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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21902 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21902 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Lennar - The sales team, was great.

  • Linda F.
  • Verified Homebuyer
  • August 23, 2022
  • San Marcos, CA

The sales team, was great. The floorplan and model of the home is very good. The quality of the materials is fair to good. There have been many problems with Several issues that have arisen since moving in. Air-conditioning issues, electrical issues, water tank issue. I do realize they’re still working on building but the attention to detail prior to moving is substandard. The responsiveness of the team to fix these issues is up to par though.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 1

Very happy.

  • Melissa H.
  • Verified Homebuyer
  • August 23, 2022
  • Harbeson, DE

This is our 3rd new home in the last 30 years. We are really happy with every phase of our experience with Lennar ,our sales consultant and purchase, quality of construction and attention to detail inside and outside of the home and imagination of design packages with everything included made it easy . Quality control and care given after our home was delivered was excellent. Our team , Katie, Jamie, and Chris were excellent to work with and are an asset to Lennar.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - The experience was great.

  • Patrick F.
  • Verified Homebuyer
  • August 23, 2022
  • Summerville, SC

The experience was great. They worked with us and we oversaw every step. I could not buy resale without bidding wars. So new home was the way to go. We had a few hiccups after close but all issues have been resolved

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Metrowalk in Ashburn

  • Vishal G.
  • Verified Homebuyer
  • August 23, 2022
  • Ashburn, VA

It is a great community and I bought the larger unit and the handover was on time and post sales support is fine but Lennar did not disclose it was offering incentives to other folks and my cost was higher than other folks.

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 4

Lennar - Bad quality , even the paint and the floor .

  • Angie H.
  • Verified Homebuyer
  • August 23, 2022
  • Cypress, TX

Bad quality , even the paint and the floor .

Lennar responded:
Hello Angie and thank you for your comments. We are sorry to hear about your experience. If there are any issues we can help address, please send a message to us at corporatecustomercare@lennar.com. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Good

  • James T.
  • Verified Homebuyer
  • August 22, 2022
  • Shafter, CA

Helpful and patient with the entire home process

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Lennar - First, I felt so depressed when deciding to buy this new home.

  • Kimsong K.
  • Verified Homebuyer
  • August 21, 2022
  • Lakewood Ranch, FL

First, I felt so depressed when deciding to buy this new home. But Ms. Jennifer (New Home Consultant) helping me a lot the entire process from initial purchase to final move-in, by calling or texting me, no matter in weekday or weekend, because I live out of State. Her excellent job made me feel so comfortable. My new home is a good quality and beautiful. The builder's team is also doing an excellent job as promised in timely fashion. I will refer families and friends about this builder.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

the sales person was amazng after That it went downhill do not use Lennar mortgage

  • Brian L.
  • Verified Homebuyer
  • August 21, 2022
  • Saint Cloud, FL

The house is nice and has decent finishes. They have been very prompt fixing the any issues. the house was exactly as promised and in the time frame indicated. Melissa did an amazing job in keeping us updated through the house building process

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Will never buy a Lennar home again!!

  • Nicole N.
  • Verified Homebuyer
  • August 21, 2022
  • Princeton, TX

Worse experience ever!!! From the sales team and quality of construction to the warranty experience!!! So disappointing! I will never buy a house from this builder again!!

Lennar responded:
Hi Nicole, thank you for your review, we are sorry to hear your experience is far from what you expected. We always appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Terrible Escrow Period

  • Anonymous
  • Verified Homebuyer
  • August 20, 2022
  • San Marcos, CA

The builder was delayed over 7-months. Lennar did not communicate well with their customers, costing their customer tens of thousands of additional dollars. We found out that we were getting our house keys with less than 24 hours notice.

