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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 18734 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

18734 Reviews in All Areas

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Nice House - But Features Misrepresented

  • Anonymous
  • Verified HomeBuyer
  • November 08, 2022
  • Wake Forest, NC

We really like our house overall. As with any large builder, we continue to find examples of shoddy workmanship and sloppy trim work. Our biggest issue was the fact we specifically asked about hardwoods on the entire first floor of the house and were told the house we were looking at would have hardwoods on the entire first floor. Upon flooring being installed carpet was placed in the guest bedroom, and the builder said that was the spec for the house. This is a small room and would have been a very simple and cheap fix for Lennar, but they simply do not care.

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 3

Not what I thought

  • Nicole V.
  • Verified HomeBuyer
  • October 25, 2022
  • Davenport, FL

Lack of communication and closed on house with a lot of issues!!!

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Final Walk Thru

  • Anonymous
  • Verified HomeBuyer
  • October 18, 2022
  • Fontana, CA

Just make sure when you do your final walk thru, you have an extra person with a good eye to catch the imperfections that you do not see.

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 5

Trails Edge

  • Maggie M.
  • Verified HomeBuyer
  • October 18, 2022
  • Punta Gorda, FL

Our project manager was great! However, the quality of craftsmanship by the trades, attention to detail, incomplete punch list even two months after closing, integrity, and timeliness of communication were unsatisfactory. We have a front door that needs to be replaced, a few broken cabinets, and a few other aesthetic things that need to still be fixed.

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Pretty bad financial and title team

  • Jairo M.
  • Verified HomeBuyer
  • October 04, 2022
  • Katy, TX

House quality and workmanship is acceptable for this kind of budget houses, but the financial and title teams sucks. Even though there was plenty of time to get ready for the closing day, as the house was being constructed, they were still asking for info to get the loan just around a week before the closing. Consequently the closing final amount keep changing up to the day of closing creating some unexpected hassles that day. Very disappointing feeling for a well known company as Lennar.

Total Score 3


Quality 3

Trustworthiness 3

Value 2

Responsiveness 3

Lennar experience

  • John M.
  • Verified HomeBuyer
  • September 27, 2022
  • Marysville, WA

Mortgage is one department that needs to be more open, consistent and concern about us, customers. Having our mortgage internally helped us to be on track with our timelines though. We moved with incomplete parts of the house, supply issues were noted from the builder. Overall, we still love our location and we had a smooth turnover and closing.

Total Score 3


Quality 3

Trustworthiness 3

Value 2

Responsiveness 3

Deb D

  • Deborah D.
  • Verified HomeBuyer
  • September 20, 2022
  • Barnegat Township, NJ

I wish I could have chosen some of the options myself rather than the sales agent picking everything. I also feel some of the finishes in the home could have been a better quality. I do like the layout of the house but there are things I would have done differently:, lighting, location of outlets, added towel bars, medicine cabinet etc. Short on amenities. Love the location and convenience!

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Just okay

  • Yolanda H.
  • Verified HomeBuyer
  • September 13, 2022
  • Charlotte, NC

My new home is very basic for what the cost was. I did not have any options I had to take whatever they offered due to "COVID"? The best thing about my purchase is the location of my home, that is priceless. I am not impressed with this Lennar home, finishes feel really cheap.

Total Score 3


Quality 3

Trustworthiness 3

Value 2

Responsiveness 3

5-10 experience in over all

  • Derek D.
  • Verified HomeBuyer
  • September 13, 2022
  • Murfreesboro, TN

5-10 experience in over all

Total Score 3


Quality 4

Trustworthiness 1

Value 5

Responsiveness 1

Never again

  • Manuel M.
  • Verified HomeBuyer
  • September 13, 2022
  • Crandall, TX

Three words. L. O. L.

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Need to have options when buying a house.

  • Jay D.
  • Verified HomeBuyer
  • September 13, 2022
  • Durham, NC

The house is ok. The obnoxious process of not offering people options in their homes has to change. For this reason alone, I would not buy from Lennar again.

Total Score 3


Quality 3

Trustworthiness 3

Value 2

Responsiveness 3

construction coordinator ruins fun of ownership

  • Anonymous
  • Verified HomeBuyer
  • August 30, 2022
  • Woods Cross, UT

Lennar has nice front team. realtor team is great though there was no clarity on when you will be getting your home built. they communicated at times, could be bit better. Construction Cordinator and team is the worse team of Lennar. they don't do any coordination on work , no follow up on their unfinished work after sell, even they promised multiple time.It feels like they don't value your time, money and experience. Five star experience just tuned to 2 star with Construction project Manager negligence.

Total Score 3


Quality 4

Trustworthiness 3

Value 3

Responsiveness 1

Lennar - My experience with sales was okay, Robin.

  • David C.
  • Verified HomeBuyer
  • August 23, 2022
  • San Antonio, FL

My experience with sales was okay, Robin. The construction manager had promise to fix my problems at closing , still waiting .

Total Score 3


Quality 2

Trustworthiness 3

Value 5

Responsiveness 1

Very poor workmanship

  • Anonymous
  • Verified HomeBuyer
  • August 23, 2022
  • Myrtle Beach, SC

Workman ship is terrible. Truly a mess, so many things don't fit correctly, a lot of damage to new cabinets put in, putty filling is awful, cement work is terrible, I couldn go on but no point. Taking a long time to see problems resolve, so far one item out of approximately 20.

