop on the walls peels off the paint and the slightest hit on the interior walls produce a dent. Drywall not level in all places and they will tell you that they have no warranty on drywalls. Your kitchen area that should be painted with satin quality paint that can be easily cleaned if something spills on it, is done with normal cheap and light water paint; any oil spills will require repainting using a primer or sandpaper first. You have to be vigilant with your roofing tiles; I was keen and noticed a lot that were flapping and pulled out after some winds. They respond to warranty requests but at times react as if you’re a nuisance to them. I will recommend Lennar, with great reservations to anyone; presently I’m looking for a possibility to sell my Lennar house only after being in for not up to 2 months. Maybe I was just unlucky but I’d advise anyone to ask a lot of questions and do thorough inspection before buying a Lennar home. ... More

Response to arising issues is poor, new community information in non-existent and the entire area need to be kept cleaner. The home construction workmanship needs extra attention to details for smaller issues that are important. I have several small home fixes that need done and I’m not getting a timely response for a fix?

Krista was amazing at selling us what seemed like our dream home. The showing process made the homes at Lennar Johnstown Farms look amazing. Come time to move in and we had issues with title, with mortgage and with the construction of the house. Tolerating everything up to getting the keys was easy to do because we had excitement for what was to come. We made it to the house where things that needed to be fixed, were not. There was paint splatter all over the house on the inside and on the out. Appliances were changed without our knowledge. Overall I think the sales team sold exactly what they were supposed to but the construction team failed to meet expectations. ... More

We are previous Lennar home buyers, and that is the reason we came back to Lennar. We were disappointed with the quality of this Lennar home. There were quite a few areas of poor workmanship and this was disappointing. We have had a difficult time getting a warranty items completed, I feel that the price of the home was high for the quality and the interior features and the quality of the workmanship.

No happy with the way I was treated, I’m still waiting for the grass to be place and no one gives me an idea when it’s going to be installed

good material but very slopy workmanship. Have to schedule. Repair every week floor tiles were installed by a blind worker need I say more.

Voiced my thoughts WEEKS ago. Was told, someone will be contacting you. Right. Don't bother now.

The bones of our house are great but the finish detail is awful. Our agent did a good job working with us but construction and communication regarding the construction was disappointing. There were months when are house just sat there and nothing was done. Then the hurricane hit and the hurricane became the reason for no or slow movement on the house. Once we finally closed and moved into the house, the disappointment continued! Paint and finish work on the house are awful. Multiple interior doors need repaired or replaced. Paint and flooring need to be repaired or cleaned. When you buy a few house, I realize touch ups are needed but it has been ridiculous. ... More

I bought my home at Ave Maria and paid a large premium so we could move in September 1st. We signed papers on January 31st and moved in February 1st

Sales person- Anyelyz was good. She was professional and approachable. Construction Manager could monitor workers more directly, so the end results matches expectations. Quality requires direct supervision.

Although the overall experience is average, the new house customer managers at walk-through and 1st month after closing were responsive to issues. Sometimes the corrective works were not done in the time as promised, with our persistence it got done.

Our experience was OK at most. Did not receive much of communication throughout the stages as we received on our last new build with another builder. A few things were promised, then changed in the end. The excuse was COVID. The lennar lender was horrible to work with. She said we were approved before signing the contract on the home and then did not receive any information until 3 months before closing letting us know that we were not approved and at the same day selling our current property. So we had to go with another lender in a hurry and received a higher interest rate because of it. After the home was completed. The quality of workmanship was not all that great as far as finish touches. Texture on drywall is patchy in many places that you can tell that the tradesman did it at the end and tried to hurry in order to close. There is also drywall mud and paint on areas of hardwood that we are still trying to get out. Not finished at 100 percent as we would have liked especially paying the price for it. Catherine was a big help. She was kind and understood the stress we had been going through. This superintendent was always there when we had questions and was a phone call away and still is pretty much until this day. Much appreciation to her. The rest of the process, for this being our second new build and we wanted to go with a bigger named company; I would give it a 4 out of 10. ... More

The design is great. However, the lack of a thorough inspection by Lennar construction team and/or contractors have masked a lot of obvious issues. HVAC room not sealed properly, gaps in door framing, lumps in carpet, nails sticking out, uneven tiles, to name a few.