Lennar responded:
Hi, thank you for taking the time to write a review and sharing your feedback. We apologize for the frustrations you experienced during your home-building and closing process. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 4

Federal retiree

  • Nilo M.
  • Verified Homebuyer
  • August 20, 2022
  • Woodbridge, VA

Loan process was difficult especially when your mortgage type was lowered due to being recently retired.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Great but a little chaotic!!

  • Anonymous
  • Verified Homebuyer
  • August 19, 2022
  • Chula Vista, CA

My husband and I were so excited to finally get our bid excepted for our Lennar home. The process seemed very seamless early on our loan officer and loan processor we’re fantastic. The Lennar staff in the sales office were fantastic as well. The one thing I think could be improved is when homeowners are doing their a celebration walk-through it is scheduled about a month out from actual closing so when the walk-through is happening is easy to forget everything that is discussed reference your new Lennar home. I wish that celebration walk-through is scheduled a little closer to closing or ...

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 4

Worst Experience with a builder

  • Anonymous
  • Verified Homebuyer
  • August 19, 2022
  • Tega Cay, SC

My experience with Lennar was the worst. There were so many issues with the building of my home. Lack of communication with the Sales Person and Sr. Project Manager. I would not recommend Lennar Builders

Lennar responded:
Hello, we thank you for sharing your feedback and for writing this review. We are sorry to hear about the lack of communication during your home buying experience. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Bad loan department

  • Darrell I.
  • Verified Homebuyer
  • August 19, 2022
  • Port Charlotte, FL

Loan officers are terrible if I was to do it again I'd use an outside mortgage company. Also don't use there insurance for flood and homeowners you'll get ripped off.I regards to length of construction time that went well . Addressing my punchlist items that went well.

Lennar responded:
Hi, thank you for taking the time to write this review. We are sorry for the poor experience you had working with our loan officer. Please do not hesitate to contact us directly at corporatecustomercare@lennar.com, if there is anything we can do to help in the future. - Lennar Customer Care

Total Score 3


Quality 2

Trustworthiness 1

Responsiveness 1

Overall we are happy

  • Anonymous
  • Verified Homebuyer
  • August 18, 2022
  • Plant City, FL

We like our home a lot but somethings were done poorly, We had a broken cabinet when we moved in and called customer service someone said they would come fix it but never did and frankly we shouldn't have anything broken in a brand new home. We had a few other hiccups but overall we like our home and our community.

Lennar responded:
Hi, we appreciate your review. We are sorry to hear about your broken cabinet and lack of follow up. Please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Lower your expectations

  • Anonymous
  • Verified Homebuyer
  • August 17, 2022
  • San Antonio, FL

Painting was terrible on the doors. Drips everywhere. Paint overspray on fixtures, paint on every hinge. Excess caulk around entire floor. Still fixing issues.

Lennar responded:
Hello and thank you for this detailed review. We are sorry to hear about your doors. If there are any issues that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 1

Responsiveness 2

Complete Run Around

  • James G.
  • Verified Homebuyer
  • August 17, 2022
  • Berlin, MD

First, we had to wire the complete payment due for settlement almost one week prior to the date we sat down. Second, Lennar contacted us less than 48 hours prior to settlement that our date had been changed and they were unable to get the occupancy permit to close due to the July 4th holiday. Upon further investigation on the part of my wife it was determined that Lennar dropped the ball and they failed to get the permits signed in a timely fashion. Upon direct contact with the permitting office, my wife was able to get the documents signed that we needed and we did settle on the original ...

Lennar responded:
Hello James, thank you for this detailed review. We always appreciate our homeowner's feedback.
We are sorry for the poor experience you faced when closing on your new home and knowing that there are still some pending items. Please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow up with the local team. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 1

Lennar - Multiple delays during construction, poor communication, terrible

  • Anonymous
  • Verified Homebuyer
  • August 17, 2022
  • San Antonio, TX

Multiple delays during construction, poor communication, terrible closing experience, and many things required to be fixed or replaced- multiple times in some cases. I had a good experience with the actual Lennar seller throughout the process; however, every thing else has been poor.

