Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21719 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Home buying process was not smooth and home was delivered unfinished with promises to complete work that never got completed
- Anonymous
- Verified HomeBuyer
- July 28, 2022
- Davenport, FL
I was asked to close on the house that was not ready, i was told that everything would be fixed within a couple days however after two months the house is still not ready as multiple issues reminds unsolved and no one at Lennar homes will give me a straight answer or timeline.
Lennar responded:
Hello and thank you for writing this review. We want to apologize for the frustrations you have experienced at your new home. Please do not hesitate to contact us If there is anything outstanding in which we could provide some follow-up, send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care Team
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - The experience is real bad,first the sales person woman was rude
- Bitan A.
- Verified HomeBuyer
- July 28, 2022
- Ruskin, FL
The experience is real bad,first the sales person woman was rude ,after complaining to her supervisor it became good. The loan officer lady Rachel Davies is real pain and very rude. After closing the house we observed multiple issues.including door and cabinet needs to be replaced and it is almost 45 days still the doors and cabinets not replaced. Over all it is a very bad experience with Lennar.
Lennar responded:
Hello Bitan,
Thank you for writing this review. We appreciate your feedback. We want to apologize for the frustrations you have experienced both in the sales process as well as a new homeowner. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 3
Responsiveness 1
Lennar - Overall experience was great.
- Prashant G.
- Verified HomeBuyer
- July 28, 2022
- Fort Myers, FL
Overall experience was great. Home completed on time and very happy with the work The only issue I had was, when I chose an outside lender ( instead of lennar mortgage) because there was significant difference in the rates offered, I felt a retaliatory attitude which made my whole home buoyant experience less than 5 star.
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 5
Best New Home
- Wendy W.
- Verified HomeBuyer
- July 27, 2022
- Ashburn, VA
We have purchased several new homes from different builders. The quality of our Metro Walk condo is the best of all.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - The process during our walk through before closing was very rushed
- Anonymous
- Verified HomeBuyer
- July 27, 2022
- Sharpsburg, GA
The process during our walk through before closing was very rushed therefore not being able to catch things that needed to be addressed. Now that we have moved in there are still things that weren’t done correctly and remain poorly done.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Attention to detail.
- Christopher D.
- Verified HomeBuyer
- July 27, 2022
- Summerville, SC
This is the 3rd New home I’ve purchased in the past 20 years. As a Military Veteran this was by far the worst attention to detail home I have owned. Wall outlets not all equal, carpets were dirty and full of saw dust. Professional cleaning not done. Walls have curves, windows not equal widths, air vents not in an enclosed bathroom, no air vent at the top of stairs where there’s a window. Pretty much these construction managers are slapping these homes together and not ensuring every detail is correct. For a $500K home, I expected better. Definitely not my forever home. Will look to a new ...
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 3
Interior details
- Juan R.
- Verified HomeBuyer
- July 27, 2022
- Winchester, CA
WE HAVE JUST SOME INTERIOR DETAILS THAT WE NEED TO FIXED BUT OTHERWISE EVERYTHING LOOKS GOOD WITH THE HOUSE THANKS LENNAR AND TEAM
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Sales office/contractor in charge-the boss
- Millicent B.
- Verified HomeBuyer
- July 27, 2022
- Raleigh, NC
Great help and. Super on site assistance
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 4
Lennar - Quality of workmanship & materials are sub par
- Anonymous
- Verified HomeBuyer
- July 27, 2022
- White Plains, MD
Quality of workmanship & materials are sub par
Lennar responded:
Hi, thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 2
2 months Later
- Melissa D.
- Verified HomeBuyer
- July 26, 2022
- Haines City, FL
Not a great overall experience. Our New home consultant Ainsley was amazing! Everyone/thing else has just not been great. Unorganized, a lot misinformation. This review is after 2 months living in the home and still dealing with issues.
Lennar responded:
Hello Melissa,
We thank you for taking the time to write this review. We are sorry to hear that your experience with your home has just not been great. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care Team
Total Score 2
Quality 3
Trustworthiness 1
Responsiveness 1
Horrible experience
- Alexis B.
- Verified HomeBuyer
- July 26, 2022
- Rincon, GA
The builder rushed to build my house. I’m still finding things wrong. Hard to get someone to respond to my concerns Gas stove want installed correctly which is very hazardous. Dishwasher wasn’t installed correctly either. Several electrical issues that had to be fixes 2 weeks after moving in. Wouldn’t recommend this company to anyone.
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
Love my home….. even with issues
- Katrica H.
- Verified HomeBuyer
- July 26, 2022
- Charleston, SC
Purchased our brand new Lennar home 2 months ago. Our new home is beautiful & exactly what we were hoping for until….. After being in the home for a week we noticed the A/C was having issues keeping The house cool. After several warranty calls/visits the issue is still not resolved. Hoping we will come to some kind of resolution soon.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 3
Lennar - It’s been 2 months and there’s no scheduled time for my touch
- Michael L.
- Verified HomeBuyer
- July 26, 2022
- Meridian, ID
It’s been 2 months and there’s no scheduled time for my touch up painting to be done and they are now no longer working with the painter they used and don’t have a new one
Lennar responded:
Hi Michael, thank you for writing this review. If there is anything outstanding in which we could provide some follow-up with the local team, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Mr. R
- Donald R.