We closed on home 2 months ago and still require over a Dozen repairs to be addressed and one is security related. Have made numerous requests to have these items repaired. Seems that Lennar is focused on mass production instead of Quality. Overall, we love the neighbor's and facility attributes.

the closing process seemed rushed...Lennar should allow small upgrades during construction...ie Noseeum screens...light fixtures etc

Once our sale was completed sales representative was disinterested in responding to our concerns. Very disappointed in his performance. Initially construction supervisor was reluctant to meet with us. However he has been very helpful since our first meeting. Punch list staff (new home owner orientation, etc) was not particularly knowledgeable about appliances, heat system, eero system, ring system, etc. Warranty mamager has been great to work with. Lennar needs to improve communication and follow-up and training at all levels. Also, Lennar needs to provide better supervision to subcontractors. We understand that houses are still being built in this development. However, subcontractors throw construction debris, food containers, cans, scrap wood, and all varieties of junk around the neighborhood. Not only is this unsightly but it is a safety concern. ... More

Communication was not clear during the process. Had to chase down contacts. Continuous pushbacks with no explanation of why. Overall, I would not buy another home from the builder based on that part alone. I was so glad to be done with all reps in every process during the process. Nice home but stressful process to close. Not worth it

My biggest disappointment is very poor communication, slow or no response to issues. Workmanship and materials are both mediocre.

While we love our new coach home, we were disappointed in the construction. The quality of the work need to be upgraded. Paint sloppiness, busted front door, miter joints off, not cleaned before we moved in. Why install screens if you have to have them replaced with noseeum screens at a 750.00 cost? The staff is very friendly though. I do think they want to make things better.

Everyone I dealt with was polite, The most frustrating thing was the home wasn’t ready when the closing date came, Everything was rushed to get the certificate of occupancy, I still have things on my check list that needs to be completed, I paid cash for my home and complied to all the things that was ask of me, I expect the same from Lennar. I have other friends that are looking for homes in this area and ask me about my buying experience, I drove 300 miles for my first walk thru to look for minor things that would need repair, in my astonishment the house was still in construction, no cabinets, no carpet, no bathroom toilets or cabinets, not painted, etc. Two weeks later the final walk thru a lot had been completed but the kitchen stove wasn’t installed or gas wasn’t on, the heat and air was just being turned on, all this made me very nervous about closing, as I have met some of my neighbors they said their home buying experience was very much the same, I am not sure if you are aware of this on the corporate level, I researched Lennar homes and think I made a good choice when I decided to buy one of your homes, all I am asking is to give me what I paid for, I hope my reviews can help you streamline your home sales experience. ... More

Finishing is very bad. Lennar should have been given more options for having the sun room or back yard porch. there is space which can be planned rather than making wastage.

My overall experience purchasing a Lennar home was not the best it could’ve been but not terrible either. There were items that I asked if were included and was told yes to only be told later it’s not included with the collection. I didn’t get an apology of incorrect information only an unfortunately which is not an apology. Nothing offered because of the incorrect info either. You have to continuously stay on everyone from beginning to any individuals in between to closing. I even received a phone call from the VP of Lennar mortgage in regards to a survey I left. I missed the call and returned it 30 mins later to not get an answer and I’m still waiting on my return phone call. Lennar has to do more than just checking a box. ... More

This new home buying experience was different from any of my previous. I was told no "we don't" "we can't" "we won't" too often to remember what was able to be done. For the price of the house materials and finishings are so basic. (Painting, Cabinets, Floors, Carpet, Etc.) I closed feeling like I overpaid and have so many upgrades to do.