Lennar responded:
Hello, we appreciate you taking the time to write a review. We appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 2

Many workmanship problems.

  • Joseph N.
  • Verified Homebuyer
  • August 17, 2022
  • McKinney, TX

Problems with drains, electrical, trim, water. All of these could have been fixed prior to moving in.

Lennar responded:
Hi Joseph, thank you for your feedback. We are sorry to hear about your experience. Please send a message to us at corporatecustomercare@lennar.com with the details of your concerns, so we can review and follow up on you. – Lennar Customer Care

Total Score 3


Quality 1

Trustworthiness 2

Responsiveness 2

Lennar - It was a great experience to buy the Lennar Home.

  • Madhusudan N.
  • Verified Homebuyer
  • August 17, 2022
  • McKinney, TX

It was a great experience to buy the Lennar Home. Jason is the one who made me to choose this home and I truly appreciate his support on all phases.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Overall Horrible Experience

  • Jeanna S.
  • Verified Homebuyer
  • August 16, 2022
  • New Braunfels, TX

Just bought a Lennar home and I advise everyone to avoid buying these homes. These homes are cheaply built, workers drink on the job (I have the beer cans in my house to prove it), and there is no urgency when it comes to resolving issues. There is no reason why brand new homes should be having any issues - we even experienced a gas leak our first night on the property! They should be ashamed of themselves and I suggest they cut their prices for these homes.

Lennar responded:
Hi Jeanna, thank you for your feedback. We are sorry to hear about your experience. Please send a message with your name and address to us at corporatecustomercare@lennar.com with any outstanding concerns, so we can review and follow-up on you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 3

Not the most pleasing experience in home purchasing

  • Anonymous
  • Verified Homebuyer
  • August 16, 2022
  • Las Vegas, NV

The building looks grand at the first impression, but once you begin to live in the house one begins to find the house lacks many details that a luxury home should consist of. In our home, most noticeable is the electrical switches and outlets, then the lighting. switches are not placed at logical places, lacking multiple switching capability, some even did not provide multiple switching. outlets are sparse, some not even present such as at a long hallway, no light in the closet, bathroom lights not suitable for makeup for the ladies of the house. poor workmanship.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 4

Close run thing…but….ok

  • Craig J.
  • Verified Homebuyer
  • August 16, 2022
  • Little Elm, TX

They were working on my house the last day before I closed. Some things are still not done. The landscaping is shoddy but the structure and interior are really nice. I’d recommend but expect a wild ride.

Lennar responded:
Hi Craig, thank you for your comments. We are sorry to hear about your concerns. Please don't hesitate to contact us by sending a message at corporatecustomercare@lennar.com with your name and address, if you need assistance going forward. – Lennar Customer Care

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Poor Workmanship

  • Lewis O.
  • Verified Homebuyer
  • August 16, 2022
  • White Plains, MD

Truth be told I went with Lennar because of all of the in-home design options they offered. After touring the staged homes, it took 3 attempts at getting a home because Lennar's internet sales team and new home sales team were not in sync on new customer appointments, therefore they were selling homes to people who did not have an appointment, even though I scheduled an appointment twice with them . Fast forward, on my third attempt I finally was able to pick my lot, but after doing so they told me the particular home build wasn't available on most of there lots, and the one that was ...

Lennar responded:
Hello Lewis and thank you for sharing your comments about your new home. We are sorry for the difficulties you've described. Please send a message with your name and address together with details about any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 2

Lennar - Low quality building materials have presented numerous issues

  • Anonymous
  • Verified Homebuyer
  • August 16, 2022
  • Bensalem, PA

Low quality building materials have presented numerous issues that could not be addressed until the home was lived in. I’m not confident in the longevity of the items used. Ease of closing and the responsive team are the only two reasons this isn’t a 1-2 star rating.

Total Score 4


Quality 2

Trustworthiness 5

Responsiveness 5

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