Lennar Reviews

The sales experience was very professional without pressure. Dominique was patient as we took almost a year to finalize a purchase. Customer service after the sale could be improved in response time.

Had a problem with AC unit and the reaction time was not quick. Lived here for a few months always finding issues. You make a ticket to get it fixed and they only fix it if your home. So that means you have to take off work. So I been fixing it myself.

Great experience working with Angie in sales. Not a fan for Lennar’s “new home celebration.” Lennar should provide adequate time for a proper walk through. Some of the work was not great quality and if items are missed in new home celebration, it is difficult to get Lennar to address. I have been “ghosted” by both construction manager and customer care team. Very unprofessional way to do business.

No one ever responds to service requests

I'm mostly neutral on this buying experience. When we toured the development with the sales representative she was attentive and made statements that in the end were not accurate. She worked with us, did our sales contract then moved to a different Lennar site never to be heard from again. We like the floorplan for the home we purchased, but it was not our first choice. Timing dictated the selection. Not having the ability to choose your cabinet, flooring or siding color was disappointing. It seems you can only purchase a home already in production. Although appliances were included in our package, in less than two months we have had Whirlpool out for repairs on three of them already - one has already been replaced. ... More

Great home, I wish that some things were disclosed better. I feel like they could have been upfront about a few things.

The sales rep has inaccurate information and the closing process was a hassle. They claimed the home would be locked but let someone come in and track the carpets and damage the floor. Also, didn’t get the keys during closing.

Things went pretty smoothly until the end when the fence was being put up in the wrong place, and we had to threaten to back out of the contract to get it out in the correct place. Also, we didn’t have much guidance on closing day about how to pay the closing costs. Fortunately, the title manager was able to help us, but it was very nerve racking and could have gone much more smoothly if better preparation had been done by someone before closing day to prepare us, and if someone had been assigned to meet us at closing to walk us through things. I had no idea I had to wire money straight from my bank or how to do that from my bank app. I thought someone would be present to help us but they were not until the title manager was asked to help. He was also overwhelmed with his work, but he helped us anyway. He was a blessing. ... More

They make it seem like it will be awesome and “everything is included” but as soon as you sign the contract they become less and less responsive. We’ve had numerous issues that need to be addressed. Have 3 open service requests right now. Upon closer review after move-in we’ve noticed some corners have been cut and cheaper materials used. No closing/welcome home gifts like we’ve gotten from previous realtors. Lennar mortgage sold our loan right away but all the paperwork wasn’t turned into the new mortgage company in time so we still don’t have an account number to pay our first mortgage payment that is due today ... More

It's a home, it works. I've had great response from Marcus, and Sean has been helpful. Overpaid for this home coming from another new construction. Needs some work - throw in robe hangers but now hand towel/regular towel holders? USPS was a mess. HOA has not transferred from Lennar, so I can't get projects done. SLOW. Main focus is selling homes, once sold, you're in the backburner. Gutters - Lennar did full gutters for some gomes then just did front for these - $1,500. Lots of minor entire home "fixes", has been decent for the most part. 2 outlets on 1 wall in the garage - cheap. No closet space aside from master - cheap. I jumped too soon but will make do and put money into the home to try to make it proper. 1 switch for outdoor thay controls 2 bulbs and the same for the LED? Hue bulbs - can't do it because of the LED tied in, which is also in the entire home. Builder saving money... Lots more, don't have the effort to continue to explain. Maybe change the HVAC filter when the gome was built 5 months prior? I see a lack of pride, I see sell the home and you're a number ... More

Not quite sure that Lennar build quality homes; I’ve been here 3 months in my new home and have a lot of issues with home still needing repairs that should have been done before moving in. Very disappointed in the builder!!!

The doors and windows are a joke. Lennar is no longer focusing on quality, they focus strictly on profit. The repair people even say, the large sliders, are defective and poor quality. It takes 2 hands to operate and a lot of muscle. The sales team is great. I don't think I'd ever buy another home from a track builder. The plumbing is the cheapest of the cheap. Push fittings for turn offs. I mean they cut everywhere they can. My friend worked for lennar 20 years ago when they were worried about quality and profits equaly. I know they have to make money, but my god be reasonable.