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Mary

  • Mary C.
  • Verified HomeBuyer
  • August 23, 2022
  • Forest Grove, OR

I still have someone else’s ring box at my house because the builders were careless and have no idea where mine is. So someone else has mine and can log into my camera in front of my house. My customer care coordinator told me it was rings problem.

Total Score 3


Quality 3

Trustworthiness 2

Value 4

Responsiveness 2

Overall we are happy

  • Anonymous
  • Verified HomeBuyer
  • August 18, 2022
  • Plant City, FL

We like our home a lot but somethings were done poorly, We had a broken cabinet when we moved in and called customer service someone said they would come fix it but never did and frankly we shouldn't have anything broken in a brand new home. We had a few other hiccups but overall we like our home and our community.

Lennar responded:
Hi, we appreciate your review. We are sorry to hear about your broken cabinet and lack of follow up. Please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Lennar - My house did not appraise for the sale price and that effected

  • Anonymous
  • Verified HomeBuyer
  • August 16, 2022
  • Katy, TX

My house did not appraise for the sale price and that effected my down payment and interest. It was a fiasco. Since I moved in I’ve submitted several work orders and had slow response for each.

Total Score 3


Quality 4

Trustworthiness 4

Value 2

Responsiveness 1

Lennar - I have been in my home almost 12 weeks and I’m still waiting

  • Anonymous
  • Verified HomeBuyer
  • August 16, 2022
  • Little Elm, TX

I have been in my home almost 12 weeks and I’m still waiting on some things to be finished. I do understand that supply and labor shortages may have impacted it but it’s been a long wait and I’m ready for my home to be completed. Other homes under construction have been getting supplies so why has it taken so long to get mine? Overall I’m happy with my home but that has been frustrating.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Lennar - Our sales contact, Gyorgyi, and loan officer, Anna, were knowledgeable

  • Joelyn P.
  • Verified HomeBuyer
  • August 10, 2022
  • Las Vegas, NV

Our sales contact, Gyorgyi, and loan officer, Anna, were knowledgeable and provided a great customer service experience. The CM, Brian, assigned to manage the build and conduct the NHO and NHC was not warm. I think this was a miss, because these walk throughs are meant to be an exciting time for homeowners but I felt more like a burden for asking that issues be addressed. Some of the things I requested during the walk through weren’t fixed prior to receiving the keys and when I reached out afterwards I was told to open a ticket. The ticketing system is inconsistent, for some issues we are ...

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Magnolia

  • Justin E.
  • Verified HomeBuyer
  • August 09, 2022
  • Bonney Lake, WA

Realtor team was good, one issue with Lennar homes is they don’t pay for your realtor. Builder seems to be looking out for themselves multiple issues came up had a hard time getting things fixed. Craftsmanship needs work attention to detail not high-quality products. Landscaping was mediocre already had to replace grass. Overall 3 out of 5 would go with a different builder if I can do it again.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Lennar - My financial team was amazing, especially Alex!

  • Anonymous
  • Verified HomeBuyer
  • August 02, 2022
  • Las Vegas, NV

My financial team was amazing, especially Alex! They did everything they could for me from the darkest of days to the last few days of joy! The building team, not so much. The walk through's, where we kept finding errors and sloppy or unfinished work, seemed to be an inconvenience for them. They couldn't get us to sign off fast enough. By the time of the last walk through i gave up on asking them to remove red paint marks,, blue tape on all borders of the carpet and paint on the carpet. Then they said they would fix the last 4 major items... 2 months later.. still waiting for them to ...

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 1

Lennar - Follow up on service requests are slow and incomplete.

  • Patrick Z.
  • Verified HomeBuyer
  • July 24, 2022
  • Durham, NC

Follow up on service requests are slow and incomplete. Not what I expected from Lennar. Very disappointed

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Its been a roller coaster

  • Anonymous
  • Verified HomeBuyer
  • July 23, 2022
  • Kissimmee, FL

Love the house however there has been numerous issues. Took 14 months instead of the 4 months I was told it would take to build. Had about 3 sales contacts after making down payment and a period with no contact for updates on home progress due to high staff turnover. New Home Sales Consultant is hard to reach but Warranty Customer Service is very responsive. House appears well built, but electrical ground rod was left protruding through grass, contractor tractor drove over cable tower causing damage and deep tire tracks in lawn, nail was left protruding through porch floor, contractor left ...

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Home buying experience

  • Ankush M.
  • Verified HomeBuyer
  • July 22, 2022
  • Covington, WA

I had good experience starting from initial deposit till closing. However I found issues with quality of workmanship and materials which were resolved to some extent but not fully. Other downside was experience with Lennar mortgage and did not had expected experience. Other improvement required is speed in response to issues created for maintenance requests which are part of warranty.

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Lennar - I didn’t have a good experience because the sales person Eileen

  • Julian B.
  • Verified HomeBuyer
  • July 20, 2022
  • Daytona Beach, FL

I didn’t have a good experience because the sales person Eileen was never available to answer any questions or concerns. She wasn’t very professional and that ruined my whole experience as a first time home buyer. I was even looking forward to a picture at closing but I couldn’t even get that, everything was rushed and stressful. And moving in I have many issues. The dishwasher wasn’t working, the stair way carpet is a mess, I have a cabinet broken on the inside. So overall its not a great experience for me.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

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