- Verified HomeBuyer
- July 26, 2022
- Fort Pierce, FL
I closed on my property before the construction was completed, I was assured by the builder that I would have access to the property 2 weeks after closing, This didn't happen. Fortunately, the builder compensated me for the delay in completion.
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 4
Poorly built home
- Anonymous
- Verified HomeBuyer
- July 26, 2022
- Plumsted Township, NJ
This is poorly built home. There are multiple issues. The builder has been responsive, most of the time but not all the time. I have been given excuses as to why the air conditioner upstairs is fine, even though the 2ns story is 5-6 degrees warmer in summer than the first floor. End result is that the builder has said "tough luck and under the RWC the A/C works fine. The plumber voided the warranty on the first floor tub due to improper installation. Builder refuses to rip out the tub and re-install properly. I was given a band aid solution of inserting foam. The manufacturer said they ...
Lennar responded:
Hello and thank you for taking the time to write a review and sharing your feedback. We apologize for the frustrations you experienced. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 3
Responsiveness 3
Lennar - I have been disappointed in the workmanship in my home as you
- Stanley C.
- Verified HomeBuyer
- July 26, 2022
- McCordsville, IN
I have been disappointed in the workmanship in my home as you can see I have not rated you, very highiy
Lennar responded:
Hello Stanley, we thank you for taking the time to write a review. We are sorry to hear you have been disappointed in the workmanship of your home. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 1
Lennar - We absolutely love love love our home
- Parnell M.
- Verified HomeBuyer
- July 26, 2022
- Mount Dora, FL
We absolutely love love love our home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 3
Lennar - For the price I was expecting better appliances and ability to
- Anonymous
- Verified HomeBuyer
- July 26, 2022
- Saint Cloud, FL
For the price I was expecting better appliances and ability to make changes, the guy who came to cut the grass which wasn’t cut ,never rings to let me know that he was here and did it a crappie job and the appliances guys had attitude, Overall I won’t recommend LENNAR to my family.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
EXCELLENT
- Mazin A.
- Verified HomeBuyer
- July 26, 2022
- Kissimmee, FL
GREAT! JUST BE PREPARE , AND CHOOSE THE RIGHT HOME . I WILL DEFINITELY BUY WITH LENNAR AGAIN .
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Very bad experience, when buying the house the construction Manager
- Oscar L.
- Verified HomeBuyer
- July 26, 2022
- Naples, FL
Very bad experience, when buying the house the construction Manager Bob when to do a walkthrough in my house we did a list of what we need to by finish and repair, one moth later he says is not going to do the list that I have to do everything thru guarantee, I’m been living in my house for over a moth and my driveway is missing paver is not done yet the sidewalk is broken cracks all over, my shower enclosure is not installed, all the appliances are broken I have to call Frigidaire to apply guarantee because lennar don’t want to replace my appliances, I can’t use my dishwasher, microwave, and ...
Lennar responded:
Hi Oscar, thank you for taking the time to write a review and sharing your feedback. We apologize for the frustrations you have experienced so far with your home. If there is anything we can do to assist you going forward, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Exhaust fan in the laundry room fell out of the ceiling- no bolts holding it in place. Same with light in bathroom.
- Marilyn B.
- Verified HomeBuyer
- July 26, 2022
- Anna, TX
Closing was a nightmare. The first closing appointment was cancelled without notification. I was at the second appointment from 12:00 to 8:15 PM. All I heard that day was "we're waiting on paperwork. Then the house keys were not available and they weren't sure where they were so I was unable to go to the house that day as planned. I had to go to the model home the next day to get the keys.
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 4
Professional service.
- Lucia A.
- Verified HomeBuyer
- July 26, 2022
- Davenport, FL
Beautiful place - Amazing amenities.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Lennar - Sale was very organized and carried out well.
- Michael S.
- Verified HomeBuyer
- July 26, 2022
- Sharpsburg, GA
Sale was very organized and carried out well.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Unfortunately, I would not recommend a Lennar build to anyone.
- Anonymous
- Verified HomeBuyer
- July 26, 2022
- Baltimore, MD
Unfortunately, I would not recommend a Lennar build to anyone. If, however, you choose to go with a new build, please lower your expectations. The workmanship throughout the home looks incredibly rushed. The paint job is poorly done, some of the kitchen cabinets are not level, rubber seams on doors damaged, framing on outside window facade falling down, wood chipped throughout the home, floor trimming around baseboards not flush, paint/spackle on carpet, lighting not flush with the ceiling, etc. It's incredibly disappointing to see your investment look so poorly thrown together. It is evident ...
Lennar responded:
Hello, we appreciate you taking the time to write a review and sharing your feedback. We are sorry to hear about the disappointing experience with the workmanship of your new home. Please do not hesitate to contact us at corporatecustomercare@lennar.com, if there is anything we can do to assist you going forward. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
Worst building quality
- Anonymous
- Verified HomeBuyer
- July 26, 2022
- Frisco, TX
A lot of things are not in good shape when closing home. Staff members push you to close a new home, with a lot of things are missing or unfinished. Home was finished with low quality.
Lennar responded:
Hi, thank you for taking the time to write a review and sharing your feedback. We apologize for the frustrations you experienced during your home-building process. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 2
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