Beware buying a new Lennar Home and closing before you get the results of an independent home inspection as there is pressure to approve all conditions within a short period of time and barely obvious minor problems may be hidden.

Some of the paint on a few of the doors started to chip in less than a week of moving in without anything touching or irritating paint. Owner is responsible for fixing that as builder will not fix. Small entry holes throughout the home especially back door for an abundance of ants and other similar creatures to come in despite alleged pest control treatment completed prior to moving in. Pay attention to irrigation system and water meters as first utility bill EXTREMELY high despite not having ANY leaks in home

Times have changed, so my expectatiions were not met as I had hoped. Many new relationships start out with lots of optimism and presumed expectations. I love the new home, however, I found the whole transaction impersonal. I did not meet any of the persons I interacted with over the months in person. I met a notary at closing. First walk through had issues. Some were addressed by the second walk through and still working on completing other issues that are still being realized now. I was disappointed by not getting closing gift (even a card). I was told that I received many incentives, so I will accept that as my gift from Lennar. I am using my warranty to addressed issues that are coming as the days weeks go by. ... More

I am happy with my new home but have issues that need to be addressed. All the people I worked with in the buying process were very professional and helpful.

I saved and put most everything into this home. I love the lay out, However, I am so mad that I closed with the understanding that I would have a driveway, grass and landscape when the weather broke. I just got my driveway 2 weeks ago, I am still waiting for grass and landscape and painting the outside and a Handle for my outside water so I can Clean the siding and windows and screens. The outside of house is filthy! the patio is also full of pop marks, but you keep building, and no one has time to complete the Closed homes only the homes ready to close.

This is my second Lennar house. I loved my first one and it was a great overall experience, would still live in that house if the neighborhood stayed good. This was a horrible purchasing experience, especially with escrow, and let me explain we could have paid cash for the house, but we didn't want too. The electrical messes up a lot, tons of work orders to get it right. One can light per room and no fans. Only a few plugs in each room too, seems weird. Dealing with them isn't the easiest, and it all depends on what area you buy in and the people, because like I said, our first Lennar house was a great experience. So you get what you pay for, even though this house is more money and less square feet, 7 years apart too. ... More

Extremely disappoinred in the home rep assigned to me as well as the hoa management company. They are inattentive to home owners needs and basically useless. The project manager, Joe Cantore is wonderful and truly the only positive person I have met there. He is on a class above all others and should be commended for his fine work.

Very few options for upgrades / workmanship poor with cabinets and doors/trim etc. not a very organized walkthrough process to deliver a million dollar purchase - I’ve had much better closing delivery for an automobile purchase.

We loved working with the sales team and financing. The quality of the house is lacking. We already have major issues.

Over all slow response from Lennar mostly and not much helpful,Lennar needs to be better in customer support and home construction quality, though David helped me and I really appreciate it.

Honestly don't where to start unfortunately this has not been an enjoyable experience and continues to slide downhill. I guess on the bright side it can only get better from here wait let me cross my fingers again. When it comes to getting your hard earned money communication is over the top but once they get it nothing but crickets. It would be so beneficial if Lennar communicated to the residents when let's say the sidewalks are going to be installed, backfill your home, grass/landscape installation, brick cleaning, post construction issues etc.. etc.. but nothing while we sit in our Lennar Teepee trying to guess when they can and need to be better ... More

Very very very bad and cheapest of the materials used with the price paid. Very very disappointed

The neighborhood is great, the layout of our home is perfect but the finishes are cheap and 2 months in, we are finding so many things wrong. We’ll be making a warranty claim very soon. Cracked tiles, holes where there shouldn’t be holes in the walls. Outlets that won’t hold a plug and are useless. The house was given to us with dirty floors, dirty bathrooms and bugs everywhere. Through hard work and long hours, we cleaned it up and made it nice. After we get Stuff fixed through warranty, I’ll be much happier with our new home.